Engageware Erfahrungen

Since I've started using TimeTrade I've been able to more easily book and have appointments kept with clients. It's very easy for both the user and the client to input information for the calls. Nice to be able to integrate it into websites and social media! Overall, definitely recommend! You can't really beat the price.

The time it saves not having to sending emails back &forth trying to sync calendars when trying to book a meeting. How easy it is to create different booking options.

Very good I've used them for years and never considered changing

It primarily saves me time ,which I would normally spend on exchanging emails trying to confirm the best time schedule for a meeting appointment.

This allows people to utilize my schedule to book free times and avoids a lot of back and forth emails.

More appointments, more business, more money

TimeTrade works for what we use it for but doesn't do anything more than allows people to book time on the calendar. There are so many more tools out there that do this and more. I wouldn't recommend TimeTrade and if I had a say in the matter, I would search around for other tools.

My clients love the simplicity of the program and I like the cost. For 6 years, things have been going good. I never liked that I had to email for help instead of calling, but they always managed to resolve any glitches I experienced. Lately, however, I have been having a lot more serious problems that affect my business and when I reach out for help I get zero replies from them. It's been days and I've heard nothing back from them. MY clients literally can't schedule at available times because they won't show as available. This scheduler is not allowing my clients to schedule with me and they don't seem to care. I don't even know how to get me money back because there's no way to contact them.

Save an estimated hundred hours per year.

Has been the best option for our multi-therapist, multi-room business for years. We got into the enterprise version prior to all the format updates that are currently presented by TimeTrade, so it has remained extremely, competitively priced for us for the amount of flexibility and user control it offers. Any time I have contacted customer service, I have had direct contact with a specific sales and service rep that has always been willing to help fulfill my request. Any time I have had difficulty creating scheduling scenarios, they have adequately educated me on what can and cannot be done within the system based on how it was originally formatted. I have EXTREME flexibility in changing service and therapist and room scenarios as my business has adapted over the years.

It is a "rules-based" format, which requires somewhat of a "programmers" approach to its setup, modifications and maintenance. Managing the back-end requires basic programming and workflow concepts, but is extremely consistent. The version I have been using is not for the novice who is unwilling to learn its programming concepts. However, the more you work with it, you will discover the near endless scenarios and adaptations you can create with it. I will never even come close to using even 10% of its full potential. But, at the same time, I can make it as simplified or complex as I want, anytime I want. Downtime has been very minimal. Nearly all problems have been user-created rather than system-created. There is a reason they serve Fortune 500 companies successfully. If you want super-simple, there are many other options out there. If you want a robust, adaptable system for a competitive price, then TimeTrade is at least worth considering; especially if you are serving multiple people in multiple locations.

Convenience of using it while not at work, if you forget to do your timecard. You don't have to go into the office.

Engageware is by far the most useful platform for my scheduling requirements.

I have used TimeTrade at two university jobs now, and it works fine for its purpose. I think it makes more sense to use this in a financial or sales industry. It appears that if you buy a license for your entire company, everyone must use the same parameters. At my current job, we have individual licenses, so I can tailor it to my choices.

Very timely responses whenever I've had any issues (which is practically never); great customer support; simple to use for both me and my customers.

I wanted to set up all of my calendar appointments as video meetings and it was very easy to set up custom meetings/instructions.

This is very beneficial when prospecting and the customer is too busy to check their calendar. I send them an email introduction and encourage them to click HERE to schedule a meeting with me. I am surprised on how many meetings I am scheduling from this and am seeing an increase each month.

I am pleasantly surprised about the decreasing number of "no-shows" for my meetings. I believe that Time Trade has increased the professional relationship with my prospects. Asking them to book an appointment per my availability, reinforces that my time is valuable.

I had a question regarding my account and was contacted very quickly regarding my inquiry. In fact, he used my Time Trade link to check my availability schedule our call! I am impressed with the customer service.

I have been using TimeTrade for 3 years now and it does what I want it to do. Provides quite an of flexibility in offering different schedules and seems to be very easy for my clients and prospects to use as well.

TimeTrade was kind of a pain from the start. Once I got it going and got my ical synced, it worked for about a week . Overall TT didn't sync properly with my system for about 10-12 of the 30 days I have used it. Another issue: clients were able to schedule in times I had clearly marked as unavailable directly on the TT user site calendar. This happened more than once and it happened to a few of my colleagues trying out the system as well. The app also refused my password several times and would give me error messages despite easy log in through the site directly, aka no real password issues. These are not huge issues - although they are enough to make me question the product- they are definitely issues. I had to uninstall and reinstall the program at least 4 times in a month. The huge issue is the lack of customer support. The TOS states that they don't offer designated phone support in their tier one product, but you can't call a number and the email response agent directs you to the FAQ section of the website. It's a total run around. I'm just glad this was a free trial and I took the time to try and get support before purchasing - I even tried to contact sales and never got a call back! The product is cheap. Unfortunately in this case you definitely get what you pay for.

We have used TimeTrade for a few years and have had a great experience. Our sales reps rely heavily on this platform for customers to self-schedule appointments.

Multiple scheduling options, ease of use for clients, good tools to create buttons, send email invites, etc.

I have used TimeTrade for 3 years and have been very happy with it. I often need to schedule groups of people for multiple meetings in different time zones. The system lets me do this easily and gives me the ability to quickly save them off to my google calendar.