Gusto Erfahrungen

Gusto
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4064 Bewertungen

- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Gusto is a great cost-effective HR tool
Bewertet am 3.8.2023
Staff is friendly and helpful, and they respond quickly to emails (in less than an hour, on...
Staff is friendly and helpful, and they respond quickly to emails (in less than an hour, on average). The website is well-organized and simple to use. We switched from Intuit Payroll because it made paying state taxes to the appropriate agencies a snap.
Vorteile
Overall, it's a nice piece of ux design. The reality is that the criterion for usability for most goods in this space is simply that they work. With enough enthusiasm, most tasks become not only feasible but also simple. It's as simple as a few natural mouse clicks.
Nachteile
When I try to build a report that fits my exact specifications, I'm often forced to generate more data than necessary just to get to the data I want. It would be more convenient if you provided a part where I could pick and choose the data points that would go into my report.
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Great Payroll for Small Business
Bewertet am 16.12.2024
Vorteile
I like all the features and how it's easy to do payroll
Nachteile
The reports are hard to build at time and I would like it to be easier.
- Branche: Druck
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Setup and payroll processing works well. Just don't try to talk to a caring, intelligent...
Bewertet am 24.9.2024
Other than the horrible incident with trying to reach someone who could help me, the setup and...
Other than the horrible incident with trying to reach someone who could help me, the setup and bi-weekly processing is going well. It would be nice if the payroll journal entries could be electronically entered (via an email and import??) into our companies bookkeeping software. I believe that might be possible for QuickBooks and maybe others, but don't quote me on that. I know that some payroll companies have that "auto-journal entry" capability. That would be a very nice feature to look for when researching payroll service providers.
Vorteile
I like the quirky personality and fun images. Finance and Payroll is a very serious area of business. It is refreshing to have a program like Gusto add a little spice to things. They have a decorated, prancing pig as a logo. :)
Nachteile
I came very close to damaging my vocal cords at the end of our first year. The State of Wisconsin sent me a letter directly saying that we owed $16,000 in back payroll taxes plus over a thousand dollars in interest and penalites. I called Wisconsin myself and quickly determined what the problem was. It was a simple error Gusto made when filling out our annual gross pay and withholding report. The first 3 months were compliled by me. We started with Gusto in November. The 4th quarter number Gusto sent to the State was a total of all 3 of my quarters PLUS the total for the 4th quarter. We had approx. $4,000 in taxes due to the State each quarter. All money was paid, by myself for 3 quarters and Gusto for the 4th quarter. However, the man who signed the form at Gusto entered $20,000 for the 4th quarter and $32,000 (3 qtrs X $4,000 plus $20,000) for the annual total. We had paid $16,000. This created a shortage of $16,000 according to the automated computer at the Wisconsin Department of Revenue. Hence, the letter filled with interest and penalties.
The lady Wisconsin DOR was very helpful and much to my surprise, I was able to correct the annual filing myself online with her help on the phone. The $16,000 was no longer due. However, everyone in the entire State of Wisconsin system was powerless to eliminate the interest and penalties.
I had to make well over 10 phone calls and emails just to talk to someone at Gusto who could help me. I explained that the immediate problem was cleared up by me. However, Gusto was responsible, per how ALL payroll companies sell their services, for the interest and penalties since Gusto was entirely to blame.
It was SO FRUSTRATING that the first people answering the phone acted as though they had NO IDEA that Gusto even processed government payroll reports. Once, while ON HOLD, and intermittently talking to a live person for 45 minutes, I asked this entry level phone answerer which office they were in: east coast or west coast? They said that they COULDN'T ANSWER!!! We went round and round with excuse after excuse why he couldn't answer. Starting with "I don't know" and ending up with "I'm afraid that you may buy an airplane ticket to my city, hunt me down and violently attack me." I was livid. But that wasn't why I screamed at the top of my lungs.
Finally, after 10 contacts and many failed promises to have a manager contact me, a top woman manager in the appropriate department came to the phone after another half-hour plus wait. We reviewed the situation. Again, this was a VERY SIMPLE SITUATION. An honest mistake that anyone who has ever filled out a government form, or a middle school math test, could easily have done and in hindsight would be able to see their error and admit that they made a mistake.
The Gusto manager said several times, which I remember like it happened yesterday: "I will get back to you after reviewing this situation, and IF Gusto made an error, we will remedy the situation." IF IF? IF GUSTO MADE AN ERROR?!?!?!?!?! IF I lost my cool demeanor. I am mild mannered and like to laugh and joke. Be a nice guy. Hence, wondering what the weather was like and which sports teams the man on hold would like to talk about. Except that he thought that I could possibly be a violent threat even though, east coast or west coast I was a long airplane flight away!! This manager said "IF" one too many times. I SCREAMED THE OBVIOUS! "GUSTO WAS UNDER CONTRACT TO FILE THE PAPERWORK. GUSTO PERSONNEL SIGNED THE PAPERWORK. I HAD NOTHING TO DO WITH IT OTHER THAN I CLEANED UP THE MESS GUSTO CREATED. NOW GUSTO NEEDS TO PUT ON THEIR BIG GIRL PANTS AND TAKE RESPONSIBILITY FOR THEIR ERROR. THERE IS NO IF INVOLVED." {How can I make the word IF twice the size and bold so it stands out more? Standard text doesn't come close to how furious I was. First over 10 contacts I initiated. Then being told...'IF Gusto made a mistake" when the mistake was obvious.
Antwort von Gusto
Hello Jon,
Thank you for taking the time to share such detailed feedback. We sincerely apologize for the frustration and inconvenience you experienced, and we understand how important it is to have a responsive and supportive team when facing tax-related issues. We take your concerns seriously and will review this situation to ensure we learn and improve from it. We're glad to hear that, outside of this incident, the setup and payroll processing have been working well for you. Your feedback about the auto-journal entry feature is also valuable, and we'll take it into consideration. Thank you for being a Gusto customer, and we appreciate your patience as we work to do better.
-Gusto
- Branche: Software für die Automobilindustrie
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Do do it. You will get burnt
Bewertet am 23.10.2024
I am now facing legal action due to Gusto's failure to properly file payroll taxes. Despite months...
I am now facing legal action due to Gusto's failure to properly file payroll taxes. Despite months of trying to get in touch with them, I have been unable to access any reports or history showing what taxes were paid. Every time I reach out, I’m told that someone is ‘working on it,’ but no actual help or resolution has been provided. This has been an incredibly stressful situation, and their lack of transparency and accountability has put my business in a very dangerous legal position. I strongly advise against using Gusto for any payroll services if you're relying on them for accuracy and compliance.
Vorteile
It had a modern user interface. It was easy to access
Nachteile
Absolutely no support. Failed to file and pay taxes withheld
- Branche: Religiöse Einrichtungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Gusto review
Bewertet am 6.1.2025
Before we had Gusto, we only had paper checks or paystubs for those who direct deposited. I guess I...
Before we had Gusto, we only had paper checks or paystubs for those who direct deposited. I guess I like it.
Vorteile
I like that I get an email whenever I get paid!
Nachteile
I don't like having to log in to see my paystub instead of it just coming automatically with the email. *I guess that's for security, so ok, but still.
- Branche: Bildungsmanagement
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
A good simple program for payroll processing
Bewertet am 2.1.2025
Very good - When I had difficulties, I could always get customer service to help
Very good - When I had difficulties, I could always get customer service to help
Vorteile
Ease of use and reliability of the service.
Nachteile
Some of the features were difficult to navigate
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great payroll service
Bewertet am 11.1.2025
We use Gusto for Payroll and have been very satisfied. We are small business & I had no prior...
We use Gusto for Payroll and have been very satisfied. We are small business & I had no prior experience running payroll and it was easy to implement
Vorteile
Customer service is excellent & the ease of implementation for a novice
Nachteile
I really don’t have anything negative to say.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Gusto provide efficient and clean processes, with easy to use software.
Bewertet am 3.2.2025
Gusto has been a great tool for our HR Management, time tracking and tax information collecting...
Gusto has been a great tool for our HR Management, time tracking and tax information collecting tool for our small business.
Vorteile
Gusto provides clear instruction and definitions for a variety of hiring categories. The tax options for hiring and onboarding are clear. The time tracking tool is efficient.
Nachteile
It would be helpful to include scheduling tools for staff.
- Branche: Bildende Kunst
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
New to Gusto
Bewertet am 6.2.2025
Overall, I am new to this app and it has been so nice! I really enjoy it and think it has made the...
Overall, I am new to this app and it has been so nice! I really enjoy it and think it has made the whole payroll process less of a mystery.
Vorteile
This has been so easy to use! Simple and straightforward to enter my hours and payroll.
Nachteile
I haven’t really explored the other features on the app yet. I do wish there were less clicks to get to adding more hours.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Useful for your work
Bewertet am 23.1.2025
It love the point that it is made very easy to use.
When it comes to the payroll it is so helpful...
It love the point that it is made very easy to use.
When it comes to the payroll it is so helpful and reduce my time to work.
I wish they make more options to customize but I'm quite satisfied already.
Vorteile
Gusto is very easy to learn and use for payroll.
Nachteile
It would be good if they have more options to customize.
It is working very well about basic things though.
- Branche: Tierarzt
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
If your budget is small, Gusto may work for you.
Bewertet am 2.9.2024
I hate Gusto with a passion, but the price is right. Just know that you will have to pay your team...
I hate Gusto with a passion, but the price is right. Just know that you will have to pay your team by check and reconcile it later every 2-3 months due to Gusto problems. I'm actively trying to find a more secure solution. I have little faith that things are being calculated correctly either.
Vorteile
The user interface is really nice looking and it is easy to get started and use - when it is working.
Nachteile
There are a LOT of glitches, and customer service cannot help you at all. Some of their backend processes make no sense, and they get really snarky when you ask questions.
Antwort von Gusto
Hello,
Hello,
Thank you for sharing your feedback. We’re pleased to hear that you find our user interface appealing and appreciate the cost benefits. However, I’m sorry to learn about the challenges you’ve encountered with our customer service.
We are continuously working to improve our platform and address any issues our customers face. Your feedback is invaluable in helping us refine our services. If you have any specific concerns or need further assistance, please feel free to reach out to us directly at [email protected]. We are here to help resolve any issues and ensure your experience with Gusto is as smooth as possible.
Thank you for your patience and understanding.
-Chelsea B
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
A must have tool for the HR manager!
Bewertet am 27.8.2024
Completely satisfied with the platform. The Customer Service team is accessible and responsive with...
Completely satisfied with the platform. The Customer Service team is accessible and responsive with any issues. A pleasure to continue using their services.
Vorteile
The general ease and flow of the platform, allows the user to complete payroll in under 2 minutes. The new spreadsheet feature enables accurate time tracking. Great integration with Quickbooks!
Nachteile
From an aesthetics perspective, the font is stale and the colors are boring. There should be more flashy indicators for the next step/
In Betracht gezogene Alternativen
Square Point of SaleGründe für den Wechsel zu Gusto
Superior features and ease of integration to our current softwareAntwort von Gusto
Hello Alexis,
Hello,
Thank you for your wonderful review! We’re thrilled to hear that you find Gusto’s platform easy to use and efficient for completing payroll. We’re also glad you’re enjoying the new spreadsheet feature and the integration with QuickBooks.
We appreciate your feedback on the aesthetics of the platform. We’re always looking for ways to improve, and your suggestions will be taken into consideration as we continue to enhance the user experience.
Thank you again for your positive comments and for choosing Gusto! If you have any further suggestions or need assistance, please feel free to reach out.
-Gusto
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Extremely Unreliable Payroll Service
Bewertet am 9.4.2024
It has been extremely stressful. Starting a new business, especially on a smaller scale is already...
It has been extremely stressful. Starting a new business, especially on a smaller scale is already a stressful experience daily. The last thing you want to stress about is your staff being paid in a timely manner. I literally log into Gusto daily to make sure my access to run payroll isn't blocked for some crazy reason. It's unreal! This is by far the most stressful experience. I am honestly leaving this review to avoid potential customers the headache, not because Gusto will take any of this into consideration.
Vorteile
Onboarding process is easy and easy interface for employees.
Nachteile
Customer service is absolutely horrible. There's no problem-solving solutions in place. There are many times that I call and hang up to call back once I hear Someone that I know will not be any help to me. I keep calling until I hit the lottery and actually get someone who is invested in helping me resolve issues. There's no care for the actual business owner. This company only cares about their monthly fee and could care less about your issues with their company. They take forever to resolve issues, like a whole week. SO, make sure you don't have any payroll issues during the pay week because your staff will not get paid through this platform.
Antwort von Gusto
Hello Patricia,
Thank you for sharing your experience, although we're sorry to hear about your frustrations.
At Gusto, we strive to provide reliable payroll services and excellent customer support. We understand the importance of timely payroll processing and are committed to resolving any issues promptly. While we're glad you found our onboarding process and employee interface easy to use, we apologize for falling short of your expectations with customer service. Your feedback is important to us, and we're continually working to improve our service delivery.
If there's anything specific we can assist you with or if you'd like to discuss your concerns further, please reach out to us directly. We value your business and appreciate the opportunity to address your feedback.
-Gusto
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Positive Taxes, Payroll and benefits
Bewertet am 19.8.2024
Very pleasurable, hands off, and taxes taken care of, ease, problem solving, fantastic.
Very pleasurable, hands off, and taxes taken care of, ease, problem solving, fantastic.
Vorteile
I like the features addition options for things that I don't necessarily need for my business i don't have to up scribe for those features. Response time on payroll has been amazing.
Nachteile
When additional payments needed to be added to payroll history it was difficult to navigate.
Antwort von Gusto
Hello Heather,
Thank you for your thoughtful review! We’re thrilled to hear that you’ve found Gusto’s features and payroll response time to be amazing. It’s great to know that our flexible options allow you to only use what you need without any extra costs. We appreciate your feedback on adding payments to payroll history and will take that into consideration as we continue to improve our platform.
We’re also glad that switching from QuickBooks to Gusto has been a positive experience for your business, both in terms of cost and ease. If you ever need any assistance or have more feedback, we’re here to help. Thanks for choosing Gusto!
-Gusto
- Branche: Biotechnologie
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
Support Severely Lacking
Bewertet am 11.1.2024
If you don't run into any problems, it's fine. However, I'd give their support a failing grade....
If you don't run into any problems, it's fine. However, I'd give their support a failing grade. I'll give them that it's better than Quickbooks Online payroll but that bar is underground it's so low. I was assured by the salesperson that sold me on Gusto that I would speak to a US-based real person if ever I should need support - that was a false assertion. I rarely, if ever, speak to a US-based person. Getting a hold of a person at all is not easy. There's no number to call. I don't have a contact person at the company. There's often no response on support tickets that I submit. It's inexcusable. Payroll affects people's lives and livelihoods. For a payroll company to expect their software to just work bug-free 100% of the time and thus never put resources into customer support is arrogant and short-sighted.
Vorteile
In general, the payroll features are easy to set-up and use.
Nachteile
I don't like that their payroll journal entries can only map to main accounts and not sub-accounts. I don't like that they don't seem to understand that Group Term Life Insurance premiums paid by the employer are taxable benefits to the employee, but no cash is exchanged between employer and employee. They set up the journal entries to reflect a cash payment to the employee and I haven't found a way to disable that. Finally, I have had repeated support issues, most notably, all of my employees that were employed during 2022 were notified of a "Draft" W-2c for the 2022 tax year uploaded to their employee accounts on 12/4/2023. Those "Draft" W-2cs for the prior year were erroneous. After spending hours upon hours reviewing each employee's payroll totals for the 2022 tax year and ensuring there was no such error that needed correcting, I reached out to Gusto through the only feature possible when you need to provide attachments which is an online form. I submitted one for every, single employee. I received a single reply email saying "not to worry" they would address it. I never received a follow-up until I insisted that they call me back. On follow-up, I was told that it was a "company-wide internal error." Furthermore, they couldn't remove the erroneous "Draft" 2022 W-2cs from my employees' accounts and they couldn't provide any official documentation to provide to my employees that the error was theirs and theirs alone. I demanded some sort of compensation at the very least to which they offered a 25% discount for 2 months which amounts to roughly $130 which barely covers 2 hours of my time spent dealing with the mess that they created. Furthermore, when my January bill came, they had not provided the discount. I'm assured that it will appear on my "next" bill but I'm not holding my breath. They should have reached out to their clients pre-emptively about this problem. They should have been responsive to my 16 support tickets about this problem. They should have offered multiple months of free service to compensate for this problem. They offered nothing voluntarily. Nothing. This is absolutely unacceptable handling of a "company-wide error." Oh, and I ran into a different tax compliance issue with city-wide occupational tax with which they should be intimately familiar since their headquarters are located in an adjacent city with an identical occupational tax and yet their own employees didn't seem to understand the nuance of this tax to which their own employees are subject. What kind of payroll company doesn't understand the payroll taxes in their own jurisdiction?
