UKG Pro Erfahrungen

Ultipro best trait is the ability to customize the settings or features in a way to mold it on how the business works.This is a very intuitive tool, that even our non tech people can manage and control their own data and find everything they need on UltiPro. The cloud provides a real-time information including reports and dashboards that has the ability for employees to be able to navigate seamlessly and manage their information is made an impact. Very easy to use.

Very limited on the workflow process in web based. Some features are slower than other, not sure if its because the data is too much. This are small bumps compared to the benefits that this tool offers, so overall it doesn't have too many flaws.

The SSO feature, all the modules and the core system work around single sign on. So no multiple signing in.

The benefit side of the system needs more work. We do not have Benefit Prime. We are using what was provided in the core system.

It looks good at first glance- clean look for employees

Where do I start: implementation was terrible- their team messed up our data, and we are still dealing with the fall out-example they added taxes on our employees(a whole office) incorrectly, bonuses were doubled etc. Promises of feeds being created never occur- still not done and what has been done is incorrect. Reporting, is a nightmare- so much capability, but impossible to use unless you are a programmer or something (and we are a tech company and I have had programmers look at it and can't figure it out). You call Ultipro and that act like the most basic things you should have to pay extra for to have them do. This is actually my second company I've used Ultipro for (I know how did I do this again) so I am very familiar at this point with the system and it still is very hard to use or remember the pathways to get to things, because it is so convoluted for admins. They added a new time system that is terrible- doesn't show basic things like weekly time totals. Onboarding is a nightmare bc we like to keep track of contractors in the system and they act like they've never heard of such a thing (but like we have this system to get off of spreadsheets right?) Just all around terrible, and its frustrating bc it seems like it could be a great system, they've just spread themselves too thin and while all systems function basically, they don't function fluidly together and a lot of the time you can't report easily on what you've spent so much time getting into the system.

Its east to navigate, intuitive platform, employee engagement with service is easy.

They fail with any tax issue or carrier connection. It is definitely not their wheelhouse, and they always have issues.

Payroll processing is the best I have worked with. Very easy to undo a process that did not work correctly.

System can be slower at times. Data entry errors can be difficult to correct at times and may requires assistance from UKG.

The UltiPro user interface is intuitive,easily customizable ,easy to navigate and i have been impressed with how UltiPro has continuously improved over the years ,with new features being added regularly. UltiPro has been superb for my team as a tool for time keeping.
Cognos analytic is a stand out tool on UltiPro , and simplifies the process of reporting on our payroll. I like the standardized report ,and the freedom to edit the names and modify them to fit our business need is priceless.

Ultipro's workflows are very limited . I will like the user interface remodeled in a way that we are able to view the "compensation-history" from one page , for every staff in the organization.

The easy of finding answers and the side notes of having options constantly.

I would like to have a resume section/ a way to have employees linked with an external recruiting feature

We have successfully implemented many of the modules. Employee Voice is one of the 'more fun' modules and provides great reporting capabilities for listening to your employees.

UKG has struggled over the years to find the right solution for customer service. While it's dramatically improved, they still have some issues and bumps in the road that require escalation to get resolution.

User friendly, customer support, learning resources

The compensation module is clunky and so is the time management. We have work arounds but sometimes there is more work involved since they cannot be fully configured to what we need.

The up-time is great. Wish we had more active notification when things are down. Notifications go out a few hours after they start and usually after I've called in and been told it's a known issue.

Some ease of use items don't exist or we've been waiting a few years since they were suggested in the share ideas portal. As a couple of examples:
-A basic copy of open enrollment or life event set up was suggested at least 3 years ago. It was added to benefits prime, but not regular benefits. That's a basic feature that all of your competitors offer.
-The ability to change an email address for a new employee in onboarding has been request for multiple years as well. It still hasn't been delivered.

This experience has been so terrible I can't think of anything positive.

Implementation assistance was nonexistent. Everything we try to get help with is a huge expense. Turnover of account reps is constant. We are on our third or fourth in about a year of using the system.
No one gives you their phone number and every request has to go through a case management system that they never respond to. Setting up a file feed is the most frustrating experience I have ever encountered. They use outsourced consultants that take like 6 months to schedule. The file feeds that we requested before we started using the system are still not completed a year later.
The one feed we were able to get setup needed one organization code repathed. Its been three weeks since we entered the request and they have not even started it. We were told once they get around to starting it, it would take eight weeks. When you questions them on why something so simple takes so long they just give you absurdly inflated project timelines.

I like the various functions that Ultipro is capable of. From payroll, Time clock and time off control, keeping a database of employees positions, salaries, name, address, email address, PTO and Personal Day bank and actual time clock. There is an applicant tracking system but we don't use it at this point.

There is a lack of support from the Ultimate software team. Any requests for service take an inordinate length of time. (months). The service is then not done correctly. We had file feeds giving our 3rd party providers wrong dates of employment, number of hours worked incorrectly. So we had to manually update this provider with the correct information. This delayed our employees getting approved for Family Medical Leave Act and Short Term Disability. When contactly Ultimate, they were not accommodating in getting the file feeds corrected, even though it was their fault. The initial launch of Ultipro was rough as well. Wrong data and mistakes in the files with Ultimate Software Team unaccommodating.

The constant improvement making it more user friendly, ease for HR Core, set up, work flows
the world evolves with technology advancing every year, UKG must constantly update keeping up with the changes in modern working, technology updates.

The BI reporting is not user friendly, getting in touch with a BI specialist is not easy,
there is just some functions that a client is not certain about that makes decision making a bit difficult
it is easy to read up on a basic function but some need more detail

I like UKG pro because it is a complete tool that improves productivity and allows for better results.very useful to facilitate the management of company payments

the handling of the platform is understandable. if there is something to improve it is to make the access more easy

The dashboard allows for customization so that each user can select the items that are most relevant to them. it also allows for easy access to Human Resources specific information including internal job postings, tax information, and direct deposit options.

We have had occasional outages which the company promptly resolves. During this time users are not able to log in and hourly employees are unable to punch in or out. Managers must then manually enter any time card punches to the employees account.