--- description: Ausführliche Erfahrungsberichte zu Hiver mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Hiver dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hiver Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [Hiver](/software/20502/hiver) # Hiver Canonical: https://www.getapp.at/software/20502/hiver Seite: 1 / 7\ Zurück: [Nächste Seite](https://www.getapp.at/software/20502/hiver?page=2) > Hiver ist ein Gmail-basierter Helpdesk für kundenorientierte Teams. Die Lösung erleichtert die Kollaboration von Teams in gemeinsamen Postfächern wie services@, bestellungen@ und support@. Auch an den Kundenservice wurde gedacht. > > Bewertung: **4.7/5** von 146 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 146 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Hiver - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: $ 55,00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - @mentions - AI Copilot - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analyse Tools - Anpassbare Berichte - Anpassbare Vorlagen - Aufgaben-Fortschrittsverfolgung - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Automatisierung von Geschäftsprozessen - Autoresponders - Bearbeiten in Echtzeit - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Chat / Messaging - Chatbot-Software ## Integrationen (8 insgesamt) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) - [E-Mail-Programme](https://www.getapp.at/directory/306/email-management/software) - [Beschwerdemanagement Software](https://www.getapp.at/directory/841/complaint-management/software) - [Collaboration Tools](https://www.getapp.at/directory/335/web-collaboration/software) - [Help-Desk-Software](https://www.getapp.at/directory/287/help-desk-ticketing/software) ## Alternativen 1. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1754 reviews) 2. [Google Workspace](https://www.getapp.at/software/90761/google-apps-for-business) — 4.7/5 (17484 reviews) 3. [Front](https://www.getapp.at/software/102177/front) — 4.5/5 (286 reviews) 4. [Bitrix24](https://www.getapp.at/software/90602/bitrix24) — 4.2/5 (984 reviews) 5. [Missive](https://www.getapp.at/software/2057204/missive) — 4.9/5 (147 reviews) ## Nutzerbewertungen ### "Hiver has been a game changer our account management team\!" — 5.0/5 > **Bryn** | *10. September 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer\! > > **Nachteile**: I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively. ----- ### "Hiver is cool and user friendly :D" — 5.0/5 > **Priscila** | *22. März 2023* | Logistik & Lieferkette | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We jumped into it without warm up. We had a really sour experience with a bulky software that was overwhelming with their tab system and it was refreshing not to struggle with basic communication functions. The change was painless and really quick. I like we are working with the same features we know from gmail but enhanced. > > **Nachteile**: The searching is still a bit challenging for me, I have so many iboxes shared with me that I have to be incredibly specific with my search as I haven't found a way to filter in which inbox I'm looking for the information. > > Overall pretty great\! It doesn't feel like a foreign add on and I got used to it quickly, our manager only needed to make 5 vids of less than 5 min to explain it to us and I don't think we have comunicated this efficiently in a while. Thanks Hiver\! ----- ### "Product ok, but be prepared for whacky price changes (last one 60%+ increase)" — 2.0/5 > **Verifizierter Rezensent** | *26. Juni 2022* | Möbel | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: The product is ok, but their release of new features is so slow and not keeping up with the competition. Looking around at alternatives and comparing features, you can see Hiver is lacking in so many areas. > > **Nachteile**: They constantly change their plans and doing this means huge price changes. I've no problem with SaaS providers tweaking plans here and there and there being the odd price increase to help develop the product, but Hiver does not do this. Hiver changes their plans hugely every so often and forces existing customers onto these new plans. Yes, this of course is their right, after all, it's their product, but how can they justify wild price increases like 62%? No, this isn't fair and leaves existing customers feeling like they would never have signed up if they knew this was going to happen. > > It's a pity what Hiver has turned into - I read they got VC funding. They are probably under a lot of pressure and have resorted to working out, looking at their existing customer base, what to change on their pricing plans to get the maximum return. As email tools are a core part of any business, they know it's tricky to leave so they have you right where they want you. Do yourself a favour and go to an alternative with much better features and who won't try and increase prices massively once you are with them for a while. ----- ### "Hiver is the absolutely best Shared Inbox service and helped us optimizing our workflows by 50%." — 5.0/5 > **Nick** | *29. Juni 2020* | Übersetzung und Lokalisierung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The mail management part is alfa omega. Its the core of this service, that makes it stand out from competitors. This tool allows you to manage hundreds of mails weekly without losing the overview. It integrates smoothly with G Suite, so are you already comfortable with Gmail, then you cannot miss Hiver\! > > **Nachteile**: Setting rules for the automations could be optimized to handle more criteria and it would be great to be allowed to bulk add email adresses instead of manually adding one by one. It works though and its great. > > We tried several providers of Shared Inboxes and we ended up staying with Hiver for the solely reason that they choose to focus on the core aspects of mail management and not various other features, that businesses at our size usually use other Sales or Project services for. We have used Hiver for more than a year now and it has so far saved us from hundreds of hours by providing us with a great overview and management of all incoming mails/task to be taken care of. The service is not the cheapest on the market, but it's absolutely worth every penny. Hiver has given us the opportunity to work more effective, close deals faster, collaborate better resulting in overall higher turnover since we started using the tool. It integrates smoothly with G Suite and we would highly recommend this tool for any business. ----- ### "Great Issue / Email management App with Good Analytics" — 5.0/5 > **Lokesh** | *7. April 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Using Hiver for more than a year \& the best thing is it doesn't slow down your Gmail experiance along with a great tagging \& assignment of emails/ issue. > > **Nachteile**: Could not find any issue related to the product and their support till now but the pricing can be a bit more competetive. > > The overall experiance is great as now we can have a great analytics of each issue on user basis which help us for feedback in future. ----- Seite: 1 / 7\ Zurück: [Nächste Seite](https://www.getapp.at/software/20502/hiver?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/20502/hiver) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Strukturierte Daten