Eingeschränkte Funktionen, schlechter Kundenservice
Leider nicht zu empfehlen, da weder das Tool überzeugt, noch ein guter Support geleistet wird. Beides ist für ein so wichtiges Thema wie transactional emails leider unerlässlich.
- einfaches Monitoring der täglichen send outs
- Anbindung an Mailchimp
- schlechte Analyseoptionen
- OR und CR werden nur 30 Tage gespeichert
- Kundenservice nur per Mail erreichbar; reagiert nur sehr langsam, selbst bei absolut zeitkritischen Themen; CS sitzt in den USA und beginnt Arbeit erst 13 Uhr deutscher Zeit
- keine optimale Usability
- Suchfunktion funktioniert nicht immer
- Tracking funktioniert nicht problemlos
- IP Pool wird nicht optimal überwacht, bei shared IP kam es allein dieses Mal zwei Mal zu deliverability Problemen
An excellent, if costly, transactional email service
We were experiencing spikes in bounce and spam rates with AWS's SES. We were able to switch to Mandrill in a single day and immediately saw dramatic improvement. As necessary, we later built out support for bulk sends and black list checking and scrubbing. All in all it was an easy process and a good product.
Mandrill provides a simple and well documented API and has libraries and integrations available for many major web frameworks and languages. Making use of it for simple email sends is a fast and easy process, and it provides additional functionality for black lists, white lists, bulk sends, static IPs, etc. Their dashboard makes it extremely simple to see all the emails sent to a given address along with full content and reasons why sends failed or were delayed, which is a great for debugging and testing. They also provide analytics and send, receive, open, click, and bounce rates.
The service used to be much cheaper, but costs went up sharply when it was reabsorbed back into Mailchimp. Still an excellent service, but harder to recommend without reservation.
Trustworthy tool for delivering emails to your customers
Works well, haven't experienced any problems. Has an online GUI where you can easily find emails that were sent, easy to see blacklisted emails. Has a nice statistics page to see how your emails are doing overall. We've been delivering millions of emails in past year without a problem.
The PHP SDK I used was kinda outdated and it had little options to change the behaviour without manually changing the source. They should update the library to standards that are more current.
GUI where you can view emails, etc. sometimes is a but slow. The search filters could use a face-lift.
Great, while we had it!
I run a busy social network. Around 6,000 users total, and 300-400 online at any given time. Due to this, I needed a transactional email service that had great deliver-ability for invitations, verifications, password changes, etc. Mandrill was recommended to me, and we were completely happy with the service. Unfortunately, when they bundled Mandrill into Mailchimp, we couldn't afford it anymore.
Unfortunately, bundling services did no favors. What previously was affordable for us no longer was. While the service is great, the way the change was implemented was sudden, leaving companies little time or recourse to find other options quickly. That solidified my decision to leave- most companies would grandfather in existing members, offer a lower rate, something. They simply provided us with addresses for other services, losing customers in the process.
Great for personalized emails
Mentioned earlier - Mandrill is great to get a high level of reaction via emails. The developers set up customized scripts to send out relevant content to our customers and partners so they are always in the loop.
Transactional Emails is really necessary in today's world, we get a much better open rate and much better interaction when we use this system rather than a simple mass email message. Totally recommend this set up, and it has the the facilities to set up everything pretty easily.
The API documentation is robust, and their service uptime is great, it does what is advertised.
The fact that I need to have a mailchimp paid account and to get into Mandrill through Mailchimp is a little weird, but it's minor in the grand scheme of things. I don't use Mailchimp, our marketing department uses an alternative, but our developers use Mandrill.
Reliable transactional email
We're using Mandrill for all our transactional email needs, as and endpoint in our API concentrator. It's proven to be very robust and reliable over the years.
Mandrill (now interated inside Mailchimp) has been a solid and reliable transactional email provider, with great delivery rates, very slow spam scores and ultra-fast reception speed. It provides useful and flexible reports and great dashboards too.
In order to keep it's spam reputation high it takes some effort to set up a new email domain in Mandrill. You have to prove you own the DNS and configure a SPF/DKIM record.
Amazing transactional email relay
We've been using Mandrill as our email relay of choice for all our applications and APIs, and it has been working great in every aspect.
Very fast delivery with exceptional delivery rates;
Does a great job keeping reputation high;
Very nice dashboards and reporting;
Ability to segregate into sub-accounts;
Very easy to integrate with MTA's and API clients;
Domain validation could be made simpler;
Roles and permissions should be more flexible;
Once Mandrill got integrated with Mailchimp the pricing model became less attractive;
Checks and balances to make sure automatically generated emails run properly
Great safeguard to make sure customers are interacting with outreach and troubleshoot problems that arise.
As a SaaS company, we have customers that use our product and depend on automated emails to get information about their account on a daily or weekly basis. Mailchimp allows us to quickly flag whenever something has gone wrong in our system due to abnormal spikes / lapses in emails sent. It also allows our Customer facing team to see how clients are interacting with automated emails (opens, clicks, etc.) with the helpful ability to resend emails that were missed or accidentally deleted.
The interface can be laggy to load, and not super intuitive how everything is laid out. Overall minor UX improvements could make a big difference between using this tool occasionally to troubleshoot issues, vs. using it more regularly to get proactive insights and reporting.
An alternative to Sendgrid that works as expected
This is a straightforward, plug and play alternative that opens up the option to connect with a more marketing/campaign oriented Mailchimp service. I like that it's exactly what you'd expect as a developer when looking for transactional email services.
It's very powerful and as simple to use as its alternatives. Integrations make it very powerful and the pricing is fair. This is a no brainer alternative or first choice when looking for transactional email service.
There's not many improvement opportunities to talk about in transactional email. When it works it works, and Mandrill works as expected.
Powerful Transactional Email Service
We were using our local vendor for Transactional Email Services there was inbox email delivery issue mostly I was getting complain from my users that there invoice through emails is not reaching on time and sometime it's in spam. One of my friends recommended Mandrill and it's really amazing. Great IP Pool with a high inbox delivery reputation flexible API for integration and real-time email delivery.
First of all I need to login in Mailchimp account to access Mandrill which is very irritating and secondly there pricing is very high.
The best tool for startup subscriber emailing
Easy creation of professional looking newsletter and customer emails with little effort. Great automation that removes the mundane tasks out of email marketing.
I like that mailchimp can be directly integrated into Wordpress websites to create lists - this makes it super easy to send newsletters and keep in touch with subscribers.
While the drag and drop email builder is very convenient, I sometimes wish there were more options/ the options were less rigid.
Cost effective transactional email
A transactional email server is setup within minutes and available for you to send out content to your distribution list.
The application provides
- Graphs to show how many emails you're sending each day
- What countries your sending the emails to
- Open rates
- Mail clients used (useful to optimise content)
- Spam rates/unsubscribe rates
- Great delivery rates
Very cost effective.
A couple of years ago, Mandrill made it a requirement for you to have a Mailchimp subscription in order to use Mandrill. It would have been better in my opinion to keep the two applications independent, just like Sendgrid.
Whilst it doesn't make the cost materially more expensive, it does mean that you have to log into Mandrill via Mailchimp which is annoying.
Perfect client for managing and sending transactional emails
It allows us to maintain perfect email delivery for all our companies' transactional emails and easily troubleshoot instances where emails were not delivered.
This application is an addon of MailChimp and is best suited for transactional emails (automated emails, think 'forgot my password' type emails). It allows you to easily manage your sending domains , although you have to verify these before you can send emails. The best feature by far is the ability to view all emails that were sent or failed to arrive, including the contents of the emails and the reason it bounced. This allows us to quickly troubleshoot whenever we get a support ticket regarding an email that did not arrive.
During our 6 months of using this feature, there has been zero downtime.
It is more expensive than some competitors, but its pricing model is very fair and easy to interpret. It does require you to have at least a monthly subscription with Mailchimp, and if you are not using this it is more expensive.
Mandrill is a powerful application that has proven useful for transactional email. They offer an API, decent reporting and storage of track/click data for 30 days.
As part of Mailchimp they now require both a Mailchimp and Mandrill subscription. I have no problem paying for Mandrill but I'm not a fan of this billing requirement as I don't need Mailchimp. Secondly, in the 2-3 years that I have been using Mandrill I have not seen a single feature release. I find this unusual. True, it works great as-is, but there are definitely areas that can be improved or features that can be added.
Very good transactional email API
The API is easy to use and the setup is fast. Rather cheap plans when you get started (but gets expensive soon)
The archive of messages is way too limited! I don't require to keep track of the message content of all our messages, but for our business we must keep track of whether the emails have been sent/read/rejected or not, and there is no way to achieve this even on a higher plan. We'll have to build a workaround with webhooks or find another tool that offers it
Mandrill has been great to help reduce the amount of time I spend on each client of ours. I have the ability to check email faster and help more people.
Mandrill is great to backtrack on emails that my company has sent out. We have the ability to view if the email was delivered, bounced, and how many times it has been sent + opened and clicked on. The features of mandrill are great for the company because we rely heavily on mandrill in order to see that.
At this moment, I can't think of a negative effect of mandrill. It is very easy to use and easy to maneuver around.
Very easy mail management for developers
Setting up mail services for applications we developed for clients.
Very easy to setup and use. If you need to send mail with your application this is one of the best and quickest ways to do it.
I have used it before they required a MailChimp account and that is too bad that you need a MailChimp account to use Mandrill now.
I wish it were more like MailChimp
The pricing is good. We have been using it for years and the only reason we are keeping it is because we don't the pain of switching over to another vendor.
The reporting features are very weak and we don't like that we have to access MailChimp to get over into the Mandrill dashboard.
Great programmatic emails
It's got a terrific api that can send programmatic emails (like transactional emails) with ease. Great deliverability.
The UI is incredibly dated. It doesn't look like it's had any love in 5 years. Still, it works and that's what counts.
Take email to the next level
Reliable service for emails
Send emails reliably and cheaply to users upon transcation
Transactional emails made easy. Emails are cheap, and a good admin interface to have visibility in to what has been sent or blocked
More robust block rules would be nice. Blocked emails need to be manually removed. I understand why mandrill does this, but would be easier if there could be custom rules
An email sending API with stats
We liked using Mandrill. We appreciate the clear documentation.
It is not so frequent to see and API focused on statistics. I liked the dashboard of the email campaign filled with stats.
There is so much competition with email sending API and large player are in the game. But I liked the add-ons compared to other API which most of the time only focus on sending emails, and nothing more.
Did Mailchimp stop maintaining Mandrill?
The API is easy to use and the templates and versatile, but it doesn't seem that the product is making any new developments
Templating system is quite versatile with the ability to send parameters with the emails using the API
- Mandrill doesn't store past emails for backup, even as a paid option
- the UI seems 10 years old, and not user friendly