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800 Bewertungen
- Branche: Automotive
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 0.0 /10
SCHLECHTER SERVICE!, PREISE ÜBERTEUERT, FINGER WEG VON VERIZON!!!!
Bewertet am 13.5.2021
Vorteile
Also die APP Reveal ist Verizon gut gelungen.
Nachteile
Am System meckere ich gar nicht... der Service ist sowas von schlecht, ich finde dafür keine Worte. Ich bin seit 16 Jahren in der Branche tätig und habe mit einigen Unternehmen zusammengearbeitet aber noch nie, hatte ich ein Unternehmen wie Verizon. Gefühlt 7 von 10 Mitarbeiter beherrschen die deutsche Sprache nicht. Wenn man ein Problem hat, ist man aufgeschmissen.
Beispiel: Ein Fahrzeug von uns, wurde vom Verizon Techniker nicht korrekt angeschlossen, was passieren kann.. vollkommen ok. Das Fahrzeug zeigt während der Fahrt öfters an, das er im Abschleppmodus ist. Das bedeutet, wenn mal das Fahrzeug wirklich gestohlen werden sollte und gerade Abgeschleppt wird, können wir es nicht nachvollziehen. Ich warte nun seit über 1 Jahr!!!!! Das ein Techniker vorbei kommt und sich das anschaut oder das wie versprochen Verizon mir die bezahlen monatlichen Raten gutschreibt.
Kannst du vergessen! Ich habe es aufgegeben und das ganze meiner Anwältin überreicht.
DIESE BEWERTUNG HAT AUCH MIT DEM PROBLEM VON DEM EINEN FAHRZEUG NICHTS ZU TUN. DER SERVICE VON VERIZON IST EINFACH GROTTENSCHLECHT! WIR SIND KEINE KLEINEN KUNDEN BEI VERIZON UND HABEN EINE MENGE FAHRZEUGE VERKABELT UND LEUTE, WIR BEKOMMEN NICHT MAL EINEN ANSPRECHPARTNER. DAS SAGT ALLES AUS!
FINGER WEG VON VERIZON!
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Kundenservice miserabel, falsche Abrechnungen
Bewertet am 23.9.2021
vor Jahren war die Zusammenarbeit noch gut, im Frühjahr hat ein Mitarbeiter der jetzt nicht mehr da ist weitere Geräte zum Test angeboten, dies hat aber technisch nicht funktioniert, seitdem monatlich falsche Rechnungen, kaum Reaktion, persönlich sind die MA kaum erreichbar, seit einem halben Jahr keine Lösung in Sicht, weiterhin falsche Rechnungen. FINGER WEG!!!
Vorteile
das Produkt ist gut, die Flexibilität per Strom vom Zigarettenanzünder gibt es mittlerweile nicht mehr
Nachteile
mittlerweile müssen die Geräte fest verbaut werden, dadurch nicht mehr flexibel wechselbar
- Branche: Paket- & Frachtlieferung
- Unternehmensgröße: 2-10 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Unseriös
Bewertet am 2.2.2021
keines mehr
Vorteile
bei verizon Connect ist der Kunde kein König,
Nachteile
sehr unzuverlässig, und nicht ehrlich, gestehen ihre Fehler nicht ein.

- Branche: Immobilien
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
GPS works great and so does the Fleet Service feature that allows us to track maintenance...
Bewertet am 20.6.2018
Vorteile
The interface is very functional. We now have 8 vehicles on GPS at all times, in our business many times you'll need to drop everything and find help. The GPS allows us to our closet tech in the area. The Geofences also allow us to see how often we visit our favorite vendors which has provided essential info on our decision to begin stocking inventory.
Nachteile
The alerts are pretty unclear when there is an incident. Our drivers tend to give a bit on push back on their weekly driving score. If there was a bit of definition behind "hard braking or "quick starts" I think that would go a long way.
- Branche: Bau
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Verizon Connect is a good product
Bewertet am 25.6.2019
In the construction business we are able to see where our trucks are located at all times. We are able to monitor any type of speeding and also unauthorized use of vehicles. Also we are able to see where our vehicles are and not waste a phone call.
Vorteile
Verizon installed the trackers and helped us set them up. Verizon was very professional throughout this whole process and stuck to their commitments and appointments. When we have issues cutomer service is always a phone call away.
