
Salesforce Sales Cloud
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17674 Bewertungen
- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
tolle Softwarelösung für den Vertrieb
Bewertet am 22.3.2023
Salesforce Sales Cloud hat mir geholfen, meine Produktivität um 29 % zu steigern und mehr Umsatz zu generieren. Ich bin sehr zufrieden mit diesem Produkt und würde es jedem empfehlen, der seinen Vertrieb effizienter machen möchte.
Vorteile
Ich bin seit mehreren Jahren ein begeisterter Nutzer von Salesforce Sales Cloud. Es ist eine großartige Software für die Vertriebsautomatisierung, die mir hilft, meine Kundenkontakte zu verwalten, meine Verkaufschancen zu verfolgen und meine Umsatzprognosen zu erstellen. Ich möchte Ihnen gerne meine Erfahrungen und Eindrücke mit diesem Produkt teilen.Salesforce Sales Cloud ist eine cloud-basierte CRM-Anwendung, die viele nützliche Funktionen für den Vertrieb bietet1. Ich kann zum Beispiel alle Informationen über meine Kunden und Leads in einer zentralen Datenbank speichern und jederzeit darauf zugreifen. Ich kann auch automatisierte Workflows und Genehmigungsprozesse einrichten, um meine täglichen Routineaufgaben zu vereinfachen. Außerdem kann ich personalisierte Angebote und Aufträge erstellen und nachverfolgen.Eines der besten Features von Salesforce Sales Cloud ist die integrierte KI, die mir wertvolle Einblicke in meinen Vertrieb liefert. Ich kann zum Beispiel sehen, wie sich meine Pipeline entwickelt, welche Deals am wahrscheinlichsten abgeschlossen werden und welche Aktivitäten ich priorisieren sollte. Ich kann auch Echtzeit-Reports und Dashboards nutzen, um meine Performance zu messen und zu verbessern.Salesforce Sales Cloud hat mir geholfen, meine Produktivität um 29 % zu steigern und mehr Umsatz zu generieren. Ich bin sehr zufrieden mit diesem Produkt und würde es jedem empfehlen, der seinen Vertrieb effizienter machen möchte.
Nachteile
Der Preis für diese Software ist recht hoch
- Branche: Computer-Software
- Unternehmensgröße: Selbstständig
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
"ForceBoost: Die ultimative Sales-Plattform für wachsende Unternehmen"
Bewertet am 5.5.2023
Ich finde die Software Salesforce insgesamt sehr beeindruckend und sehr leistungsstark. Salesforce ist ein sehr umfassendes CRM-System mit vielen nützlichen Funktionen und der Möglichkeit, auf individuelle Geschäftsbedürfnisse zugeschnittene Einstellungen zu machen.Besonders positiv fällt auf, dass Salesforce in eine Vielzahl von anderen Systemen und Tools integriert werden kann, was die Arbeit für ein Unternehmen sehr einfach macht. Die Benutzeroberfläche von Salesforce ist sehr ansprechend gestaltet und es gibt viele Tutorials und Schulungen, die bei der Einarbeitung in die Plattform helfen.Ein weiterer großer Vorteil, den ich bei Salesforce sehe, ist die Flexibilität, um verschiedene Geschäftsprozesse zu automatisieren. Dies ist besonders wichtig, um ein Unternehmen effektiver und effizienter zu machen.Insgesamt ist mein Gesamteindruck von Salesforce sehr positiv. Die Software bietet eine umfassende Palette an Funktionen, die es Unternehmen ermöglicht, ihren Vertriebsprozess besser zu managen, Kunden besser zu verstehen und das Geschäft auszubauen.
Vorteile
Salesforce bietet eine effektive Möglichkeit, Vertriebsaktivitäten einfach an einem Ort zu organisieren. Kontakte, Termine, Kundenanfragen und Verkaufsprozesse können leicht verwaltet werden, während das integrierte Reporting-System hilfreiche Berichte erstellt. Mithilfe von Integrationen und Tools kann die Arbeit effizienter gestaltet werden, wobei die mobile App von Salesforce auch unterwegs Zugang zu Kontakten und Vertriebsdaten ermöglicht. Salesforce ist benutzerfreundlich und eine gute Wahl für jeden, der nach einer effektiven Vertriebssoftware sucht.
