Salesforce Sales Cloud Erfahrungen

Salesforce Sales Cloud

4,4 (18 123)
Cloud-basierte CRM- und Vertriebsautomatisierung.

Gesamtbewertung

4,4 /5
(18 123)
Preis-Leistungs-Verhältnis
4,0/5
Funktionen
4,4/5
Bedienkomfort
4,0/5
Kundenbetreuung
4,1/5

89%
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18122 Bewertungen

Ingo
Gesamtbewertung
  • Branche: Maschinenbau oder Wirtschaftsingenieurwesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

tolle Softwarelösung für den Vertrieb

Bewertet am 22.3.2023

Salesforce Sales Cloud hat mir geholfen, meine Produktivität um 29 % zu steigern und mehr Umsatz zu...

Salesforce Sales Cloud hat mir geholfen, meine Produktivität um 29 % zu steigern und mehr Umsatz zu generieren. Ich bin sehr zufrieden mit diesem Produkt und würde es jedem empfehlen, der seinen Vertrieb effizienter machen möchte.

Vorteile

Ich bin seit mehreren Jahren ein begeisterter Nutzer von Salesforce Sales Cloud. Es ist eine großartige Software für die Vertriebsautomatisierung, die mir hilft, meine Kundenkontakte zu verwalten, meine Verkaufschancen zu verfolgen und meine Umsatzprognosen zu erstellen. Ich möchte Ihnen gerne meine Erfahrungen und Eindrücke mit diesem Produkt teilen.Salesforce Sales Cloud ist eine cloud-basierte CRM-Anwendung, die viele nützliche Funktionen für den Vertrieb bietet1. Ich kann zum Beispiel alle Informationen über meine Kunden und Leads in einer zentralen Datenbank speichern und jederzeit darauf zugreifen. Ich kann auch automatisierte Workflows und Genehmigungsprozesse einrichten, um meine täglichen Routineaufgaben zu vereinfachen. Außerdem kann ich personalisierte Angebote und Aufträge erstellen und nachverfolgen.Eines der besten Features von Salesforce Sales Cloud ist die integrierte KI, die mir wertvolle Einblicke in meinen Vertrieb liefert. Ich kann zum Beispiel sehen, wie sich meine Pipeline entwickelt, welche Deals am wahrscheinlichsten abgeschlossen werden und welche Aktivitäten ich priorisieren sollte. Ich kann auch Echtzeit-Reports und Dashboards nutzen, um meine Performance zu messen und zu verbessern.Salesforce Sales Cloud hat mir geholfen, meine Produktivität um 29 % zu steigern und mehr Umsatz zu generieren. Ich bin sehr zufrieden mit diesem Produkt und würde es jedem empfehlen, der seinen Vertrieb effizienter machen möchte.

Nachteile

Der Preis für diese Software ist recht hoch

Karolin
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Unverzichtbares Tool für den Vertrieb

Bewertet am 20.11.2023

Mächtiges Tool mit sehr vielen Möglichkeiten

Mächtiges Tool mit sehr vielen Möglichkeiten

Vorteile

Durch SF habe ich den komplette Überblick an hereinkommenden Leads, Stages der Bearbeitung und Auswertung

Nachteile

Kein möglicher Intergration von Bildern in den Mailverkehr

Sandra
Gesamtbewertung
  • Branche: Informationsdienst
  • Unternehmensgröße: 501–1 000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Salesforce Sales Cloud

Bewertet am 9.10.2023

Vorteile

Die Suche nach Kunden und Adressen ist sehr einfach, auch dass man die Cloud im Browser in mehreren Tabs öffnen kann, ist sehr von Vorteil.

Nachteile

Dass es vielleicht einfacher gemacht werden kann, E-Mails direkt an den Kunden aus der Cloud zu senden.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Dieses Programm ist eines der besten Programme zum Programmieren

Bewertet am 11.11.2023

Ich rate allen Programmierern, es zu verwenden

Ich rate allen Programmierern, es zu verwenden

Vorteile

Benutzerfreundlichkeit und Qualität der Leistung

Nachteile

Ich finde an diesem Programm nichts Negatives

Cem
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 501–1 000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Salesforce als Marktführer

Bewertet am 6.1.2023

Mit gutem Gewissen weiterzuempfehlen

Mit gutem Gewissen weiterzuempfehlen

Vorteile

Salesforce hat im Grunde genommen all das, was man im Sales braucht. Ein sehr wichtiger Punkt sind auch die Integrationen von anderen Produkten, die tadellos funktionieren. Leads und Daten erfassen, durch Reports Berichte erstellen und vieles weiteres ist super durchführbar.

