--- description: Ausführliche Erfahrungsberichte zu Five9 mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Five9 dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Five9 Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [VoIP-Software](/directory/107/voip/software) > [Five9](/software/91276/five9) # Five9 Canonical: https://www.getapp.at/software/91276/five9 Seite: 1 / 21\ Zurück: [Nächste Seite](https://www.getapp.at/software/91276/five9?page=2) > Five9 ist eine Lösung für Kontaktcenter und Callcenter mit künstlicher Intelligenz. Die cloudbasierte Lösung bietet Omni-Channel-Tools einschließlich Inbound- und Outbound-Call-Management, Predictive Dialer, Progressive Dialer, Chat, Social Customer Service, ACD (Automatic Call Distribution) und mehr. > > Bewertung: **4.2/5** von 484 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 484 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Five9 - **Region**: San Ramon, USA - **Gegründet**: 2001 ## Gewerblicher Kontext - **Startpreis**: $ 159,00 - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Polnisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Brasilien, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - AI Copilot - API - Agenten-Schnittstelle - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Vorlagen - Anruf-Tagging - Anruf-Transkription - Anrufaufzeichnung - Anrufplanung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufverteilung - Anrufüberwachung - Archivierung & Aufbewahrung - Aufzeichnung - Aufzeichnung bei Bedarf ## Integrationen (16 insgesamt) - Dynamics 365 - Freshdesk - Microsoft Teams - NetSuite - Nextiva - Oracle Service - RingCX - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - SpiceX - SugarCRM - Velocify - Zendesk Suite - Zoho CRM ... und 1 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [VoIP-Software](https://www.getapp.at/directory/107/voip/software) ## Ähnliche Kategorien - [VoIP-Software](https://www.getapp.at/directory/107/voip/software) - [Call-Center Software](https://www.getapp.at/directory/275/call-center/software) - [IVR Software (Interactive Voice Response)](https://www.getapp.at/directory/289/ivr/software) - [Telefon Software](https://www.getapp.at/directory/294/telephony/software) - [Kontaktcenter-Software](https://www.getapp.at/directory/593/contact-center/software) ## Alternativen 1. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1786 reviews) 2. [Ringover](https://www.getapp.at/software/117547/ringover) — 4.7/5 (877 reviews) 3. [Convoso](https://www.getapp.at/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [DialedIn CCaaS](https://www.getapp.at/software/104279/chasedata) — 4.8/5 (325 reviews) 5. [Readymode](https://www.getapp.at/software/107701/xencall) — 4.6/5 (142 reviews) ## Nutzerbewertungen ### "Customer Interaction software" — 3.0/5 > **Sanchita** | *29. August 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: 1. Very reliable software to use. 2. Very clear with the profile options to put as active and inactive. 3. No lag or issues came in between the discussions. 4. Voice mail by customers, messages are all just great features to deal. > > **Nachteile**: 1. Issues come with deployment and number of errors. 2, There is no notification or option to receive the call, it directly auto receives the call, and the customer starts saying hello. 3. Difficulty in understanding the call history records. > > We are using this as a point of contact for our customers, it helps us to make the process smoother by contacting them directly. Making calls, receiving calls, putting our profile on busy, maintaining contact list are some things which help us a lot. ----- ### "Admin Review of Five9" — 4.0/5 > **Ray** | *30. Jänner 2024* | Groߟhandel | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Five9 was hands-on during the setup. Their promises stated that Five9 had everything that we needed. > > **Nachteile**: What we received is not what we were promised. Limited integration with Salesforce. Support quality is hit or miss. ----- ### "Five9 cloud phone" — 3.0/5 > **Amitabh** | *19. November 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: 1. Easy to integrate with any ticketing tool. It is added as a plugin and is easy to use and manage. 2. You can setup from station based on Gateway or any id that you configured. 3. Proper reporting of incoming and outbound calls. > > **Nachteile**: 1. Automatic logout from the machines if you are not there for even 5 minutes. 2. Voice quality is not that much clear and good. 3. Very slow and time taking to start in the day. > > We are using Five9 as a cloud contact support platform to call and interact with our customers. It is not that much efficient as we expected. Frequent session logout and audio quality issues cause trouble in doing work. ----- ### "Amazing Change Management Tool" — 5.0/5 > **Lin** | *8. Juli 2020* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior. > > **Nachteile**: Five9 has not been as widely adopted within our managers as WalkMe had been amongst our general users. The UI is easy to use, but could use some updating. > > We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives. ----- ### "Highly Recommend Five9, after failed implementation of 3 other apps" — 5.0/5 > **Pam** | *29. Oktober 2019* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: After implementing several other call center software programs that did not meet our requirements, Five9 offers such a rich feature/function set and meets all our needs. The sales, implementation and support experience has been superior compared to their competitors. > > **Nachteile**: From and IT perspective, the help desk/customer support team's knowledge is lacking. Most of our inquiries are not able to be addressed by 1st level > > Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency ----- Seite: 1 / 21\ Zurück: [Nächste Seite](https://www.getapp.at/software/91276/five9?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/91276/five9) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten