Campaigner Erfahrungen

Ease of use, price, and value for money! The setup, input, and reports are easy to use and very helpful.

The one thing that is bothersome is the "touchiness" of being locked out - but I totally get the reasoning

Being able to duplicate a previous SEND so I can update it easily instead of recreating. Report are easily viewed. Being able to set the time for the SEND. The ability to SEND a previous email only to those that didn't open the first time. I like the fact that I can see JUST the opt outs and the bounces - both hard and soft.

Sometimes I want to have a picture to move to a certain spot in the 'page' but it won't go "dead centre" I would like to be able to edit a SENT product to be able to update a typo or date and then RESEND to those that didn't open. If I create a copy, I loose the means to only send to those that didn't open the original - if there is a way I would be interested to know.

Easy access to technical support when needed. Easy to send out

Making sure that ALL people in data base are included in items sent out.

Would like to see some short cuts 8. Getting from one part of daily send out to another.

Size of photos. Would be good to have an edit that. Hard to resize the number of pixels In photo

Is an easy to use product, with the basic features to run email campaigns and do A/B testing.
The media library works flawless and lets you organize your files with ease.
The email templates are good and can be edited very easily.
You have the option to upload your own email template in HTML.

There are some admin screens where you feel like there's a lack of development in some areas. For example, the login page needs you to connect from the same IP address. If not, you need to call, chat or email support for your new IP to be whitelisted. There are plenty of options they could use like 2FA for keeping the login secure without the need of calling support every time you want to login.

I like that was easy to use, in the sense that was intuitive. Setting emails and workflows was not difficult.

When getting results or reports the numbers were no reliable. I had the feeling that I couldn't trust the numbers. Also there were problems with email duplications that they couldn't solve.

I like that you can send to multiple agents at one time.

The program is not as easy to navigate as the previous "Streamsend" was. There are too many steps to take before you actually send your flyer. I am pretty computer savvy, so if I'm having trouble, I wonder how many others are??

Managing contacts and setting up subscription forms is fairly easy.

The design components of email marketing are difficult to use consistently. The emails display differently in desktop Outlook and web Outlook, and I presume other email programs. Random formatting issues such as extra bullets, strange font sizes, etc. show up in some emails but aren't visible in the program so there's no way to fix them.

I like that it's allowed my team to send out tailored emails to our audiences, it serves it's purpose well

The software is glitchy and not that intuitive to use. I often have to call the customer service reps to fix something or check I've set up something correctly. The test emails take on average 30mins to come through so when you have a deadline this becomes troublesome. I believe if the software was more user friendly it would speed up the process of using it which would increase satisfaction. Also, sometimes when the test email comes through it looks different to what you've created in the software and there's really no way of knowing how to fix it, with out multiple tests or calling in.

They have samples we can be used for the marketing and just made to input writing.
Emails can be delivered within scheduled time frame

I hope I can send emails separately within the group. Maybe there is a source and is just that I do not know how to use

We have other clients who use the more well-known competitors, but we prefer using Campaigner for the clients who chose this option. It's a more serious and straight-forward email marketing tool. It gets the job done easily and efficiently.

No real cons. We have been using this for a few clients for a long time, through company and name changes on Campaigner's side - and it has only gotten better over time.

The ability to upload your mailing list was a great timesaver in creating our multiple structure of specific groups. In addition being able to see the analytics and figure out how to structure future mailouts

It would be nice to be able to totally customize your template on your own, as sometimes you may want to change the layout and it's a hassle to contact the team to get it done.

The product's reliability is what I like most. Campaigns have always been successful and productive. No spam folder problems. Customer service is always available.The product is easy to set up and use, the dashboard is great. Features split testing and automation.

The product lacks a free version or trial. Templates are more static and less customizable.

I like the thought that was put into the little details such as, being able to put in a subject to any email link when linking to an image or text. I appreciate that because our Constant Contact account is very complicated when adding a subject to an email link.

It's a little complicated to use. I've had multiple issues adding and changing minor things to the blast. Sometimes you add a photo and boom its huge and you have to get in there and minimize it; sometimes you have to minimize the width and not the length. It's not as user friendly as Constant contact. The functionality of constant contact is very straightforward and consistent. For example, if you need to add an image somewhere to your blast, just drag the image icon to the area of choice; if you want to add a button, then just drag the button to where you like. We currently use both CC and campaigner and had thought of switching to campaigner which is why we started testing it out but cannot because we are very busy and need to be able to move through setting things up quickly. That's the thing holding us back from switching.

I like how you can easily add the "openers" to any list. It's easy to export and import. I like that you can use the copy and paste feature to import smaller amount of records, so you don't have to create a csv file. I like the information given in the report.

I wish there were more templates & plainer templates to choose from when creating a campaign. While creating a campaign, I wish it would show you in the ribbon what font you used and size, etc - just like Word. So this is the area that use some updates for my purposes.

It allows us to track current/updated information for our alumni. And, it has been useful in sending Alumni e-newsletters, and invites to other fundraising events.

Our inability to auto load our alumni who sign up through our website.

great tech support! I probably would have gone to another service but your text support is so good - I love the fact that I can talk to a real person, I don't have to wait on hold forever and they are always kind, even when I am not such a tech savvy person, they are still patient and helpful.

the interface is a bit PC, in that I mean it's not very intuitive, it's not visually pleasing, which I think if you want to show people how to send out well-designed pleasing emails to their customer it should be more graphically interesting. I completely create my own emails and I do not use any of your templates because they are not designed well.

We have been using Campaigner for about a decade and it has been a reliable and user-friendly software. They have worked to keep the upgrading the functionality over the years.

The reporting on clicks is very painful and manual. I'd really like to the ability to download a report that shows me who clicked on the campaign and the name of the link they clicked on with all the contact details. At the moment, we spend hours manually doing this.

No improvements since they purchased this from EZ Publishing

Its compatibility with Dreamwaever is not very good

Workflows are easy to create and launch.

Reporting is quite lacking. I'd like to see more available on contacts, and cross-campaign tracking. Available templates seem out of date and plain.

Very easy to import and export from our main client database

experiencing many undelivered email due to one of the Campaigner servers having a "spam" label with several receiving client's servers... it should be taken off line or reassigned a new ip address....