
Houzz Pro
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686 Bewertungen

- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
HOUZZ for Kitchen and Bath Professionals
Bewertet am 27.8.2021
The lead generation is appreciated but confusing. Too much calling, emailing, texting. I try to...
The lead generation is appreciated but confusing. Too much calling, emailing, texting. I try to contact most leads but few return my calls or emails. Sometimes they are confused as to why I am calling. Some, I think, just tell HOUZZ something because they got too far into the query.
Vorteile
After almost 10 years with HOUZZ I feel the cost is worth it. We have a large metropolitan area we include in our advertising. The ability to show potential customers our projects is the number 1 reason we use it. Although many features have been added, the only other one we use is the lead generating aspect. It takes attention and time but we do get some good leads that turn into projects.
Nachteile
All of the added features are included in other software we already use such as DropBox , Quickbooks, and Asana. Starting over did not make sense for us. I have looked at some of the features but they appeared to take too much time to get started.
Antwort von Houzz
Hi, Jo, thank you for your review and for trusting Houzz for so long! We're happy to hear advertising and our leads have helped your business grow, but would love to show you how to get so much more out of some of our other features. We encourage you to connect with your client success manager so that we can show you all the capabilities available to you! Additionally, we really appreciate your feedback on how the lead system operates and we've communicated your concerns to our product team.
-The Houzz Pro Team
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
HP... a work in progress!
Bewertet am 28.3.2023
We do like the system overall! The client facing system is professional; however, there are several...
We do like the system overall! The client facing system is professional; however, there are several enhancements we are waiting for to make this a one stop shop for our clients and our projects.
Vorteile
We love the room boards and file storage.
Nachteile
There is a LONG way to go to get the Selections Reports we need without doctoring the documents we export from HP. Also... the online payment options are confusing and have caused us to look foolish as it is not easy to navigate for our clients.
In Betracht gezogene Alternativen
InsightlyWarum Houzz Pro gewählt wurde
Houzz Pro was MUCH easier to use and Interior Design Focused.Zuvor genutzte Software
InsightlyGründe für den Wechsel zu Houzz Pro
Getting into the systems and trying them!- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Scam
Bewertet am 9.8.2023
HORRENDOUS. I am still having to pay monthly for something we cannot even use. Zero customer...
HORRENDOUS. I am still having to pay monthly for something we cannot even use. Zero customer service. Zero training. Zero care for their customers.
Vorteile
This product has a lot of features that could be useful if Houzz actually taught you how to use it. Buyer beware. Customer service is nonexistent.
Nachteile
They sold me on something they promised we would get ample training on. They started our subscription before the 30 day trial was up then refused to cancel our subscription. They paired us with an advisor that was in a time zone 4 hours behind us so we were never able to connect. Then when we finally did, she ran through her "training" in less than 5 minutes. After expressing my concerns about the time difference with our trainer, they placed us with someone in Arkansas. The night before our training I got an email cancelation with no explanation of why he canceled. Anytime I had a question I'd try to use the online chat option. It would take someone 3-5 days to reply. When they did replay, they just referred me to links on the website and youtube videos. TRAINING does not exist. They ran me through hours of calls trying to get this resolved but all the account manager kept telling me was that she'd give me 1 month free and she was sorry I felt the way I did. SCAMMERS. Robotic. They do not care that they sold me on something that was a pure lie. Look at other reviews. I am not the only one.
Antwort von Houzz
We apologize for any miscommunication that occurred during your purchase of Houzz Pro. We strive to provide every customer with a great experience and we would like the opportunity to make this right. Please reach out to our team at (888) 316-6960 so our management team can discuss this with you further.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Excellent service and affordable
Bewertet am 19.8.2023
Cost vs Benefit, is a home run for our business.
Cost vs Benefit, is a home run for our business.
Vorteile
Client referral and estimating. Customer service is second to none.
Nachteile
More self help videos and tutorials would be great.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Value for the cost
Bewertet am 22.2.2023
I have been with them since the beginning, and seen many versions of this. I adore the people who...
