Kickserv

4,4 (389)
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Eine führende nutzerfreundliche Software für die Ausführung eines Service-Unternehmens.

Gesamtbewertung

4,4 /5
(389)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,2/5
Bedienkomfort
4,4/5
Kundenbetreuung
4,4/5

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389 Bewertungen

Samuel S
Samuel S
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Kickserv has transformra

Bewertet am 24.11.2021

Awesome

Awesome

Vorteile

This product was very Convenient...thank you [SENSITIVE CONTENT]

Nachteile

Stipe fee are too much ....other than the I love it

Antwort von KickServ

Thank you for the feedback and continued support, Samuel. 5 stars is what we strive for. Thank you again.

Katielynn
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best Value for Scheduling/invoicing software

Bewertet am 23.11.2021

Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty...

Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty easily, along with ample help from the support team. Whenever I experience a problem, I receive help via the chat function from the same customer support members who are quick to provide solutions.

Vorteile

This product makes it easy to store a lot of data for our business including customers, project history, photos of job sites, notes for customers, dispatching crews to jobs, invoicing customers.

Nachteile

We experience some software bugs throughout use, which are often resolved with time. If I delete something on accident, there is not an undo button. If we change an estimate for a customer, there is no easy access to old records of past versions of the estimate unless we duplicate them every time we make a change. This can put us in a situation sometimes we are trying to substantiate claims to contractors about original estimates and the changes we made. Sometimes Kickserv will not work at all for a short period of time while our crews are on jobsites trying to upload photos/information or find their next jobsite, though this fairly rare. I wish there was an option to not allow credit card payments for certain invoices such as our contractors who are much larger jobs. Though, we have worked around this with different options such as sending a PDF instead.

In Betracht gezogene Alternativen

ServiceTitan

Gründe für den Wechsel zu Kickserv

I did a one hour conference call with the ServiceTitan team and the platform seemed like it would be difficult to learn and was extremely expensive. They promised we would save money with the efficiencies the program would provide, but I just did not see it. Many of the functions they provided were completely unnecessary for our business when considering the cost of their service.

Antwort von KickServ

Thank you for taking the time to leave us a review, as well as continuing to support us, Katielynn. If you encounter anymore issues, please don't hesitate to reach out. We will be happy to assist you with resolving any issues.

Josh
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 1.0 /10

Lack of response to concerns. Converted us to new platform a day early while open.

Bewertet am 16.2.2017

Our experience with this software was average until the migration from SSK to Kickserv.

1) Our...

Our experience with this software was average until the migration from SSK to Kickserv.

1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning.
2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result.
3) The only response we have gotten from Kickserv is "Sorry about the confusion".
4) Responses to issues about the new platform are not helpful and delayed.
5) Cannot upload certain file-types as attachments (Old SSK allowed anything)
6) Editing estimates does not work correctly
7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items.
8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one".
9) None of our questions or issues have been resolved.

Vorteile

drag and drop capabilities

Nachteile

Since switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful

Antwort von KickServ

The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file types. I have requested for your company to send us any file types that seem to not upload. Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time. We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs.
We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward.

Beatriz
Gesamtbewertung
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

KickServ Thumbs Up

Bewertet am 22.11.2024

It has been great; KS doesn't let you proceed when adding customers in if something important is...

It has been great; KS doesn't let you proceed when adding customers in if something important is missing, which is excellent.

Vorteile

How easily you can look up your customer, whether by account number, last name, address. You cant go wrong.

Nachteile

At this point I have not come across any snags, and when I do I use the HELP button which is great.

Antwort von KickServ

Hello Beatriz, thank you for leaving us a review. We're so happy that Kickserv has been so easy to use and that the HELP feature has been a good resource. Thank you for choosing Kickserv!

James
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Very easy to use and many functions

Bewertet am 14.12.2022

Vorteile

The ease of use to quote, schedule, close and invoice jobs is seamless and very easy to learn and teach to our 17 field techs.

Nachteile

We are getting into 200 - 2MM size construction jobs and we find the progress billing feature is not yet available

Paul
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Entry level service management software that works well.

Bewertet am 23.11.2021

It is a solid choice for the price. It makes keeping track of all our jobs possible and is a great...

It is a solid choice for the price. It makes keeping track of all our jobs possible and is a great step up from paper or spreadsheets. I feel it is priced fairly.

Vorteile

Capturing all the jobs we have on the go, being able to catergorize them by type, and by status (unscheduled, scheduled, in progress, on hold, completed) really helps on the backend to keep invoices moving out.

Nachteile

Individual asset/equipment history would definitely be useful.