Nachteile
Ich finde das die Kosten für die Nutzung von Salesforce relativ hoch sind, besonders wenn man viele benutzerdefinierte Einstellungen benötigt. Außerdem gibt es manchmal Probleme mit der Integration von anderen Tools und Softwares, was die Nutzung für manche Kunden erschwert. Auch die Einarbeitung in die Plattform kann für neue Mitarbeiter manchmal aufwendig sein, insbesondere wenn sie bisher keine Erfahrung mit CRM-Systemen haben.
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Salesforce als Marktführer
Bewertet am 6.1.2023
Mit gutem Gewissen weiterzuempfehlen
Vorteile
Salesforce hat im Grunde genommen all das, was man im Sales braucht. Ein sehr wichtiger Punkt sind auch die Integrationen von anderen Produkten, die tadellos funktionieren. Leads und Daten erfassen, durch Reports Berichte erstellen und vieles weiteres ist super durchführbar.
Nachteile
Manchmal ist es etwas langsam. Unterschiedliche Designmöglichkeiten wären interessant
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Sehr flexibles CRM
Bewertet am 14.6.2022
Vorteile
Super für folgende Punkte:
Projektstatus wird angezeit
Auslastung des Vertriebsteam mit einem Klick ersichtbar
Marketingkampagnen können relativ einfach und schnell erstellt werden.
Nachteile
Es ist nicht leicht Salesforce zu implementieren. Hierfür sollte man sich Salesforce Berater ins Haus holen.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Full Fledged CRM for Every Business
Bewertet am 16.5.2022
My overall experience with Salesforce Sales Cloud has been exceptional. It's easy to implement, maintain and teach others to use it. The functions and flows are intuitive and easy to navigate once we get some experience. I highly recommend Salesforce Sales Cloud to every business as it can be used by businesses of any size.
Vorteile
While there is a bit of a learning curve - Salesforce has exceptionally good and intuitive flows we get used to it. Another thing I like very much about Salesforce Sales Cloud is its scalability. Any business size can use it and scale it as the business grows which is rare in other CRMs as most are dedicated to certain business sizes. It is also flexible and customizable. I have set it up for a few clients of mine with little deviation in usage requirements and it worked perfectly with all of them. There is also a lot of automation that we can directly use - also we can take benefits of easy integrations available with other service providers. Also, it generally has more functions than we need so we don't need to worry much if the software is enough for a company. Maintaining it is also easy as every cloud service. Also, as with every cloud service - we can access it from different kinds of devices which is a added bonus.
Nachteile
I don't think there is much to dislike about Salesforce Sales Cloud - I think the pricing for small businesses can be better. Also, there is a bit of a learning curve but that's okay as of all CRM I have used to date - Salesforce was relatively easier to learn.
- Branche: Versorgungsunternehmen
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Great Customer account system
Bewertet am 3.5.2023
Very rarely do i have any issues with this system. It is a efficient system that rarely goes slow for us. It holds all the information in one central location so we can minimise the amount of tabs we have open while supporting our engineers and customers respectively. This improves our efficinecy while taking webchats or phone calls. As mentioned above the phone system sometimes is not the most effective however this is not something we generally use constantly so impact is somewhat mitigated.
Vorteile
Clean interface. Easy to find the information under nice to find tabs. this makes finding solutions for our engineers much more efficient as i can grab the relevant details needed from a customers account quickly.
Nachteile
We use this system to also receive calls. This sometimes does not send calls through to us if we have sent emails to customers previously by working cases. This effects our support options as we could think there is no queue where in fact there is a large queue buidling behind the scences.
- Branche: Versicherung
- Unternehmensgröße: Selbstständig
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Do Not Purchase This!
Bewertet am 4.5.2023
Vorteile
It seemed to have a lot of contacts but you need to be willing to invest a lot of time in this program.
