InfoCision

Web-based call center and internal communication software

Gesamtbewertung

4,5 /5
(2)
Preis-Leistungs-Verhältnis
4,5/5
Funktionen
4,5/5
Bedienkomfort
5/5
Kundenbetreuung
5/5

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2 Bewertungen

John B.
Gesamtbewertung
  • Industry: Non-Profit-Organisation Management
  • Company size: 1 001-5 000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Ease of Use

Bewertet am 15.9.2021

Overall InfoCision has been a partner for over 17 years that is consider a true extension of our business.

Vorteile

InfoCision provides fantastic service for us - in the outbound call space. They meet key KPI's monthly and offer up solutions to the growing demands of our donors. They are proactive in communications and meet regularly to ensure they are meeting the demands of the non profit space. They have provided key understanding of contact centers to assist in areas where the talents may not be available in a professional manner as part of their services.

Nachteile

Escalation of minor technical issues when they arise

Pablo U.
Gesamtbewertung
  • Industry: Non-Profit-Organisation Management
  • Company size: 201-500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Faithful Partnership

Bewertet am 15.9.2021

Our experience has been great. IMC has been a faithful partner for over 10 years. They work with us, are very flexible and reliable. IMC has done things very well over the year with us but one thing they have done well is the personalised relationship vendor-client that they have built with us.

Vorteile

InfoCIsion has been a great partner for many years now. IMC has been very flexible and reliable with the work and software. I think is very easy for users.

Nachteile

You can go back on the screens. This creates limitations for the operator to give an unforgettable positive experince.