--- description: Ausführliche Erfahrungsberichte zu UserVoice mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche UserVoice dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: UserVoice Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/257/knowledge-management/software) > [UserVoice](/software/8292/uservoice-feedback-site) # UserVoice Canonical: https://www.getapp.at/software/8292/uservoice-feedback-site Seite: 1 / 4\ Zurück: [Nächste Seite](https://www.getapp.at/software/8292/uservoice-feedback-site?page=2) > UserVoice ist die führende Produkt-Feedback-Management-Software. Gegründet im Jahr 2006, ermöglicht UserVoice den Unternehmen, datengesteuerte Produktentscheidungen zu treffen und Feature-Requests zu priorisieren, indem sie Kunden-Feedback sinnvoller gestaltet. Heute nutzen mehr als 3.500 Unternehmen UserVoice, um strategische Produktentscheidungen zu treffen und die Nutzerinteraktion und -bindung zu verbessern, während sie effizient mit ihren Entwicklungsressourcen umgehen. > > Bewertung: **4.3/5** von 70 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 70 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: UserVoice - **Region**: San Francisco, USA - **Gegründet**: 2008 ## Gewerblicher Kontext - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch - **Verfügbare Länder**: Australien, China, Deutschland, Indien, Japan, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Aktivitäts-/Newsfeeds - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Anforderungsmanagement - Anpassbare Felder - Befragungs-/Umfragemanagement - CRM-Systeme - Dashboard Software - Daten-Import / -Export - Datenvisualisierung - Discussions/Forums - E-Mail-Management - Engagement-Tracking - Feedback-Management - Gantt-/Zeitstrahlansicht - Ideation - Ideen-Rangliste - Ideenmanagement - Kundensegmentierung ## Integrationen (9 insgesamt) - Fivetran - Jira - Microsoft Visual Studio - Salesforce Sales Cloud - Stitch Labs - SurveyMonkey - Tray.io - Zapier - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank ## Category - [Wissensmanagement Tools](https://www.getapp.at/directory/257/knowledge-management/software) ## Ähnliche Kategorien - [Wissensmanagement Tools](https://www.getapp.at/directory/257/knowledge-management/software) - [Review Management Software](https://www.getapp.at/directory/575/feedback-and-reviews-management/software) - [Kundenengagement Software](https://www.getapp.at/directory/650/customer-engagement/software) - [Kundenzufriedenheit Software](https://www.getapp.at/directory/1029/customer-satisfaction/software) - [PLM-Software](https://www.getapp.at/directory/329/product-lifecycle-management/software) ## Alternativen 1. [Freshdesk](https://www.getapp.at/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [monday.com](https://www.getapp.at/software/91734/monday-com) — 4.6/5 (5726 reviews) 3. [Bitrix24](https://www.getapp.at/software/90602/bitrix24) — 4.2/5 (984 reviews) 4. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [Aha\!](https://www.getapp.at/software/106671/aha) — 4.7/5 (561 reviews) ## Nutzerbewertungen ### "Great way to leave feedback" — 5.0/5 > **Kevin** | *20. Juli 2018* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I've left a lot of feedback on the Microsoft products and it is great to get notifications when they are working on something or have completed it. I like voting on different features. > > **Nachteile**: I haven't used it for a product I'm a part of, I wonder how easy it is to see all the feedback and categorize it. ----- ### "Excels on the customer feedback loop" — 4.0/5 > **Aaron** | *7. März 2019* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I love about this platform is that when customers submit ideas it makes it easy for them to stay in the loop on what happens to their idea. Often times companies that accept Enhancement Requests from their customers, typically go into a "black hole" where the customer never knows what happens. Even if the ER gets delivered and makes its way into the product, the customer isn't told. With UserVoice, it makes it really easy via their email notifications and User Portal for customers submit ideas, make sure the ideas are not duplicated during the submission process, and then they are able to stay current on the discussion that that idea leads to so they know if the idea is something that is declined, something we will hold off on, or something we plan to deliver in on the near term roadmap. I also like the roadmap capabilities that UserVoice is developing, it shows a lot of promise, but isn't currently full featured and is more in the beginning stages of being built out. > > **Nachteile**: Three things: 1) And this is most important, it would be great if Customers who log into the public User Portal could see all of the ideas from their company/account. Today we have to manually generate reports so they can see the status of all ideas originating from their organization, but this should really be a feature of the User Portal that our customers can just do themselves, self-service. 2) The User and Account management in UserVoice leaves a lot to be desired. Today you can't do basic things like change the name or email address of an account. The supported ways of doing this are, A) The customer does it themselves B) The SAML or SSO integration passes updated information to UserVoice during the authentication process C) you make the change via API or a CSV upload file 3) We would like to see more functionality added to the user type called "Contributors" so the PM team can offload, delegate work to other parts of our organization. Currently Contributors are too limited . > > Despite my several gripes, UserVoice is an excellent product that I would recommend to any organization that wants to focus on improved communication and transparency between the Product Management organization and the customers they serve. UserVoice is very responsible and their product has an excellent User Experience team that ensures features are always easy to use. ----- ### "Using Uservoice as our app's main ticketing service since 2011." — 3.5/5 > **Ching-Mei** | *3. Dezember 2015* | Computer-Software | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Canned responses that can easily be turned into public FAQ responses and Instant Answers. > > **Nachteile**: It's a bit slow (loading time) when clicking on links within the dashboard. No mobile app for ticket agents. When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface. Can only upload profile picture through Gravatar :( ----- ### "Drives efficiency" — 4.0/5 > **Kieran** | *17. Dezember 2021* | Bildungsmanagement | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: A simpler platform to other support desks, but allows you to focus on the primary need at hand: solving tickets. Myself and my team have never been more efficient Love the Kudos > > **Nachteile**: Has limitations in dashboards and tracking staff ----- ### "Good but Bloated" — 5.0/5 > **Sam** | *21. Dezember 2023* | Telekommunikation | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The knowledge board and upvoting features are easy to use. It is easy to manage the ideas, respond to users, and send messages. It is easy for others in the company to contribute ideas from users. > > **Nachteile**: There are a lot of features we don't use which sometimes makes the cost a little high for what we are using it for. > > Overall, the experience has been positive, but we do question the value we get out of the idea management board for what we pay. ----- Seite: 1 / 4\ Zurück: [Nächste Seite](https://www.getapp.at/software/8292/uservoice-feedback-site?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/8292/uservoice-feedback-site) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten