Booker

Software Spa- und Salon-Business-Management.

Gesamtbewertung

4,1 /5
(964)
Preis-Leistungs-Verhältnis
3,9/5
Funktionen
3,9/5
Bedienkomfort
4,2/5
Kundenbetreuung
4,1/5

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964 Bewertungen

Capri
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Booking appointments with a few clicks!

Bewertet am 17.12.2019

Easy to use, easy to book, easy to look at past and future bookings!

Easy to use, easy to book, easy to look at past and future bookings!

Vorteile

Excellent for booking appointments for guests. Easy to pull up upcoming and past bookings with names and dates.

Nachteile

This is a wonderful program that hasn't failed us yet. We have our employees using this program with no issues at all.

Sharmila
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Booker review

Bewertet am 15.10.2019

I hated them and will never go back. Absolutely negligent business practices by their vendor...

I hated them and will never go back. Absolutely negligent business practices by their vendor companies.

Vorteile

When I first signed with Booker, I liked the merchant services fees were better than Mindbody Online. Also, I liked that I locked in a significantly cheaper monthly rate as opposed to Mindbody.

Nachteile

The automatic emails at the time, could not be turned off. It didn't work with my type of business. Also, I hated the company that handled their merchant services. They put my account on hold after trying to cancel their services. A ridiculous customer service representative froze my account so then no deposits could go through affecting my payroll. No one told me that canceling my services with Booker would affect the merchant services or my ability to receive deposits. Absolute jerks.

Anna
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

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Booker? ARE YOU KIDDING?

Bewertet am 10.4.2017

This company is a joke. They may have tried to put together a Salon software, which has some good...

This company is a joke. They may have tried to put together a Salon software, which has some good qualities and bad, but, the company has ruined their name and a host of other businesses because of their lack of understanding how their software has a direct effect and how they manage their software on a day to day basis. They are completely horrific! We continually try to deal with the issues, (Booker being slow, or totally down on a regular basis), and we have heard every unimaginable excuse, but the only people that are having a very costly, negative impact, are the businesses that purchased this worthless product. We came to Booker primarily through the recommendation of Spa Magazine. They touted Booker as being the Best Software Company in the market and they still continue to do so. We took their recommendation strongly and pursued Booker. We were courted with full Attention and Promises when we first met. We were promised complete support and excellent service, which was also written by American Spa. We signed on with Booker and slowly problems continued to arise. We worked through them but as time progressed, it became a regular ongoing occurrence. We were told that Booker was growing too fast and that the problems would be resolved; this couldn't be further from the truth. Things progressively got worse! We have issues getting through to Booker and the slowness and down times are becoming commonplace. Our business has suffered and lost customer satisfaction and comfort in quick appointments. Our good will has been damaged and through all of this, we have tried to be tolerant and understanding. Last week the experience in our company, using Booker software, became intolerable. The software was barely running or slow, and on our busiest day, it completely shut down. We were so dependent on Booker that we had to turn away our business. We cannot continue to do business this way! We would love to know if other companies are dealing with this issue and what they are doing to keep their business from this harm. While we wait on hold and continue trying to get through to the owner of Booker, we are searching for a software that can service our needs with minimal issues. Please let us know

Antwort von Mindbody

Dear Anna,

We take our role in your business very seriously. We've invested significantly in improving our servers so this won't happen again in the future. This investment of engineering resources and updated equipment has resulted in greater stability and faster speed, and we intend to continue the improvements.

We'd love to discuss this further with you if you have time. We thank you for using Booker and for your feedback.

Thank you,
The Booker Team

Ivona
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A Very Useful Tool for Every Business

Bewertet am 24.12.2022

I use Booker as our point of sale system in a number of locations since everything is in one place,...

I use Booker as our point of sale system in a number of locations since everything is in one place, simplifying our work. I've tried seven other point-of-sale programs, including Salon Iris, Square, Micros, and others, but none of them compare to Booker as a POS program for salons.

Vorteile

Staff scheduling and operating hours are simple to do and follow to.There are so many options for categories to pick from, and I appreciate that you can create your own, so it's easy to add and remove services from our menu.

