Germain UX Erfahrungen

1- I liked the whole functionality and replay feature
2- Integration was super easy in Drupal
3- Good information is like IP address and analytics are there on right. It can be helpful in debugging some unreproducible errors and can be also helpful in finding marketing strategies for conversions.
4- It also helped in analyzing user behaviors.

1- It will be good if I can see the real user web page in the session replay.
2- Some kind of analytics charting similar to Segment and Amplitude
3- Not sure its there but will like to have more features in API for some custom integration

1.Vast language support, so many people from different countries across the globe will feel comfortable using this tool and very soon and easily get used to all the features it has to offer.

2.Cost effective, value for money accounting to be pocket-friendly not just for enterprise level, but for start ups and mid level companies and with no limit to the industries it can be used for.

3.SLA configuration and customisation capabilities the tool offers

Well, I have nothing to complain about what it already has, but I would like to point what more it can offer from a ‘Performance Test Engineer’ perspective. I would expect any APM tool to be able to identify and filter the real users and virtual users, and it should be able to provide response times of the business processes by filtering the time taken by the tool itself in this process.

For instance, I do load testing using MicroFocus LoadRunner tool for a banking site - a web application and use Dynatrace as an APM. The response times of the business transactions are roughly x+0.3 sec (approximately, this can vary from app to app) when I execute load test with Dynatrace and when I execute a load test without Dynatrace, the response time would be x sec. Because of this reason and for the sake of getting accurate response numbers for the application before go-live, I’ll end up doing a load test with Dynatrace enabled and disabled.This causes more testing efforts and increases cost in the SDLC.

Having a feature to filter real and virtual users, measure accurately the response times of transactions between requests/response without APM time would be great to have!

- Sign up process is easy. Design is user-friendly.
- The initial questions really helped me find the tools/metrics that I need to monitor.
- I like that the incident are found on the top of the menu. As part of QA team, this is the first thing I take a look at in the morning.
- Everything is under the sun: data, analytics, automation, etc.
- There's so much functions and tools. It may look overwhelming in the beginning but the wizard and FAQ are well documented.
- Germain APM works well with browsers that I am using (Google Chrome and Firefox).
- Interface is responsive. I've never felt a lag while exploring the tools.

- A mobile app that can visualize the data would be nice
- Not really a cons but I hope they will consider adding a dark mode theme

germain APM is a fantastic functional program for gathering application behavior, website traffic, keeping track of user visits, checking console issues, and triggering operations based on user activity. This program can be used to track a user's application runtime activity. I can track - the HTTP post validates calls, user sessions, and time spent on the app, as well as which pages or products they preferred to spend time on before making a purchase.

Need to improve on the UX area, there are a few front-end tweaks that could improve this tool.

It was an easy step by step process to register and use of the germain software.
The website is descriptive and user can get a lot of information while navigating in the website.
I have used user sessions recording tools before, but non of them gave me so much insight as i checked in germain APM overview.

Setup wizards on the cloud are easy but in some places a new user cant continue without some more clarifications.

I didn't liked the fact that after 24 h of unused of the application, the free trial environment was disabled, meanwhile in the cloud sign up was specified 7 days.

Germain APM is playing a vital role in my organization end to end performance management. All performance issues are identified and resolved during development and save much more time. We are using the Word Press services. Germain provide very effective reporting information about crash and transactions. Information is provided in a very comprehensive way. Germain provide colorful dashboard to review health and status of application. Information can be seen as aggregate by region. When issue is detected Germain automatically notify the appropriate context to quickly pinpoint the cause of the problem.

When we Started to Use Germain APM then it was little bit complex to used, but the passage of time now It's completely understandable and easy to use.

The fact that Germain APM benefits a lot of essential industries such as Financial Services, Healthcare, Manufacturing, Media, Retail, Telecommunication, and Transportation is such an amazing job of the software. This technological advancement provides 24x7, real-time, deep insights into complex application performance problems to maintain an expected level of service. The Alert and Automate feature for critical occurrences are also a great factor to have Germain which are cost-saving/effective, improve IT ops, software, and hardware performance. I like that it generates and provides smart and actionable insights that help CX, PX, UX, Application Administrators Developer, and Data Scientist to become more innovative to come up with technical and business issues solutions.

