Verizon Connect Erfahrungen

Also die APP Reveal ist Verizon gut gelungen.

Am System meckere ich gar nicht... der Service ist sowas von schlecht, ich finde dafür keine Worte. Ich bin seit 16 Jahren in der Branche tätig und habe mit einigen Unternehmen zusammengearbeitet aber noch nie, hatte ich ein Unternehmen wie Verizon. Gefühlt 7 von 10 Mitarbeiter beherrschen die deutsche Sprache nicht. Wenn man ein Problem hat, ist man aufgeschmissen.

Beispiel: Ein Fahrzeug von uns, wurde vom Verizon Techniker nicht korrekt angeschlossen, was passieren kann.. vollkommen ok. Das Fahrzeug zeigt während der Fahrt öfters an, das er im Abschleppmodus ist. Das bedeutet, wenn mal das Fahrzeug wirklich gestohlen werden sollte und gerade Abgeschleppt wird, können wir es nicht nachvollziehen. Ich warte nun seit über 1 Jahr!!!!! Das ein Techniker vorbei kommt und sich das anschaut oder das wie versprochen Verizon mir die bezahlen monatlichen Raten gutschreibt.

Kannst du vergessen! Ich habe es aufgegeben und das ganze meiner Anwältin überreicht.

DIESE BEWERTUNG HAT AUCH MIT DEM PROBLEM VON DEM EINEN FAHRZEUG NICHTS ZU TUN. DER SERVICE VON VERIZON IST EINFACH GROTTENSCHLECHT! WIR SIND KEINE KLEINEN KUNDEN BEI VERIZON UND HABEN EINE MENGE FAHRZEUGE VERKABELT UND LEUTE, WIR BEKOMMEN NICHT MAL EINEN ANSPRECHPARTNER. DAS SAGT ALLES AUS!

FINGER WEG VON VERIZON!

das Produkt ist gut, die Flexibilität per Strom vom Zigarettenanzünder gibt es mittlerweile nicht mehr

mittlerweile müssen die Geräte fest verbaut werden, dadurch nicht mehr flexibel wechselbar

bei verizon Connect ist der Kunde kein König,

sehr unzuverlässig, und nicht ehrlich, gestehen ihre Fehler nicht ein.

The interface is very functional. We now have 8 vehicles on GPS at all times, in our business many times you'll need to drop everything and find help. The GPS allows us to our closet tech in the area. The Geofences also allow us to see how often we visit our favorite vendors which has provided essential info on our decision to begin stocking inventory.

The alerts are pretty unclear when there is an incident. Our drivers tend to give a bit on push back on their weekly driving score. If there was a bit of definition behind "hard braking or "quick starts" I think that would go a long way.

Verizon installed the trackers and helped us set them up. Verizon was very professional throughout this whole process and stuck to their commitments and appointments. When we have issues cutomer service is always a phone call away.

Even though the trackers were installed for free ... I feel that the monthly service is too expensive. It seems maybe you could get incentives or price breaks.

We liked Fleetmatics. We liked that power units and trailers could go on one page. We liked the reports the program offered. The Irish were friendly, and easy to work with. They were always knowledgeable, and helpful.

The tablets lost connection with the truck in no cell service areas. Verizon never announced updates. When updates occurred, they would interfere (take presidence) over the logbook in use, blocking drivers from logging in/out from breaks, and creating excessive unassigned miles. The gps would say 195 miles when we travelled 12 miles, not accurate. A vehicle we did not own showed up in our fleet. Vin numbers and vehicle data came up missing. Very unpredictable and inaccurate data. Portions of the program were inop for long periods of time. Notifications for events occurring in the future, how does that happen? Techs support not all on the same page as far as procedure when we called in. Some fixed things, others said there was no fix. Clearly not all trained, and the gap is huge. Some were argumentative.

I liked how it was easy to use and was helpful in everything I did and needed it for. Using GPS location or vehicle tracking was very useful and made it at easy to do my job

There was nothing I liked less about this software. It's a must have and must use for either in home or business use

Hard to say, I can't get the install done.

Customer service is terrible, no follow up, hard to get anyone that will be accountable. Be prepared for long hold times if you have issues.

the ease of use, app was good.................

the errors it had, it could never be corrected, the customer service was non existent, the software is good but the company sucks so bad I cancelled.

The basics of the software are sound. Using the software is fairly easy and the mobile app is solid.

Lots of glitches and the web interface is constantly down. We see lots of lags in reporting as well.

Nothing, it has not worked the whole time we have had it.

Everything, we had the GPS tracking in some of our machinery and it just never performed like we were told it would.

Asset visibility, reporting, maintenance

Customer support, price, hardware instillation

Tracking is about the only thing,...it's somewhat on point.
Other than that, there is nothing I like about this company.
If your GPS is not connecting your pretty much out of luck, because you won't be able to get help from
customer service, or even a business rep., but you will still be charged for it every month...

The customer service is non existent, so your paying for a product you can't even use because the GPS will not connect unless you can get it assigned to a vehicle, & you can't get anyone in customer service to do that...not even a business rep for our acct can help.

The software is user friendly and once you have the hang of it, it's easy to navigate the site as well as manage different locations and their vehicles as well. The reporting comes in handy as well.

