Hiver Erfahrungen

This add will make teamwork 100% easier and more efficient. I can start by saying that the fact that it will sort every upcoming email to the person in charge is amazing, not only because it will help to have a more organized shared box, but it will also let us supervise the email flow from our colleagues and give them a hand whenever they need or are out for vacation. On the other hand, having the option to leave comments on the memo field, will also help us to remind important information or simply inform our colleagues about something. Last but not least, Hiver gives us the opportunity to work with shared mailboxes and prioritize whatever is important for the team and allows us to "Close" every task that no longer needs our attention.

It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails
and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.

I like the shared mailbox feature as this makes thing so much easier with all staff.

If emails are being sent internally, sometimes this does not open back up.

works sometimes, that's the best i can say

buggy software, does not sync, support is absent

Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group.

I have no complaints about the functionality of Hiver. They seem to have thought of everything. They are working on enhancing their SF functionality and I am looking forward to that.

Very easy to keep everything organized and to keep track of everything. We are a small and growing ecommerce business that has been using Hiver for 2+ years. It helps to keep everything from being lost in the shuffle and allows us to share important information about our clients amongst the team.

We would love to see more notification settings for customers and emails.

I love that incoming client emails now arrive in a shared inbox and that we can assign the emails to the most junior responsible team member rather than coming in at the most senior level and being pushed down to the team and everyone has visibility over what the junior staff member is doing.

The inability to share draft emails that are new emails, not responses to existing emails.

Automation, Analytics and ticket management

Auto assignment could be better and Analytics report by tag count should be downloable.Pricing could be more competitive.

I am liking the most team Analytics, Ticket Assigning

Need to improve Automated mail assigning

I love being able to assign and receive assigned emails within 2-3 clicks. Things get to the people they need to and taken care of.

Sometimes there are server connection issues and I have to close out of my browser or refresh to get Hiver back and active on my Gmail screen.

I like that a team of people on different ends of the world can work together efficiently.

When we have systems issues and have to contact customer support and they aren't able to help.

Hiver is great for my team as we have several high volume inboxes. Prior to Hiver our teams would all log into a separate inbox and choose pages to work from which became increasingly less efficient.

Hiver has changed this by adding all our inboxes in one place. The ability to assign emails and collision detection has also greatly reduced instances of double up on work as well. The collaboration tools are great with the ability to leave notes and @ mention other users as in the past we would be creating drafts in the emails to leave notes. It also provides the ability for automation which allows us to prioritize specific items

It would be nice to have the ability to sort emails from oldest to newest

Analytics can be a little hard to follow at times, though they do allow you to export the raw data and extrapolate from there

Hiver has made our shared email process so easy! We tried several other products but this was the only one that solved our issues. We can make folders for separate teams, email templates and add access to those who need to be involved only. You can also schedule dates/times of when you would like the email to be sent. Google Chrome extension is available, if needed.

Would like more user analytics for tracking employees

Easy to manage a team with, full visibility and different rolls.. good analytics for reporting

better reporting, with more robust and customizeable anayltics

The shared mailbox features is incredible and provides exactly what we needed when looking into a viable Email sharing solution for Gmail.

We use the shared mailbox for our info@ and sales@ email addresses and they can be shared seamlessly between colleagues and assigned without any clashing, or duplicate emails being sent out. Works an absolute treat

At times, since the support is only US and India based, the time difference means support is not always available to us UK time.

The assignment feature allows us to assign to specific team mates. The notes allow us to have easy internal communication without the need to endlessly forward emails to people. From a management perspective, Hiver Analytics is a great tool to measure email productivity as well.

I would like to see assignment feature be available on a team level instead of an individual level. For example, an email can be assigned to a specific department that also have Hiver. With a shared inbox feature, the sent folder will also contain emails that were sent from other teammates. Wish there was an easier way to filter that.

We use Hiver to delegate tasks, share responsibility for customer-facing email accounts among on-site office staff and virtual assistants, and provide searchable history for customer communications across multiple parties. Hiver is the only solution we've found that's a G Suite add-on that meets our needs.

The mobile app is ok and has improved lately but there's still room for innovation there.

Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel

Customer support is responsive and friendly, but I've found challenges successfully communicating issues and solutions with them. Some of the automated trigger functions, which highly useful, can be a little too finicky to be fully reliable

Before Hiver, managing a shared support Inbox was impossible. Hiver ensures that no client requests are missed, that every request is assigned quickly, and that we all have visibility into what others are working on.

I would like to see some simple analytics at the base subscription level.

Very helpful insights into tracking emails, templates, and workflows.

For a while, Hiver didn't integrate with a number of our other applications. However, the Hiver support team has been very helpful and as such we don't have these issues any more.

It makes it really easy to collaborate cross functionally.

Making it easier to auto assign. We don't have the best connection with SalesForce to make that work.

The ability to co-manage a shared inbox and triage/delegate emails to members was simple and very useful.

The CSAT responses failed to load consistently, requiring me to refresh my browser tab and try again multiple times. This issue seemed more localized to me than the rest of my teammates though.

Yes integrated with gmail. By this easily ticket managed with team member.

No there is no difficulty but auto assigned tickets with issue will be free of cost. Please consider that

Easy and quick integration, and powerful tool to work with multiple people on a single mailbox

Manual assignment is sometimes time wasting

I really liked the fact that all the correspondence that my team had with clients and consultants were easily compiled in one location that is easily searchable.

I dont have anything negative to say about this software.

Assigning emails to certain individuals
Option to leave an item in pending status with tags helping to understand why it is pending
Notes to alert other users about something relevant to the subject

Not able to make someone else a "follower" of a topic / email.