Mailjet Erfahrungen

Preis - aber nur billiger reicht eben nicht, wenn substanziell schadenverursachende Handlungsweisen der Firma Mailjet die Folge sind.

Der bereits bezahlte Account wurde ohne jegliche Rücksprache geschlossen. Login funktioniert nicht. Es gibt keine relevante Kontaktmöglichkeit. Es gibt keien Möglichkeit, die genutzten Kontaktlisten zu downloaden, abgemeldete Kontakte zu selektieren oder sonstige Nutzung/Auswertung der EIGENEN Kontakte und Kampagnen. Das Verhalten der Firma Mailjet ist absolut unkorrekt und es verursacht einen nicht unerheblichen Schaden.

Mailjet is quite easy to set up and use. The latest improvements that were implemented this year make the creation of nice looking emails for different platforms very convenient. User-friendly, colorful and intuitively understandable.

The most irritating thing about Mailjet is when the account is blocked for some reason and you message to the support they just say "Sorry, your domain triggered some of our security rules. We unblock your account". They never say what exactly is incorrect with the domain despite the fact that it could help their customer to improve his domain security or change the hosting. Or as another example, when you have just created your account, you may get the message "Sorry, your domain triggered some of our security flags. We cannot allow you to use our system." No any other clarification what exactly their security system didn't like. And you have to go to their competitors.

Mailjet is very easy to setup as long as you have access to your domain DNS settings. I manage DNS through Amazon Route 53 so changes reflect quickly when I needed to verify DNS ownership. Once you confirm ownership, setting up email API is easy, and works instantaneously - as it should.

I started using Mailjet to send out server and website notifications. For this purpose it worked awesome. I had about 20 websites sending notifications out via MailJet and as long as the domain names were verified correctly it worked great. You'll run into problems if don't verify your domain so if you have issues check that first. Mailjet has an easy domain verification tool that will highlight any issues quickly.

For transactional emails and general emails from an email client MailJet worked fantastic - read the cons section for an area of trouble.

Since I had such good success using MailJet for our transactional needs, I started using MailJet a couple months ago to send out periodic marketing emails, it's a native feature within their dashboard so I thought it would be nice to consolidate email providers. Well, very quickly we ran into issues and they temporarily lowered my sending limits.

I was able to quickly provide them with the information they needed and they removed the sending limits after 7-days. From that experience, I limited our use of MailJet as a marketing platform, but recently used them again only to run into the exact same problem. But this time the issue was because of the volume of emails sent - not because of any bounce or SPAM notifications. The suspension this time resulted in a much more complicated process in demonstrating ownership over the list of email under my control.

I don't want to pick on MailJet too much on this subject of marketing emails; they position themselves as a transactional email platform, and for that, they're awesome. I only used MailJet for marketing purposes because they feature it in their dashboard and it's easy to use. But they seem far more strict in their email purposes than say MailChimp which seems to be setup more for marketing/newsletter type emails.

I appreciate how simple it is to use. Despite its flaws, the online email editor is helpful. List administration is straightforward. The scenarios are simple to construct and effective. I use Mailjet's professional servers and am very pleased with the rate of mail delivery.

The interface is not easy to use, especially if you are familiar with other services. A large portion of it does not function as intended. It can take a long time to keep attempting a task before the system responds. The server's response time is excruciatingly slow.

Email marketing has become more important and actually a necessity. This product works and is easy to use. Customer service dept has knowledgeable people.The Template-based emails are eye catching and eye pleasing.

If there were a rating for mobile compatibility I would rate this product 3/5. The screen display adjusts with every click as if it can't decide on which size to choose. An improper size wouldn't bother me as much as the constant adjustment.

The software is good and easy to use, one can easily understand

Wrong analytics shown while using API or smtp, suppose if you use smtp to your own test email address, if you are sending to 10 email address and if you open only one email address, it will shown around 4 to 5 instead of one. Secondly now a days it was noticed that they are not changing the shared IP, due to which the deliverability of inbox is constantly decreasing and mails are getting to Spam. The issue most probably comes when you use SMTP for sending emails

Mailjet is a fantastic email-sending application. I just send transactional emails using it. Email delivery is practically guaranteed, and you can track each individual message's progress, receipt, and opening. The ability to create sub-accounts is also useful.

Maljet's customer service advice could be better, but in my opinion it still has a strong structure.

The synchronize of contacte ,the color of platform

It get more fonction, so excellent for marketing and other business

The complete email marketing solution with advanced campaign management, mobile-optimized emails, list and contact management, CAN SPAM compliance, and seamless email distribution for businesses of all sizes

difficulty with the platform's user interface and finding certain features

The ability to design your own emails from a template or simply drop in HTML has been great for our company. The email builder is pretty easy to use and emails look decent across all mobile and desktop platforms.