Nachteile
Even though the trackers were installed for free ... I feel that the monthly service is too expensive. It seems maybe you could get incentives or price breaks.
- Branche: Papier & forstwirtschaftliche Erzeugnisse
- Unternehmensgröße: 1 001-5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
We Cried out for Help a Long Time
Bewertet am 24.6.2019
Since we switched to ELD, absolute kaaos and mayhem. Sold us a product that wouldn't work with 2019 Kenworth. Our tablets were outdated, salesman never checked. We had to purchase $$$ tablets. The HOS violations report didn't work for 8 months. Vehicles we asked to be removed stayed in since 2016 (3 years). Could not provide a cable for a 2019 Kenworth for over 6 months. We were literally forced to go to a competitor. Our account rep was absolutely horrible. The fellow we got at the end was nice, but it was too late by then.
Vorteile
We liked Fleetmatics. We liked that power units and trailers could go on one page. We liked the reports the program offered. The Irish were friendly, and easy to work with. They were always knowledgeable, and helpful.
Nachteile
The tablets lost connection with the truck in no cell service areas. Verizon never announced updates. When updates occurred, they would interfere (take presidence) over the logbook in use, blocking drivers from logging in/out from breaks, and creating excessive unassigned miles. The gps would say 195 miles when we travelled 12 miles, not accurate. A vehicle we did not own showed up in our fleet. Vin numbers and vehicle data came up missing. Very unpredictable and inaccurate data. Portions of the program were inop for long periods of time. Notifications for events occurring in the future, how does that happen? Techs support not all on the same page as far as procedure when we called in. Some fixed things, others said there was no fix. Clearly not all trained, and the gap is huge. Some were argumentative.
- Branche: Einzelhandel
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Your Connection to Verizon Connect
Bewertet am 10.11.2022
Vorteile
I liked how it was easy to use and was helpful in everything I did and needed it for. Using GPS location or vehicle tracking was very useful and made it at easy to do my job
Nachteile
There was nothing I liked less about this software. It's a must have and must use for either in home or business use
Antwort von Verizon Connect Übersetzen auf: Deutsch
Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you are open to share, please email us at: [email protected]
- Branche: Immobilien
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Terrible On boarding experience
Bewertet am 11.8.2021
2 days, hours on the phone, multiple emails, and they have no idea where my equipment is. They did send me a warning that I would be charged $100 per vehicle if I missed my install appointment, but can't tell me how much they will reimbursement for the cost of my staff sitting round waiting.
Vorteile
Hard to say, I can't get the install done.
Nachteile
Customer service is terrible, no follow up, hard to get anyone that will be accountable. Be prepared for long hold times if you have issues.
In Betracht gezogene Alternativen
SamsaraGründe für den Wechsel zu Verizon Connect
I have verizon fios, thought having to deal with one contractor would benefit me. I was wrong.- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
verizon is too big to care
Bewertet am 18.6.2019
Terrible. Verizon is about verizon customers are the dirt under their feet. They made so many mistakes that they could not and would not correct but then still charge as if they had done their job. This is by far my least favorite company. I look forward to the day a disruptor comes into their space and changes the way they must go to market to stay alive.
Vorteile
the ease of use, app was good.................
Nachteile
the errors it had, it could never be corrected, the customer service was non existent, the software is good but the company sucks so bad I cancelled.
- Branche: Öl & Energie
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Tracking Our Team
Bewertet am 10.6.2019
Vorteile
The basics of the software are sound. Using the software is fairly easy and the mobile app is solid.
Nachteile
Lots of glitches and the web interface is constantly down. We see lots of lags in reporting as well.
In Betracht gezogene Alternativen
SamsaraGründe für den Wechsel zu Verizon Connect
We originally went with Fleetmatics (before they became Verizon Connect). They seemed to be one of the best at the time.- Branche: Logistik & Lieferkette
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Customer Service is a JOKE!