Nachteile

Too many errors and issues with making appointments. Sometimes it will state there is no personnel on duty or the service won't appear on the menu. Refreshing the page and logging out and back in again won't always work.

Daniel
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Software, Always Improving

Bewertet am 8.5.2018

Vorteile

Booker is a great website for booking clients, and the ease of use is welcome as less time is spent booking which frees up more time to pursue more clients and to attend to current clients needs.

Nachteile

There have been some ups and downs with the software, though they do try to implement fixes as soon as they can. As with any software, or anything else, really, when one fix is applied other issues tend to crop up as things progress. Constant room for improvement.

josh
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 5.0 /10

Not my first choice

Bewertet am 14.6.2023

Vorteile

It was recommended to us by our franchise partner, nothing to like about it

Nachteile

It crashes and freezes frequently, appointments just disappear

Brittany
Gesamtbewertung
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 6.0 /10

Gets the job done, but can glitch frequently.

Bewertet am 31.3.2019

Overall Booker was easy to learn, pretty user friendly, and helped us streamline schedules for...

Overall Booker was easy to learn, pretty user friendly, and helped us streamline schedules for multiple providers at once which I believe impacted overall experience guests had at the spa.

Vorteile

I liked the ease of integrating new specials or services we were offering. It was generally easy to navigate and was also integrated with our website which was convenient and allowed guests to easily book online.

Nachteile

At the time I was using Booker, I experienced many times where the program would freeze out would have really slow load times which made it difficult during high volume times at the spa.

Layleth
Gesamtbewertung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Fantastic experience, the software is amazing, Its very user friendly

Bewertet am 14.6.2018

The sofware helped our business in a great way, it has helped us expand our business that are great...

The sofware helped our business in a great way, it has helped us expand our business that are great for small studios.

Vorteile

the system has amazing features and reports that make running your business very easy because you have inmiate access to your information and database.

Nachteile

It's a little bit hard to get the reports and see the customers previous payments and visits, but once you get the software it is easy.

Paul
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Quelle der Bewertung

Gesamtbewertung

Great App

Bewertet am 1.10.2014

We have been using Booker for two and a half years now and we are extremely satisfied with the...

We have been using Booker for two and a half years now and we are extremely satisfied with the product. This is a full featured system that supports managing appointments, point of sale, gift card sales and the use of series or memberships. The system tracks employee pay reasonably well. It also provides a fair number of reports to help manage the business. This is so much better than having to track appointments in one place and handling payment in another system. One customer database supports the entire business.

Vorteile

Being one fully integrated system is fantastic. Online booking and instant gift certificates are terrific features. We also enjoy being able to define specials that can easily be applied. I have found the customer service people to be very helpful.

Nachteile

Booker still struggles with the bugs in their releases, although things have improved greatly in the last couple of releases. The product would benefit from an ad hoc reporting tool to enable customers to define their own reports.

Angel
Gesamtbewertung
  • Branche: Kunst & Handwerk
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best booking app for Nail Tech

Bewertet am 20.1.2023

Vorteile

I love how easy it is to allow people to set up online booking without my intervention.

Nachteile

The reminders are great, when they work. Sometimes I don't always get notifications about an appointment.

Jill
Gesamtbewertung
  • Branche: Eventservice
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Weiterempfehlungsquote 0.0 /10

Booker is a scam!!!!!

Bewertet am 16.10.2019

Nothing that I needed support with and is standard expectations were attended to nor problems...

Nothing that I needed support with and is standard expectations were attended to nor problems resolved.

Vorteile

running payroll reports there is pretty much nothing else.

Nachteile

It is impossible to get it set up appropriately, after 4 months of phone calls, I still never got the appropriate credit cards to run internally. I was able to set up an acct with their third party processing but could never actually link that to closing appointments. It was a full time job to communicate with customer service and after 4 months this was never rectified.
Their rates doubled from when I signed on and are now even with mindbody yet the service and function is not as good. I am open seasonally and so when I signed on I very clearly asked if I would not be charged for the months I am closed and was very clearly told that I would not be charged. When I went to put my account on vacation mode I was told this is not an option.

Antwort von Mindbody

Hi Jill-

Thank you for sharing your experience with us - we are sorry to hear that our software and service did not meet your expectations.

We wish your business the best, and hope that you were able to find a business management solution that fits your needs as a seasonal business.

Elizabeth
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Weiterempfehlungsquote 0.0 /10

Garbage

Bewertet am 9.12.2021

Terrible!

Terrible!

Vorteile

No pros to this product. The only reason I have kept is it is a pain to move software but not that there are so many more on the market that are better we are switching.

Nachteile

It was constantly down. Never seemed to be up and running when we needed it especially the app. It never seemed to work right.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Booker

I didn't they were not out when I purchased booker years ago. My ex partner purchased booker and set it up.
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

HORRIBLE FOR CLIENT PRIVACY WITH OTHERS USING THE SYSTEM with restricted STAFF PRIVLAGES

Bewertet am 16.9.2018

Very Unhappy -Open access for everyone to see all history, private information on a client. If they...

Very Unhappy -Open access for everyone to see all history, private information on a client. If they see a screen with appointments they can see anything for the client with a few clicks.
Other than no privacy Booker works pretty well considering. Im over the customer service answer is - if its a staff they cant see anything- really hire people that know your system and figure out how to add privacy.

Vorteile

Easy to navigate and use. Easy to teach new employees how to book appointments - keeps inventory accurate, and payroll is easy access.

Nachteile

The worst part about Booker is usually you get an experienced person to help although when you really need it you have someone helping doing what you can do , read off their online support. So frustrating!
The worst part about this software is that person- such as STAFF should not be able to look at persons full history or personal information . The quick check in box at the top of appointments that is available to everyone allows all access. Just simply type in a name and here you have it . History, address, pros and cons about client likes and dislikes for everyone to see. NO privacy with this app . Therapist can look up past appointments - and its not their clients . There is no privacy with Booker -anyone can see everything no matter what settings you restrict. Cant wait to change this system to something more owner/ (HIPPA complaint- would be nice) friendly, so employees do not have access to private information. Anyone looking to prevent client information access , watch out for this app. Also continues to use other cc on various accounts, blaming it on whatever internet service you use, funny everyone says the same we all use something different- how can it be us- the business. We continuously have to call customers and apologize . Read other reviews same complaints.

Efraín
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Booker is not what it use to be

Bewertet am 14.4.2017

So after 4 years of being loyal Booker customers/users and thousands of dollars paid for their...

So after 4 years of being loyal Booker customers/users and thousands of dollars paid for their lackluster service, we have decided to jump ship and started looking for a more reliable & less restrictive online booking software.

We have had our complaints about Booker since day one because of how it is very restrictive on what our spa system administrators are allowed to do. We have always gotten the usual "oh you can not do that because we want to advice our clients on best business practices." Then we will counter by asking the Booker rep if they realized that the actual management team on site at the spa would know what's best for our day to day operations? Which we they always point us to their make recommendations page or they would claim to submit it to their development team, which neither ever received any follow up. So after many attempts to get them to make their system more intuituve and flexible for our day to day operations, we quite frankly gave up and just dealt with the system. And now we have their system performance take a rapid decline, which started well over a year ago. We even purchased new computer systems and increase our internet speeds in hopes of speeding up the system but nope, that didn't help what so ever. Their customer service has also gone to poop, the reps use to be somewhat knowledgeable on how to use Booker and nice. Now they don't seem to care about your issues and pretty much do not accept any responsibility or accountability on behalf of Booker on how the system performance has gone to poop, right along their customer service. Just last night when I inform a rep that we our fed up with the system performance and the numerous temporary "work arounds", that we have no choice but to start looking for another service. They replied with "sorry to hear that, let us know what we can do to help with the transition." Really!?! That was the cherry on top.

Booker has failed to realize that we are their loyal paying customers and their poor performance is being transferred on to our loyal paying customers which we will not accept because we do value our loyal customers. So some words of advice to Booker on best business practices, don't screw your customers.

Vorteile

Lots of features

Nachteile

Not intuituve or flexible enough for day to day operations.
Too many restrictions on in house system administrators.
System performance is not good at all.