I have been with them since the beginning, and seen many versions of this. I adore the people who work with us when there are glitches, wish there were less glitches and that new versions were highly tested before being let loose but appreciate the open dialogue with the company. The product is only getting better and grateful for what it can do for us.
Vorteile
The project based software is a a must for our business. There are many features the program offers but what we use this for largely is project selection, proposals, and invoicing with clients.
Nachteile
In any software system there is always room for improvement, overall I love that the team is constantly working to improve and seeking input from the users on how to improve. Are there things I wish this could do now that would make our life easier, YES, but overall ok with the way things are working and getting used to the newest version.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
the best system out there!!!!
Bewertet am 19.5.2023
before houzz pro I was spending hours after an already long day in the office taking care of...
before houzz pro I was spending hours after an already long day in the office taking care of paperwork. now I am only going to the office to check the phones and look at the logbook to see what is coming up next as we have not got everything switched over to the system. now I am only at the office a couple of hours a week.
Vorteile
estimates and progress tracker are the 2 i use the most so far cant wait to get off and use the other features more.
Nachteile
once a bid is placed it adds the total amount of all bids even the once that were declined and it makes you look twice at what's actually coming in. if there was a way to delete the bids that would be great
In Betracht gezogene Alternativen
BuildertrendGründe für den Wechsel zu Houzz Pro
the system is easy to use and the price is way better for the product offered- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Functional, Easy, Fast
Bewertet am 26.1.2023
I have nothing but nice and good things to say about Houzz. It's all so streamlined, so synced and...
I have nothing but nice and good things to say about Houzz. It's all so streamlined, so synced and really helps contractors worry less about business administration.
Vorteile
I enjoy how everything is streamlined. It really helps small businesses be able to manager projects on a larger scale.
Nachteile
Houzz has always worked to find solutions to anything that didn't work for me and my business.
In Betracht gezogene Alternativen
BuildertrendGründe für den Wechsel zu Houzz Pro
The cost was much better and the functionality of the system was better suited for our business.- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
All around productive system
Bewertet am 25.1.2023
Great. Customer service and all tech's/reps are amazing
Great. Customer service and all tech's/reps are amazing
Vorteile
My website & lead cost built into the monthly fee
Nachteile
Dunno yet. Everything I have used is great. I do like to create m.y own estimating templates
In Betracht gezogene Alternativen
WixWarum Houzz Pro gewählt wurde
Spent thousands on Angies and the only results I got were bad leads with no credit. BUILDZOOM CHARGES 2-5% of the job contract amount which is a fortuneGründe für den Wechsel zu Houzz Pro
It's an all around system with all needed built into one monthly fee.- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great experience
Bewertet am 25.1.2023
Has been a great experience with great customer support when needed
Has been a great experience with great customer support when needed
Vorteile
Very simple and easy to use with very worthwhile integrations for a seamless and great experience.
Nachteile
Need more textures in 3D modeling perhaps integrating major box retailers.
In Betracht gezogene Alternativen
SketchUpGründe für den Wechsel zu Houzz Pro
User interface and complete total package software- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 7.0 /10
HOUZZ PRO for the small buiness contractor
Bewertet am 24.10.2022
I have had an overall positive experience using Houzz pro. We are a new buiness and we were a...
I have had an overall positive experience using Houzz pro. We are a new buiness and we were a little frazzled about where to begin to start making professional estimates to send to potential customers. We wanted something that was easy to do with our mobile phones so we wouldn't have to lug around a lap top all day. Houzz pro delivered on what we were needing right now.
Vorteile
I like that Houzz pro is so simple to use. It is great for someone who is just now getting started up and not really sure how to begin creating professional estimates and invoices.
Nachteile
I don't like that it has the messaging feature within the app and the only way for that feature to work is if the customer was to download the app as well.
Gründe für den Wechsel zu Houzz Pro
We chose houzz pro mostly because of the cost. We also found it to be very simple to use.- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Landscape Designer & Houzz Pro
Bewertet am 3.10.2021
My overall satisfaction would be a 9 out of 10 rating. As I mentioned in my previous message about...
