Campaigner Erfahrungen

The interface is intuitive and easy to use, unlike others that I've tried. It has the right features for building campaigns and automation without being an overkill. The reporting is also comprehensive and straightforward.

I had some trouble with the deliverability of my emails when I started. I contacted support and it seemed to help improve our open and click rates.

Being able to duplicate a previous SEND so I can update it easily instead of recreating. Report are easily viewed. Being able to set the time for the SEND. The ability to SEND a previous email only to those that didn't open the first time. I like the fact that I can see JUST the opt outs and the bounces - both hard and soft.

Sometimes I want to have a picture to move to a certain spot in the 'page' but it won't go "dead centre" I would like to be able to edit a SENT product to be able to update a typo or date and then RESEND to those that didn't open. If I create a copy, I loose the means to only send to those that didn't open the original - if there is a way I would be interested to know.

We use it for simple email blasts to our neighborhood association. We don't use it for marketing campaigns, so therefore do not have the need for some of the functionality available with Campaigner. For our needs it works.

Ease of use. It is not intuitive, and they haven't done any kind of software or GUI redesign since we started using it (6+ years ago).
Making a template should be a lot easier than it is: Creating and editing templates has a lot of old graphic (frames?) technology that makes for a frustrating experience when trying to line up text blocks with headers, footers and images.
Writing an email with attachments should be easier. Having to upload a file/image to the media library, and then importing it into your email is a lot of steps. Instead, allow a person to add a file/image to an email note in the same simple fashion as any other email client works: add a paper clip button and allow us to select the file to add to the note. That seems like it should have been done a long time ago.
Also, if you accidentally remove a person from an email list, you have to call up Campaigner support to get it fixed; you can't manually fix it yourself. Very annoying.

Easy access to technical support when needed. Easy to send out

Making sure that ALL people in data base are included in items sent out.

Would like to see some short cuts 8. Getting from one part of daily send out to another.

Size of photos. Would be good to have an edit that. Hard to resize the number of pixels In photo

I like that you can send to multiple agents at one time.

The program is not as easy to navigate as the previous "Streamsend" was. There are too many steps to take before you actually send your flyer. I am pretty computer savvy, so if I'm having trouble, I wonder how many others are??

Cost is the biggest pro for this software. It's much cheaper than their competitors and I like that you don't have to pay per contact.

I have a really hard time getting emails to appear properly as coded. The campaigner system seems to manipulate or change things that shouldn't be changed. It also seems to have a good bit of bugs in it.

-Easy to use
-Intuitive
-Reports are comprehensive
-Contacts are easy to manage
-Lists (groups) are easy to manage
-Canadian user that needs data to be kept on a Canadian server and campaigner meets that need.

Sometimes, what you design in drag-drop editor isn't what gets sent out.

I am using Campaigner for a newsletter and find that it works very well. It is easy to use and set up, and you can use a previous campaign if you want.

It seems to log me out for no reason, even when I am in the middle of doing something. It is not quite as robust as I would like it, as there are somethings I would like it to do, like gradient background color, that I have to do in another program and then bring it in as a picture.

Reliable method to send out monthly emails. Good reporting on campaigns. Managing contacts is easy and can be customized to your needs.

Designing the newsletter was difficult.

They have samples we can be used for the marketing and just made to input writing.
Emails can be delivered within scheduled time frame

I hope I can send emails separately within the group. Maybe there is a source and is just that I do not know how to use

Is an easy to use product, with the basic features to run email campaigns and do A/B testing.
The media library works flawless and lets you organize your files with ease.
The email templates are good and can be edited very easily.
You have the option to upload your own email template in HTML.

There are some admin screens where you feel like there's a lack of development in some areas. For example, the login page needs you to connect from the same IP address. If not, you need to call, chat or email support for your new IP to be whitelisted. There are plenty of options they could use like 2FA for keeping the login secure without the need of calling support every time you want to login.

The ability to upload your mailing list was a great timesaver in creating our multiple structure of specific groups. In addition being able to see the analytics and figure out how to structure future mailouts

It would be nice to be able to totally customize your template on your own, as sometimes you may want to change the layout and it's a hassle to contact the team to get it done.

The reason I chose to use Campaigner over all of the other email marketing software companies is because it allowed me to have the option to fully design the email by writing code, but also gave me the ability to design the email using templates and other built in design tools.