I just hope to expand the services to more industries in the future especially that we are adapting to the "new normal"

1. germain APM’s RUM: what sets it apart – is its proprietary, real-time Replay sessions and Bottleneck identification features
2. software tool gives companies the power to reconstruct a customer journey in real time to identify any potential problem points
3. consolidate all customer’s monitoring, analytics and automation needs on one germain APM platform

Germain should have mobile App, to send customer timely notification of some important data, change, error, events.

- UI quite clear
- A lot of integrations option with many services and programming languages
- Insights dashboard is very helpful to analyze and find out the potential risk in our system
- The pricing system is transparent and simple enough. There is no hidden cost.

- Lack of tutorial and no onboarding information. We have to guess and try the feature based on our instinct
- Although the UI is clear, but it seems a bit outdated. Need to provide a fresh UI to attract new user
- Too many options sometimes are not good because the user will confuse which option that suit their needs. Personalization features could be a good improvement, especially you already asked our preference in the survey after registration

Germain APM is a SaaS solution that provides real-time monitoring, analytics, insights and process improvement in almost every digital environment. The benefits of Germain APM can be multifold and I’ll list some of its useful features:
- You can define multiple KPI-s, and for each KPI - several different SLA-s (Service Level Agreements). Each SLA can have its own threshold (filter/condition) that will identify the KPI datapoints for which the specific SLA will apply. For example, if you have KPI for the User Transactions, you could define one SLA for Login with a threshold of 8 seconds, and another SLA for all other User transactions with a threshold of 3 seconds.
- Different multi-level Dashboards can quickly be created and customized: Aggregated Dashboards – "top-level" dashboard you can create on Germain APM web interface (as many as you need). One of them can be "default" dashboard for each User Role/Profile; Pivot Dashboards – "2nd level" dashboard (one per each Aggregated dashboard); Drill-through Dashboards – "3rd level" dashboard (one per each Pivot Dashboard); RCA Dashboards – “4rd level" dashboard (one per each Drill-through dashboard).
- Identifying technology issue root cause – directly from the browser, network, code, database SQL statement. Also – there are code and object-level tuning recommendations.

On the other side – the initial introduction of the software in real time environment can be time-consuming and will ask for technology experts – either Germain experts, or on-site employees.

I have been using germain APM for about 8 months now. For me, the ability to have users record video of their issues helps tremendously when trying to identify the actual issue. Many times, the description of the issue by the user is not so clear and I'm able to save quite a bit of time seeing exactly what they've done down to the mouse-click.
We have quite a few issues with drop-offs due to technical issues, as well, and germain APM helps us identify these customer journey drop-offs quickly. I guess the main reason why I like it, is that since we've been using it, we've seen an increase in our conversion rates.

I do wish the user interface was a little more intuitive, but this application has quite a bit of robust features.

- A great platform for the health check of the network. Network latency, network bandwidth, memory usage, cpu usage, server availibility and more features are available.

- User friendly platform for application management, server management, database management and the network management. The germain APM software helps greatly in monitoring KPIs as well as SLAs

- Easy to walk through the options available on the APM screen and gives us full visibility for different widgets. Also, great easy to understand the documentation available for the end-user.

- One feature that I did not like is the presentation mode. Once, we activate the presentation mode and we hover the mouse on the screen, it keeps saying "Click anywhere to exit the presentation mode".

Germain APM is a full fledged feature to automate each type of business (health care, financial, retail, communication, media, manufacturer and many others) processes and analytics using most updated software technology with multiple types of graph for 24/7 business process monitoring, with best performance in multiple types of packages in lowest prices/rates and real user experience with multimedia stuff with every types of business covering the complete business documentation.

Application should have multiple social logins options like face book, tweeter, linked in and Instagram etc.
And mostly users don’t like to fill surveys.

