Hiver Erfahrungen

Hiver is great for my team as we have several high volume inboxes. Prior to Hiver our teams would all log into a separate inbox and choose pages to work from which became increasingly less efficient.

Hiver has changed this by adding all our inboxes in one place. The ability to assign emails and collision detection has also greatly reduced instances of double up on work as well. The collaboration tools are great with the ability to leave notes and @ mention other users as in the past we would be creating drafts in the emails to leave notes. It also provides the ability for automation which allows us to prioritize specific items

It would be nice to have the ability to sort emails from oldest to newest

Analytics can be a little hard to follow at times, though they do allow you to export the raw data and extrapolate from there

In order to handle email and distribute work among team members, Hiver is a good Email management tool. Tracking team work and workload is easy with it. Work performance can be tracked and compared with the filter feature. It is possible for team members to be added to a group in order to help other team members, such as emailing a particular email address, which will be visible to all members.

I have a ticket assigned to me, but someone on my team may close it without my permission, this should not happen except (Team Lead and manager). It should be closed once i assign it to him.

works sometimes, that's the best i can say

buggy software, does not sync, support is absent

Very easy to keep everything organized and to keep track of everything. We are a small and growing ecommerce business that has been using Hiver for 2+ years. It helps to keep everything from being lost in the shuffle and allows us to share important information about our clients amongst the team.

We would love to see more notification settings for customers and emails.

I love that incoming client emails now arrive in a shared inbox and that we can assign the emails to the most junior responsible team member rather than coming in at the most senior level and being pushed down to the team and everyone has visibility over what the junior staff member is doing.

The inability to share draft emails that are new emails, not responses to existing emails.

I am liking the most team Analytics, Ticket Assigning

Need to improve Automated mail assigning

I love being able to assign and receive assigned emails within 2-3 clicks. Things get to the people they need to and taken care of.

Sometimes there are server connection issues and I have to close out of my browser or refresh to get Hiver back and active on my Gmail screen.

I like that a team of people on different ends of the world can work together efficiently.

When we have systems issues and have to contact customer support and they aren't able to help.

I love how well we can keep emails organized and we can close them out so our inbox remains neat and clean as we respond to our emails.

So far I don't have any complaints other then sometimes the new email in a string can be hard to find rather than just appearing at the top and being able to scroll down to the oldest.

Easy to manage a team with, full visibility and different rolls.. good analytics for reporting

better reporting, with more robust and customizeable anayltics

The assignment feature allows us to assign to specific team mates. The notes allow us to have easy internal communication without the need to endlessly forward emails to people. From a management perspective, Hiver Analytics is a great tool to measure email productivity as well.

I would like to see assignment feature be available on a team level instead of an individual level. For example, an email can be assigned to a specific department that also have Hiver. With a shared inbox feature, the sent folder will also contain emails that were sent from other teammates. Wish there was an easier way to filter that.

We use Hiver to delegate tasks, share responsibility for customer-facing email accounts among on-site office staff and virtual assistants, and provide searchable history for customer communications across multiple parties. Hiver is the only solution we've found that's a G Suite add-on that meets our needs.

The mobile app is ok and has improved lately but there's still room for innovation there.

I Like how organized it is, the features are nothing compared to other softwares we have used at work.
I can assign myself to the email and close it when it is taken care of. The notification on the top right corner are very helpful, it keeps all of us informed.

In the beginning when using this software there was a few minor glitches as in emails appearing again and again automatically. I'm glad that was solved.

Before Hiver, managing a shared support Inbox was impossible. Hiver ensures that no client requests are missed, that every request is assigned quickly, and that we all have visibility into what others are working on.

I would like to see some simple analytics at the base subscription level.

Hiver is best by this we cannot forget our pending works, its will be easily managed.

Nothing for now, but if in future there is anything else. sure let you know the same.

It makes it really easy to collaborate cross functionally.

Making it easier to auto assign. We don't have the best connection with SalesForce to make that work.

The ability to co-manage a shared inbox and triage/delegate emails to members was simple and very useful.

The CSAT responses failed to load consistently, requiring me to refresh my browser tab and try again multiple times. This issue seemed more localized to me than the rest of my teammates though.

User friendly, fast application, records all the history and lots of analytics to check out any one performance for the given time period.

Some times it takes time to login to hiver.

We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most. The automated features are helpful, and the analytics have gotten better an better.

Not many cons from my point of view. Slows Gmail a little bit, but it's not too noticeable.

This is such a good service. The fact that you can have a shared inbox with other people in the company and use it as a to-do-list is incredible. We use this service religiously.

The only cons i have for this service are little/insignificant things like when you close a ticket and someone responds to say something like 'thank you' it re-opens the ticket. i wish it was smart enough to pick up on things like this and not re-open the ticket.

The new tool where new emails are at the top of the page! Reallocation of emails once you get used to it is very helpful

Notifications on the tool could be better