Nachteile

Manchmal ist es etwas langsam. Unterschiedliche Designmöglichkeiten wären interessant

Jennifer
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Sehr flexibles CRM

Bewertet am 14.6.2022

Vorteile

Super für folgende Punkte:
Projektstatus wird angezeit
Auslastung des Vertriebsteam mit einem Klick ersichtbar
Marketingkampagnen können relativ einfach und schnell erstellt werden.

Nachteile

Es ist nicht leicht Salesforce zu implementieren. Hierfür sollte man sich Salesforce Berater ins Haus holen.

David
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Salesforce Sales Cloud im Fokus: Eine umfassende Bewertung

Bewertet am 22.9.2023

Alles in allem bietet die Salesforce Sales Cloud eine leistungsstarke Vertriebslösung mit umfangreic...

Alles in allem bietet die Salesforce Sales Cloud eine leistungsstarke Vertriebslösung mit umfangreichen Funktionen und Möglichkeiten zur Steigerung der Produktivität, allerdings sollte die finanzielle Belastung für Unternehmen berücksichtigt werden.

Vorteile

Die Sales Cloud automatisiert Vertriebsprozesse wie Lead-Management, Opportunity-Verfolgung und Angebotserstellung, was die Produktivität enorm steigern kann

Nachteile

Bei der Salesforce Sales Cloud sind die Kosten nicht zu unterschätzen

Thomas
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Salesforce is obviously a very good product

Bewertet am 28.10.2023

Vorteile

This is a very comprehensive product that allows you many options

Nachteile

This is a very expensive product compared to competition

Andrew
Gesamtbewertung
  • Branche: Bürgerliche & soziale Einrichtungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Salesforce: a useful tool for non profits of all sizes

Bewertet am 16.10.2023

We have really enjoyed using sales force. Having one system to monitor all of our important...

We have really enjoyed using sales force. Having one system to monitor all of our important engagement data is a huge plus. In the past i've worked at non profits that employ a different system for every type of metric, so instead of everything being in one place, you have to login to multiple sites and it takes alot more of my time to gather all the information needed to successfully target a fundraising campaign. This frees up my time to work on more important day to day operations and not have to spend so much time in the office gathering data from different places and putting it together manually.

Vorteile

My favorite parts of salesforce have to be having a central database where we can store all of our information regarding engagements. From clients, to donors, to volunteers, and even board members. We use it to keep track of all types of information and it allows us to target specific "high value" donors who are more likely to donate based on previous donation history. It makes it very easy for us with just a few clicks to see all the information we need to successfully run a fundraising campaign and get it to the right people.

Nachteile

It could be a little more intuitive, this may be a byproduct of having so many features. Sometimes it is a little difficult to navigate for people who aren't as familiar with salesforce. Sometimes we get volunteers that prefer to volunteer by assisting with admin tasks. Sometimes we run into issues where generally tech saavy people have trouble navigating and using some of the features in sales force. Again this is probably because it has so many features that are very indepth, not necessarily a bad thing.

Blake
Gesamtbewertung
  • Branche: Biotechnologie
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 1.0 /10

One of those necessary evils

Bewertet am 6.11.2023

It's the best of a terrible product catagory--no such thing as a good CRM, but I would probably...

It's the best of a terrible product catagory--no such thing as a good CRM, but I would probably switch to hubspot if I had no budget or performance restrictions

Vorteile

It's the leader, been doing it as long as almost anyone--and being the most popular platform means it has a nice ecosystem of support content.

Nachteile

It requires the commnity of support and content that it has created. Too expensive in additional training and contractor costs to keep it an org value--if you have SF it's worth investing to get it fully workable--I would never onboard salesforce brand new at any company.