Starting from singing up, til dozens of available monitoring systems, analytics, and even automation flows. As a Java project developer, memory usage monitoring is needed for multiple reasons, and Germain offers it (and not only this). Also, a tutorial is provided, how to apply the monitoring system to my project. Another cool feature, in my opinion, is the automation part - it offers from simple HTTP requests, till complex scriptwriting in 5 different “languages” with a scheduled timeline. And, in my opinion, best feature - dashboard overview. Simple, easy to understand, all needed information - in one place, but with multiple built-in monitoring types, for example, DB monitoring, Java monitoring, Storage, etc, etc.

For Java projects, lack of dependency, or plugin implementation. Also, lack of explanatory docker support. Most probably, it can be found, but in microservices hype, the dedicated wiki would be cool.

Overall experience is really good, after purchasing software not only the product was extraordinary but the services are great too.It helped my company to increase its business. Whenever we faced any issue the support team was very proactive and in no time my issues are solved, i am very happy with my purchase decision. It very easy and simple to use and we are easily using this software as a service

The UI needs to be refactored to the modern standard and its little complex to create new dashboard for users a little hard to remember steps

Signing up for Germain was straightforward, and after a few onboarding questions I was welcomed by a wizard offering a large number of integration options to choose from. Java monitoring helped me find performance flaws in my code, and I could easily track calls that were happening. The website runs well and is easy to navigate, most of the time it would take me a couple of clicks to get the information I needed from it.

I had to make additional inquiries to get React scripts, which took a bit of time, but I managed to get it working in the end.

While opting for application performance monitoring software, I researched and compared a variety of softwares but either they would not fulfill my requirements or were way beyond my budget. I was looking for an application which was easy to use and at the same time would give me freedom to customize the monitoring according to my needs. Customizable dashboard, comprehensive and clear reporting, intuitive graphs and deep down analysis of problems/crashes are the definite plus points of Germain APM.

However, the one thing that put me off (which was not related to the actual software), was the lack of online material that I could review and seek help from for better understanding. Although I arranged a meeting with the Germain team but I would have appreciated some more videos online.

Germain comes with a surprising amount of features which are well organised in tabs. After the quick setup I was able to easily check the performance of my app and see which aspects could be improved. Seeing the actions taken by the user is invaluable and Germain provided me with a comprehensive tracking module. Despite the myriad of features, the UI is not cluttered, which certainly helps when you’re tracking down a specific issue.

The downsides are minor, and boil down to a few UI flaws and the lack of a dark/night mode, which is a personal preference.

-Business Analytics solution that allow the company to organise their target customer group, using the correlation between the customer activity on the website and the our product features.
-Real time tracking for total time spend In each of those categories for each meaningful interval of activity between the application and our web service.
-The solution provided can be used as prediction since regression is utilised, so that we can tackle the unforeseen problem in our business model, or website user interface.
-The price is considered cheap with the quality and amount of solution provided.

-Menu bar navigation is not well designed as of my personal experience, a guideline to guide the new user for your website is necessary, so that user is more attracted to the type of solution and how they can subscript.Solution Recommender can be provided as well to save new user time in finding the right solution for their business.

After reviewing The Germain App I found that even the website level is well designed. Easy to sign up and use. Extensive documentation and support indicate a good level and readiness to quickly fix bugs or add new features. Also, The Germain App proposes a variety of features and connections to different tools to let to accumulate all processes in one place, analyze them, and make automation. Email notifications will be helpful if something happens with your app.

Price is awesome for small/medium clients, but I think the trial period can be longer (now it is 7 days).

The menu and the free-text search provide quickness and an ease of access for every part of the application you may be searching on the go.
There's an extensive support for monitoring all sorts of applications, from databases and servers, to mobile devices, web development frameworks and many more.
Automation features also offer a lot of useful features, such as launching scripts in a scheduled period and for specified software/hardware targets.
Some other interesting features include writing detailed sql reports , connecting over SSH or/and HTTP for sending/receiving data over the cloud .

One downside of this apm is that some interface sections are not as simple or intuitive for the user's experience.
For example, the fact that the add/manage button repeats on every wizard instance in the monitoring section , makes the section a bit cluttered to navigate through.