NetSuite Erfahrungen

Lots of options to create reports and define items.

Very Difficult to integrate and overly complicated. It slowed down our overall processes and a lot of the logic did not make sense when defining items. It isn't good when they tell you to use a different program to help with the definition process. It is very expensive as well especially when the training is so poor that all you wind up using it for is glorified accounting.

The functionality and limitless business intelligence through dashboards, saved searches, customized financial statement layouts.

There is a significant learning curve to utilize the higher level functions of Netsuite. I am still learning new tips/tricks after 10 years with the software.

The multi subsidiary consolidation features, reporting and saved searches etc

Not having the inventory aging report which is a basic requirement for all the ERP solution

NetSuite allowed our business to reevaluate process and streamline existing ones, while serving as a single location to house our financial, banking, and CRM data.

Our implementation process was messy, but we got on the right track early and have worked with our ACS optimize team to make the product the best it can be.

Once acclimated to the NetSuite ecosphere, navigating most of the essential functions became fairly intuitive. There is a consistency across the system which makes it easy to learn new functions and reporting.

The onboarding process was brutal. I don't know if this was an unfortunate circumstance or if this is S.O.P. for Netsuite, but we rarely had the same contact for more than a month or two. It was incredibly difficult to get answers, and we eventually had to involve consultants to complete our setup.

We like that we are using only one system for our accounting, fixed assets, sales, purchasing, inventory management, reporting.
There are some things that are easier than they were before for us.

This will be a long list. It's very frustrating to switch to an expensive system that cannot do what we thought it would be able to do, and has unexpected challenges that we just have to live with.

- Parts bin verification button, box down arrow check-mark icon thingy. It's too small to see, and too many clicks.
- Not able to batch print more than 100 invoices at a time. NetSuite does not care about this but its a huge deal when we have over 2000 invoices to download at once. We can easily miss 100.
- Invoices disconnect from sales orders if they are changed, leaving the sales order open again. Which leads to double billing because we are checking our open orders, trying to close them all. 
- Internal invoices create a receivable. It would be so much easier if they just didn't at all. 
- Credit memos are an afterthought. It's like we're the first company you've dealt with that does them. 
- No negative quantities are allowed on sales orders so adding inventory back into stock requires a credit memo.
- The entire parts ordering process is so difficult for our parts people. You can't easily see how many you've sold in the past, you can't see how many your location already has on order, without flipping through screens. It's a cumbersome, slow , confusing process. The amount on order shows the amount for the entire company so it's totally useless. Then on the item receipt, we can't see the total dollar value per line so the guys are constantly receiving parts at the wrong dollar value, making AP's job really difficult. And since our developers cant fix it, and were on the basic service level tier, were basically told too bad, by an automated email from Oracle. It's so frustrating.
- We can't add more invoice info to customer statements. Info like unit numbers. The statement function in the system is essentially useless to us.
- Grey font on a white background in a small size that you cannot change. It's like Oracle said "let's make this as hard as possible for people with bad eyesight".
- Some lists that have lots of items we can select ALL, but others, you can only select one range at a time either 1 to 25 or 1 to 100. No rhyme or reason to it.
- The entire Item Receipt and Item Fulfillment process makes everything slow, and creates 3x more transaction lines. They are redundant. If we had known that every transaction line would appear on three different transactions every time, we would have known we were on the premium tier which would have cost more money and we wouldn't have chosen NetSuite. The basic level includes 200,000 transaction lines. So now we are over that number. This was dishonest from the sales process from the start. Now we are forced to pay an exorbitant amount to move up to the next tier. They held our system hostage for ransom.
- They don't give your developers free accounts! For us that meant we didn't have enough accounts for all our employees.

There's lots more but I think you get the point.

I am able to get every information that I need and that would be vey helpful in fulfilling may task and helping our customers in timely manner.

Restrictions based on your user account.

NetSuite is a fantastic program that stands out for its flexibility and versatility. It allows you to manage your entire company seamlessly through an easy-to-use platform. The access and control it provides over various business functions make it an invaluable tool for streamlining operations and ensuring everything runs smoothly. Whether you're handling finances, inventory, or customer relationships, NetSuite makes it all manageable from one central hub.

One challenge with NetSuite is the overall initial costs, particularly when you don’t fully grasp the value it brings right away. Additionally, its immense versatility can sometimes be overwhelming, almost like falling into a rabbit hole with countless features and options. To get the most out of it, it's crucial to have strong upfront control and a well-thought-out plan for implementation. Without that, it’s easy to get lost in all the possibilities.

I like that we are able to communicate to our current and potential clients, as well as to our suppliers without hassle. All info, templates and previous conversations are in one placem If another person is going to attend to their concerns, no need for lots of instructions, just need to go through netsuite and everything is there. It also has lots of features that I didn't expect. Especially the trend and reporting analysis, it helps us see how many customers we are serving so we can better manage them. We can also get back to the last task the previous user has worked on. If any problem occurs, rhe customer service is ready to help and is very accommodating.

I just love the app. Only that i sometimes have poor signal when I'm at an remote area. The problem is that the database cannot be uploaded when theres no signal. So if I needed to go through my tasks or call a customer, I need to go to a place where the signal is good so i can do that.