
Userlike
Gesamtbewertung
Filtern nach
Untern. Größe
637 Bewertungen

- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Works, does what it should, integrations like Slack or Pipedrive are still far from being...
Bewertet am 13.11.2017
Vorteile
Easy to install: Just implement a code snippet (e.g. via Google Tag Manager) and off you go.
Easy to customize: Change colors etc. in the backend.
Easy to use: Login in a browser tab and you're online.
Nachteile
We're coming from Lifezilla and need to get used to some differences over time. Not seeing all current visitors is one of them. The slack integration is much poorer than expected and pretty annoying in the end. Sending leads to pipedrive is a good idea but by far not where it could be regarding individual settings (like filling custom fields for the deal source).

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 7.0 /10
Simple to set up and use
Bewertet am 7.11.2018
With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code
Vorteile
The features and integration options are what made Userlike our first choice of chat app
Nachteile
The trial period a bit short to properly evaluate before signing up to a plan
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
It's looking good, but it's buggy and quite expensive
Bewertet am 9.5.2018
Vorteile
It's one of the best looking chats on the market.
Installation on the website is quite easy and straight forward.
Nachteile
Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative.
No application for support.

- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Provides us with key analytic insights.
Bewertet am 20.1.2018
Vorteile
Userlike provides our business with analytical insights into customers who visit our website.
From source of traffic, time spent on the website, past number of visit, bounce rate etc This insights ensure we make the best decisions to move our business forward.
Nachteile
Userlike is not intuitive and has a clustered user interface, which makes it difficult for users to fully navigate this software, especially for first time users.
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
New Customer Experience with Userlike
Bewertet am 21.2.2017
We wanted a quick solution for upgrading our customer experience in searching and buying products in our onlineshop. So we integrated the userlike chat system. A new great way to interact with our customers directly and get a quick response. Easy way to install and user friendly Dashboard and chatpanel.
Vorteile
- easy in use
- awesome dashboard
Nachteile
Backend possibilty to change the header Offline Chat Messages

- Branche: Konsumgüter
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Live Chat via Website
Bewertet am 19.9.2018
Mainly Questions somebody has. If the are Looking for a specific Hotel they might have a Question About it. So they can send a message which we answer. Sometimes we even have requests for offers via the Chat.
Vorteile
It is cool to Chat live with a potential Customer. You can immediately answer their Questions.
Nachteile
Well, there is Nothing negative I can say. Easy to handle and self explaining
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 11-50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Quick Customer Service Plus It's FREE
Bewertet am 15.2.2017
I like that it's an option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features. What is nice, is that it allows customers to leave an email for when you are not available to chat and this feature follows the customer to every webpage in a way that does not hinder the customer or website experience.

-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Generally speaking very good.
Bewertet am 24.10.2017
A definite increase in conversions from the website.
Vorteile
It does what it says it should do. Is simple to use, intuitive and reliable. The customer support is excellent.
Nachteile
Setting up operators could be clearer, I do not seem to be able to see historic chats from operators. and star ratings, only my own and I am the administrator.
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Userlike Review
Bewertet am 22.2.2017
Userlike is a great onsite chat software. It is easy to implement and to use. The direct communication with users raises our conversion rate. The service is great, we get answers within a few hours.
Vorteile
- Easy to use
- Top support
- Working without problems
- Clean interface
Nachteile
- Some special features are missing, e.g. prioritising chat partners