Antwort von Gusto
Hello Juli,
Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you've experienced with our payroll system and support services. Your concerns are important to us, and we understand the frustration caused by the issues with payroll journal entries, W-2c forms, and the lack of clarity on tax compliance.
We strive to provide reliable solutions and effective support, and it's clear we fell short of your expectations in this instance. Rest assured, we are actively working to address the issues raised and improve our services moving forward.
Please reach out directly to us at [email protected] so we can assist you further and ensure your concerns are properly addressed. Your feedback helps us immensely in refining our processes and enhancing the customer experience.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Mucho Gusto con Gusto
Bewertet am 3.10.2024
After more than two years of using Gusto as my primary payroll tool, my experience has been quite...
After more than two years of using Gusto as my primary payroll tool, my experience has been quite smooth and efficient, especially when managing my store's employee finances and payments. I've been able to take full advantage of this platform's automated functionalities, such as automatic salary calculation, tax filing and payment, and employee benefits management, which has saved me a lot of time and minimized errors.
However, as my business has grown, I've felt that costs have increased since pricing is per employee.
Overall, my experience with the software has allowed me to have frictionless payroll management, which has been key to business growth, although I might be evaluating options to better manage costs in the long run.
Vorteile
What I like most about Gusto is its comprehensive approach, as it can combine ease of use with automated payroll and tax management.
The platform automatically calculates and processes wages, files and pays payroll taxes, and manages benefits such as insurance and retirement plans. All of this happens in an intuitive and user-friendly interface, meaning that users can manage these processes without needing to be experts in payroll or accounting.
It is very useful for small and medium-sized businesses that do not have so many departments.
Nachteile
What I don't like about Gusto is that it can get a bit pricey as your business grows or if you need additional features. While it's affordable for small businesses, the pricing model includes a base fee plus a cost per employee, which can quickly add up if you have a growing workforce or decide to use more advanced features like benefits administration and additional HR tools.
Antwort von Gusto
Thank you, Gustavo, for your detailed and thoughtful review! We’re glad to hear that Gusto’s comprehensive approach to payroll and tax management has been helpful in streamlining your business operations. It's great to know that the automated features and user-friendly interface have saved you time and minimized errors.
We understand your concern about pricing as your business grows, and we appreciate your feedback on this. We're always working to offer the best value, and your insights help us improve. If you ever have questions about optimizing your plan or exploring features, feel free to reach out. We’re here to support your continued growth!
-Gusto
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Gusto is Becoming Popular, and Should Be
Bewertet am 3.10.2024
I have utilized Gusto for 4+ years within two different organizations, and have appreciated the...
I have utilized Gusto for 4+ years within two different organizations, and have appreciated the versatility that it offers, and that both the large and small organizations that I have worked with have used it, so transferring and/or signing up under the new company is simple.
Vorteile
As a place to track my pay, I appreciate the user-friendly interface making it simple to explore tools within the platform, and find all information that I need at any point.
Nachteile
I have found it difficult to change my contact information permanently. For example, I got married one year, and now have a different email than the one that Gusto uses for login, and I cannot figure out how to change the actual login email which is frustrating because I no longer use it.
Antwort von Gusto
Hello Morgan,
Thank you for your thoughtful review! We're happy to hear that you've found Gusto’s platform user-friendly and versatile across different organizations. We understand how frustrating it can be when updating contact information, especially after something as exciting as a name change. Our support team is here to assist you with changing your login email and any other updates you need. Please reach out so we can help make this process smoother for you. We appreciate your continued use of Gusto and are glad it’s been a helpful tool in your work!
-Gusto
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
The Gasto tool offers insightful expense tracking with a unique, user-friendly interface....
Bewertet am 2.8.2024
Gusto offers an easy-to-use platform for handling HR, benefits, and payroll administration duties....