Bewertet am 6.9.2022
When i tried to cancel a subscription due to the software not working the way it was intended it is now going on 5 months and my account manager has not replied to any of my emails or phone calls when asking for copies of the renewal authorisation. They had been charging our CC without authorisation and the only reason we found this out because the CC expired and we were receiving notices with 3rd party threats in them. Since May, i have tried closing and cancelling the account and getting the invoices they continue to send us reversed due to the lack of responses. i have sent 30 emails since the 29th April 2022 and i have received 7 emails back 6 of these just CC'ing in different people and 1 saying that my Account manager had been away. Still no authorisation paperwork i have requested and still no response on whether the account has been closed.
Vorteile
Nothing, it has not worked the whole time we have had it.
Nachteile
Everything, we had the GPS tracking in some of our machinery and it just never performed like we were told it would.
Antwort von Verizon Connect Übersetzen auf: Deutsch
Thank you for taking the time to post this review. We are disappointed to hear about your experience and we apologize for the frustration. We'd like to offer some assistance offline if you still need it. Please email us at: [email protected]
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Verizon Connect failed transtion from Fleetmatics
Bewertet am 18.4.2022
My company was with Verizon Connect (Fleetmatics) for 10+ years. Fleetmatics was purchased by Verizon 3-4 years ago and that's when the customer support began to fail. It's been in steady decline since, which resulted in our decision to discontinue using the product. I say "using" because we are still paying for it since Verizon locks its customers into long-term contracts. We are still paying $350+ per month and not using the product at all. THAT'S HOW BAD THEIR CUSTOMER SERVICE GOT. It got to the point that each time I needed support with a unit or wanted to add units, I would spend 8-10 hours on hold, calling, being promised they would call me back, etc. As a small businessman, I don't have time to mess around. My time is far more valuable than the $350/mo that we are paying. I won't mention who we switched to because I want this review to stand on its own, but I can say that I couldn't be happier. I would stay far away from Verizon.
Vorteile
Asset visibility, reporting, maintenance
Nachteile
Customer support, price, hardware instillation
- Branche: Bau
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Do not use this service for vehicle tracking
Bewertet am 6.5.2022
Horrible. I was transferred (I counted) 17 times by customer service, just for a simple task...
to assign/connect a GPS to our vehicle.
**I tried doing it through their App, but that doesn't work either..
Vorteile
Tracking is about the only thing,...it's somewhat on point.
Other than that, there is nothing I like about this company.
If your GPS is not connecting your pretty much out of luck, because you won't be able to get help from
customer service, or even a business rep., but you will still be charged for it every month...
Nachteile
The customer service is non existent, so your paying for a product you can't even use because the GPS will not connect unless you can get it assigned to a vehicle, & you can't get anyone in customer service to do that...not even a business rep for our acct can help.
- Branche: Großhandel
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
Incompetent Customer Service
Bewertet am 19.7.2019
If you can find another company that has good coverage, choose them. I never had these kinds of issues before Verizon took over.
Vorteile
The software is user friendly and once you have the hang of it, it's easy to navigate the site as well as manage different locations and their vehicles as well. The reporting comes in handy as well.
Nachteile
The customer service is terrible. Ever since Verizon Connect took over Fleetmatics, it's all gone down hill drastically. While everyone I have talked with is very polite, they never seem to be able to discern between two different cases, can never send out the necessary parts as requested, even after they have said it will all be taken care of and they will ship out in no time. Just today, I called about a specific case number and wanted to make sure the parts needed for an install had shipped and would make it for our appointment on Monday, as we had not received them. The woman I spoke with could not find anything regarding the parts having shipped or not. She then said she found where they had arrived but that was for an entirely different case number. This was a situation where I already had to reschedule the install due to not having parts shipped as they said they would. So here we are, third time around and hopefully third times the charm. Unfortunately, this is the same story on each separate occasion when we need installs completed. I fully intend on trying to reach someone at a higher level to find out the reason behind this level of incompetency.
- Branche: Öl & Energie
- Unternehmensgröße: 201-500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Truck Tracking made easy
Bewertet am 7.6.2019
Like i said before very useful tool to help keep your workers from driving to fast or reckless.
Vorteile
its easy to use to locate a truck. I really like the feature where i can get directions to a truck it is such a useful tool.
