Campaigner Erfahrungen
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428 Bewertungen
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
The best in email marketing and testing.
Bewertet am 3.11.2021
Vorteile
It is a simple-to-use solution that includes the essential feature for running email marketing campaigns and A/B testing. The media library is faultless and allows you to manage your data quickly. The email designs are well-designed and simple to modify. You may also submit your HTML-based email template. We can prioritize our follow-up by seeing who has opened the email and how often they have clicked the email we sent. This is amazing!
Nachteile
I don't like the dashboard design, especially when navigating the menus and settings. By default, you will be sent back to the main menu and must use the arrow keys to navigate the various menus until you reach an item you want again. Additional information on what has been clicked and by whom would have been more beneficial. Alternatively, a record of each connection and their email behavior might be helpful.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Serious Email Management Tool for Small Businesses
Bewertet am 2.11.2021
Easy to use, responsive customer service from an actual person - so much better than the competition...
Easy to use, responsive customer service from an actual person - so much better than the competition.
Vorteile
We have other clients who use the more well-known competitors, but we prefer using Campaigner for the clients who chose this option. It's a more serious and straight-forward email marketing tool. It gets the job done easily and efficiently.
Nachteile
No real cons. We have been using this for a few clients for a long time, through company and name changes on Campaigner's side - and it has only gotten better over time.
Gründe für den Wechsel zu Campaigner
We had always used Campaigner (and previous incarnations) for a group of our clients. And I'm glad we stuck with it.- Branche: Zeitung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Really big disappointment - AVOID this ESP
Bewertet am 10.8.2018
Really disappointing experience they charged me a lot of money and it was a year contract when...
Really disappointing experience they charged me a lot of money and it was a year contract when features which were vital were not working i asked to pause billing till i could use the platform - i tried to negotiate instead they made general promises and when i asked specifically to pause billing so i can use it they locked me into a recurring billing despite many tech glitches and features not working. Now I am forced to dispute with my credit card company which is first time this year and something i almost never do. I dont recall ever being locked into such an expensive long term contract where so much inflexibility was shown especially when They promise a lot and deliver little. Also the PCMag review says Campaigner is great but Campaigner and PCMag are owned by the same parent company, i wish i had not read that review. Look at the review prior to mine also it seems that their service is deteroarting .
Vorteile
If the platform actually worked like it was supposed to and customer support was actually there i could mention 24/7 support and great features but this has not been the case at all
Mailchimp and Mailigen both of which i reviewed are far far better bets
Nachteile
Customer service is supposedly 24/7 but when i would go to chat with them online they were usually unavailable even during normal business hours. My dedicated account manager would not answer emails and when i had tech issues he would ant to schedule conference calls to give vague assurances even when the issues were specifically tech related and from their end. Also when i first signed up it took weeks to solve the issue which turned out to be related to a program many use (think like IOS) and they do not plan a fix anytime soon. So if you use this very popular sofgtwar you cannot use Campaigner on it for foreseeable future
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Nice service, good features, but has some outdated interfaces
Bewertet am 28.1.2021
Vorteile
Is an easy to use product, with the basic features to run email campaigns and do A/B testing.
The media library works flawless and lets you organize your files with ease.
The email templates are good and can be edited very easily.
You have the option to upload your own email template in HTML.
Nachteile
There are some admin screens where you feel like there's a lack of development in some areas. For example, the login page needs you to connect from the same IP address. If not, you need to call, chat or email support for your new IP to be whitelisted. There are plenty of options they could use like 2FA for keeping the login secure without the need of calling support every time you want to login.
In Betracht gezogene Alternativen
MailchimpWarum Campaigner gewählt wurde
StreamSend was bought by CampaignerGründe für den Wechsel zu Campaigner
Technically, I didn't choose Campaigner. Streamsend was absorbed by it, and I just continued with my service with them.Antwort von Ziff Davis
Hello Alvaro and thank you very much for your valuable feedback. I will be sure to forward this information to our dev team. - Carlos, Customer Marketing Manager
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Very Capable, well priced software
Bewertet am 12.10.2020
Really easy to use. I’ve sent tons of email campaigns with this software and it allows me to set...