Nachteile
This company has attempted to hold me hostage to purchase another year of their service which I don't want. Apparently, there is a clause in their agreement that you must notify them in writing 90 days before your current expiration date that you do not wish to renew their service. Of course, they don't mention that when you purchase the product. So as I notified them today that I no longer need them they tried to trap me. I don't do business with these types of immoral companies. Their service is not cheap and I willingly bought it for one year. I will not be held hostage by these crooks.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
"Salesforce Sales Cloud: the best sales management tool"
Bewertet am 23.3.2023
Salesforce Sales Cloud has helped us solve several problems in our business. Before using the platform, we had difficulty tracking leads and sales opportunities, as well as identifying growth opportunities in our existing customer base. Salesforce Sales Cloud has helped us solve these problems by providing a comprehensive, integrated sales management solution that allows us to easily track leads, opportunities, and customers.By using Salesforce Sales Cloud, we've also been able to improve our sales process by streamlining administrative tasks and allowing our sales team to focus on the most important tasks, such as prospecting and closing sales We've also seen improved communication and collaboration between different members of our sales team, thanks to the platform's information-sharing capabilities.Ultimately, Salesforce Sales Cloud has helped us improve our efficiency and profitability by optimizing our sales process and helping us identify new growth opportunities within our existing customer base. We've also gained real-time visibility into sales performance, which has allowed us to make informed decisions and adjust our strategy accordingly
Vorteile
Intuitive and easy-to-use user interfaceWide range of sales management features, including contact management, opportunity management, lead management and sales forecastingCustomisation of the interface to suit the needs of the businessSeamless integration with other applications and services, including marketing automation toolsReal-time tracking of sales performance and targetsComprehensive customer relationship management (CRM) with integrated customer service and marketing capabilitiesAccess to quality customer support, with online training and documentation resources available
Nachteile
High cost of the solution, which may not be affordable for small businesses or businesses with low budgetsNeed for customisation and configuration to meet business needs, which can be time-consuming and require technical skillsComplexity of the platform, which may require training and expertise for optimal useLimitations in customising reports and dashboardsSome advanced features are only available in the more expensive editions of Salesforce Sales Cloud.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Flexible software for enterprise
Bewertet am 12.4.2023
Vorteile
Very flexible with great integration capabilities
Nachteile
You cannot customize the platformwithout an external / internal admin, making maintenance very challenging
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Efficient and Intuitive Sales Management with Salesforce Sales Cloud
Bewertet am 5.5.2023
Overall, my experience with Salesforce Sales Cloud has been extremely positive. The platform has helped us to streamline our sales processes and improve our team's efficiency and effectiveness. While there have been some challenges in terms of customization and cost, these have been outweighed by the benefits of the software's powerful features and user-friendly interface.
Vorteile
Salesforce Sales Cloud is an incredibly powerful and versatile sales management tool that has helped me streamline my sales processes and improve my team's productivity. One of the things I like most about Sales Cloud is its intuitive interface, which makes it easy to navigate and use even for those with little to no technical experience. The platform's robust reporting and analytics features also provide valuable insights into our sales performance, enabling us to make data-driven decisions and improve our overall strategy.
Nachteile
While I have had a largely positive experience with Salesforce Sales Cloud, one area where I have encountered some difficulty is in customizing certain features to fit our specific business needs. While the platform offers a wide range of customization options, these can sometimes be complex and time-consuming to implement. Additionally, the cost of the software can be a barrier for smaller businesses or those with limited budgets.
- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
An efficient way to handle clients
Bewertet am 3.5.2023
Salesforce is a powerful tool organizations can benefit from and enhance their sales methodologies while tracking how sales are progressing.
Vorteile
The interface and the way one can populate the databases for information.
Nachteile
centralizing the platform to provide a different tool for each of the department relevant to the sales team such as after sales services, updates, maintenance histories, client interaction frequency.
- Branche: Verbraucherdienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
My Favorite CRM
Bewertet am 17.4.2023
It was unique, and if I had the chance, I would choose it over all other platforms except (intercom).
Vorteile
It was so easy to use, when it changed from the old look it was kinda difficult to figure out but once I did, it was a charm to say the least, I enjoy it allot.
Nachteile
There are several buttons that I have no idea what they are for, and there is no explination about it.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Sales cloud
Bewertet am 1.5.2023
'' overall great experience with sales cloud it has many feature which is helpful to grow your business and store important information about client and employee.''
Vorteile
''lead management, contact management, forecast management these are the features provided by sales cloud. It is best cloud to grow your business faster than the other tool. CRM we can store our client information account contact objects are there. ''
Nachteile
''To run sales cloud you need strong internet connection''
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great
Bewertet am 29.4.2023
Vorteile
Love the ease of it being a CRM platform. Able to navigate easily and keep track of all the information
Nachteile
It can be difficult to navigate at first, but once you get the hang of it itll be fine
- Branche: Maschinerie
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
Big Name Big Deal
Bewertet am 23.11.2021
I once was a raving salesforce fan. That ship sailed. I am no longer much of a fan. The product has gotten too complicated for smaller business units. They don't need all the features. They don't need the price. The monthly cost is one thing. The set up and integration costs are huge. Can't bring myself to spend the money for that when other options are more than viable and more than competitively priced.