Antwort von Mindbody

Efrain -
We're sad to hear you're leaving Booker and have been unhappy with the platform. If you're up for it, we'd love more information on which features you find restrictive and how we can address that feedback.

Thank you for using Booker for this time. We appreciate your business.

Best,
- The Booker Team

Kristen
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Decent but not great

Bewertet am 24.1.2017

I like using Booker for its ease of use. It can get confusing since there are multiple ways to do...

I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.

Vorteile

Ease of use can be accessed remotely by all therapists, no additional cost per therapist for use, HireFrederick program

Nachteile

Online booking inconsistency with picking a therapist and it not being a request vs no preference and still having to choose a therapist. Glitchiness! Slowness! Taking payment in advance opens time slot for others to book in. Feeling stuck with their credit card processing or high fees to use another one with better rates

Antwort von Mindbody

Thank you for using Booker Kristin. We'd love to work with you to help with any issues you're having with using the system - reach out to [email protected] if we can help!

Thank you so much for using Booker!
- The Booker Team

Desiree
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Talk to Technicians, not just salesmen

Bewertet am 18.4.2017

Overall, interacting with several people there were only two I had significant issues with. Their...

Overall, interacting with several people there were only two I had significant issues with. Their customer service is helpful if only slightly fragmented. My companies stake holders were not impressed by the service and went elsewhere. However, I still would recommend at least investigating their services to assist your company.

Vorteile

Salesmen are very attentive, attempt to find questions to any answers and are quick to return calls. Software is very clean and easy to use as long as you stay within their realm of "basics".

Nachteile

Unfortunately, if you have any type of development background this software will not allow you to utilize it unless you upgrade to the API. Prior to purchase we were told we would have Full Access to all features and everything was 100% customize-able. However, there are areas of customization you still need to have a "Super User" (call in to tech support + talk to a manager) to change. Example: Accepting cash in office.

The second issue I had is their merchant processing. They don't have syncing with Amazon Pay (primary issue we were told could be done with this software), PayPal or Square. You are charged additionally to use their merchant processing (and with companies my accounting had never heard of/didn't want to use). Again, while promised we would be able to find a work around, eventually it was found even with upgrading to a higher tier with API access, there was an extremely slim chance that different integration methods was possible.

Third: The price. Please understand if you desire to let one company manage everything then this software is helpful. However, if you don't then per month charge is rather high when other simple services are free or offer nearly every feature Booker does for 1/5th the price. So, do your research and speak with both Sales force and Tech support before making a decision.

Antwort von Mindbody

Dear Desiree,
Thank you for your feedback and thoughts. Booker partners with a number of the largest payment vendors to offer our customers a variety of highly secure options. We're sorry to hear that there wasn't an option that you felt worked for your business.

We'd love to discuss your feedback on the API access and other specifics if you have time. Thank you for using Booker and for your feedback.

Best,
The Booker Team

Valerie
Gesamtbewertung
  • Branche: Einzel- & Familiendienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

False marketing

Bewertet am 18.9.2019

Frustrating

Frustrating

Vorteile

I needed A cloud based software. I was on a desktop

Nachteile

Demo is great but the live version is full of glitches resulting in inaccurate reports, incorrect pay stubs for employees, incorrect year end financials for the business. Wrong service and product history for clients that can never be corrected. Financial transactions that regularly crash.

In Betracht gezogene Alternativen

Warum Booker gewählt wurde

I need cloud based software

Gründe für den Wechsel zu Booker

Price
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 1.0 /10

Poor Customer Service

Bewertet am 2.8.2018

Vorteile

It did give you a tracking method for services & products sold. It generated a monthly sales tax report

Nachteile

Booker charged us a "marketing" fee for months on end. Apparently the marketing product was not what we were sold - that is the ability to generate marketing campaigns to a specific demographics. Instead, it was an "automatic discount" offered to patients that motivated them to wait for follow up services so that they got them for a deeply discounted fee. Booker took credit for selling these services due to their discount program. In the end all they did was to sell price not quality. Quality should be what spa services are all about! If price is the final objection then it should be in the hands of the provider to decide what discount is appropriate. In order to sell more than one unit of Botox, we had to pick from an assortment of quantities of Botox to equal todays purchase. The software is not user friendly and the predefined reports are weak at best. It was not a management tool! Worse it did a horrible job of taking the place of our former hosted spa services software. When it came time to leave, they stole our data, gave us a few excel files and redacted them after a few months. I would neither recommend the product nor would I EVER purchase from this vendor again.