Really easy to use. I’ve sent tons of email campaigns with this software and it allows me to set myself apart from the competitors. I can literally have a campaign built and sent within minutes.
Vorteile
I like that you can edit via wysiwyg or full code. Super easy to use from creation of email campaigns to reporting and contact management. I only use 1/4 of the capabilities and I love it.
Nachteile
Could have a few more reporting options but has the important ones.
Gründe für den Wechsel zu Campaigner
More options on setting up emails. I can upload and edit code or design within the tool.Antwort von Ziff Davis
Hello Marc,
Thank you very much for taking the time to leave this outstanding feedback. We aim to continually provide updates and improvements to our service for you and all of our customers on an ongoing basis, and look forward to serving you more in the future.
Best regards,
Carlos Petersen, Customer Marketing Manager
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 10 000+ Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Great product for the price
Bewertet am 3.9.2020
Overall, it performs just as well as other software out there with a Canadian server.
The price is...
Overall, it performs just as well as other software out there with a Canadian server.
The price is very good.
Vorteile
-Easy to use
-Intuitive
-Reports are comprehensive
-Contacts are easy to manage
-Lists (groups) are easy to manage
-Canadian user that needs data to be kept on a Canadian server and campaigner meets that need.
Nachteile
Sometimes, what you design in drag-drop editor isn't what gets sent out.
Antwort von Ziff Davis
Hi Anita,
Thank you very much for your valuable feedback and it is great to know that you are getting great use of our product.
I would like to look further into the item you raised about the Drag and Drop editor, please follow up with me at your earliest convenience.
Best,
Carlos, Customer Marketing Manager
- Branche: Zeitung
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
Easy to use but unreliable results
Bewertet am 17.9.2020
Vorteile
I like that was easy to use, in the sense that was intuitive. Setting emails and workflows was not difficult.
Nachteile
When getting results or reports the numbers were no reliable. I had the feeling that I couldn't trust the numbers. Also there were problems with email duplications that they couldn't solve.
Antwort von Ziff Davis
Hello Jhoana,
Thank you for your review as your feedback is important to us. I am going to ensure that your information regarding our reporting features is sent to our product/operations team.
Best regards,
Carlos, Customer Marketing Manager
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Campaigner Vs Stream Send
Bewertet am 20.8.2019
It is a bit difficult for me to do forward for an old e-mail. I had to copy the e-mail and do a lot...
It is a bit difficult for me to do forward for an old e-mail. I had to copy the e-mail and do a lot of steps which was not the case before when I was using Stream Send
Vorteile
The interface looks more attractive than Stream Send one
Nachteile
E-mail forward not an easy process comparing with Stream Send
Antwort von Ziff Davis
Hello Nabeel,
Thank you for this feedback, it allows us to hear directly from our customer base which is always very important for us.
Happy to hear that you like our user interface! We do have a very simple way of forwarding emails to other destinations and can show you anytime, please send us a message about it at your leisure.
All the best,
Carlos
- Branche: Verlagswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 6.0 /10
I like the idea of this, but not easy to use
Bewertet am 29.7.2019
It's been neutral. We were a Streamsend customer before they were bought out. I like the price but...
It's been neutral. We were a Streamsend customer before they were bought out. I like the price but everything else is really not intuitive.
Vorteile
Cost is the biggest pro for this software. It's much cheaper than their competitors and I like that you don't have to pay per contact.
Nachteile
I have a really hard time getting emails to appear properly as coded. The campaigner system seems to manipulate or change things that shouldn't be changed. It also seems to have a good bit of bugs in it.
Antwort von Ziff Davis
Hi Kathryn,
Thanks for your honest review of Campaigner, this kind of feedback is extremely valuable to us.
We have since made major improvements to our email editor, and have made the addition of our new Drag and Drop editor which enables all users to create beautiful and mobile responsive email designs in minutes.
We would love the opportunity to show you the changes and improvements we have made, please reach out to us anytime.
All the best,
Carlos
- Branche: Medizinische Geräte
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
horrible experience
Bewertet am 22.9.2020
Vorteile
easy to create an account. customer service was very helpful during free trial...
Nachteile
everything. hard to import contacts and when i spoke to customer service they said i should skip the free trial and pay for the service because the free trial wouldn't let me import as many contacts as i had. once i paid i could not reach customer service and all the friendly customer service calls they used to make to me that i found so accommodating stopped all of sudden. i want to cancel as i already switched BACK to vertical response but i am unable to reach anyone or cancel on my own.
Antwort von Ziff Davis
Hello Alexis,
I sincerely appreciate that you took the time to leave this feedback for us as it is always very important for us to know about the experiences of our valued customers.
Please note, I will most definitely be looking into this on your behalf as we always want to ensure that all of our customers are having the best experience possible.
Wishing you all the best,
Carlos, Customer Marketing Manager
- Branche: Medizinische Praxis
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Awful for designing emails
Bewertet am 3.2.2020
We use Campaigner to send reminders, newsletters, and promotions. We have three staff members that...
We use Campaigner to send reminders, newsletters, and promotions. We have three staff members that use Campaigner and we use it on a daily basis.
The benefit of Campaigner (for my company) is that it allowed us to create a plan that suited our needs, for a far more affordable price than the competitors.
I quickly learned to use Campaigner's email builder as infrequently as possible. If you're considering Campaigner, make sure that you have a lot of patience.
Vorteile
Affordability - the main reason I continue to use Campaigner is that it is BY FAR the most affordable option for my company's needs.
Customizable plans - With Campaigner we were able to set up a plan based on monthly emails, and not contacts (as is the case with most email marketing platforms) which allows us to send infrequent emails to our large customer base.
Nachteile
Frustrating to build emails - "Glitchy" doesn't even begin to describe the absolutely nonsensical malfunctions that occur while designing an email in the campaign builder. Random spacing, broken links, and font reassignment are just a few of the issues I have come across using the Campaigner provided tools. Not once, but TWICE, has the program completely erased parts of my email template after HOURS of work. Total waste of time. The email builder is THE LEAST user-friendly software I have ever worked with.
Questionable customer service - I called customer service to make a short-term increase to my email limit (it was supposed to be ONE MONTH) and I had to call multiple times over the course of THREE MONTHS before our account was set back to normal. I'm still not sure if the rep flat out lied to me, or if he just managed to forget to do something multiple times. My associates have also had run-ins with Campaigner support being rude and condescending when calling for assistance. If you're going to run a platform that doesn't work half of the time, maybe work on having better customer support...
Antwort von Ziff Davis
Hello Alex, thank you very much for taking the time to submit this detailed feedback. Information like this is extremely valuable to us as it allows us to have a deeper understanding as to what is working well for you, and what may need some attention. I am happy to let you know about our new Drag and Drop editor, which should greatly help you with the creation of great-looking, responsive email designs. When you go to create your next email campaign, you will see the option for the Drag and Drop available there. I hope this helps!
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Great if you are sending to unverified lists, but not a great inboxing rate
Bewertet am 11.11.2020
Overall, we use Campaigner as a "backup" email platform (Hubspot is our primary).
Hubspot doesn't...
Overall, we use Campaigner as a "backup" email platform (Hubspot is our primary).
Hubspot doesn't allow you to send to emails that haven't opted in to receive communications, so when we have a new list, we use Campaigner. They don't seem to be too concerned about higher bounce or opt-out rates, and won't freeze your account like Hubspot sometimes does.
Vorteile
Campaigner is easy to use, and allows for storage of a lot of contacts (unlike some other platforms that charge you based on number of contacts, whether you are emailing them or not.
They make it easy to segment, design and schedule emails.
They also have a great agency feature and let you setup and manage sub-accounts.
Nachteile
Delivery rate shows as high, but when compared to other platforms we use, open rates are low. This leads me to believe that a lot of emails sent through Campaigner are often delivered to SPAM folders rather than inboxes.
Also, they frequently charge us for higher tier packages than we are signed up for, and it takes multiple calls and emails to get it straightened out.
Antwort von Ziff Davis
Hi Lisa,
Thanks for your feedback, we appreciate that you took the time. We will definitely review the items you have raised here.