Vorteile
I've been a salesforce administrator 3 times. At one of the companies we integrated nearly everything into salesforce. The joke was the janitor couldn't take out the trash without a salesforce entry.
It does some things well. But, over the years it has become too bloated. Small companies just don't need all the functionality and costs.
Nachteile
The cost has gotten too high. There are competitors on the market that do it very well for a lot less. Programming used to be pretty easy. That has gotten more difficult over the years. To the point where I am no longer a fan. I am a firm believer in CRM. I built my first CRM from scratch in 1988. There was no shrink wrap back then. But the program has gotten bloated and suffers from mission creep.
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
The Only Sales CRM You Will Ever Need
Bewertet am 5.4.2022
I would 100% recommend Salesforce to any sized company seeking growth based around goal-setting and team collaboration. Whether your employer has a team of 2 sales people or even 200, salesforce is the only sales tracking, data management CRM you will ever need as the accessibility and individual components that are offered to each individual user are an incredible value for what the true cost is to use Salesforce. Our overall sales have boosted an additional 20-30% as a result of switching over to Salesforce!
Vorteile
Salesforce is not only extremely user friendly but very beneficial to all sales associates within a set group as the reminders, sales tracking database, task manager, and calendar features have become integral components of each salesman's daily routine here at our dealership. Where we work in such a fast paced environment that's constantly changing and evolving, it's crucial to keep everyone on our Sales team on the same page regarding where vehicles stand within the sales/finance/service process to ensure we maximize every potential deal and are able to turn units as quickly and efficiently as possible with cost effectiveness in mind.
Nachteile
There are no cons to using Salesforce that I have encountered yet as the software has been incredibly useful so far in keeping my Sales team updated, punctual, converting more leads, and more invested in their work output but having daily reminder's set to to held each Salesman accountable for their daily tasks and follow ups.

- Branche: Personalwesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Forever a Love Hate Relationship as an SFDC Admin
Bewertet am 9.9.2021
If you are a brand new Salesforce customer, regardless of your company size, MAKE SURE YOU RESEARCH AND HIRE A SOLID AND TRUSTWORTHY TEAM TO SETUP YOUR INSTANCE out-of-the-box and that THEY DOCUMENT DOCUMENT DOCUMENT everything they've done within SFDC. Also, PICK YOUR ADMINS, POWER-USERS, AND DEVELOPERS CAREFULLY AND MINDFULLY! Do NOT let inexperienced/basic users have admin rights.
SFDC is SOOOOOOOO easy to mess all the way up if you're not careful and will end up costing your company way more money and time to fix and typically, as I have seen personally too many times, [SENSITIVE CONTENT]'s will just blame the tool itself and fire their SFDC resources assuming it's their fault the platform doesn't meet needs and even just cancel the contract. Then they're left scrambling to meet even basic business needs while putting their large goals in an unattainable/unachievable position. Never trust a [SENSITIVE CONTENT] to know anything about or be reliable sources for what is done in and with SFDC.
Vorteile
I LOVE Lightning as a whole, and I personally believe it was Salesforce's best huge update/release since I first started using the platform in 2011. My favorite Lightning feature is Lightning App Builder for its non-code-based UI and its simplified yet vast customization capabilities.
I also f*ing love AppExchange, Trailhead, and the seemingly endless list of available integrations.
Nachteile
I'm sorry (but not sorry) to say, I HATE how very very little SFDC has improved their incumbent reporting and dashboard functionalities and UI. It's been one of the primary areas of SFDC, as an admin, I use the absolute most yet I always find myself having to resort to external reporting/data analysis tools (shout out to my Ride-or-Die, Excel!) to accomplish all of the data analysis and reporting needed in my role. Einstein Analytics (formerly Wave Analytics) is a godsend but costs a little too much ON TOP OF the already exorbitant price we pay just for base licenses.
Gründe für den Wechsel zu Salesforce Sales Cloud
Salesforce leads the CRM industry, of course, so it's usually a companies first choice when acquiring a CRM. It integrates with almost everything, has a nebulous laundry list of functionalities and customizations, there's super valuable free resources available from AppExchange to Trailhead and more, and so on.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Salesforce - Marketing & Lead Gen
Bewertet am 24.7.2020
We are using Salesforce to streamline new business leads and nurture leads into actual sales. We are able to analyze, vet, engage, and track the progress of the new leads we receive from our Facebook lead gen ads. Salesforce integrates directly into Facebook's Business Manager and automatically imports new leads in real-time. We are also able to see the cost per lead acquired and other rich insights from our Facebook and Instagram ad campaigns that get directly populated into our dash.