-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
It's amazing!
Bewertet am 6.12.2017
Vorteile
I like the easiness of use and integration, they have a great costumer support, and they do support start-ups!. And you can start for free, so you can use their great features: You can add push macros, so you can direct clients to the url where they can find your service; chat macros, so you can save time, and a lot of others features, so you feel like a pro. I really like them. It's a great service to get close to your customers and offer them a better service. As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money.
- Branche: Automotive
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
We can easily inform, help our customers. also promote sales. Decrease phone calls and emails.
Bewertet am 30.6.2017
This software let us increase our sales. We can reassure the customer and give him ultimate details about the product.
We can unblock a sale that would be stuck in the purchase tunnel by giving good advices.
We can also process more faster and sometimes in real time after sale service request. This service transform also customer into caregiver and help us find bugs on our website, but also help us to improve our services.
In general phone calls and emails amount decrease seriously.
Vorteile
I like the chat administration panel, because it's simple to use and efficient.
I like the general new design and the pastel colors of the widget chat panel.
I like the service speed and the high level of the server availability.
Nachteile
Impossible to let the customer upload a file or send a file. So to overcome this issue, I use links to my Dropbox.
To my mind configuration panel is a bit messy. For example, chat behaviour set up is hidden far in the background of the software. In the other hand, a lot of useless functions are in foreground.
For instance, functions used only by big companies are always on first page. It would be clever to offer a configuration panel according the need and/or the kind of customer.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Easy and fast setup of the software. Team members are invited with a few clicks.
Bewertet am 26.10.2017
Quick and easy communication with customers directly through the website.
Vorteile
Easy to operate and set up. Fast chatting and simultaneous chatting with several customers is possible. The tool has always been available and fully usable. Clear purchase recommendation!
Nachteile
Too bad that not all functions are already available in the small packages. If a large package needs to be purchased to use the complete functionality. This is usually worth for smaller businesses, as we are not one. As for the chat volume is too small.
- Branche: Konsumgüter
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
A good working tool with lots of features - without getting lost in configuration
Bewertet am 11.7.2019
Vorteile
+ Very good usability
+ all texts can be customized / translated
+ working times can be defined
+ API
+ Very good live chat support from userlike
+ DSGVO conformity
+ ...
Nachteile
- no mobile apps yet, but in development
In Betracht gezogene Alternativen
Tidio- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Userlike review
Bewertet am 26.7.2019
Easy to chat offers a lot of features
Vorteile
Ease of used that you can go online and ofline whenever you want
Nachteile
No bots on free plan and limited functionality without paying for a subscription
In Betracht gezogene Alternativen
tawk.toGründe für den Wechsel zu Userlike
Free plan- Branche: Vorstandsbüro
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
very nice to use this tool, Support is very fast an easy
Bewertet am 5.7.2017
Vorteile
The tool works very fast. It is easy to use. When i Need help i get help . Often i talk tolk to customers, who are very happy abaut thios Option of Chat.
Nachteile
sometimes i lose the Connection, when a user is online(perhaps the Problem is on customer side). The warning when someone is in Chat should work better.
- Branche: Versicherung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Website Chat
Bewertet am 7.8.2019
Vorteile
If you need the bells and whistles of a chat program; this is the program to use.
Nachteile
It is overkill for my current needs, so I didn't renew the subscription. Ability to start chats with people on the site is very useful.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Easy chat
Bewertet am 9.10.2018
Have been testing. Nice to hear customers talk and ask questions. Allows you to understand your business better
Vorteile
Easy to implement and easy to understand what to do and how to configurate.
All options present as far as we can see.
Nachteile
Nothing special. Just struggled a bit with priorities : you can fix hours for live chat. On the other hand each operator can be on or off duty. If not in live chat hours and you keep your operator post on duty it seems to take the lead. If you forget to close your life chat as an operator, people think you'are online.
- Branche: Informationsdienst
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Easy to use and GDPR-proof
Bewertet am 8.8.2019
We want to consult prospects on our website.
Vorteile
Easy to use and even quite easy to implement. You need some time to walk through all settings but they are already drilled down to a minimum. Awesome and quick customer service.
Nachteile
Payment through invoice, even for low monthly payments would be nice. The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
- Branche: Eventservice
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
GDRP compliant Chat
Bewertet am 13.2.2019
Very good experience from starting the test till the end.
Vorteile
This is the only truly GDPR compliant Chat we found.
It has very granular Settings Options and is - given the many Options - still user friendly in handling.
Nachteile
What is bad about it is bad about ANY Software we've found so war.
NO Chat Software allows entrepreneurs to answer the Chat via Email. You can get INFORMED via email, but you can't ANSWER that email so that the web user would get the answer through Chat.
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
We've just started trying this product and, so far so good! Easy to use, professional, &...
Bewertet am 9.3.2018
Vorteile
Met our needs for an economical, professional looking live-chat. Being able to distinguish user hours based on geography is great! Easy to set-up on the various pages on our website with differing widgets per page was an unexpected surprise. The setup was quite user-friendly and intuitive.
Nachteile
Would be nice to establish priority on the operators. Right now it appears to be alphabetical. It would be nice to be able to establish who should be first, second, etc. per widget.
- Branche: Konsumgüter
- Unternehmensgröße: 51-200 Mitarbeiter
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
We implemented the snippet in less then 5 minutes at our page and could start chatting.
Bewertet am 18.2.2018
Super-easy implementation and fast insights about the incoming questions.
Vorteile
We were curious about what kind of questions our customers will ask and what resources we had to provide to serve good quality responses to the incoming questions. It's a big advantage that Userlike comes with a 2 weeks, free test period and a super simple installation. Literally, after 5 minutes we have been able to chat with our customers. You simply register at the website, get your snippet to implement at your CMS or shop system and start chatting.
Nachteile
We tested the full version. The free and cheaper versions will have limited functionality. We did not test this yet. The only negative point we found: if all operators are offline, the chat widget still shows up in the front-end. We would prefer the chat button to disappears if no operator is available.
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 2-10 Mitarbeiter
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Nice and easy way to be closer to your customers
Bewertet am 8.11.2017
We see the main benefit in the shortening of the distance to our customers. They can easily ask questions without filling in a whole contact formular.
Vorteile
I like most the possibility to give the chats a topic afterwards so that I can analyze what the main questions are from customers that visit our website.
Nachteile
I like least the setup are. It is a little bit confusing when you do it for the first time. But I have to admit that I did not do the tutorials before I set everything up. I just did it on intention.
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 7.0 /10
awesome free live chat tool
Bewertet am 10.9.2019
used this solution on a few websites that i run now. great initial product with the opportunity to grow into its higher tiers
Vorteile
its free, its easy to use, its professional, high quality and easy to install. and... it works! not much more you could ask for from a free solution
Nachteile
you have to keep their branding and stick to the lite version for free but that's fine as in this version you have all you need to get going
Antwort von Userlike Übersetzen auf: Deutsch
Thanks for taking the time to leave a review!
- Branche: Internet
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Very User friendly
Bewertet am 20.6.2018
Thanks
Vorteile
This is so smart and a good way to communicate in my business we really need something like for the business to keep going. All good and very easy to manage
Nachteile
Nothing so far it so consistent when it comes to its' nature. Please keep it up. And i am planning to use it for all of my life.