Houzz Pro Erfahrungen

The sales pitch. They made it sound like the leads would start flowing in! More like my money flowed into their account and they took a vacation!

Horrible customer service. Lock you into a contract then don't provide any leads.

Houzz provides a platform for me to showcase my design projects.

I have avoided using features of Houzz Pro other than marketing as I am wary of ceding control of my affairs to big tech.

The project based software is a a must for our business. There are many features the program offers but what we use this for largely is project selection, proposals, and invoicing with clients.

In any software system there is always room for improvement, overall I love that the team is constantly working to improve and seeking input from the users on how to improve. Are there things I wish this could do now that would make our life easier, YES, but overall ok with the way things are working and getting used to the newest version.

My favorite tool is the Augmented Reality walk through. Every time a client sees my designs with this feature, all hesitation or nervousness on making major changes melts away. It gives them the confidence to visualize the end result right from the start. They love their finished spaces before the first hammer swings. It is an invaluable tool - and I can create them fast! I like to scan the existing spaces, but I could also upload my .dwg files.Another of my favorite features is the Client Dashboard. It is a dedicated space for communication, documentation, financial payments, daily logs and timeline. They can review the project from anywhere on their devices and all the information is in one place. Clients get the convenience of texting and I don't have my professional texts mixed in with personal texts. Plus, all our communication is visible for my whole team to review.

Some of the features are designed by software engineers with little regard to how many clicks it takes for a user to get to the detail they want to update. They are working on that & are very responsive to this type of feedback.

What I like the most is that I can manage the entire project from one platform. I definitely don't use all the features provided, like the 3D drawing, because it's a bit basic for my line of work, but everything else is great.

What I like the least is that they keep updating the software, which doesn't carry through all the projects. For example, an older project will look different (action buttons in different locations)from the newer ones. Now you are going back and forth, spending time finding what you need.

I like that it's developed for common tasks and processes of an interior design firm and that it integrates with QuickBooks. I like that the development team is constantly asking for feedback and making improvements. I like my Account Rep and can rely on him to help me resolve issues quickly - he's top notch! I like the new Selection Board functionality.

The monthly subscription fee covers the use of HouzzPro and being listed in Houzz as an interior designer in my target market. I pay 5x the monthly QuickBooks Online subscription amount for HouzzPro. I get very few leads from Houzz. So I am evaluating the use of it going forward. Even after improvements in the floorplanning and mood board functionality in HouzzPro, we still use 3rd party apps for those things since they have better functionality for what we need (i.e., my iGuide scans can download into my 3rd party floorplanning software, etc.)

Fantastic new layout!! I can see improvements have been made since I started with Houzz Pro.

The time keeping and invoicing needs to improve.

I really like almost all of the features for Houzz Pro. I also really appreciate my dedicated account manager..[SENSITIVE CONTENT HIDDEN]...He always tries to call back ASAP and is very upbeat and helpful!!

Please keep the prospect description short. In my opinion it should always fill just ONE sheet so it can be copied and followed up on until we get results of some kind.. and the phone number should show with it. Sometimes when I click on it, the screen changes, and I have to go find the phone number by clicking on Leads and going through putting the name in just to get the phone number. It's hard to describe, but that's it has recently started tot be a problem.. Otherwise it is very easy to work with. Please keep it informative, but short.

Yes the REVIEW section could be improved. I have had several people have trouble in trying to give me a review, even though I have sent them a request for it from my end using their email address! Please make it easier for the client to leave a review.
Second: I always send an email immediately after trying to call the lead. I NEVER have had a prospect say they received it! . there must be a fault in what Houzz puts as a Subject line, but they don't open it or receive it and reply to me. At that point, this is the ONLY way we can get in touch with some of them especially if the phone number is busy or incorrect. ! Please improve it and get it to the prospect right away. That would help a lot! What is happening here?

Definitely my favorite software tool is the ease of creating product spec sheets. I also like that the client can interact on the platform approving and disapproving products.

- The client usually doesn't have time, so the least I liked so far is that the mobile application doesn't work the same as the desktop version. Even for me when I am working outside my desktop and I need quick access it is not possible, for example you cannot access 100% of the dashboard from the app, the board products do not appear in the mobile app.
- The client does not have access to the product links unless I manually copy the link into the description.

Learning and using the Leads and Projects features/functions has been a good way to track jobs as long as you have a dedicated person managing it. Some of the other tools like mood boards and 3D tools have not been tested out yet, but seem like they would add value working with clients in the future.

1. The fact that you can't print out leads details has been a challenge and should be made available. Taking a screen capture to then print out is added time.
2. When scheduling project tasks, I would also like to print out the detail and hours for each task entered. This would help with sending out monthly invoices on jobs and tracking employee tasks.
3. Many times a lead comes in and we respond, but then Houzz Pro sends out an email to us to ask if we've followed up?
4. I found out from our accountant that QBonline does not integrate with QBdesktop. So, while we like the Estimate, Invoices and Change Order tools provided by Houzz Pro, we still need to have our bookkeeper "re-enter" these once a month into QBdesktop to keep track of everything. So this adds some extra time too.

I've used EVERY big name software you can think of and although they were very detailed and very useful for the purpose they were designed for none of them were a simple and effective all-in-one tool.

That's where Houzz Pro steps in!

The Houzz Pro package consists of: a website that's set-up for you, initially, but super easy to modify yourself or by reaching out to your dedicated support staff, a very simple CAD design tool to help bring vision to any project quickly, a mood board, a take-off tool that appears to be a light version of PlanSwift, an estimation tool and CRM. I have used ALL of these tools individually in the past, utilizing different companies for each, so to have them in one simple package is great! The strength of Houzz Pro is in it's simplicity and focus. It is not super detailed in any one of the features so it's best utilized, at this point in it's infancy, to engage clients and help the construction professional get a project's vision presented quickly. In a nutshell, it is a GREAT consultative sales tool. The CAD and mood board features also allow us to share the vision with our team of subcontractors very early on in the process. All of the Pro tools work seamlessly with the Houzz web profile and you can't beat the pricing for all of these features, especially considering that Houzz pretty much owns the higher-end client base on the web.

If you keep in context what the tool (is) and what it (isn't) then, I don't think there are any cons.

I like the functionality and the features being all in once place. I like the sync to quickbooks, the project planning tool and the proposal and selections board tool. I love that I can show Client's how we are on or over the planned budget, and they can clearly see why. We can work collaboratively more effectively. The Client Dashboard is incredibly useful too.

It can be sluggish sometimes, and sometimes freezes for a bit which is frustrating when you are trying to work quickly. I would love more integrations as I don't expect the software to be brilliant at everything. It can be difficult for Client's to access their Dashboard without regularly sending them the link.

They provided business leads and client invoicing.

They are not equipped to handle internet fraud and can not protect their subscribers confidential bank information.