Charlotte
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 5.0 /10

Salesforce Sales Cloud review

Bewertet am 26.9.2023

I am the COO of our company, so my main focus is not sales, although I have multiple key accounts...

I am the COO of our company, so my main focus is not sales, although I have multiple key accounts under my umbrella. I might not use all the "deeper" functionalities, but it is easy to learn, and find your way around if you are new to the program. We have expanded our use of Salesforce since we started, and we definitely have not reached the end of the program's usability.

Vorteile

Reports - easy overview over open, or likely to close deals, good filtering optionsConnectedness - how you can see connections between different stakeholders/roles in different projects with different account managers. It helps us understand what are client and their clinets are involved in or what they have in their pipeline.

Nachteile

We haven't found an easy way to create quotes directly in Salesforce, this would be a major improvement for us, as well as if we could use it for invoicing purposes. That would streamline our financial processes a lot.

Rajesh Kumar
Gesamtbewertung
  • Branche: Versicherung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Nice CRM tool

Bewertet am 13.10.2023

Good CRM Tool for Email automation for Marketing purposes with some downsides as mentioned above

Good CRM Tool for Email automation for Marketing purposes with some downsides as mentioned above

Vorteile

The ease of use for Email Automation for marketing purposes with information about whether the user received the mail, seen it, opened it

Nachteile

Intermittently sometimes the product gets stuck and the ability to extract the CRM data via API gives timeout error because of the huge amount of data

M A MALAK
Gesamtbewertung
  • Branche: Vorstandsbüro
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

User Friendly and Impactful Business Software

Bewertet am 12.11.2023

Vorteile

It’s easy to use. I like the feature point and click, drag and drop. It’s impactful to business. It provides integration facility which is helpful.

Nachteile

Sometimes it does not work in the middle of function which is irritating. It’s cost is burden for small business.

Md. Abu Sadek
Gesamtbewertung
  • Branche: Vorstandsbüro
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Salesforce Sales Cloud Good For Business

Bewertet am 1.11.2023

Vorteile

User-friendly interface and easy to use are two most favourite things I like most. It’s innovative and up to date.

Nachteile

Sometimes, it doesn’t response in loaded work. Data security is another most concern about this software.

Samuele
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

The best crm

Bewertet am 6.11.2023

Vorteile

Salesforce is the best crm, it has all you need to manage your business , leads, and sales pipelines

Nachteile

All the available tools , and the customization

Benjamin
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Salesforce, a Force to be Reckoned With

Bewertet am 30.10.2023

I am very satisfied with this product and would recommend it to anyone looking to improve their...

I am very satisfied with this product and would recommend it to anyone looking to improve their internal processes (this extends to a wide pool of teams, sales, marketing, operations, etc.)

Vorteile

I love the ability that Salesforce gives us to really hone in on our partner interactions and create a comprehensive do not call list. We have so much more visibility now than we have had in the past and our tracking has improved dramatically.

Nachteile

I genuinely do not have any complaints about my experience.

Krupa kiran
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

My review-salesforce sales cloud

Bewertet am 13.10.2023

great.

great.

Vorteile

1. Provides a comprehensive view of the entire sales process.2. Offers a wide range of customization options to fit the needs of different businesses.3. Provides a mobile app that allows users to access data on the go.4. Offers robust analytics and reporting capabilities.

Nachteile

1. the user interface could be improved.2. the pricing could be more affordable for small businesses.

Nicole
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

The Premier CRM Software

Bewertet am 5.12.2019

Salesforce has been a lifesaver as a user and admin. I have used multiple programs in both roles,...

Salesforce has been a lifesaver as a user and admin. I have used multiple programs in both roles, and Salesforce wins hands down. I can't stress enough how much your future self will thank you by choosing the right CRM program the first time.

Vorteile

In every company I have consulted for and worked for, we have used or switched to Salesforce. Once built out properly, it is an asset that is scalable and will continue to benefit your sales team. The functionalities are endless: Leads, Accounts, Opportunites, Metics calculators, pipeline management tables, Groups, and options to create products too! (This one was difficult to construct but I was more than ecstatic that I could use this for wholesale as well)
Let's talk about customer support: Very comprehensive. There is a whole website dedicated to tutorial videos, live chats, and Q&A boards. If you still can't figure out the problem they do have a real human you can speak to who will help you out.

