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827 Bewertungen
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 0.0 /10
SCHLECHTER SERVICE!, PREISE ÜBERTEUERT, FINGER WEG VON VERIZON!!!!
Bewertet am 13.5.2021
Vorteile
Also die APP Reveal ist Verizon gut gelungen.
Nachteile
Am System meckere ich gar nicht... der Service ist sowas von schlecht, ich finde dafür keine Worte. Ich bin seit 16 Jahren in der Branche tätig und habe mit einigen Unternehmen zusammengearbeitet aber noch nie, hatte ich ein Unternehmen wie Verizon. Gefühlt 7 von 10 Mitarbeiter beherrschen die deutsche Sprache nicht. Wenn man ein Problem hat, ist man aufgeschmissen.
Beispiel: Ein Fahrzeug von uns, wurde vom Verizon Techniker nicht korrekt angeschlossen, was passieren kann.. vollkommen ok. Das Fahrzeug zeigt während der Fahrt öfters an, das er im Abschleppmodus ist. Das bedeutet, wenn mal das Fahrzeug wirklich gestohlen werden sollte und gerade Abgeschleppt wird, können wir es nicht nachvollziehen. Ich warte nun seit über 1 Jahr!!!!! Das ein Techniker vorbei kommt und sich das anschaut oder das wie versprochen Verizon mir die bezahlen monatlichen Raten gutschreibt.
Kannst du vergessen! Ich habe es aufgegeben und das ganze meiner Anwältin überreicht.
DIESE BEWERTUNG HAT AUCH MIT DEM PROBLEM VON DEM EINEN FAHRZEUG NICHTS ZU TUN. DER SERVICE VON VERIZON IST EINFACH GROTTENSCHLECHT! WIR SIND KEINE KLEINEN KUNDEN BEI VERIZON UND HABEN EINE MENGE FAHRZEUGE VERKABELT UND LEUTE, WIR BEKOMMEN NICHT MAL EINEN ANSPRECHPARTNER. DAS SAGT ALLES AUS!
FINGER WEG VON VERIZON!
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Kundenservice miserabel, falsche Abrechnungen
Bewertet am 23.9.2021
vor Jahren war die Zusammenarbeit noch gut, im Frühjahr hat ein Mitarbeiter der jetzt nicht mehr da ist weitere Geräte zum Test angeboten, dies hat aber technisch nicht funktioniert, seitdem monatlich falsche Rechnungen, kaum Reaktion, persönlich sind die MA kaum erreichbar, seit einem halben Jahr keine Lösung in Sicht, weiterhin falsche Rechnungen. FINGER WEG!!!
Vorteile
das Produkt ist gut, die Flexibilität per Strom vom Zigarettenanzünder gibt es mittlerweile nicht mehr
Nachteile
mittlerweile müssen die Geräte fest verbaut werden, dadurch nicht mehr flexibel wechselbar
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Absolut Inkompetent
Bewertet am 2.5.2023
Absolut und kompetent.Würde ich allem abraten. Es gibt bestimmt was besseres auf dem Markt.
Vorteile
Kann ich leider nicht beurteilen da. Ich habe das erworben und kein Termin zum Einbau wieder Angebot zum Einbau erhalten. Versuche per Beginn alles zu stornieren.
Nachteile
Absolut inkompetent kassieren nur das Geld kümmert sich überhaupt nicht um Kunden !!!!!Ich zahle seit sechs Monaten und bekomme kein Einbautermin. Bei Telefonat spricht eine ausländische Frau, die ich gar nicht verstehen kann und erzählt irgendwelche Märchen
- Branche: Paket- & Frachtlieferung
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Unseriös
Bewertet am 2.2.2021
keines mehr
Vorteile
bei verizon Connect ist der Kunde kein König,
Nachteile
sehr unzuverlässig, und nicht ehrlich, gestehen ihre Fehler nicht ein.

- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
GPS works great and so does the Fleet Service feature that allows us to track maintenance...
Bewertet am 20.6.2018
Vorteile
The interface is very functional. We now have 8 vehicles on GPS at all times, in our business many times you'll need to drop everything and find help. The GPS allows us to our closet tech in the area. The Geofences also allow us to see how often we visit our favorite vendors which has provided essential info on our decision to begin stocking inventory.
Nachteile
The alerts are pretty unclear when there is an incident. Our drivers tend to give a bit on push back on their weekly driving score. If there was a bit of definition behind "hard braking or "quick starts" I think that would go a long way.