Gusto offers an easy-to-use platform for handling HR, benefits, and payroll administration duties. Its user-friendly interface streamlines complicated procedures, enabling small and mid-sized firms to manage employees more effectively. Streamlining administrative tasks and increasing productivity are two benefits of integrating many HR services under a single system.
Vorteile
I liked Gusto's easy-to-use UI and extensive payroll management capabilities. Managing HR activities was made simple by its smooth connection with compliance and benefits administration technologies. Both small and growing enterprises found the software's scalability to be advantageous, and the customer assistance was competent and responsive.
Nachteile
The payroll and HR software Gusto has limitations. Its user interface, which some find complicated and challenging to use, is one frequent problem. Furthermore, there may be irregularities in the customer service, which causes delays in the resolution of problems. For new users, the learning curve can be quite severe.
Antwort von Gusto
Hello Venkatesh,
Thank you for your review! We’re glad you find Gusto's expense tracking and payroll management capabilities useful, and we appreciate your kind words about our user-friendly interface and responsive customer support.
We acknowledge your concerns regarding the interface complexity and occasional customer service delays. Your feedback is valuable, and we’re continuously working on improvements.
If you need any further assistance, please reach out to our support team.
Thank you for choosing Gusto!
Best regards,
The Gusto Team

- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Gusto: for the simplest of paychecks and those who don't need support
Bewertet am 18.3.2024
Support is terrible. They never seem to have an answer and you can't call them, they have to call...
Support is terrible. They never seem to have an answer and you can't call them, they have to call you. Miss the call? Submit another request. I've been told 3 times I'd have a supervisor or specialist call me back and never received that call. They are unable to properly calculate payroll taxes, telling me the only way to do it correctly was to change our employees' W4 EVERY MONTH. That was their suggestion. It's so strange to me that they are so popular. If you use Gusto, check the federal withholding and I hope you don't mind that they will calculate your salary employees' hourly rates (based on what you enter as their estimated pay) and print it on each paystub.
Vorteile
Not much. The direct deposit did always go in next day, so that was nice.
Nachteile
Support was terrible. Chat never worked and if you miss their support call, you put in new request.They are also only able to calculate fed withholding for simple pay plans (straight hourly or salary with no commission). They calculate witholding as if each paycheck is the exact same each month.If you make $10K on your first paycheck of the month and $900 on your 2nd of the month, they will withhold $0 in federal withholding for the second paycheck, leaving you with almost $11,000 in untaxed income. They can't fix this. They also said they HAVE TO print an hourly rate on my salaried employees' paystubs, even though it shows 0 hours and they are paid a salary.
Antwort von Gusto
Hello Jordan,
We are sorry to hear about your experience with Gusto.
It's disappointing that you've encountered challenges with support and payroll tax calculations. Your feedback is important to us, and we apologize for any inconvenience. We appreciate you sharing your concerns, and we'll use this feedback to improve our services moving forward. If there's anything else we can do to assist you, please reach out directly.
-Gusto
- Branche: Restaurants
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
General Mangaer and Gusto Fan!
Bewertet am 27.8.2024
Gusto provides a simple end to end hiring proccess, a seamless payroll experience, and is user...
Gusto provides a simple end to end hiring proccess, a seamless payroll experience, and is user friendly for all members of the organization.
Vorteile
Gusto offers a user friendly platform that allows you to achieve all of HR/Payroll tasks in a timley manner.
Nachteile
It feels like thier is a constant push to use their features that we are not taking advantage of. Advertising that I could do without.
Antwort von Gusto
Hello Justin,
Hello,
Thank you for your kind words and for being a Gusto fan! We’re delighted to hear that you find our platform user-friendly and efficient for your HR and payroll tasks.
We appreciate your feedback regarding the promotion of additional features. We aim to offer valuable tools and options, but we understand that it can sometimes feel overwhelming. Your comments will help us balance our communications better.
If you have any other feedback or need further assistance, please don’t hesitate to reach out. Thank you for choosing Gusto!
-Gusto
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Worst customer service!
Bewertet am 15.2.2024
Vorteile
The system is easy to use, but it is super problematic.
Nachteile
Firstly, the customer service aspect has been less than satisfactory. On multiple occasions, responses to inquiries and issues were delayed or lacked the depth and clarity needed to resolve concerns efficiently. It's crucial for a service provider in such a critical domain as payroll and HR to offer prompt and effective support to its customers. Unfortunately, this has not always been the case, leaving our team in challenging positions during time-sensitive periods.