Tom
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Gregory O - Superb Customer Service Experience

Bewertet am 25.11.2016

I want to sincerely thank Booker for the excellent service provided by Gregory O, during several...

I want to sincerely thank Booker for the excellent service provided by Gregory O, during several recent requests we made; He has gone above and beyond, even supplying me with a level of data and assistance I was previously told would not be possible to get. He did it in an extremely expeditious and efficient manner and again affirms our confidence that Booker is the leading platform in our industry. Thanks again for providing such a great business tool and we look forward to using booker for many years to come.

Vorteile

The "all in one nature" of the platform but also the ability to have an online store that links to our actual inventory and pricing levels in real time. The confirmation email for appointments are a great asset to in terms of revenue loss prevention and saves time for our staff, not to mention our clients love the convenience. The pre-authorization of credit cards is a great function again for loss prevention.

Nachteile

1, There have been times recently were the downtime or stability (slowness) of the platform has not been acceptable.
2, The ip lock function only works with v4 ip addresses (most ISP's are now using v6's rendering the function useless unless you pay extra for static IP's.

Antwort von Mindbody

Tom - thank you for the great review and feedback on how we can improve Booker. I'll be sure to pass this along to our product team. Thanks! - Jason

Thelma
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Do NOT get Booker

Bewertet am 7.4.2017

I'm a receptionist at a spa and booker has been off and on for the last week. We've had booker for...

I'm a receptionist at a spa and booker has been off and on for the last week. We've had booker for almost two years and it's been a mess. When it's working it's fine but that's only 20% of the time. Our clients honestly just pitty us when we say our computers are down because it happens at least one a week if not more. Messages will pop up at the top of the screen saying booker is investigating the slowness but then nothing comes from that. Due to this appointments don't show up on the schedule because when the system is going in and out it's unclear if the appointment is actually booked.
Inventory is also difficult with this software. We tried to use Booker once and it threw the numbers off so badly it took two months to correct it. Easy to say we will NOT make that mistake again.
They claim to have a live chat for support but now you have to create a whole new account to be able to chat. And when you try to create that new account it doesn't take you through all the steps so you never actually get to use the live chat.
I could go on for hours with complaints honestly. Bottom line, don't waist your time.
We are currently looking for another system to use.

Vorteile

None.

Nachteile

The entire system.

Antwort von Mindbody

Thelma -
Sincere apologies for the issues you've experienced using Booker. We'll reach out or contact us at [email protected] to discuss further.

We'd like to help you use the software to meet your needs, and are sorry about the issues you've experienced.

- The Booker Team

Amanda
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

So far - so good!

Bewertet am 26.8.2016

I've worked with the Booker system for 8 months now, and I've definitely enjoyed my experiences...

I've worked with the Booker system for 8 months now, and I've definitely enjoyed my experiences with it. We receive near live updates whenever there is an issue with the system - instead of being left to guess, as with other Spa software systems. I've found it to be clean, well designed, aesthetically pleasing, simple to understand, and full of hidden abilities that I have found to be extremely helpful in the management of our organization. Although there are a few capabilities I wish it could offer, Booker is genius at what it does already.

Vorteile

- Ease of use
- Mobile application
- Partnership with Frederick
- Easy to book online
- Aesthetically pleasing
- Easy access to customer service (with real people!)

Nachteile

There are certain limitations to the software that I don't quite endorse, and would love to have more accessibility to customize the features inherent in the system. For instance, we would love to be able to format, on our own, the infrastructure of the Administrator, Reservationist, and Staff roles to allow for certain levels of access to information. Although we have found a way to "Macguyver" the system, we'd love for there to be a more direct system for integrating digital SOAP notes, as well as intake form and profile management by the client when they log in to book an appointment. There have been other, very slight issues, which have caused some annoyance to our clients - such as the automatic CC authorization process when opening orders, or when clients are unable to cancel upcoming appointments online at their convenience (so long as it does not violate our 24-hour policy).