In Betracht gezogene Alternativen

Housecall Pro, QuickBooks Time und Jobber

Gründe für den Wechsel zu Kickserv

Simplicity of use, feature-rich, reasonably priced.

Antwort von KickServ

Thank you Paul for taking time out of your busy day to leave the positive review. While we do not have inventory management yet, perhaps it's something we will consider In the future. Thank you for your continued support.

Richard
Gesamtbewertung
  • Branche: Umweltdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

#1 in Customer Relationship Management & Dispatching software

Bewertet am 12.5.2021

Kickserv has streamlined my service-based business. It's easy to use for dispatching and task...

Kickserv has streamlined my service-based business. It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.

Vorteile

It is easy to start using the kickserv system, especially since they have such a phenomenal support staff

Nachteile

I have used this software for over 8 years and the ONLY thing I still would like to see is a more robust search ability. For example, if I were to look for every job that I did "carpet cleaning," I would get a list (instead of having to pull a report).

In Betracht gezogene Alternativen

Salesforce Field Service und Highrise

Gründe für den Wechsel zu Kickserv

Easy of use with all of the integrations I need to grow my business.

Antwort von KickServ

Hello Richard - You have been a fabulous advocate of Kickserv over the years. I'm glade we are helping your business.

Amir
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best CRM Platform!!

Bewertet am 24.6.2019

-Easy way to download and calculate jobs for accounting.
-Great way to have clear access for...

-Easy way to download and calculate jobs for accounting.
-Great way to have clear access for everyone in the company to the CRM via the app. The detailed and yet simple organizational process with Kickserv has added tremendous value to us.

Vorteile

-Organization of data and customer list
-Convenient way to calculate weekly, monthly jobs sold.
-

Nachteile

-Sometimes it does not load properly
-Would be great what time notes are added to NOTES section for each tab

Antwort von KickServ

Hello Amir,
Thank you for your feedback and EXCELLENT scoring. We have been doing field service work for well over 30 years now. Plus, thank you for your feature request since I was able to submit it within our Product Board.

Scott
Gesamtbewertung
  • Branche: Industrieautomation
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Kickserv Review

Bewertet am 12.7.2019

Kickserv allows us to go semi paperless and cuts out time from dispatch to accounting.

Kickserv allows us to go semi paperless and cuts out time from dispatch to accounting.

Vorteile

The ability to store everything together.

Nachteile

It did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers.

Matt
Gesamtbewertung
  • Branche: Kunst & Handwerk
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

More contacts, more management!

Bewertet am 28.3.2024

Vorteile

Efficient with contact info and large database.

Nachteile

A lot to figure out, with so many tools really got lost in the software.

Antwort von KickServ

Hi Matt, thank you so much for taking the time to leave us a review. Apologies for not responding sooner. We didn't have the notifications turned on and missed this one. Please let us know if we can assist you in navigating Kickserv so that you're not lost or overwhelmed. We are here to help!

Ron
Gesamtbewertung
  • Branche: Öl & Energie
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Kickserv

Bewertet am 20.11.2023

Vorteile

I like the ease and convenience of the software. It is very user friendly.

Nachteile

No complaints. We have used the company now 6 years.

Antwort von KickServ

Hello Ron,

Thank you so much for taking the time to leave us a review. We know that our users have a lot on their plates and it takes time to write a review. We really appreciate it! Please let us know if you need anything. Our Customer Success Team is always on standby to answer any questions that might come up.

Heath
Gesamtbewertung
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great Product for us starting out the service division of our company

Bewertet am 16.10.2023

We've enjoyed it, & it's made us more profitable

We've enjoyed it, & it's made us more profitable

Vorteile

I really enjoy being able to review our customer base, & the ease of billing/payment before we leave.

Nachteile

The reports could be more user friendly. It's not always the easiest to decifer how I can get just a P/L number for the jobs entered.

Antwort von KickServ

Hello Heath, thank you so much for your feedback. We're glad you've found our product to be user friendly and easy to use. I have passed along your feedback regarding reports to our Product Team. They take all customer feedback into consideration when planning product updates, so it's extremely valuable to us!

Jeff
Gesamtbewertung
  • Branche: Versorgungsunternehmen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 5.0 /10

Easy to use

Bewertet am 10.10.2023

Have had a positive experience overall with kickserv. Wish it was more customizable but still able...

Have had a positive experience overall with kickserv. Wish it was more customizable but still able to accomplish without

Vorteile

It's very easy to use. The pricing was is great for a company just starting up.

Nachteile

There are some features specific I wish were available.

Antwort von KickServ

Hello Jeff, thank you for choosing Kickserv and taking the time to leave us a review. We do have several customization options on the higher plans, so when you're ready to upgrade, you'll see some additional features. As far as the specific features you wish we offered, we'd love to hear your thoughts! Feedback really helps our product team when prioritizing future updates to the product. Send us a message at [email protected] anytime.

Lou
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

All Fixed Appliance Repair review

Bewertet am 30.11.2021

Overall, the experience has been very positive. We're happy that we decided on this one.

Overall, the experience has been very positive. We're happy that we decided on this one.

Vorteile

Real time scheduling, mobile use, files attachments, work order creation

Nachteile

Customer portal to request service is cumbersome, bug reporting has become more difficult with the new chat robot. I usually video the issues to better explain the bug. I can't do that any more.

In Betracht gezogene Alternativen

FieldEdge

Gründe für den Wechsel zu Kickserv

Cost and features

Antwort von KickServ

Howdy Lou. Thank you for taking the time out of your busy schedule to leave us a review. We greatly appreciate it. The new support system is fairly new and we will continue to work on making it easier to to reach us, as well as report bugs. Thank you again for the feedback.

Tiffany
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great for starters and small businesses!

Bewertet am 14.12.2022

Overall, for the price, I am happy. I recommend Kickserv to anyone getting started with their...

Overall, for the price, I am happy. I recommend Kickserv to anyone getting started with their business. Small businesses, especially! I will continue to use Kickserv- they are constantly doing updates to fix little bugs here and there.

Vorteile

This software is user-friendly for the most part. It provides all the basic features you need to schedule, create a work order and assign to employees, invoice customers, and sync to your accounting system.

Nachteile

I mostly suggest the technician app be updated. I have found that 100% of my technicians are great at labor work, but not so great at navigating apps and using phones. Maybe even just offering more education/user guides for techs would help. Also, wish there was more of a way to have intercommunication between departments; assign tasks to office team, to do lists, etc

Beverly
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great product and service

Bewertet am 24.11.2021

The biggest benefit is time saved. We run a small, family locksmith business. My husband and son...

The biggest benefit is time saved. We run a small, family locksmith business. My husband and son are out on the road and I'm in the office. We've expanded into a home watch business as well. Kickserv is very efficient and cut my labor time by at least a third. Plus, the techs out on the road can pull it up on their phones and don't have to call in to ask questions about jobs.

Vorteile

Ease of use. We looked at several options and Kickserv has the best quality for the price. We use the product differently than intended. The color coding intended for services we use for our technicians. I look at the calendar and I can see where each one is by the color. We do use some colors for services such as active jobs or jobs on hold. Kickserv integrates smoothly with QuickBooks online which saves a lot of time and work. We do our invoicing in Kickserv and it syncs with QB immediately.

Nachteile

I can't think of anything right now that I'd change.

Antwort von KickServ

Thank you Beverly, for taking the time to leave us the SUPER review!

Pierrette
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Exceptional

Bewertet am 14.12.2022

Vorteile

I like the calendar, the scheduling and invoicing. I also like the fact that you can recall your customers yearly maintenance appointment by the month. The most important for me is that the technicians when are on call, if the office is closed they have access to Kickserv to check a clients history.

Nachteile

That we had to pay extra for the clients recall. They have since changed that to a lesser monthly fee.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Umweltdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Love this program!

Bewertet am 17.3.2022

I absolutely love this program and highly recommend it. The best CRM I have ever used, I have over...

I absolutely love this program and highly recommend it. The best CRM I have ever used, I have over 20 years plus experience with CRM programs so that says a lot.

Vorteile

This program talks with Everything! Your QB software, and has an app for out in the field. I can do everything start to finish in this program.

Nachteile

I would love the ability to color-code technicians out in the field on the calendar.

Antwort von KickServ

Hello, 10/10 is awesome!

We are glad to hear that you love Kickserv and that we are meeting your needs and expectations!

I would love to have the opportunity to speak to you about our color-coding options in Kickserv. You can reach me directly at [email protected]

Thank you for taking the time to leave us a review and for being a part of the Kickserv family!

Jake
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Good product for price.

Bewertet am 14.12.2022

Vorteile

The ability to keep up a time entries for the team on per job basis

Nachteile

Scheduling viewing time entries from the mobile app on a per day basis would be nice instead of having to go to the web browser and pull a report to see

In Betracht gezogene Alternativen

Housecall Pro und FieldEdge

Gründe für den Wechsel zu Kickserv

Just for the fact of the value
Randy
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Kickserv for the WIN

Bewertet am 14.12.2022

I wake up and sign in. Check yesterdays jobs and make sure our techs added time and notes. I use...