Nachteile

The learning curve to set up your salesforce correctly is rough if you have not done any Salesforce admin work before. Starting off with a small group is easier, and the program is more forgiving when you have fewer accounts, leads, etc, but as your org grows, you will want to ensure that Salesforce is set up correctly. Errors with when you have a lot of data will take a long time to fix.

Christopher
Gesamtbewertung
  • Branche: Design
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The Best Tool for Converting Leads to Long Term Clients

Bewertet am 1.7.2021

In terms of lead, contact, and opportunity management, Salesforce is the benchmark. It's fun to...

In terms of lead, contact, and opportunity management, Salesforce is the benchmark. It's fun to play and works with pretty about everything. Their mobile app still has some flaws, but the call-to-logged-activity feature is rather useful. Of course, you get out of something like this what you put into it, so it's only as good as your team's willingness to use it correctly and successfully. It's highly configurable - to the point of becoming unusable - so you can tweak it to your liking. It's difficult at first, especially for newcomers to handling this type of programme, but with daily management and training, you'll find Salesforce to be really beneficial not only for the business, but also for the personal skill set that I've developed through the years of using it.

Vorteile

This will keep track of anything you put into it with precision. Do you require a new field? Make it, track it, include it into reports, whatever you want to do with it. Whatever you require, such as logged calls, activities, contracts, and documents, is readily constructed in and can interface with nearly everything in a plain form, including custom fields. Its widespread use aids not only integration but also sales team and senior leadership comprehension. Nearly everyone is familiar with Salesforce, including what it is and what it does, as well as how to interpret many of its reports. It's simple to obtain buy-in, put together a team to manage it, and get sales and operations teams to understand and implement it.
-Integration is comprehensive and deep.
- Enables you to make incredibly detailed reports in order to keep track of activity and history. It can be used by management to keep track of team progress and activities.
- A custom dashboard that enables for the loading of frequently used tabs into a "bookmarks bar" for faster navigation.
- A superb search feature that allows you to search the entire CRM database.
-It can be integrated with mail domains to provide real-time updates to emails.
-Customer service is aided by ticketing approach.

Nachteile

Except for the initial setup time required to effectively manage the system in place and set up the right job management for each corresponding area, there may be little to hate about this software.

In Betracht gezogene Alternativen

HubSpot CRM

Warum Salesforce Sales Cloud gewählt wurde

The interface is not very intuitive and requires constant tech support.

Zuvor genutzte Software

HubSpot CRM

Gründe für den Wechsel zu Salesforce Sales Cloud

Though HubSpot is a good software, it is not as intuitive as required for an average user to use. While doing research for a new tool, this was one of the deciding factor. Salesforce Sales Cloud provides an intuitive workflow and serves as the a time saving tool. Also API features (including performance) in HubSpot CRM are limited, and email workflow capabilities are overly inflexible, resulting in a highly complex workflow management process.
David
Gesamtbewertung
  • Branche: Computer-Vernetzung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 6.0 /10

Salesforce Lightning Experience

Bewertet am 10.12.2019

Salesforce allows me to keep track of leads and where they are in the sales process. It allows...

Salesforce allows me to keep track of leads and where they are in the sales process. It allows users to customize their own views, although the desired view is not always available. Putting pre-set products into a quote is not hard, but printing out the quote or sending it with a title that is appropriate for a client is more challenging. Overall Salesforce is useful as all members of a sales/marketing team can see linked information, however as a pure sales tool there are better options. I can understand why larger organizations use this program however I don't think it is as flexible as needed for smaller companies/startups.

Vorteile

This software allows for a very nice layout by which you can see all of your opportunities, stages of the sales life-cycle, quotes, and notes. It is very easy to customize and save reporting so you can run reports daily or weekly. With email tracking you can see how often your emails are read or if a client has even seen an email. There is a lot of connectivity with other programs such as Act-On so marketing can also see how their performance is affecting sales.