One thing that I would change is to make sending reoccurring emails to different lists easier. I find that I wind up copying previous emails just so I can assign a new list of recipients.

Campaigner is easy to use, and allows for storage of a lot of contacts (unlike some other platforms that charge you based on number of contacts, whether you are emailing them or not.
They make it easy to segment, design and schedule emails.
They also have a great agency feature and let you setup and manage sub-accounts.

Delivery rate shows as high, but when compared to other platforms we use, open rates are low. This leads me to believe that a lot of emails sent through Campaigner are often delivered to SPAM folders rather than inboxes.

Also, they frequently charge us for higher tier packages than we are signed up for, and it takes multiple calls and emails to get it straightened out.

I like the thought that was put into the little details such as, being able to put in a subject to any email link when linking to an image or text. I appreciate that because our Constant Contact account is very complicated when adding a subject to an email link.

It's a little complicated to use. I've had multiple issues adding and changing minor things to the blast. Sometimes you add a photo and boom its huge and you have to get in there and minimize it; sometimes you have to minimize the width and not the length. It's not as user friendly as Constant contact. The functionality of constant contact is very straightforward and consistent. For example, if you need to add an image somewhere to your blast, just drag the image icon to the area of choice; if you want to add a button, then just drag the button to where you like. We currently use both CC and campaigner and had thought of switching to campaigner which is why we started testing it out but cannot because we are very busy and need to be able to move through setting things up quickly. That's the thing holding us back from switching.

Simple is better, so that makes it easy for non-experienced users to learn.

The email builder can be buggy sometimes, and I've found dynamic segments to be unreliable.

It didn't take a ton of specialized knowledge to make a nice-looking email, building segments and sending emails was intuitive, glitches were rare.

Customer service in the rare event of glitches wasn't great.

more convenient than using internal email.

Biggest issue is trying to re-subscribe members using the subscription forms. Our members tell us they want to receive our newsletters, but sometimes they inadvertently unsubscribe to Campaigner even though they tell us they want to receive our communications. When we send them the re-subscribe form, all users reported being taken to a payment request page. I contact Customer Support and they created a form for me; however, it had the same result. I unsubscribed a staff member to test it and they were redirected to a payment page as well when trying to re-subscribe. In the end Campaigner Support had to re-subscribe people for me. Now I have a mounting list of people who need to be re-subscribed and I cannot do it and the form I given them does not work. We are now looking for an in-house software option to avoid these issues.

Also have issues with the mandatory Campaigner branded footer displaying in the newsletter body overlapping our content when viewed on mobile devices (mainly Apple).

The one on one customer support is great. It's nice to have support for reporting, strategy and functionality questions.

The platform itself is not the most user friendly. The toolbar at the top is dated - the icons aren't intuitive - and sometimes there are weird bugs (can't click to unbold text, font colors won't load, text won't align properly, etc.)

Campaigner is easy to use and relatively inexpensive compared to other database marketing tools out there.

Seems slightly outdated. Constant Contact's dashboard seems more updated and easier to use but it's more expensive.

- I like that it's customizable with HTML. Customizing our own emails in this way is extremely important in our business.
- Being able to see the metrics of who has clicked and how many times helps us to prioritize our follow up. This is huge.

- Navigating the user interface can be cumbersome at times especially in reviewing the metrics for clicks, and opens. It seems to kick you back to the beginning and forces you to click through multiple menus to return to different options.
- More insights into what was clicked and by who would be more useful. Or a profile of each contact and their activity within our emails would be nice. Being able to see that John Doe has opened the past 5 email blasts on office properties and clicked the brochure link on 3 of those would be ideal.

Easy to use, reliable, better email news.

Wish the images would be easier to scale

No improvements since they purchased this from EZ Publishing

Its compatibility with Dreamwaever is not very good

Workflows are easy to create and launch.

Reporting is quite lacking. I'd like to see more available on contacts, and cross-campaign tracking. Available templates seem out of date and plain.

Easy to use, functional. I was able to set up well with lots of help from customer service. Now I am familiar with it and I use it every 1-2 months. I don't believe in pounding people with emails every week. It's great to have the stats from the emails to see how the subject lines are working. I had some problems in the past with some of my lists but that was sorted out with help from sales and customer service.

It's quite expensive for my small business. Probably need to prune down my databases. I have no idea how to do that and I am not sure if the contacts duplicate between different lists. I really don't have a lot of complaints about campaigner. I find the service way better than constant contact which was awful.