All the best,
Allison, Content Marketing Manager
- Branche: Bildungsmanagement
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
Good product that has its frustrations
Bewertet am 30.8.2020
Overall this software does the job, but the general feeling on our team is that it isn't that easy...
Overall this software does the job, but the general feeling on our team is that it isn't that easy to use and has frustrating quirks that hinder our ability to work quickly and efficiently.
Vorteile
I like the ability to have templates that can be shared across our organization. The new drag and drop editor is also very helpful to create templates and edit emails more quickly and easily - especially for staff who aren't as skilled at html etc. I think it also does a good job of list management and segmentation.
Nachteile
When editing an email, the software doesn't register you as being "active" unless you click next or save, so it tends to log you out while you're in the middle of editing. Sometimes there are also strange formatting things that happen to emails that take a long time to solve. I have also had experiences where the email wouldn't send because of a bad script or link to a dropbox that it flagged as spam. Solving that problem was extremely frustrating.
Antwort von Ziff Davis
Hello Tessa,
Thank you very much for taking the time to leave this feedback, it greatly helps us to make consistent improvements to our product to ensure you are having the best experience possible.
If you need anything, please reach out anytime.
All the best,
Carlos, Customer Marketing Manager
- Branche: Rundfunkmedien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Using campaigner to support our ISP business and more
Bewertet am 17.8.2020
Using email for marketing and customer support is here to stay. Campaigner makes it easy.
Using email for marketing and customer support is here to stay. Campaigner makes it easy.
Vorteile
We use Campaigner exclusively for all support communications with about 300 subscribers to our Internet service at a large marina. We also use it for small business customers that we support with marketing and social media services. Easy to use and we have never had a complete failure.
Nachteile
The system has all of the features that we need, but the only (minor) issue is occasional "lagging" of website response and occasional apparently incomplete copying of an email campaign - we copy a lot for the purpose of sending the same email to new subscribers as they sign up to our Internet service. Sometimes the "subject line" of an email doesn't want to copy and be recognized as present in the copy.
Antwort von Ziff Davis
Hi Ronald,
Thank you for this amazing review! Happy to hear that you are having a great overall experience with Campaigner. If you ever want to tell me more about your experience, please feel free to follow up with me.
Thanks,
Carlos
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Campaigner a simple way to reach our members
Bewertet am 8.10.2021
Our overall experience has been positive. We are able to deploy a campaign very quickly versus our...
Our overall experience has been positive. We are able to deploy a campaign very quickly versus our previous method that took days. Our messaging and contact list has increased as we move to an increased electronic method of communicating with our members.
Vorteile
Our members are retired seniors and are very conscious of their privacy. We wanted software that was based in Canada or at least North America. Software that was inexpensive as we do not send a large volume of messaging. Software and company that can be forgiving with hard bounces.
Easy to import and maintain a contact list. Member driven, the member manages their own contact information and mailing lists.
Nachteile
Shortly after purchasing this product a redesign to a responsive design was implemented. This product is not responsive for smaller screens such as laptops. I exclusively use a 14 or 15 inch laptop. Very irritating.
- Branche: Marktforschung
- Unternehmensgröße: 51–200 Mitarbeiter
- Weitere für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Easy to use!
Bewertet am 29.7.2019
Any time I've had questions or issues with Campaigner, Customer Support has been able to help....
Any time I've had questions or issues with Campaigner, Customer Support has been able to help. Whether it was a temporary power outage that prevented invites from being delivered to providing the domain/ip to prevent invites from being sent to junk mail. Campaigner makes good to deliver on their promises. I don't dread having to reach out to Customer Support because I know Campaigner will help me every time.
Vorteile
Being able to pull up old invites and using them as a foundation for new projects makes working on Campaigner very easy. The customization options are not limited and allow me to create unique invites and format them based on project specific needs. The reporting tool is extremely helpful and creating internal reports has never been easier with the stats breakdown (i.e. clicked, opened, delivered, etc.). Overall, a great product and much easier to use than other similar platforms.
Nachteile
I don't always receive test invites. I might get it once in a while but end up always having to send out an actual invite to myself or team member so that I can view what my recipients will see.
Antwort von Ziff Davis
Hey Gurpreet,
Thanks for this amazing review of Campaigner! Your feedback is extremely valuable to us and helps us to become better.