Nachteile

The program is not intuitive to use. Some things like customizing reports are very simple while other things, such as printing or customizing a quote are more challenging. There are items on Salesforce Classic view which are not visible in the "better" Lightening view. Seeing daily tasks requires customizing the tasks field rather than just appearing on your dashboard as a daily list. Once a lead has been changed to an opportunity the view changes and you can no longer see tasks that you had previously set up. Notes become harder to find and this usually causes the sales team to create a duplicate account for each client which is messy and harder to keep track of.

Alain Jove
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 501–1 000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

The CRM worth buying

Bewertet am 11.2.2021

Overall, this app is something I'd definitely recommend as it has a very good system for organizing...

Overall, this app is something I'd definitely recommend as it has a very good system for organizing corporate activity, ease of use is very good, navigation wise it can be improved, load time is fast, and above all I haven't experienced any downtime when I was using this CRM.

Vorteile

Salesforce is one awesome tool that is very useful and budget-wise that is already full of functionality to run daily tasks, organize tickets for support, reminders for important to do's whether needing immediate attention or non-urgent ones. It is also great with integrations for easier management such as with calendar apps. It has your sort functions, filters for categorizing, labeling, and disposition tagging for at a glance view.

The one thing I observed about this CRM is it doesn't lag although a lot of users are already accessing the same interface, which means it has a stable platform and servers that can accommodate the bandwidth of multiple users. I can safely say that it allocates a significant storage to avoid the nuisance of pages loading slowly. Not only that, so far there are no reported issues of their database being breached or any intrusions which is very harmful for businesses and their trade secrets. It is vital since client data is the backbone of a business. I'm glad that they have established these safeguards well to make their product reliable and trustworthy.

Nachteile

The only thing I noticed is it took a lot of clicks to get you to where you want to go in this CRM. For example, in opening a particular ticket, you'd have to open a preview page first before being able to open the ticket with the actual content itself. Although the site mapping was remedied internally to lessen the time of navigating from one page to another. So far that's the only downside I've encountered.

In Betracht gezogene Alternativen

Zendesk Suite

Gründe für den Wechsel zu Salesforce Sales Cloud

Comparing Zendesk navigation with Salesforce, the latter was a little easier compared to the former. The higher ups had also previously used Salesforce that's why it was the one being chosen as the company CRM.
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Kapitalmärkte
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Salesforce Marketing Cloud (Social Studio) is outdated and unfortunately a rip-off

Bewertet am 3.3.2020

We have been trialling the system for 4 months now and find more and more bugs. For a system that...

We have been trialling the system for 4 months now and find more and more bugs. For a system that has been on offer by Salesforce for more than 10 years, this is just pathetic. We are still wrapping our head around the fact that the marketing cloud is just a very mediocre and super expensive product. With training available only if you scream for it. We ask again and again for an increase in entitlement usages, it has been months and as a multinational company have more than one workspace, for instance for our podcast, and we simply can't connect them as it is 4 entitlements across the whole system. This is not what was sold to us, and to be quite frank many free social publishing services have allowances up to 20 connected accounts.

Vorteile

I like that it integrates well with the overall Salesforce CRM

Nachteile

We are a SME and are implementing Salesforce through all aspects of core business, it is a big investment in the future of our business. We would have thought that if an issue arrives that Salesforce as the global leaders in CRM would have the mechanisms to be looked after instead of pretending to not hear us (we spend a lot of time with calls, emails, and follow up calls and emails). The account managers are great people but lack the capacity to escalate things swiftly with management for a response, and it seems aren’t properly trained in the offering of Marketing Cloud. It feels as though our case gets lost in a big company with a disconnected hierarchy similar to governmental departments in the ’80’s.

In Betracht gezogene Alternativen

Sprout, Later und Hootsuite

Warum Salesforce Sales Cloud gewählt wurde

Lack of customer service, functionality, software bugs, too expensive.

Zuvor genutzte Software

Hootsuite

Gründe für den Wechsel zu Salesforce Sales Cloud

We loved the idea to have all apps under one software umbrella and missed the fact that it is a very expensive app ($750/mth) with little functionality 4 social media connectors.
Brett
Gesamtbewertung
  • Branche: Software für die Automobilindustrie
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The Only Sales CRM You Will Ever Need

Bewertet am 5.4.2022

I would 100% recommend Salesforce to any sized company seeking growth based around goal-setting and...