- Branche: Öl & Energie
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
REVEAL REVIEW
Bewertet am 7.6.2019
OVERALL, THE SOFTWARE HAS BEEN SUFFICIENT IN THE NEEDS FOR OUR COMPANY AND HAS BEEN USEFUL IN MANY WAYS.
Vorteile
THE COST AND THE FACT THAT INSTALLATION WAS INCLUDED.
Nachteile
SOMETIMES THE REPORTS ARE DIFFICULT TO PULL CORRECT INFORMATION
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
The WORST
Bewertet am 3.5.2023
horrible wouldnt recommend to anyone especially for those who rely on tracking in order to run your business
Vorteile
there is nothing i like about verizon connect
Nachteile
account manager changes weekly. gps units do not function properly show trucks in tow when they are not shows trucks are running when they are not. I have spent countless hours troubleshooting they are sending out new units for defective ones they never arrive call in again they want me to troubleshoot again. the only thing this company is good at is charging you for services that do not work.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Horrible customer service
Bewertet am 24.2.2023
The service worked well enough but company phones work just as well and are cheaper and more useful. I would never recommend this company to anyone.
Vorteile
It was very easy to install, and the interface was simple.
Nachteile
The customer service was insane, we used the service for 4 years and it worked fine but we eventually didn't need it anymore. So we cancelled the service by email at 3 times over the next two years, and followed up by phone each time. In every occasion the customer service assured us that the service was cancelled however the following year they would retroactively try to bill us for it and we would start all over. Thankfully we had pre-paid for the first 4 years so they could not continue to bill us during that time, at this point we still don't have confirmation of cancellation after our latest email and phone conversations. They seem like a time-share salesman when trying to cancel, I would avoid this company like the plague.
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
amazing!
Bewertet am 24.9.2020
It has been very good, overall it was easy to use and have not had a problem with the service so far.
Vorteile
Extremely easy to use, Granular functionality for alerts personalizable dashboards, Great monitoring features.
Nachteile
Long contract periods, this service is actually quite expensive. I wish there was some type of price break, Must install system yourself.
- Branche: Verbraucherdienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
struggling
Bewertet am 17.6.2019
Vorteile
There is no feature that I believe stands out from the others I have used.
Nachteile
Compared to use of others, Reveal seems to be behind the software. I was given a bunch of lines to purchase the product and then once I did, none of the promises were handled. Customer service is slow to react, calls back at times after hours. They have gotten better but the past treatment still leaves a tough decision.
- Branche: Öl & Energie
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Tracking Our Team
Bewertet am 10.6.2019
Vorteile
The basics of the software are sound. Using the software is fairly easy and the mobile app is solid.
Nachteile
Lots of glitches and the web interface is constantly down. We see lots of lags in reporting as well.
In Betracht gezogene Alternativen
SamsaraGründe für den Wechsel zu Verizon Connect
We originally went with Fleetmatics (before they became Verizon Connect). They seemed to be one of the best at the time.- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Terrible
Bewertet am 30.11.2017
Vorteile
system is easy to use -- when it works ofcourse
Nachteile
Awful company, constantly messing payments up and taking 2 or 3 months at once, didn't charge me enough and demanded more money.
the system lost an invoice due to an error and after many calls trying to get support (all I got was an answerphone, which is standard) after many attempts the support team said that they would fix it and after another call the next day, all I received was a manager saying I have to sort it myself, who then hung up on me.
there is a long list of issues with Verizon WORK, there sales team lie, there is no support when you need it and they treat small companies like they are doing them a favor by letting them have the product.
the customer service offered lets this potentially good product down
- Branche: Baumaterial
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Great Product!
Bewertet am 30.1.2023
Very good. We always get the phone calls or messages and I love how if a message is sent, it comes to my email.
Vorteile
I love that I am able to forward our work calls to my cell phone. So not matter where I am at, I can answer the phone.
Nachteile
The app can be tricky. I just use the desk phone we were given and make changes from it, if I will be out of the office.
- Branche: Rundfunk
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 7.0 /10
Verizon connect
Bewertet am 26.8.2022
Vorteile
It's a great app by the best mobile company around
Nachteile
Nothing Verizon is the goat of all mobile services
Antwort von Verizon Übersetzen auf: Deutsch
Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: [email protected]
- Branche: Sicherheit & Untersuchungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Better Services out there than Verizon Connect
Bewertet am 13.10.2021
The service has been decent but the last year the service was not working properly and they wanted to update the units. They have a sneakly contract with a automatic renewal after completion of contract and a 60 day written cancelation policy even if your contract it about up. We cancelled anyway and contacted our company attorney to handle.