Another significant issue encountered was the unexpected cancellation of payroll processes without prior notice. Not only has this caused confusion but also operational delays, affecting the morale of our workforce due to the unpredictability of their compensation. We've been met with no information, no solution.
There have been instances where former employees were not promptly removed from our benefits plan for months even after being notified, leading to unnecessary complications and financial discrepancies. This oversight underscores a need for a more rigorous system or checks to ensure that employee status changes are accurately and timely reflected across all service aspects provided by Gusto.
Antwort von Gusto
Hello Dalida,
Thank you for sharing your feedback about your support experience. We apologize for any inconvenience caused and are here to assist you further. Your insights are valuable to us as we strive to improve.
-Gusto
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
An awesome system for small business
Bewertet am 19.9.2024
I overall like Gusto. I really like there customers service. They really try to help and will find...
I overall like Gusto. I really like there customers service. They really try to help and will find an answer for you. Even if they cannot they will escalate it without you saying too much.
Vorteile
I like the price. I like how I can pay my full-time and contractors all in one place. I like how they offer so many small business options for people who doesn't know what your supposed to have and not have. They will assist setting up all the tax information with you.
Nachteile
I don't like how you cannot do same day payment with certain tiers.
Antwort von Gusto
Hello Stacey,
Thank you for your review! We're so happy to hear that Gusto has been a great fit for your small business, from managing full-time employees and contractors to helping set up your tax information. It's fantastic to know that our customer service team has been supportive and proactive in resolving issues. We appreciate your feedback about same-day payments and understand how that can be important. Your input helps us continue to improve. If you ever need anything, we're always here to assist!
-Gusto
- Branche: Öl & Energie
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Gusto is super great for Small Employers
Bewertet am 26.3.2024
Great experience, I would use them again if I go to a super small company and their customer...
Great experience, I would use them again if I go to a super small company and their customer service is great also.
Vorteile
Easy to use for administrators and employees.
Nachteile
Not user friendly for companies over 50 employees.
Antwort von Gusto
Hello Branka,
Thank you for sharing your experience!
We're glad you found Gusto easy to use for both administrators and employees. We appreciate your feedback about larger companies. If you have any further questions or considerations, feel free to reach out. Thank you for choosing Gusto!
-Chelsea
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
This company sucks
Bewertet am 25.6.2024
Vorteile
This company sucks. They have terrible service. I switched banks and updated the information before I ran payroll so it would come out of my new account and selected the new account as the primary. The old account, there was no obvious way to remove it, and I thought electing the new account would take care of it. They drew out of the closed (old) account, which obviously didn't have any money in it, then charged me $100 per day "penalty" and as a punishment, they removed my same day deposit, WHILE STILL CHARGING ME FOR IT. Then, after explaining to them that this was their error, about 6 conversations, they refused to reinstate my same day deposit for which they were still charging me, were extremely condescending, AND REFUSED to refund me the $500 they charged as a penalty. Terrible company. Dont use them.
Antwort von Gusto
Hello,
We regret any inconvenience and distress this situation has caused you. Your experience does not reflect the standards we strive to uphold, and we are committed to ensuring a positive experience for all our customers.
If you have further questions about your account, please reach out to us directly at [email protected]. A specialist will assist you in ensuring the correct account is set as the default. Please note that due to bank processing timelines, it is essential that the correct default account is set prior to initiating a debit.
Thank you for your understanding.
- Branche: Bildungsmanagement
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Gusto makes payroll and benefits easy to set up and grow
Bewertet am 7.12.2024
I'm a huge fan of Gusto and recommend it for small businesses and nonprofits looking to set up or...
I'm a huge fan of Gusto and recommend it for small businesses and nonprofits looking to set up or streamline payroll and benefits.
Vorteile
Gusto provides everything you need for payroll, hr, and employee benefits management. I really appreciate how quick their support team is to help us with any needs that arise.
Nachteile
When setting up health benefits, you'll need to download pdf of the health plans to see all the fine print details from the providers (ie Blue Cross, UHC). Gusto's support team does a wonderful job guiding you through the process so you don't get lost in the details or overwhelmed by the options.