Chris
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great Technology for Salons that want to scale and grow

Bewertet am 3.8.2017

Vorteile

Online Booking.
Flexibility with using Rooms vs. Employees.
Reporting.
Ability to manage all aspects of clients and employee data.

Nachteile

There's a lack of Sales Funnel Integration with Frederick i.e. There is so much data that is in Booker/Frederick, that should allow us to create customized sales funnels in order to remarket and market to our existing clients.

Frederick is limited into the emails sent, and there should be more control/flexiblity given to the owner.

Currently, i'm using Clickfunnels and other email software to close that loop to create email sales funnels as well as other sales funnels from paid traffic sources.

Digital Marketing is the future of all businesses and a crucial component of that is Sales funnels from organic traffic and paid traffic from FB ads, Youtube Ads, Instagram Ads to enter into Sales Funnels. The power to remarket and retarget those clients from Booker/Frederick Data can really scale each business and should be in the hands of the business owner/marketer.

We have been doing that manually using Clickfunnels and Other Email Software providers.

Vanessa
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Loads of Features that others lack

Bewertet am 3.8.2017

Pretty much everything

Pretty much everything

Vorteile

I love the loyalty points for my clients to be able to earn, I love being able to precharge and charge for no-shows as well as charge premiums for certain days of the week. And all of this happens while I focus on doing hair. I do not have to sit around and do anything but set it up. They give you a training call and help you with the features and setup. I learned it quickly but if I have a question I can simply call and speak with someone promptly.
I did have it once before and cancelled because of the price, then I came back because I found they were going to integrate with the clover mini as I already had one but it still hasn't worked out for that. I'm really waiting for that feature. Its just all around inclusive just somewhat costly.

Nachteile

Wish add-ons were visible to clients and can be set individually to desired service. Also client facing terminal is needed. Hate having to manual input charges outside of the system. I have to have 2 different merchant processors because of the issue with the clover. App works horribly for taking appointments over the phone. Deposits cannot be charged so I have to go into the browser version from my tablet.

Jaime
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Booker for a Massage practice

Bewertet am 24.1.2017

So overall I enjoy Booker and customer support however everything needs its tweaks. I do not like...

So overall I enjoy Booker and customer support however everything needs its tweaks. I do not like that you have to use their merchant provider and can't negotiate fees much, also lately people are able to book online with a credit card that we later on find out is declined..usually when they're a no show and our hands are tied. Customer service used to be great, now it's good and I don't always end with a resolution. Sometimes setting up codes for discounts is confusing and certain reports. On the positive side it works great for scheduling especially once you know the little tweaks in the system and it's great that it sends out emails for confirmation and reminders to the staff and guests. However, lately my staff isn't getting all notifications. This can be very problematic, I'm rebooking clients for free and not receiving payments on no shows due to the system only lately. If this were fixed I'd go back to loving the product.

Vorteile

Reminders and organization of multiple therapists

Nachteile

Issues with notifications, payments and codes

Antwort von Mindbody

Thank you for your feedback Jamie. We'd love to chat with you about the issues you're describing so we can improve your experience using Booker. We'll reach out and please contact [email protected] if you need anything.

Thank you for using Booker!
- The Booker Team

Odete
Gesamtbewertung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

I regret switching to Booker! Horrible!

Bewertet am 4.8.2017

online booking

online booking

Vorteile

online booking but the page clients connect to is ugly and clients tell me to update it but I can't.

Nachteile

CC processing has to many clicks and clients actually become irate. System is cloud based only and lags or crashes CONSTANTLY! So nothing works! too many clicks to do everything. looking up client info from appointment on calendar screen should be a simple 1 click. the voting or suggestion area on their site in hopes to involve users so booker can provide the service we actually want IS A JOKE! booker only adds or removes or fixes when is core to website or what they believe we want. cc process is important, the multiple clicks and extended time to do everything is important and what should be what booker changes but no they change nothing. check out the request on that page and you will see complaints current and same complaints going back years and no solution. They make everything more difficult to do or resolve more difficult than necessary.