The customer service is terrible. Ever since Verizon Connect took over Fleetmatics, it's all gone down hill drastically. While everyone I have talked with is very polite, they never seem to be able to discern between two different cases, can never send out the necessary parts as requested, even after they have said it will all be taken care of and they will ship out in no time. Just today, I called about a specific case number and wanted to make sure the parts needed for an install had shipped and would make it for our appointment on Monday, as we had not received them. The woman I spoke with could not find anything regarding the parts having shipped or not. She then said she found where they had arrived but that was for an entirely different case number. This was a situation where I already had to reschedule the install due to not having parts shipped as they said they would. So here we are, third time around and hopefully third times the charm. Unfortunately, this is the same story on each separate occasion when we need installs completed. I fully intend on trying to reach someone at a higher level to find out the reason behind this level of incompetency.

its easy to use to locate a truck. I really like the feature where i can get directions to a truck it is such a useful tool.

i don't like that its so hard for me to pull a report from the data. I just want to be able to pull a spread sheet that will have the information in one place for each truck. like for it to read simple not have to look everywhere for it
For Example
DATE:, Trk #,Engine on:,Stop Time:,Idle Time:,Travel Time:,Distance(mile),Start/End Time,VIOLATIONS
6/1/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/2/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/3/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/4/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING

Because right now i have to read the whole report look minute by minute to get to the end of the report for that information. I think this way would be way easier for me to get & pull the data i need. Plus i have to go through the replay to see if there were any speeding or braking violations with what the speed is with how fast the where going. Looking forward to maybe seeing this happen.

I can fined all my vehicles when I need to.

Integration with other software isn't very easy. Also, administration is not as intuitive as it should be. Difficult to find what I am looking for, and can't always save something if I don't have complete info.

I like how I can see all of the trucks on the map. I can hover over one of the icons and it will tell me where they are, how fast they going and who is driving. It also tells me how long they have idleing. I am constantly using the "Find Nearest" option as well, this gives the ability to tell customers exactly when the truck will be arriving on site. Overall We are happy with this platform.

The replay option. I dislike this feature. One reason being I have to watch the whole thing if I just need to see how long the last run took. On the timeline bar below I want to be able to slide that to whatever time frame I need to watch.

Like the App that i can track where our trucks are at any moment. I like the reports that I can run to see different metrics of the truck. The user interface is pretty easy to use, simple and concise.

Customer service has been good and then bad. Tend to be a new person every few months that is over our account. Had some install issues with the contractors who installed trackers. Would like to be able to see current mileage of truck in reveal. The reports are shoddy at times, especially gas card purchases.

ease of use, easy to install

Customer service is HORRID!

I have tried other products and this one seems to be easy on the eyes. There are other products out there where their pages are too busy. Verixon Connect Reveal seems a little user friendly when navigating the website.

It does not do a good job following our drivers when it comes to the Replay function. You can set it between the "driver" or the "vehicle". With our business, many different drivers are in and out of our trucks in a single day. We can have 5 different drivers in just 1 truck. The Replay function doesn't do a good job following when our drivers are scanning in and driving the trucks. I wish I could see the Replay of a driver where it shows at 7am he scanned into Truck X and then scanned in to Truck Y at 9am. Then switched to Truck Z at 11am.

In the beginning it was very useful and saved me time and money , very eazy to use and train ours how to use the system

Since the new company brought out the original company, the system has gone down hill, make changes all the time , remove options that where useful to my operation and not nearly as dependable, can not rely on the systems accuracy like I use to, quite often given bad reports and have to reboot the system to check and make sure it is accurate. Also the customer service in not very good any more, when you call with a problem all they want to do is up sell, that is when you can get in touch with someone, They also make me feel like they are not interested in the smaller companies now -what to put there efferts into the big trucking companie.

I like the Verizon Connect Reveal software because it has saved our company money by showing the true hours the employees were at the job versus what they used to put on their time cards. It also saves us money with our auto insurance company. It has helped identify which employees are speeding or driving reckless to we can address the issue. We have been with Verizon Connect Reveal for almost 3 years and we are pleased with the customer service representatives because they are responsive and helpful.

The one thing that I least like about this software is that there is a delay in time. When I look at where the vehicle is located, it usually gives me the location where it was appoximately an hour ago. I would like it to be more on actual true time. It would help us when we are trying to locate a vehicle to know the exact location .

We use this software every day to keep track of our drivers and their location. We are currently looking into expanding our use of the system. We aren't even using the system to it's full capability as of yet, but, I can tell you that it suits our needs and its the best system that we have tried as of yet. It's user friendly and the customer support team is the best.

I wasn't in on the start of acquiring the software, so I haven't been able to get the time to learn how to do a few things, but that's my fault for not having the time!

the software does show where vehicles are - where they have been. It was very helpful when one of our trucks were stolen, the police were able to find it quickly. We use the tracking part of the software everyday to confirm time cards.

The software is a bit "non-user" friendly. Setting up and maintaining was difficult when we first started using the software. There have been several improvements. Some of the reports are difficult to tweek to what we need.

Has quick respond time on uploading and saving. There are multiple ways to do one specific task, so there's not just one way to navigate through the software. You can set specific restrictions on certain fieldworkers/ admin controlling their ability what to see on a specific job dispatched to them. The implementation team is very patient and will schedule as many training sessions as needed to learn the functionality of the software.

Customer support is not great. Takes long to respond back. Needs time to learn how to use for older people. The implementation data process can be tedious and is not accurate even when put in the requested form they ask. I suggest correcting any mistakes yourself through the program after all data has been imported