My overall satisfaction would be a 9 out of 10 rating. As I mentioned in my previous message about the "cons," with Houzz Pro unable to provide a client app is why I am only rating this a 9 out of 10. Other than this I am extremely satisfied for now with Houzz Pro. I am really curious to find out if there is anything on the IT side in hopes of a new app development coming out any time soon.
Vorteile
I love that everything you need from start to finish for my projects are all stored through the Houzz Pro dashboard. It doesn't matter how large or small the scale of my projects, Houzz Pro seems to have everything I need in order to properly manage projects.
Nachteile
I do wish there was an app feature for my clients to use. The homeowners that trust me to take on their large projects are extremely busy people as well, as some are CEOs and CFOs to large companies. The larger projects require way more management which requires way more communication between myself and my client. These extremely busy homeowners would benefit from an app for them to log in and see their dashboard, messages, documents directly from their phone or tablet with just a hit of their finger. This is the largest request I am receiving from my clients and I agree with them, that a homeowner app for houzz pro would be crucial in leveling up my customer satisfaction which ultimately will increase my overall satisfaction with Houzz Pro.
Antwort von Houzz
Hi, Daniel, thank you for your review and recommendation! We actually do have a dashboard that your clients can access on mobile! As they use it, we would love to hear your and their feedback on how we can improve it.
-The Houzz Pro Team
- Branche: Design
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Using Houzz Pro
Bewertet am 14.3.2023
A-. I have a user of Houzz and all his resources since I open my business 10 years ago. Overall,...
A-. I have a user of Houzz and all his resources since I open my business 10 years ago. Overall, I'm extremely happy and I love all the growth and opportunities to tie my website in with the profile, the 3-D, rendering options, and all the bells and whistles that you provide. There are areas where it needs improvement from the user, friendly, use ability perspective… but overall it has been good. Some of the lead resource page could be a little less cumbersome… But overall again, I've been able to navigate and make it useful.
Vorteile
Leads, 3d rendering, communications for client with idea books
Nachteile
some 3 d is limited. Needs more options, need a true mood board that can be personalized with my business logo and being able to pull products that are not just Houzz into he template. Need to be more user friendly.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Houzz Pro
Bewertet am 28.2.2023
It's been a bit bumpy. I've had different people tell me different things on occasion.Seems like...
It's been a bit bumpy. I've had different people tell me different things on occasion.Seems like there's a lot of confusion among employees.
Vorteile
My Firm uses Houzz Pro mostly for presentation of proposals, invoices, mood boards and tear sheets.
Nachteile
Some things are clunky. You should be able to turn a mood board into a proposal automatically, for example. Instead, everything must be added manually. Also, I'm disappointed that our tear sheets, proposals and invoices cannot be customized to look like our business branding instead of Houzz Pro's.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Great integration of portfolio, website, advertising
Bewertet am 2.2.2021
I have had a steady reliable account manager who regularly checks in with me to outline new...
I have had a steady reliable account manager who regularly checks in with me to outline new features that were introduced, and even actually created the first version of our website which I subsequently tweaked a bit and personalized, but I was really impressed that she took the time to do this. This is definitely unique in the marketplace.
Vorteile
I like the integration between our Houzz profile content and creating a website from it. It allows me to keep a portfolio of our work that I can direct clients to along with the creation and management of our website which is hosted by Houzz. It provides a single portal for managing leads from people who choose us in general searches on Houzz such as what they call Houzz Project Match, to leads that come directly through our website which is hosted by Houzz. They all show up in the same place. With the addition of the website tools and a fair bit of customization of our website using them, it has really provided an easy solution for a fair bit of our marketing. I would highly recommend it, especially for a smaller company that does not already have an up to date website. Also, remarkably, since hosting our website on Houzz our organic search engine ranking is unexpectedly high after switching over a year ago.
Nachteile
I would love even more website creation tools but I also recognize that with more complexity, it might go beyond my capability to use these new tools.