Vorteile
It was easy to use and did work in the beginning
Nachteile
Other services provide more features for half the price and they also have easier contract requirements when adding new trucks to the system.
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Absolute Garbage
Bewertet am 10.1.2022
So far my experience with Verizon has been a nightmare. I don’t know if they’re all stupid or if they’re just passing me around so they don’t have to deal with it themselves. They are liars, they do not Hope resolve issues and they are still trying to sell me more products!
Vorteile
This system has very few redeeming qualities. The mileage is an accurate the maps are outdated and it’s possibly the worst customer service I’ve ever dealt with in my life.
Nachteile
We were sold this program under false claims that it would give us the hour report that we needed for equipment. It does not work for me and I’m locked in a $39,000 contract.
In Betracht gezogene Alternativen
SamsaraWarum Verizon Connect gewählt wurde
They discontinued your program and we were told the new program would do exactly what the old one deadGründe für den Wechsel zu Verizon Connect
We went with the Verizon connect under fraudulent claims by their sales person. They are liars and their Customer service and product sucks- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Avoid this company at all cost
Bewertet am 18.8.2020
Horrendous. From the first day to today.
Vorteile
Very little good about this product when compared to the alternative products we use which are significantly cheaper and more robust
Nachteile
Lengthy list. In the past 6 months the following has happened.
1) tracker failed and it took them over 8 weeks to send us a replacement. When they tried to book the installation it took even longer. Comment from the rep was that they can’t get anyone to install their products for them. When they finally did have someone come out his comment was that we were lucky the vehicle ran at all considering the job the original installer from Verizon did.
2 our service representative sent out a mass email and “forgot” to blind copy everyone. I have since seen a significant increase in mail from people that shouldn’t have my email address. What do you expect when you share 685 peoples emails with random strangers.
3 I have asked several times to speak with a supervisor to address some of the concerns. That was a month ago. Still have yet to hear from them.
4 their new processing system has issues applying Payments. So when you do pay, they still dump you into their collections process with numerous threatening calls which are automated and require you to call them back.
5 When you do call them back, you will be on hold a minimum of 40 minutes and when they state they see the issue and how to resolve it, they still don’t resolve it resulting in continued calls
6 be very very careful of the cancellation terms. Even when you do follow it to the letter they may not process the cancellation.
Best recommendation is to use absolutely anyone else. Anyone else.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
The software is okay, the organization is not
Bewertet am 14.6.2021
Vorteile
We are able to see the location of our vehicles and assets. This came in handy when we had a vehicle stolen 2 years ago. The geofence and harsh driving reports alerted us to the fact that it had been stolen. We were able to recover the vehicle quickly and provide the reports for the criminal investigation.
Nachteile
The software is not an issue, the problems are within the organization. The left hand does not know what the right hand is doing. We have had at least 6 representatives in the past 4 years. Requests have been dropped, we ended up getting charged for a whole year for a unit that was supposed to have been cancelled. No matter what I provided in the way of email threads and documentation on the requests I had sent to cancel the unit at the point of expiry, I was told that because the documents were not completed on their end for the cancellation, the best they could do was to put in for a cancellation at the end of the next year. I could not get to speak to a manager or someone with any authority no matter how many times I requested it. In another instance we had decide to add the non powered asset trackers to some of our equipment. It took 3 months for the units to arrive and then another month to solve the install and activation issues. We were promised credits and never received any. Every time we have needed to add a new unit or make a change the process is agonizing as we have had to work with multiple departments and it seems like none of them are connected or have all of the information. We have had issues with payments not being applied to our account that have disrupted our service with no compensation. The list goes on really. If we weren't stuck in a contract on several trucks and pieces of equipment we would have ditched this system long ago.
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Verizon Connect Autorenewal sham
Bewertet am 4.1.2019
Awful.
Vorteile
I'm too disturbed by the customer service to comment positively about the software
Nachteile
We had been with Fleetmatics/Verizon Connect for 12 years. We rec'd little support though a couple of years back, a sales rep called to have us sign a new contract with an annual autorenewal. This November we were researching Fleet tracking options and called F/VC to find out when our contract was up. We were told at the end of January so mid-December, we reached out to them to tell them that we weren't going to renew (we found another provider with more services and lower prices) and asked what we needed to do. The man who introduced himself as our "Customer Success Partner" told me that our contract requires 60 days notification so we were stuck through Jan 2020. I explained that we hadn't been informed that when we called. He sent me a copy of the contract and told me "too bad" that my company should understand who it is doing business with. He said in no uncertain terms we were locked in through Jan 2020. I asked to speak to his manager but was told she was out of the office but well aware so if I called her the next day, I wouldn't have any better success.