Nachteile
i don't like that its so hard for me to pull a report from the data. I just want to be able to pull a spread sheet that will have the information in one place for each truck. like for it to read simple not have to look everywhere for it
For Example
DATE:, Trk #,Engine on:,Stop Time:,Idle Time:,Travel Time:,Distance(mile),Start/End Time,VIOLATIONS
6/1/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/2/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/3/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/4/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
Because right now i have to read the whole report look minute by minute to get to the end of the report for that information. I think this way would be way easier for me to get & pull the data i need. Plus i have to go through the replay to see if there were any speeding or braking violations with what the speed is with how fast the where going. Looking forward to maybe seeing this happen.
- Branche: Großhandel
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Tacking vehicles
Bewertet am 10.6.2019
We bought it for e-logs, and tracking vehicles. Difficult for users to easily use.
Vorteile
I can fined all my vehicles when I need to.
Nachteile
Integration with other software isn't very easy. Also, administration is not as intuitive as it should be. Difficult to find what I am looking for, and can't always save something if I don't have complete info.
In Betracht gezogene Alternativen
Fleet MobilityWarum Verizon Connect gewählt wurde
More realtime access.Zuvor genutzte Software
Fleet MobilityGründe für den Wechsel zu Verizon Connect
Realtime access and elog management.- Branche: Bau
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Verizon Connect Review
Bewertet am 19.6.2019
Route Optimization. Traffic is everywhere is constant here in Massachusetts. I can then determine the best route.
Vorteile
I like how I can see all of the trucks on the map. I can hover over one of the icons and it will tell me where they are, how fast they going and who is driving. It also tells me how long they have idleing. I am constantly using the "Find Nearest" option as well, this gives the ability to tell customers exactly when the truck will be arriving on site. Overall We are happy with this platform.
Nachteile
The replay option. I dislike this feature. One reason being I have to watch the whole thing if I just need to see how long the last run took. On the timeline bar below I want to be able to slide that to whatever time frame I need to watch.
- Branche: Großhandel
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Verizon Reveal
Bewertet am 18.2.2020
Overall It has been good. Not great, but good. A lot of work on my part to keep things working with the software. Either way we still get very good track and reports at times when we need them.
Vorteile
Like the App that i can track where our trucks are at any moment. I like the reports that I can run to see different metrics of the truck. The user interface is pretty easy to use, simple and concise.
Nachteile
Customer service has been good and then bad. Tend to be a new person every few months that is over our account. Had some install issues with the contractors who installed trackers. Would like to be able to see current mileage of truck in reveal. The reports are shoddy at times, especially gas card purchases.
In Betracht gezogene Alternativen
SamsaraGründe für den Wechsel zu Verizon Connect
We were already part of NetworkFleet.- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Good product, HORRID customer service.
Bewertet am 16.2.2017
I've had this product for just over 2 years now tracking 17 trucks. Overall, I like the software, the mobile app, the fuel integration, mileage tracking, and service notifications. We've had a few issues with the installed units, but the installation team (which is subcontracted out) is very prompt and responsive to getting the issues resolved. My account rep and sales team, however, are a different matter altogether.
First off, most of the time I call customer service, I will inevitably be transferred at LEAST 2 times to a different department, and will have to explain the issue in full each and every time. I had a billing dispute (where they charged me for an add-on e-log that was never received nor installed in my trucks) and they refused to issue me a credit or even really address the issue. Their entire attitude is basically "well, we shipped them out (to the wrong address) and it's not our fault you didn't install them". I've spoken with my account rep, his boss, and even the Customer service manager. Not only will they NOT respond to calls or messages (they never answer the phone), but emails go unanswered as well. I'm currently fighting them to buy out my contract so I can find a company that will actually provide service to their customers. Do your homework folks... Good product, TERRIBLE customer service!
Vorteile
ease of use, easy to install
Nachteile
Customer service is HORRID!
- Branche: Verbraucherdienste
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 5.0 /10
Fleetmatics Review
Bewertet am 7.6.2019
Running reports and actually navigating the website is easy. Unfortunately this product doesn't give us exactly what we are looking for when it comes to the Replay function. Which is very important to us.
Vorteile
I have tried other products and this one seems to be easy on the eyes. There are other products out there where their pages are too busy. Verixon Connect Reveal seems a little user friendly when navigating the website.