We started using the workflow/automation feature when it was in its beta phase. We needed to be able to add a user into a contact list and then have emails sent automatically. Creating a workflow is incredibly tedious. I had all the emails I already wanted to use from when I previously had to manually send them to contact lists each day. But for some reason mailjet wouldn't let me use emails from my campaigns in the workflow. I had to recreate every single email as a template in the workflow/automation section to be able to add it to a new workflow. I was able to just copy and paste the HTML, but it was still such a time consuming process. If I could just drag and drop already used campaign emails into a workflow that would make so much more sense.

MailJet is extremely easy to use and makes the process of generating mailings extremely simple. The UI for generating mailings is intuitive and simple, yet powerful and able to accomodate pretty much anything you'd want to put into an email. I use it generally for doing newsletters to a large group of about 5,000 subscribers.

The overall interface for managing Contacts lists and Campaigns is well done and understandable. Adding and removing subscribers from Contact lists is fairly straightforward and mostly great.

On the rare occasions when I've needed support, they've always been extremely fast and knowledge-able, and solved the issue in short order.

Three things about Contact lists are a bit annoying:
1) There doesn't seem to be any way to automatically remove Unsubscribed Contacts: you have to download them manually, then upload them to remove them.
2) Same thing with Bounced or other Contacts that you discover from the post-Campaign analysis: there's no button to say "Remove these from my Contact List": you must download them, then remove them through the removal interface
3) Errors from uploading new Contacts is a little clunky when there are errors: again it generates a file that you have to download and look at separately. For most errors (duplicate address, typos, invalid format, etc) in the little uploads that I do as part of expanding the list, I'd just like to see the darned things immediately on the screen so that I could either ignore them (i.e. dups) or fix them (typos & invalid format). Only if the errors go beyond some threshold (say more than 10, and it could be user-settable), should it do the file-generate-and-download thing.

Mailjet offer various plans based on the size of your projects (there is even a fully functional free one for very small projects). It is very easy to set up, it gives you a lot of different choices to setup domain authentication (preventing your emails to become spam). No frills, everything in its right place and always working.
The interface is very clear in order to communicate to developers which data they should use to integrate their software with mailjet email service, and what to do to avoid black listing, spam, etcetera

Sometimes their service for automatic detection of domain owners is blocked by firewalls. Thus you need to be able to edit your domain's DNS setting to authenticate the sender.

I solved the spam problem without large configurations, thanks to their fully qualified servers. It was what I needed

I would love to have the option to pay for the service annually and not only monthly, obviously prepaid

Data centers in France, French company, gdpr compliant. We value this.
Domain Authentication is easy.
WYSIWYG editor is not bad for emails
support guys (english) are polite and effective

UI is too slow. how did you manage to make this slow? I am using mailjet for years in various companies and the interface has always been spinning. I can't stand seeing you spinner anymore. please hire a bew PM and a new frontend dev team. this is not acceptable.

UX is too confusing. red banners, warnings all over the place for a feature I did not even ask for (10K emails per day if I recall correctly)

Navigation is terrible. why are you doing this to us ?

template management is awkward

glitches in the API your team is not willing to fix. API is very important, be developer friendly please. read the comments here to understand the suffering of users locked and forced to use your product (aka silent sufferers) https://github.com/mailjet/mailjet-apiv3-nodejs/issues/38

So far, I have mostly only used the transactional emails. Our developer found this solution and it integrated with our platfrom through the API very smooth. My role was to create and design the email templates. It was very intuitive to use and has a vast feature set. I quickly setup 15+ custom templates within a few hours. The developer had them connected and running within a couple days.

The reporting is a bit confusing compared to other email tools I have used. When I had to go and find if someone was triggered a transactional email and it wasn't easy to find the information I needed.

It is a service with Low cost, Easy API and best Doc. The value pays off if you are a startup. But you will have to revisit your choice when you grow up.

For simple email sending, Mailjet works as a charm,
But from the moment you started using other features like Mail Automation, you started the problems, and the support ticket openings. I have two ticket open, and one without solution yet.

If I start a new business, probably Mailjet will not be my choice. Unfortunately changing now, is not ideal, because I prefer to dedicate myself to other subjects.

The service is not bad at all. Only this Email Automation that does not seem to be ideal for production.

I love the the easy n smooth mail sending quality of this software the most but rest of functions and services also awesome like customer support ,Templates,SMTP etc.

Ease of use, reliability, user friendly experience, statistics and its exporting. In 5 years of use, not one problem.

Sometimes the user interface is a bit sluggish, but i don't know, it might be a browser problem, because most of the times it runs without a problem.

It is EU based I guess. But there is not really a pro here.

Well. About everything. The interface is lacking. After signing up, you can only send a few mails per day. After contacting them; you can send 10 e-mails per hour. When you explain that you need a higher limit for sending transactional e-mails, they reply that you have to send out at least 5 campaigns, even when you explain that you do not intend to send any campaign.

After asking for increasing the limit, I got a mail back explaining that I was not compliant with their regulation despite that I have done everything that I have asked for (be aware; Mailchimp is an already in use alternative for the few campaigns we have annually). So when I asked them what was wrong they simply terminated my account.

Background details:
- Opt-in is publicly available and shown.
- Company exists over 8 years.
- We have a zero-tolerance policy against spam.