StarChapter Erfahrungen

Dependable & customer service is good. Ease of use with knowledge base and tutorials

Can’t get membership auto renewals like we can in PayPal, so running 2 systems

Set up the meeting and the registration for the meeting. Check up the statistic of the use of the website.

Unfortunately Board member changes every year and new members needs training.

An annual introductory training sessions would help.

The website generally looks good and membership management is fairly seamless.

Payment is confusing for members, and we frequently overlook attendees because it is an unclear process. Reconciling payments on the back end is a mess, forcing someone to check multiple spots to determine what was included in a deposit.

I like the "one stop shop" features of managing our organization.

The product is mostly intuitive, but the webpage design and management features could be improved and simplified. The biggest thing that I think StarChapter can improve upon is the customer/technical service access. Talking to a real person the day of the issue is paramount to modern organizations, and I would suggest investing in the human capital to accomplish better customer or technical support.

Maintains membership records and provides an efficient email system.

When putting in descriptions and the body of the email there are too many codes that get put into the format. Not easy to make the body of the email or meeting description look appealing.

Event management works out well. Easy to manage.

Very difficult in creating emails and web pages.

Reporting features.

Trying to figure out how to charge different prices.

Getting a meeting set up and sending out an email about the meeting and figuring out who is attending and making badges

It’s very cumbersome and I don’t feel it’s user-friendly at all. It’s not intuitive.

I love the fact that everything is in one software. I used to have to use multiple ones and now I have everything in one, easy to use, functional place. The membership tracking, the payment processing and ease of website updates are amazing.

There is limited customization after a certain point. If the field hasn't already been created then in some cases you cannot create it. Some things cannot be made mandatory and there is a limited way of filtering member reports.

Everything is intergrated and works all together as one whole system. Payments, memberships, announcements, events. StarChapter makes it easy to reach you membership with new content posted in the StarChapter system.

They only downside is emails. Any emails sent using StarChapter's system, whether it be individual or mass, it doesn't not go to the recipient’s MAIN inbox. It seems to pass recipient’s main inbox and goes to either a “promotion” and/or “spam” folder.

I am able to manage everything in one program. Website, Membership and Events

I can't really say I dislike anything.

It's nice that I'm able to create an event, send out emails to members, and have them login and pay all in the same place. (When it works)

It has been very difficult for members to renew their membership or new members to join using Star Chapter. I have tried to contact Star Chapter, but it seems they don't have enough people and can only offer a call back at another time. I'm a volunteer on a local chapter, I don't have time to sit at my computer waiting for a call back.

The knowledge base and the conferences havebeen helpful

Frequent lock outs
Unable to sort by multiple levels
Inability to change lables that are all company related.. not Garden Club

The ease of use and the incredible customer service and support

None, anything that needs help, support and changes, StarChapter is there to fix it

Navigating StarChapter for our SMPS chapter has been a bit challenging, as its interface can be less intuitive than desired, a bit slow and clunky. However, given the national requirement, we recognize its necessity in managing our non-profit organization. The learning curve aside, StarChapter proves valuable in allowing us to promote our programs through one system. Although there's room for improvement in user-friendliness and functionality, we appreciate the platform's overall ability to be our one-stop shop for event management tasks.

Making changes is extremely difficult and there aren't any design/template options. Additionally making editing pages is extremely slow and time consuming.

Easy to navigate. Very good customer service-always prompt response.

Clunky page layout. No user friendly for non-experienced users. There are many features that we cannot get to work correctly even after reaching out to customer support for help.

Integration with national organization.

Difficulty in finding a representative to talk with when needed.

Has many features to assisy managing an organization

The features are not easy to manage, customer service is lackluster with self learning videos.

Support is easy and fast. The staff is helpful.

Website dashboard could be more user friendly

This is an easy way to manage membership and events. It's easy to make new pages and update content.

Some times changes you make to a page take a minute to hit the site or if you go back to make changes it will say its still being worked on (even when it's not) so you'll need to come back in about an hour.Also content that has been up for a while is hard to change. (still cant figure out how to change our address on the home page.

What I like most is the essential functionality of creating member profiles, database, events and announcements.

Absolutely do not like the backend coding platform that does not make it easy to change content. Some features are not helpful to add content and pictures to the home and subsequent webpages.