I would 100% recommend Salesforce to any sized company seeking growth based around goal-setting and team collaboration. Whether your employer has a team of 2 sales people or even 200, salesforce is the only sales tracking, data management CRM you will ever need as the accessibility and individual components that are offered to each individual user are an incredible value for what the true cost is to use Salesforce. Our overall sales have boosted an additional 20-30% as a result of switching over to Salesforce!

Vorteile

Salesforce is not only extremely user friendly but very beneficial to all sales associates within a set group as the reminders, sales tracking database, task manager, and calendar features have become integral components of each salesman's daily routine here at our dealership. Where we work in such a fast paced environment that's constantly changing and evolving, it's crucial to keep everyone on our Sales team on the same page regarding where vehicles stand within the sales/finance/service process to ensure we maximize every potential deal and are able to turn units as quickly and efficiently as possible with cost effectiveness in mind.

Nachteile

There are no cons to using Salesforce that I have encountered yet as the software has been incredibly useful so far in keeping my Sales team updated, punctual, converting more leads, and more invested in their work output but having daily reminder's set to to held each Salesman accountable for their daily tasks and follow ups.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Maschinerie
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Excellent tool but challenge to fully deploy

Bewertet am 6.12.2019

We did not realize the capability to interface so with our manufacturing and accounting systems....

We did not realize the capability to interface so with our manufacturing and accounting systems. While not exhaustive, the information which can be shared between the three systems had been invaluable to our sales engineering team. It's also been a great help for sharing company wide project status for pipeline projects. One of the greatest benefits has been in sales planning. We're no longer limited to running reports from 4 systems . Salesforce allows us to quickly create pipeline reports and create punch up reports for sales team members.

Vorteile

Since integration of SalesForce to our sales engineering team we have full visibility of quote, inquiry and sale pipeline activities. In previous systems these activities we're silo functions which depended on spreadsheet analysis lots of discussions and sales person memory. Salesforce has proven a great central repository and clearing House for all of this information.
The linking with Outlook was a critical piece of this which we purchased from a third party.

Nachteile

The front end pricing seemed ok. BUT it took a LOT of customization to get the level of user friendly interface and process integration we needed. We ended up having to expand the customization scope twice after the initial contract. So the overall cost per user and startup was much higher than budgeted.

In Betracht gezogene Alternativen

Global Shop Solutions

Gründe für den Wechsel zu Salesforce Sales Cloud

Installed product base Industry reputation Customization capabilities Net based App for remote access
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 501–1 000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Salesforce review

Bewertet am 14.8.2019

My overall experience with Salesforce is that initially it is difficult to learn how to use. The...

My overall experience with Salesforce is that initially it is difficult to learn how to use. The user's experience in learning how to implement and incorporate it is not pleasant. However, once you start playing around with it more and more, you get the hang of it and it does ease everyday tasks for members across all organizations within a company.

Vorteile

What I like most about this product is that my team and company was looking for a product in order to ease the customization of widgets and components, automate tasks for users that were tedious and time-consuming, and streamline the process of customer's feedback to the customer support team to the implementation and design team. Salesforce was able to offer solutions in order to solve all those problems, all while allowing us to customize various apps and dashboards in order to meet our customers' and business needs.

Nachteile

What I liked least about the software is the documentation and learning curve that came with incorporating and implementing using Salesforce. I was part of the team analyzing if Salesforce was right for my business, and documentation about customizing styling and allowing different users to have different roles within your corporate account were difficult things to find. After speaking with several people who work at Salesforce and swiping through pages and pages of online material, we were able to play around and find what works best for us. Definitely incorporate the learning curve into your business plan if you plan to use Salesforce.

In Betracht gezogene Alternativen

Dynamics 365

Warum Salesforce Sales Cloud gewählt wurde

The main reason my company was looking for a switch was for more ability to customize while keeping the price low that we paid for the solution.

Zuvor genutzte Software

Dynamics 365

Gründe für den Wechsel zu Salesforce Sales Cloud

Both of the other products we looked at had terrible customer service, were costly, and did not allow for the customization and wide breadth of options we were looking for. The learning curve for those were much greater and we didn't get more out of them for our business needs.