Nachteile
It does not do a good job following our drivers when it comes to the Replay function. You can set it between the "driver" or the "vehicle". With our business, many different drivers are in and out of our trucks in a single day. We can have 5 different drivers in just 1 truck. The Replay function doesn't do a good job following when our drivers are scanning in and driving the trucks. I wish I could see the Replay of a driver where it shows at 7am he scanned into Truck X and then scanned in to Truck Y at 9am. Then switched to Truck Z at 11am.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
used this tracking system for my vehicles since 2007
Bewertet am 18.6.2019
See above
Vorteile
In the beginning it was very useful and saved me time and money , very eazy to use and train ours how to use the system
Nachteile
Since the new company brought out the original company, the system has gone down hill, make changes all the time , remove options that where useful to my operation and not nearly as dependable, can not rely on the systems accuracy like I use to, quite often given bad reports and have to reboot the system to check and make sure it is accurate. Also the customer service in not very good any more, when you call with a problem all they want to do is up sell, that is when you can get in touch with someone, They also make me feel like they are not interested in the smaller companies now -what to put there efferts into the big trucking companie.
- Branche: Bau
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Vehicle GPS tracking
Bewertet am 4.2.2020
Vorteile
I like the Verizon Connect Reveal software because it has saved our company money by showing the true hours the employees were at the job versus what they used to put on their time cards. It also saves us money with our auto insurance company. It has helped identify which employees are speeding or driving reckless to we can address the issue. We have been with Verizon Connect Reveal for almost 3 years and we are pleased with the customer service representatives because they are responsive and helpful.
Nachteile
The one thing that I least like about this software is that there is a delay in time. When I look at where the vehicle is located, it usually gives me the location where it was appoximately an hour ago. I would like it to be more on actual true time. It would help us when we are trying to locate a vehicle to know the exact location .
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Love Fleetmatics!
Bewertet am 5.7.2019
Verizon Connect Reveal makes it so that I don't have to constantly be on the phone with my drivers to find out their location or eta of different stops, with 15 routes out on the roads at any given time, that would be constant phone use! Now with just a click of the button, I can track every driver and know their exact location to the minute and how they are driving as well!
Vorteile
We use this software every day to keep track of our drivers and their location. We are currently looking into expanding our use of the system. We aren't even using the system to it's full capability as of yet, but, I can tell you that it suits our needs and its the best system that we have tried as of yet. It's user friendly and the customer support team is the best.
Nachteile
I wasn't in on the start of acquiring the software, so I haven't been able to get the time to learn how to do a few things, but that's my fault for not having the time!
- Branche: Hausmeisterservice
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
GPS
Bewertet am 25.6.2019
I feel the customer service was much better before Verizon purchased the program. Getting units transferred to different vehicles can be a chore. We now get charged for this service that was once part of our contract. I don't like having to deal with several people to get something done. There is no tracking on service calls and the "call center" can only direct to the local "service company" - between all the moving parts, it isn't easy getting things done.
Vorteile
the software does show where vehicles are - where they have been. It was very helpful when one of our trucks were stolen, the police were able to find it quickly. We use the tracking part of the software everyday to confirm time cards.
Nachteile
The software is a bit "non-user" friendly. Setting up and maintaining was difficult when we first started using the software. There have been several improvements. Some of the reports are difficult to tweek to what we need.
- Branche: Verbraucherdienste
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Verizon WORK Review
Bewertet am 11.11.2016
For the past month and a half I've been working with learning the Verizon WORK software as well as Verizon REVEAL. This software is definitely ideal for those starting a business and would like to keep track of their fieldworkers. Although i do feel that this software is not for every industry.
I'm in my mid 20's and can confidently say that I'm technologically inclined and learned this with a fast paced manner. This software can be easily learned by younger generations but I'm finding it very difficult teaching our older office administrators how to use this management system. This goes as well with the mobile app.
Vorteile
Has quick respond time on uploading and saving. There are multiple ways to do one specific task, so there's not just one way to navigate through the software. You can set specific restrictions on certain fieldworkers/ admin controlling their ability what to see on a specific job dispatched to them. The implementation team is very patient and will schedule as many training sessions as needed to learn the functionality of the software.
Nachteile
Customer support is not great. Takes long to respond back. Needs time to learn how to use for older people. The implementation data process can be tedious and is not accurate even when put in the requested form they ask. I suggest correcting any mistakes yourself through the program after all data has been imported