Userlike Erfahrungen

Easy to install: Just implement a code snippet (e.g. via Google Tag Manager) and off you go.
Easy to customize: Change colors etc. in the backend.
Easy to use: Login in a browser tab and you're online.

We're coming from Lifezilla and need to get used to some differences over time. Not seeing all current visitors is one of them. The slack integration is much poorer than expected and pretty annoying in the end. Sending leads to pipedrive is a good idea but by far not where it could be regarding individual settings (like filling custom fields for the deal source).

The features and integration options are what made Userlike our first choice of chat app

The trial period a bit short to properly evaluate before signing up to a plan

It's one of the best looking chats on the market.
Installation on the website is quite easy and straight forward.

Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative.
No application for support.

Userlike provides our business with analytical insights into customers who visit our website.
From source of traffic, time spent on the website, past number of visit, bounce rate etc This insights ensure we make the best decisions to move our business forward.

Userlike is not intuitive and has a clustered user interface, which makes it difficult for users to fully navigate this software, especially for first time users.

- easy in use
- awesome dashboard

Backend possibilty to change the header Offline Chat Messages

It is cool to Chat live with a potential Customer. You can immediately answer their Questions.

Well, there is Nothing negative I can say. Easy to handle and self explaining

It does what it says it should do. Is simple to use, intuitive and reliable. The customer support is excellent.

Setting up operators could be clearer, I do not seem to be able to see historic chats from operators. and star ratings, only my own and I am the administrator.

- Easy to use
- Top support
- Working without problems
- Clean interface

- Some special features are missing, e.g. prioritising chat partners

I like the easiness of use and integration, they have a great costumer support, and they do support start-ups!. And you can start for free, so you can use their great features: You can add push macros, so you can direct clients to the url where they can find your service; chat macros, so you can save time, and a lot of others features, so you feel like a pro. I really like them. It's a great service to get close to your customers and offer them a better service. As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money.

I like the chat administration panel, because it's simple to use and efficient.
I like the general new design and the pastel colors of the widget chat panel.
I like the service speed and the high level of the server availability.

Impossible to let the customer upload a file or send a file. So to overcome this issue, I use links to my Dropbox.
To my mind configuration panel is a bit messy. For example, chat behaviour set up is hidden far in the background of the software. In the other hand, a lot of useless functions are in foreground.
For instance, functions used only by big companies are always on first page. It would be clever to offer a configuration panel according the need and/or the kind of customer.

Easy to operate and set up. Fast chatting and simultaneous chatting with several customers is possible. The tool has always been available and fully usable. Clear purchase recommendation!

Too bad that not all functions are already available in the small packages. If a large package needs to be purchased to use the complete functionality. This is usually worth for smaller businesses, as we are not one. As for the chat volume is too small.

+ Very good usability
+ all texts can be customized / translated
+ working times can be defined
+ API
+ Very good live chat support from userlike
+ DSGVO conformity
+ ...

- no mobile apps yet, but in development

Ease of used that you can go online and ofline whenever you want

No bots on free plan and limited functionality without paying for a subscription

Look and Feel, Support, reaction time employee

There is no option for a chat bot. Testtime is to short.

The tool works very fast. It is easy to use. When i Need help i get help . Often i talk tolk to customers, who are very happy abaut thios Option of Chat.

sometimes i lose the Connection, when a user is online(perhaps the Problem is on customer side). The warning when someone is in Chat should work better.

If you need the bells and whistles of a chat program; this is the program to use.

It is overkill for my current needs, so I didn't renew the subscription. Ability to start chats with people on the site is very useful.

Easy to implement and easy to understand what to do and how to configurate.
All options present as far as we can see.

Nothing special. Just struggled a bit with priorities : you can fix hours for live chat. On the other hand each operator can be on or off duty. If not in live chat hours and you keep your operator post on duty it seems to take the lead. If you forget to close your life chat as an operator, people think you'are online.

Easy to use and even quite easy to implement. You need some time to walk through all settings but they are already drilled down to a minimum. Awesome and quick customer service.

Payment through invoice, even for low monthly payments would be nice. The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.

This is the only truly GDPR compliant Chat we found.
It has very granular Settings Options and is - given the many Options - still user friendly in handling.

What is bad about it is bad about ANY Software we've found so war.
NO Chat Software allows entrepreneurs to answer the Chat via Email. You can get INFORMED via email, but you can't ANSWER that email so that the web user would get the answer through Chat.

Met our needs for an economical, professional looking live-chat. Being able to distinguish user hours based on geography is great! Easy to set-up on the various pages on our website with differing widgets per page was an unexpected surprise. The setup was quite user-friendly and intuitive.

Would be nice to establish priority on the operators. Right now it appears to be alphabetical. It would be nice to be able to establish who should be first, second, etc. per widget.

We were curious about what kind of questions our customers will ask and what resources we had to provide to serve good quality responses to the incoming questions. It's a big advantage that Userlike comes with a 2 weeks, free test period and a super simple installation. Literally, after 5 minutes we have been able to chat with our customers. You simply register at the website, get your snippet to implement at your CMS or shop system and start chatting.

We tested the full version. The free and cheaper versions will have limited functionality. We did not test this yet. The only negative point we found: if all operators are offline, the chat widget still shows up in the front-end. We would prefer the chat button to disappears if no operator is available.

I like most the possibility to give the chats a topic afterwards so that I can analyze what the main questions are from customers that visit our website.

I like least the setup are. It is a little bit confusing when you do it for the first time. But I have to admit that I did not do the tutorials before I set everything up. I just did it on intention.

its free, its easy to use, its professional, high quality and easy to install. and... it works! not much more you could ask for from a free solution

you have to keep their branding and stick to the lite version for free but that's fine as in this version you have all you need to get going

This is so smart and a good way to communicate in my business we really need something like for the business to keep going. All good and very easy to manage

Nothing so far it so consistent when it comes to its' nature. Please keep it up. And i am planning to use it for all of my life.