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Still space to improve
Bewertet am 12.5.2023
In my opinion, Houzz Pro software has been a mixed bag. While it offers valuable features for...
In my opinion, Houzz Pro software has been a mixed bag. While it offers valuable features for project management and the support is commendable, there are notable drawbacks. The software has encountered bugs and lacks essential design elements, causing frustration and a loss of trust. Lead generation has been subpar, with low-quality leads and unresponsiveness. The program's extensive capabilities are impressive, but the learning curve is steep. Overall, while there are positives, there is room for improvement in various areas to enhance the user experience.
Vorteile
Houzz Pro is an indispensable tool for our business, providing a comprehensive project-based software solution. Its wide range of features caters to our needs, including project selection, proposals, and seamless invoicing with clients. Moreover, the platform offers remarkable cost savings, as it delivers all these capabilities at a fraction of the cost, eliminating the hassle of converting funds to Canadian currency. One of the highlights is the Houzz Pro dashboard, which conveniently stores everything required for my projects, regardless of their scale. Additionally, the insightful analytics prove invaluable in tracking progress and identifying successful endeavors.
Nachteile
The learning curve may seem daunting, but the exceptional support provided makes it worthwhile. Don't let that discourage you from exploring the platform's immense value once everything is up and running smoothly. However, there are a few areas that could be improved. It would be beneficial to have the ability to edit or cancel items after issuing an invoice, and generating credit memos can be challenging. Additionally, it would be convenient if bank transfer payments were free of charge. The Houzz Pro software design program has some bugs and lacks key elements like stairs and fireplaces, which need fixing to regain trust. Customizing specific furniture pieces within the program would be a great addition.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Project Management for Ordering Items
Bewertet am 26.1.2023
Overall it was easy to impliment and easy to use. We don't use all the functionality it has but...
Overall it was easy to impliment and easy to use. We don't use all the functionality it has but some things don't fit exactly what we need anyways.
Vorteile
I like having a visual image attached to each item going onto our invoices and proposals. They are easy to create, easy to apply payments and convert proposals to invoices.
Nachteile
Creating room boards so they are more like visual mood boards. We use a totally different software for this feature since this one isn't as user friendly. I dislike that you can't move items around within the proposals. If you forget something and you want to group it on a room with other things, you have to delete everything til you get where you want it to go and then add it all back in again.
Antwort von Houzz
Hi Jennifer, thanks very much for the feedback. We've just launched our new Room Planner feature that has everything you're looking for. You can learn more about it in our help center or feel free to email me.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Houzz Pro - Makes Running My Small Design Firm Easier!
Bewertet am 27.5.2021
I love working with my Houzz Associate! [SENSITIVE CONTENT HIDDEN] is the most helpful representativ...
I love working with my Houzz Associate! [SENSITIVE CONTENT HIDDEN] is the most helpful representative I've ever had since the early days of using Houzz. With the new changes that come through every month, he takes the time to help me take full advantage of my membership!
Vorteile
I love the image integration of Houzz Pro and the referral system improvements. I now have more specific client leads that are closer to who we remodel for. Houzz Ideabooks are our favorite tool, but we have also been early adopters of both Houzz and Ivy and their client proposal/invoicing program. I am looking forward to more developments of the merger of the two companies.
Nachteile
When Houzz makes a development change it isn't always for the good of the users. However, when I speak to my Houzz Associate directly, they will walk through my concern and take it back to tech support if something that I found critical changed and find a work around or have it come back.
Antwort von Houzz
Thank you for providing your feedback, Alisa. We've worked hard to make the transition from Ivy to Houzz Pro as seamless as possible, so it's certainly gratifying to hear it's gone well for you. In addition to talking with your Success Manager, should you ever have any feedback you want to share about new updates, please feel free to do so at http://help.houzz.com.
-The Houzz Pro Team
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
We Seem To Be Getting There, New Experience And All!
Bewertet am 25.1.2023
It is good for an Interior Design firm to have software that tracks projects and incorporates...