I did a search on New York State law and learned that a contract w/ autorenewal needing notice of more than 30 days requires the vendor to notify the signee of their renewal timing by certified mail (or in person) betwn 15-30 days of the deadline or it's not enforceable. Within 24 hours I received confirmation that the contract will terminated this January and not the following!
- Branche: Architektur & Planung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Contract renewal
Bewertet am 20.8.2019
Everything was good till I try to get in contact with my account manager, I was placed on a phone call with a rep, because I was offered a better price on another company so I called to see if Verizon could have giving me a better price to increase my units. This was not possible because the only do this when the contract it about to expired, I remember that I had a contract, but my calculation it should had expired well it's not the case happen that I have sign up for 3 years renewable automatic 3 MORE YEARS if you don't provide then with a request on writing to be place on file till the end of your contract, but as per the rep I could buy my full contract, Well my advice to you is BE careful with this contract because it do not make sense to have a contract after you had comply with the first 3 YEARS 36 MONTH!
Vorteile
Software is good it do a good job but read your contract.
Nachteile
It refresh over 90 seconds most of the time.
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Fleet Tracking or Fleet Losing, Spent three years with this firm, Customer Service 1/5.
Bewertet am 4.3.2019
Customer Service is a below average in my opinion. If your transponder unit fails or is not functioning correctly it takes weeks, if not months before someone investigates and actually does something and you must constantly complain before they will even consider replacing the unit. This is simply not practicle if your running a business.
My customer service representative, was quite happy to point out conditions of contract terms and costs but randomly listened when there were problems. At which point these were passed onto other agents.
Having had contract review time, I was told pricing would be looked into. A few weeks went by and was quoted that standard contract terms pricing applied. Definitely would not re-sign a new contract period with a lack of customer service I've experienced. If what they did not like hearing did not please them, their tone would change and definitely not in favor of helping or delivering that "Customer Service" you'd come to expect. It would simply be, "well sir, as per the contract". Do not expect discretion in their service delivery. It is a no from me.
Vorteile
Been able to track vehicles when it actually worked and detailed reporting where necessary.
Nachteile
Reporting false location and telemetry. The car was parked in the workers home driveway of the home, (Physically inspected). The Verizon Connect System revealed the car was parked in the local park some 1klm away. Not very accurate reporting at all. Transponder Unit eventually swapped.
Another device reported a truck driver doing excessive speeds, however the truck has a speed limiter and was simply not possible to do that speed on the suggested road way when the device said it was in the middle of bushland where there are no roads.
Getting a detailed report can be slow if your downloading it and waiting for it to compile. Sometimes it would freeze up despite running all day. Most times, Had to close the browser and restart. Other times it was a little faster and did deliver the report.
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Great Product - No one Stands behind it
Bewertet am 7.2.2022
We signed on with Fleetmatics prior to Verizon purchasing them and we were happy from day 1, onboarding, customer service, scheduling the device installs were unmatched. When Verizon bought them I was excited because our Mobile Devices and Internet experiences had been fairly positive. But boy they have redefined the term disappointment. The customer support went from almost instant response to day, weeks to having ask multiple times and then getting our account rep involved and have to request multiple times there too. The most recent (not so recent) request started in January 2021, we had a couple devices that were not being active. Took months of going back and forth to realize we could get upgraded models, they were also trying to get us to purchase additional products and less cared that they had existing products that weren't working. Took additional months of getting a new contract sent so we could sign, they sent the wrong devices, more months of getting the old ones shipped back and the new ones sent out. Once the new ones arrived and the wrong ones sent back the wrong devices back (August 2021) the wrong devices are still listed on our account. Today is Feb 2022 the wrong devices are still on the account, probably over 100 emails sent to the Account Rep, his boss and his boss and still not getting anyware, I spend more time managing these people then i do my own employees. Hope to get resolved soon, not reccomended will be leaving once the contract is up.
Vorteile
The User interface, reliability of the devices and accuracy of the tracking is unmached
Nachteile
The customer service and response is absolutely terrible.