Vorteile
Salesforce is one of the most powerful and sophisticated CRMs available. The onboarding process and demos with the reps were exceptionally helpful. The reps really took time to understand our CRM needs, our workflow process, and how we can best utilize/adopt Salesforce into our new business department to grow revenue and track progress. The tool is completely customizable and has very advanced marketing integrations within the cloud. The ability to track leads and history (who followed up and when) and add notes and assign leads to specific people makes the entire workflow so much more efficient. It's worth the price tag if you take advantages of the features.
Nachteile
We wish the marketing cloud add on wasn't so expensive. There are many tools available that offer the same features such as Sprout Social and Hubspot. However, the price was a little steep for the $6,000. I also wish pricing was a bit more transparent. The discounts and contract lengths have been very inconsistent in our experience.
In Betracht gezogene Alternativen
Zoho CRMWarum Salesforce Sales Cloud gewählt wurde
Much more advanced features for large scale lead gen needs.Zuvor genutzte Software
HubSpot Marketing HubGründe für den Wechsel zu Salesforce Sales Cloud
Great reviews and exceptional customer service/reps.- Branche: Automotive
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Excellent SAAS Platform - Salesforce
Bewertet am 10.5.2022
The overall experience with Salesforce Sales cloud was excellent. We are using Sales cloud to capture Lead generations using Web-to-Lead models, etc. A lot of features can be implemented using available out of box functions. There is less customization needed using the developers help to reinvent the wheel again and avoid more issues and downtime to release.
Vorteile
Salesforce has a lot of features which we can use right away and has the benefit to build many automations and integrate other systems on the Salesforce platform with less hassle and more reliable way. Salesforce provides more ways to implement new things in the system using best practices.
Nachteile
Salesforce support can be more quicker than current turn-arounds. The pricing could be less with purchasing more bundles in the Salesforce platform. The UI can be more better with changing color palettes and make the UI changes more quicker avoiding cache issues on the browser.
In Betracht gezogene Alternativen
ServiceNowGründe für den Wechsel zu Salesforce Sales Cloud
Salesforce has many out of the box features included in the bundle including lead management, account management, order management. The pricing for Salesforce was way better than other applications available in the market. The support for Salesforce was incredible quicker than any other vendor.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Greats software for CRM but expensive and hard to impliment
Bewertet am 23.4.2021
My overall experience was frustrating and the lack of support only clouded the quality of the product. When we ask for support we were told we had to go to a third party to get any help on our implementation. This was not clearly communicated when we were sold the software.
Vorteile
Saleforce is the standard for the industry and has a price tag to match. When we implements Sales force we had 2 sales people and 6 PM’s that used it. The customization and automation where fantastic features and of great benefit. The sales to customer success migration was also a valuable feature for us.
Nachteile
The software was expensive and the sales person made licensing sales complicated and confusing. Once we were sold on the software our sales person disappeared and we had another rep who basically said deal with what you have. We wanted to change our model around but at the time Salesforce did not let us do this. We let the license expire and moved to another product
In Betracht gezogene Alternativen
HubSpot Marketing HubWarum Salesforce Sales Cloud gewählt wurde
We wanted a more professional solution that would help both sales but also customer successZuvor genutzte Software
HubSpot Marketing HubGründe für den Wechsel zu Salesforce Sales Cloud
The customization
- Branche: Professionelles Training & Coaching
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great CRM Tool
Bewertet am 17.7.2019
Once we started using Salesforce, we have increased our repeat business from our existing clients and our conversion rate from the leads and referrals we receive has skyrocketed. We are able to tailor our offerings to the prospects specific needs and their response has been overwhelmingly positive. We often get comments about how they feel like we understand them better than our competitors.
Vorteile
Salesforce is probably the most functional CRM tool on the market, and one of the easiest to set up and use. It worked right out of the box, and we have continued to expand the features we use. One of the best things are all the plugins available, which allow you to customize the environment to fit your business' specific requirements. Our revenues have doubled consistently year-to-year and our customer satisfaction ratings have improved dramatically since we began using Salesforce. My team has threatened to revolt if we ever consider moving to a different platform.