Happy to hear that you like the ease of use and our reporting capabilities. In regards to any delivery concerns, we can definitely address this anytime with our dedicated Postmaster team.
Please reach out to us anytime.
Best,
Carlos
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Intuitive and easy to use!
Bewertet am 28.9.2021
Vorteile
The interface is intuitive and easy to use, unlike others that I've tried. It has the right features for building campaigns and automation without being an overkill. The reporting is also comprehensive and straightforward.
Nachteile
I had some trouble with the deliverability of my emails when I started. I contacted support and it seemed to help improve our open and click rates.
In Betracht gezogene Alternativen
KlaviyoGründe für den Wechsel zu Campaigner
Price and ease of use.Antwort von Ziff Davis
Hello Catherine,
Thank you for taking the time to leave this fantastic feedback for us. It's great to hear that we are easy to use compared to others you have tried and that you are enjoying our automation and reporting features.
All the best,
Carlos P, Community Manager
- Branche: Architektur & Planung
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Use What You Know
Bewertet am 18.9.2018
We send a weekly email to 40k users and this program has worked for us for the last 8 years.
We send a weekly email to 40k users and this program has worked for us for the last 8 years.
Vorteile
This program was already in use when I joined the company and the learning curve was minimal. It has all the standard templates, contacts, and reports that you would need. Every time I have called customer service, they have been helpful.
Nachteile
Working with the templates can be really finicky. It can be difficult to get it to do what you want at times. It is also not as user friendly as MailChimp, for instance. Their reporting is there but you have to do click more time to get to it and comparing email sends can be annoying the way it's laid out.
Antwort von Ziff Davis
Hi Kristi,
Thank you for leaving a review of Campaigner.
We are happy to hear that the platform works well for you and your team. We also appreciate th feedback you provided and have passed it along to our product team.
If you have any additional questions please do not hesitate to contact us.
-The Campaigner Team
- Branche: Verlagswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Worst ESP Experience EVER - Verging On Scam Organisation
Bewertet am 20.5.2022
Campaigner is the worst ESP experience I've ever had. As a high-volume newsletter publisher, we...
Campaigner is the worst ESP experience I've ever had. As a high-volume newsletter publisher, we send approx 500MM emails per year across multiple ESPs. We were persuaded by Campaigner to move away from our existing ESP as they would help improve deliverability, lower costs and support our transition. What a complete pack of lies! After signing a 6-month contract, they instantly locked our account or 48 hours after we imported our contacts with zero notice or explanation - just that their postmaster had some issues. After finally getting the account unlocked, we then started emailing our 'super users' from our previous ESP (i.e. those who had opened multiple emails recently)... Campaigner couldn't even match the open rates on that segment that our previous ESP could achieve on our entire list (including inactive). When I raised this I had to wait 2 days for a basic response. I'm now trying to cancel our account but of course, Campaigner got what they wanted - a 6-month agreement and now don't care about providing a decent service. It's now descended into finance and legal getting involved. This is a classic case of bait-and-switch. All I can say is STAY AWAY.
Vorteile
The only redeeming feature of Campaigner is their sales team who are great at selling you a dream: deliverability experts, a dedicated account manager, a superior platform and deliverability. It's all promises up-front.
Nachteile
All of the features they promised: support, deliverability, platform
- Branche: Bildungsmanagement
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Long-time user review
Bewertet am 11.11.2020
Vorteile
Plenty of features such as segmentation, list management, sign up forms, good reporting. Ability to use Campaigner because of Canadian servers complying with privacy legislation in British Columbia
Nachteile
API integration needs improvement, account management (related to billing) requires even more improvement with prompt attention to inquiries and resolution of issues. Customer service could be more timely and provide better issue resolution experience.
Antwort von Ziff Davis
Hi Levent,
Thanks for taking the time to send us feedback, we really appreciate it. We're glad that your experience with us has been good and that our features have suited your needs.
All the best,
Allison, Content Marketing Manager
- Branche: Rundfunkmedien
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
Campaigner can work but there is a lot of road blocks before you get a functioning email.
