Deputy Erfahrungen

As QB Gelato continues to grow we are finding the tools within Deputy to be extremely valuable. For example, we have set up our 'Opening, Closing & Daily Checklists' in Deputy under tasks which allows us to run our business as paperless as possible. In addition, it gives Management the ability to check-in and see if tasks are being completed when not at the shop. Being able to communicate updates to the team members and request a confirmation that they have read the communication is brilliant. I look forward to putting the scheduling module to the test this summer as we are adding on a mobile truck to our business. I have no doubt Deputy will exceed any scheduling requirements. My final comment has to do with processing payroll and the integration between Deputy and our payroll system. Having this integration feature is such a time saver. It literally takes less than 5 minutes to run payroll as the hours from Deputy import seamlessly into our payroll system. We are extremely pleased with Deputy and highly recommend this software application for scheduling. A final note... support is excellent!

At the present time there is nothing we dislike about Deputy. The support team is always there to guide you through issues.

It is easy to schedule, roster available on smart phone and has a time clock system so employee work hours can be tracked and monitored.

If a software is going to suit many businesses (as advertised) the company needs to be open to discussions with all types of businesses so that the software is adaptable. This does not happen.

The customer support is atrocious. You get a robot answering then a online chat forum. It is time consuming to interact with this forum - they waste time repeating your questions, responses are very condescending, they have no power to make any changes.
For example, I have for the last month requested that someone from the country I live in and is involved with the software design(and therefore have the ability to make changes) contact me (?telephone) I have finally been told that even if they call they will not be from within the country I live in - and therefore are just one level higher in the overseas call centre.
One frustrating example - the time clock system is an important part of any rostering system - and they have just issued a new feature where staff can clock in and out from home, without any consultation or ability to turn off this feature. While this may suit some businesses it does not suit mine and I am sure I am not alone. Unfortunately this leaves the door open for staff to be fraudulent and defeats the purpose of a clock on/clock off system.

Ease of communication with employees, flexibility of the program, schedule execution and viewing, timeclock ease of use.

Some limitations of features. We like the employee review at the end of each day, but you cannot view or sort who left the review, so there is some value lacking there. We also are lacking an HR management option with our program.

Really easy to use it, friendly interface and great customer service.

That it doesn't remember the hours we set and if they're different from the ones programmed we can't do anything about it

The ease of use for both myself and my staff.

Sometimes hard to figure out different pay areas. No way to track staff during on-call situations, so we had to figure out a work around

I liked I could easily personalise the calendar and let it appear as I wanted and I could easily edit it by my phone

That it doesn't remember employee's hours, so we always need to correct the hours from the ones we have registered

I like that its easy to understand, its better than other tracking sites

theres 1 thing i can do on my phone but i can't do on my pc, that is selecting the specific days and times i want to copy for the following week

I recently had a problem and deputy staff assisted until the problem was solved.

I felt the problem should have been easier to solve.
Additionally, I am on an annual plan and don’t think opening an archived employee to review history should could as an additional user for that month.

Keep track of time of employees, build schedule.

Help is not providing answers on problems like it was 2 years ago. Live chat is gone or specialist are not helping in all subjects

The scheduling features, clocking in and out (especially with location services), communication with team capabilities, and overall polished interface are so well thought out and done. I researched several different software and apps, but this one really checked a lot of boxes for our small business. We have a core staff and many seasonal staff, so having a versatile staffing and scheduling app was very important. I love that I can copy weekly schedules, easily change staffing whenever I need to, communicate with the team about changes right through the app, and write notes about each shift with additional information. When it's time for payroll, the approval and tallying of hours is so quick and easy.

So far it is an indispensable part of my business. I (and my staff) absolutely love it. The only issue I still have with the app is its inability to have several different pay rates for each person. Our company offers several different "jobs" that people can claim, but each job has its specific pay rate. When it comes to payroll, it would be nice to be able to select which payrate that employee is being paid for each shift/or position. Once this is in place, then I will be able to benefit from the budget and exporting features of the app. Right now, I cannot, but I understand this may be a special set-up.

I like that it is easy to use, easy to find your schedule and clock in and out

Sometimes when putting in leave or unavailability it can be challenging

Easy use for integration into my construction software, good customer support

Would like to be able to track more easily employees overall costs for a year once they take holiday pay etc but it might be the package I purchase or the way i use it

Scheduling is complicated and the data entry process can be tedious, but with the "Copy Shifts" function, entry is made easy and editing is simple. A great tool for time management.
App driven for seamless integration with employee mobile devices, schedule at the ready and employees can set alerts, push to calendar, notifications, etc. to their liking. The dashboard is pretty snazzy and clear. Export timesheet function makes payroll a breeze.

At present, I have not come across much I did not like, how ever, when exporting timesheet the calendar function does not always default to the current pay period. It seems to default to some odd dates. I am not sure what is causing that as we had set our parameters. Support Chat is good, but sometimes a phone call is necessary.

Inexpensive, feature rich, and easy for me to export timesheets to our payroll provider, Gusto. It was easy to add our existing employees when we made the switch. Employees have no complaints using it for time off requests, unavailability or integrating with their calendar so they know when they're scheduled.

The manager side of the mobile app is lacking full access to make it easy to approve time off requests. Depending how I pull up the request from my phone sometimes it also shows the date as Christmas Eve from years in the past (like 2015). Hasn't been a big enough pain for me personally to be mad enough to contact them, though I should so they can tell me I'm dumb and using it wrong or fix it.

Easy to search for shift by employee, Easy to make templates and load templates.

Cannot filter locations, can be slow to load, Supervisor notifications go to the wrong person.

Staff scheduling is by far the hardest job in the company but deputy makes it a lot easier. The ability to copy weekly shifts, add and remove staff easily is great. Staff find it very easy to use, even those that aren't tech savvy.

There is no ability to set staff as sick from your mobile device. This is really frustrating when you are on-call and out and about.

As a business, we decided to implement Deputy software because we were finding it difficult to keep a track of time and attendance of employees. This problem started to be faced as we started growing and hence more employees started to be employed. Deputy has surely met our expectations with its extensive range of features we are now able to keep a proper track of all employees attendance as well as distributing tasks to them.

Apart from the fact that it may take a few time to get comfortable to using the software, we did not face any issues.

It is necessary for us to have a scheduling software that has a mobile app with location services. Deputy does the job.

In the past 2 years Deputy has gone through a few updates where they changed the location of certain functions and did not have a tutorial on where to find the moved functions. Additionally, some of our employees work overtime and Deputy will not add them to the schedule if they have more than 40 hours.