- Branche: Industrieautomation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 3.0 /10
BEWARE of the Details Before you buy - Does not Interface with Quickbooks Well
Bewertet am 30.1.2019
Right now we are paying for the monthly as when you sign up they say " there is no stopping the payment". However, you can't see where it is going to really work, or not, until it starts getting implemented. We were "gun ho" when we started as it was "completely customizable". We test drove a system last year and ditched it because the invoice could be sent to the technicians email for data mining. They promised to make sure it didn't happen with this one and sure enough the day we started none of the pricing showed up for parts and the email feature was enabled. That means they wasted our time in the multiple data gathering sessions to set it up. WE HAVE ASKED FOR A CANCELLATION BUT WERE TOLD THEY DO NOT DO THIS AND THAT WE WOULD HAVE TO PAY THE WHOLE YEAR.
Vorteile
Great for the Field guys as they like the photos and dispatch features. The details get out to them faster and they can start from home to the first calls for the day. Turn by turn directions are great if all your site locations are set up.
Nachteile
The interface with Quickbooks is one way with parts. Changes in prices in Quickbooks have to be hand entered in both systems. We were told we would not want to use the Quickbooks after using there software. That is code words for "It doesn't work well" with Quickbooks. The time to generate an invoice is twice as long for the invoicer. The time from the techs has to be hand transferred to the invoice. There is no automatic calc from field to invoice because "they don't want to be responsible" for the techs pushing the wrong start/stop times. The time savings given in the sales pitch is diminished by the lost productivity in maintaining pricing and transferring times. Also the techs can alter the time they actually start and stop so forget using it to prove in any court when they actually arrived. For those of us managing technicians there is just as much chance for time abuse using this system. In the day of SQL database interfaces they are missing the boat in a fully integrated system. Every answer to our objections was to have us place a comment on a link button for the "developers" somewhere in the UK to "consider".
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
The technology and product work reasonably well. The information is an asset to managing the...
Bewertet am 6.6.2018
Vorteile
The software is relatively intuitive....which is good because the customer support is the worst I have EVER experienced with any product! If you enjoy figuring things out on your own, you will really love this product. You can make it work for you with a little experimentation and some extra time invested.
Nachteile
The customer support is non existent. They have a lot of nice people answering the phone that are very sorry for your troubles...."someone" will get back to you within 24 hours. Unfortunately when they get back to you they are unable to assist you so they will elevate your issue to the tier 2 rep. The tier 2 rep will then get back with you in 24 hours. The tier 2 rep will likely be unable to help you...but they are also very nice, courteous folks who are sincerely sorry for your issue. The tier 2 rep will elevate it to a high priority and you will be contacted within 24 hours. The high priority rep will email you and ask if you have completed the proper documentation and send the forms to you....these will be the same forms you received and completed prior to this whole cycle beginning. Save the original forms so you can just resend it. It will save you time. I am sure by now you get the point...I have waited well over 6 weeks to get a device installed in a vehicle for fleet expansion. This has happened on more than one occasion. At present I am looking for another vendor who has equivalent technology with a matching suite of genuine customer service. My advice would be that you continue to look elsewhere and see what you can find before you are trapped in a 24 hour service cycle!
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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- Weiterempfehlungsquote 0.0 /10
This software is basically legalized theft
Bewertet am 26.1.2023
This has been by far the worst experience with a product ever. The customer support is non existent. You ask for support because of a faulty unit in a vehicle, they send someone to change it and take the faulty one back and they charge you for the BOTH faulty unit's monthly service AND unit charge. Once you bring this up to attention they ignore your emails or calls.i had 8 units at one point and someone they ended up adding 3 more and when this was brought to attention, all my emails were ignored and they kept charging me for those units. When i tried canceling the contract i was ignored. i tried canceling the contract for several months and i mean a good 5 to 7 months. My Rep [sensitive content hidden] ignored me and then proceeded to tell me she had no control over my account because there was a new Rep for my account. She gives me the new rep's email, i email the rep with my issues and concerns and he then proceeds NEVER reply to any emails. The whole team needs to be fired. There is nothing positive about the services or products. I tried canceling my service contract back around april 2020 and nobody helped me do so. To this day!! they are still trying to charge me for services, TWO YEARS LATER!!. best words to describe the entire team of customer support and sales team is MONEY HUNGRY, PREDATORY
Vorteile
Nothing. absolutely nothing. the only thing that works is the geofencing. Everything else is complete trash.
Nachteile
There is no real time tracking. The GPS is so inaccurate is simply beyond me why Verizon Connect is allowed to sell such an unsuccessful product. The GPS tracking is broken.