Nachteile
The licensing structure favors larger organizations, but the fees we pay are still reasonable for the value we get from the product.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
May the SalesFORCE be with you!
Bewertet am 17.12.2020
Salesforce is a game-changer for our organization. We've reported out on items that previously we hadn't in years. There's very little manual effort now as we have so many triggers setup for automation.
Vorteile
Without Salesforce our organization simply would not be able to function as quickly as we do now. We have so many automation processes and workflows setup that has saved us a lot of time. We use this platform across 15 departments in our organization, and it continues to grow. Everyone who sees the benefits of this great CRM... asks for User licenses... it's that good. We love the Contact Management, Lead-> Opportunity tracking and most importantly the Reports and Dashboards!
Nachteile
Salesforce can be pricey especially as it grows within an organization, so that would be the one setup. However, they do offer a Non-Profit Starter pack that I'd recommend small non-profit organizations to look into.
Warum Salesforce Sales Cloud gewählt wurde
Salesforce was true cloud based and has dominated the market. We felt it's time for us to join the cloud movement.Gründe für den Wechsel zu Salesforce Sales Cloud
Salesforce seemed to be the Enterprise leader and due to the open-API features, it was a no brainer to move forward.- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Salesforce NPSP - Pricey, but will give you room to grow
Bewertet am 22.1.2021
Great! If possible, I recommend ensuring you have someone in-house with at least 3 years experience before deployment. We contract a Salesforce Developer who aids non-profits specifically to aid in back-end matters.
Vorteile
I love that it has given our non-profit a space to grow into. Too often, non-profits find themselves barred by limits placed on the number of Contacts being retained. Most pricing is based around this figure which is tiresome when you are looking to gain momentum without having to have constant upgrades. Salesforce is massive and delivers in what it says it will do.
Nachteile
It is challenging to learn. I would have appreciated options for non-profit teams to have discount pricing on trainings with use. This would have provided for shared trust in the CRM, rather than knowledge given to a few who then became internal advocates for the system.
- Branche: Gastgewerbe
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Salesforce the sure CRM
Bewertet am 6.3.2021
Overall, I'd strongly recommend this app because it has a very good system for coordinating corporate operation, it's very easy to use, the navigation could be improved, and the load time is fast.
Vorteile
Salesforce is an excellent tool that is very useful and budget-friendly, and it already has a lot of features to run regular tasks, arrange help tickets, and set reminders for important to-dos, whether they are urgent or not. It's also useful for integrating with other software for easier management, such as calendar apps. It includes sorting, categorizing, and marking filters, as well as a search tool.
Nachteile
The only thing I found was that getting to where you want to go in this CRM took a lot of clicks. To open a specific ticket, for example, you'd have to first open a demo page before being able to open the ticket with the actual material. Although the site mapping was improved internally to and the amount of time it took to navigate from one page to the next. So far, it is the only disadvantage.

- Branche: Hochschulbildung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best CRM in the market, without question. Learning curve to administer but well worth it
Bewertet am 30.7.2018
Automation of common tasks saved us time. Documenting conversations and tracking new data gave us the ability to work with the right person at the right time. 3rd party apps were easy to find and integrate into our business processes. Saved time by building drip campaigns during the recruiting process. Adding new fields meant we could be agile in implementing new ideas and pilot projects.
Vorteile
Customizable - allows organizations to track anything and everything
Automation - easy to build workflows to automate repetitive tasks
Security - can control access to fields, records, or entire objects by user type. Access and security are vital and easily maintained and deployed
Innovative - Salesforce is consistently voted one of the most innovative companies in the world. Quarterly releases are packed with new features to support users and administrators
Community - the Salesforce community is incredible. Find answers from other users and administrators through Salesforce's gigantic communities.
Equality - Salesforce is a champion for equality and equity for all. It is important that we are partnering with a company that views equality as a core value.
Philanthropy - Salesforce has been committed to giving back since it was founded. Again, sharing the work with a partner that has strong values is an important business lever.
Training - hours and hours of free training exist at the click of a button. ANYONE can learn to administer Salesforce by using Salesforce Trailhead, their online training module.
Nachteile
Can be difficult to use and learn, particularly for administrators. Maintaining documentation is vital and is left to the organizational administrators without much advice from Salesforce. All the possibilities can be overwhelming for new users and administrators.