It is good for an Interior Design firm to have software that tracks projects and incorporates purchase orders into invoices. As well as accounting and time billing.
Vorteile
I was a longstanding customer with Ivy before Houzz and "the new experience."The transition was easy as well as the learning curb.The library, with the clipper and descriptions built in, has always been a great assist with multiple projects going. It's good for our inter-office to have invoices and purchase orders with pictures of the products on each document. Clients also appreciate the images on their invoices, especially if they are ongoing customers and sometimes don't remember what was ordered. Plus, the client dashboard is a good client relations tool.
Nachteile
As stated, I was a longtime customer of Ivy and loved every functionality it offered. Although the software transition from Ivy to Houzz merged very well, I have had some challenges with the new appearance and navigation through all the parts. We have been managing, and then Houzz presented the "new experience." All of our templates were changed. We have had to learn new ways of inputting products while setting up new templates for us and the new look. All of these changes have been time-consuming.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Buyer Beware
Bewertet am 20.6.2023
Our overall experience was good right up to the point where our Administrative email was hacked. We...
Our overall experience was good right up to the point where our Administrative email was hacked. We reported the breach immediately and expected HouzzPro to help us reset our account. They clear are not prepared for internet fraud issues. This is dumbfounding since they were handling all of our client invoicing and payments. Their response was there was no one we can talk to, for the quickest response go to our web site and request help there. After doing this, we were informed that they notified the email address associated with the account and they did not give permission to make any changes!!!! Bear in mind we have an assigned rep who signed us up and know who we are. As incredulous as this sounds, this went on for over a week and then we received a notice form our bank we were over drawn. After opening our account, the hackers used the bank account information to make withdrawal requests for over $16000.00 This all started on the 5th of June. Today is June 20th and we still do not have our account back, we had to shut down our checking account, and today one of our clients saw a fictitious invoice on their dashboard. DO NOT TRUST THIS ORGANIZATION WITH YOUR BANK INFORMATION. IT IS NOT SECURE!
Vorteile
They provided business leads and client invoicing.
Nachteile
They are not equipped to handle internet fraud and can not protect their subscribers confidential bank information.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
It's ok, but the new 3.0 has not been an upgrade for us.
Bewertet am 22.2.2023
There are aspects that work great, but there is much left to be done under 3.0. The broken sync...
There are aspects that work great, but there is much left to be done under 3.0. The broken sync with Quickbooks is nearly a showstopper for us because of the impact to our finances when they get things wrong. The support team tries to be helpful, but there is only so much they can do with the bad code in the product.
Vorteile
It's geared for the industry which is nice, but it seems with each new "upgrade" they are not listening to customers and resulting in bad or cumbersome UX experiences.
Nachteile
The syncing with Quickbooks breaks everyday under 3.0 projects. Invoices say they sync, but they don't. Bills don't get created even though Houzz says it did, invoices keep syncing non-taxable items as taxable. I've had to hire someone to manually fix the numerous issues with 3.0 just in syncing to QBO.
Antwort von Houzz
Hi Mike - we'd love the opportunity to talk to you 1:1 - we've been working with a group of designer accountants specifically on the QuickBooks sync and would love to understand what issues you are still having. Please contact me so we can set up some time.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
The Most Unhelpful Account Managers We've Ever Experienced
Bewertet am 18.11.2020
Our account manager is incredibly unhelpful. They are unable to answer simple questions or provide...
Our account manager is incredibly unhelpful. They are unable to answer simple questions or provide documentation in writing. They demand we get onto a call for every simple issue and are incapable of doing the most basic work in a timely or efficient manner.
Vorteile
We occasionally get good leads through this software but even those are far and few between.
Nachteile
It is impossible to get a straight answer out of an account manager without being forced into a "quick call" that is a screen share of everything I can already access in our backend. They seem incapable of providing any real pricing structure or documentation of pricing and billing. It makes me wonder where my money is truly going that this is such a complicated process they don't have it readily available in writing.
Antwort von Houzz
Hi Kaylee-
Thank you so much for taking the time to leave your feedback in regards to your experience and I truly apologize for any inconvenience we may have caused.
I understand that you have recently been in touch with your dedicated Client Success Manager and he was able to resolve your concerns.
If you still need additional assistance, please feel free to reach out to me directly at [email protected].
Thank you,
Chloe Siegmann
Senior Manager - Client Services
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Houzz Pro
Bewertet am 15.10.2022
Saves some time and is convenient for customers.
Saves some time and is convenient for customers.
Vorteile
Being able to keep all Leads and Projects in one place is helpful. Having the option for electronic signatures on Estimates makes giving the go ahead on projects much easier for the customer.
Nachteile
In our jurisdiction we have 2 taxes to collect. On Estimates, they can be entered on the line items but are combined when totaled. I have to go back and manually figure out the 2 subtotals as they have to be submitted separately to provincial and federal departments.
I have been having problems with the software- when I type into it it becomes scrambled nonsense. Tech support has been unable to resolve this (since March 2022). I have received multiple email that it is resolved "case closed" but it has never been fixed and at this point I have just given up on requesting a new case.
- Branche: Architektur & Planung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Premier customer service
Bewertet am 8.12.2020
Overall, our experience improved once [SENSITIVE CONTENT HIDDEN] became our client success manager...
Overall, our experience improved once [SENSITIVE CONTENT HIDDEN] became our client success manager and walked us through the new features. I would say only one lead has turned into a completed project so we are still evaluating if the cost is worth it; however we are committing to utilizing more of its features and improving our page to offer a fair evaluation.
Vorteile
First, our current Client Success Manager, [SENSITIVE CONTENT HIDDEN], is extremely helpful and has helped us to utilize more features of Houzz Pro that we weren't taking advantage of before. He answers questions quickly and has taken the time to have several meetings to improve our experience. Also, the new lead tracking feature has really improved our experience with Houzz Pro because we can now track all our Houzz leads alongside with word of mouth and leads from other sources side-by-side, making it much easier to follow-up!
Nachteile
It took quite a bit of set-up time and a few client success managers for us to get the full picture of the software and how it can help promote our business, but once all the initial work is set up, it is easy to use. One thing I dislike is when I am creating a gallery, I have to input same project information and tags on every single picture. It would be helpful to have an autopopulate feature so if there are, for example, multiple pictures of a kitchen, the same information about finishes can be applied to all photos.
- Branche: Verbraucherdienste
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Houzz Pro Review
Bewertet am 8.2.2023
Vorteile
The ease of use and the integration of mobile measurements and quick uploads to your current projects. Most other platforms do not offer this integration
Nachteile
3D rendering doesn't offer a lot of products to choose from limiting use for this feature which is unfortunate. Also there is no way to create surveys which is a great tool for interacting with my clients.
Antwort von Houzz
Thanks Katica for your excellent feedback. We are always adding more 3D products and models so I hope you'll check the library regularly. For surveys - One option you have is to use Google Forms to build your surveys then just include the link to your survey in the email marketing/newsletters feature that we offer as part of Houzz Pro. Please reach out if you'd like an assistance.
- Branche: Design
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Houzz Pro review
Bewertet am 25.1.2023
Houzz Pro provides me a way to capture the details of a project and simplifies bringing all of the...
Houzz Pro provides me a way to capture the details of a project and simplifies bringing all of the moving pieces together in one place so that I can then present the design to my clients.
Vorteile
I like using the product clipper to capture items for each project and then easily create proposals and invoices to pass onto the client.
Nachteile
The recent changes to Houzz Pro, the "New Experience" seem to make the process much more complicated than before. It is far less intuitive. I don't understand why the software developers continue to make changes when something is not broken. I'm finding it much more difficult to create proposals, invoices and finding out basic information about each project. I really miss Document tags!!!!! Now I have to open each invoice or proposal to find out what its for. It's taking me more time to use the new experience. I'm actually looking into different project management software to see if they will work better for me.