I wake up and sign in. Check yesterdays jobs and make sure our techs added time and notes. I use Kickserv all day most days.

Vorteile

I like the app the most. Our techs can see the work order notes and attachments all on their phones.

Nachteile

I wish i could search for a PO #. I add expenses in each work order and I wish i could use the PO # in the search bar.

Sandy
Gesamtbewertung
  • Branche: Öffentliche Sicherheit
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Superior Elevator Inspections - We Love Kickserv!

Bewertet am 24.6.2019

We have many customers that have many conveyances that we have to inspect per State requirements....

We have many customers that have many conveyances that we have to inspect per State requirements. Each has a different State Identification Number to record and track which we use in scheduling. We have to do much coordination between elevator contractors (Otis, Schindler, Kone, etc.), our customer building owners, and our inspectors. It's not always easy but Kickserv makes things much more manageable. Prior to Kickserv, spreadsheets, Word calendars and white boards were used...it was like the Dark Ages. :)

Vorteile

It's so easy to use and functions well for most of our needs. I LOVE the Special Instructions section and the clarity it provides in the Overview tab. Tags are also very helpful for our needs. The Resource calendar is fantastic too. Sometimes updates made in QB don't seem to come over to Kickserv in a timely manner but I think they usually do eventually. Overall, Kickserv has been a game-changer for us and I'm grateful every day for it's availability.

Nachteile

On my wish list is a feature that will allow me to duplicate contact information of one customer and paste it into that of another. We deal with many management companies who manage several of our customers and I have to re-type their contact info into each shared customer that we have. Reports are a little cumbersome to create but I did work in Salesforce.com many years ago and found that to be the case with them too.

Antwort von KickServ

Hi Sandy,

SUPER review! You have been a very loyal customer for over 3 years! Thank you. We do thrive on feedback from our customers like you. Your viewpoints were insightful, and I believe they will help others.

Tomasz
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The best software for new or mid size businesses

Bewertet am 14.12.2022

I love it. I would recommend to everyone! Very good software.

I love it. I would recommend to everyone! Very good software.

Vorteile

Customer service is the best whenever you need help they are here for you. Easy to manage and very helpful everywhere (office, on a field)

Nachteile

Some features they are on PC but not on mobile.

In Betracht gezogene Alternativen

FieldEdge Flat Rate Mobile

Antwort von KickServ

Hey Tomasz,

Thank you for taking the time to provide us with a wonderful review along with the feedback regarding the mobile app. We are always looking for ways to improve our mobile app experience. If you have a feature in mind that you'd like on the mobile app that's not currently available, definitely reach out to our support team at [email protected] and they can assist you with your feature request.

Thank you again for your review and continued support. :)

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Maschinenbau oder Wirtschaftsingenieurwesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Decent Software; Great Support

Bewertet am 24.6.2019

We use KickServ to schedule field engineers for analysis and to generate our invoices and estimates....

We use KickServ to schedule field engineers for analysis and to generate our invoices and estimates. It works well for our current needs, though there are some small functionalities I wish would change. On the bright side, it's always improving - please keep the updates rolling out!

Vorteile

The customer service is excellent. Whenever I have a question, someone gets ahold of me within in an hour (or usually less), and they'll follow up within a day or two to make sure you're doing well. The software is also constantly improving with new upgrades.

Nachteile

When using the program with QuickBooks, it doesn't always sync the way I'd like it to. Once a contact is in, I can't edit the contact information, which is a pain when we have multiple customers from the same overall client company. There's always a little tweak here or there that I wish would change. However, the support team usually will assist with any problems.

Antwort von KickServ

Thank you for taking your time to give us a review. We do thrive on feedback from our customers like you. Your viewpoints were insightful. Plus, we are happy to hear of how pleased you are with our Support Team. Keep reaching out to us anytime with our in-app chat because we are here to help.

Corey
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Overall better than others

Bewertet am 14.12.2022

I personally have not had any issues in my department for billing and invoices or scheduling...

I personally have not had any issues in my department for billing and invoices or scheduling appointments.

Vorteile

Ease of use with scheduling, appointments, billing, back logs, etc.

Nachteile

I truly cannot think of a any cons at this time.

Rosa
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great for the service field

Bewertet am 14.12.2022

Vorteile

I like mostly the mobile aspect of this system. It is great that the field reps can see everything on their mobile devices.

Nachteile

The reports are too complicated to get simple reports.

Antwort von KickServ

Hello Rosa. We appreciate your feedback and continued support. Feel free to ping a member of our Client Success team by emailing [email protected] if you have any questions regarding the reports or software. Our team is here to help. :)