Bewertet am 18.9.2017
Good for big mailing lists a various segments.
Good for big mailing lists a various segments.
Vorteile
Segmenting is easy. CASL Compliant. Very interesting webinar sessions are often offered. Adding Google Analytics tracking is built-in.
Nachteile
The system is often very slow. The interface is not friendly. (compare to other engine that are using drag and drop and multiple layouts) The emails are not responsive. Even when we contact the company for a built ''on-measure'' template, the template is hard to use and not responsive.
The A/B testing often make the campaigns crash. This lead to campaigns that weren't sent properly and almost no response with the customer service on the week-ends (even on week days to be honest). Reports could be easier to consult and more detailed too.
Antwort von Ziff Davis
Hi Justine,
Thank you for taking the time to review our platform and for bringing these issue to our attention. We read with much concern about the unpleasant experience you encountered and have sent off the feedback you have provided to our product team. We hope to rectify these issues you mentioned as soon as possible.
We sincerely apologize for the inconvenience this may have caused you. We are happy to hear that you do enjoy using some of our features.
Please do let us know if you have any questions or comments in the future, we will be more than happy to help in any way we can.
-The Campaigner Team
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
I seem to find the bugs
Bewertet am 4.12.2020
It’s an affordable product compared to other products where you are charged by your contact list...
It’s an affordable product compared to other products where you are charged by your contact list however I was constantly dealing with issues. It was set up poorly when It was originally set up and then never got corrected. If we would have started fresh it might have been better but they’re not hipaa compliant and won’t sign a baa.
Vorteile
Things are pretty intuitive. It’s easy to find what you’re looking for.
Nachteile
It’s super buggy. There are always things going wrong with it. Hope that you don’t get an escalation because your issue will go into a black hole.
Antwort von Ziff Davis
Hi Mark,
Thanks for taking the time to leave us a review. We really appreciate the feedback. We will review the information here with our support team.
All the best,
Allison, Content Marketing Manager
- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Not easy to use; not a full blown CRM, no SMS ability
Bewertet am 12.4.2022
It's a very basic Email campaign software.
It's a very basic Email campaign software.
Vorteile
Contact lists are logical. Easy to manage, somewhat.
Nachteile
Lack of ability (back end API) to connect to our desktop CRM, no SMS ability, ability to send single emails to certain clients not there. A lot of our emails go to customers/clients' Spam/junk email folders. The full email campaign editor does not function like Microsoft word. When you hit <<ENTER>> it gives too many spaces or line breaks. It's not easy to manipulate a full blown email.
- Branche: Bildungsmanagement
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
Pro and Cons of Campaigner
Bewertet am 28.8.2020
Vorteile
It's easy to send newsletter to many lists of people and see how many people opened your newsletter.
Nachteile
In the past, I had lots of issues importing list of contacts into Campaigner. I had to split a list into multiple segments to make it work and ran into lots or errors.
This was really a turn down using Campaigner.
Working with pre-existing templates was also a problem. We had some newsletter created that we couldn't change when there was an update to the program.
To create a new template or newsletter is not very user friendly.
Antwort von Ziff Davis
Hello Julie,
Thank you for taking the time to leave this review. We would like to look further into the items that you have raised here to ensure you are having the best experience possible.
Please reach out to us anytime.
Best regards,
Carlos, Customer Marketing Manager
- Branche: Öl & Energie
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Long time user
Bewertet am 3.5.2019
Campaigner is a reliable and flexible software that has allowed us to grow our e-marketing...
Campaigner is a reliable and flexible software that has allowed us to grow our e-marketing campaigns.
Vorteile
We have been using Campaigner for about a decade and it has been a reliable and user-friendly software. They have worked to keep the upgrading the functionality over the years.
Nachteile
The reporting on clicks is very painful and manual. I'd really like to the ability to download a report that shows me who clicked on the campaign and the name of the link they clicked on with all the contact details. At the moment, we spend hours manually doing this.
Antwort von Ziff Davis
Hi Andrew,
Thanks so much for the review and thank you for being a loyal customer.
Your feedback on reporting has been reported to our product team.
If you have any additional questions or comments you would like to share please do let us know.
Thanks so much
The Campaigner Team