
Vivantio
Gesamtbewertung
Filtern nach
Untern. Größe
Nutzungszeit
177 Bewertungen
- Branche: Computer-Vernetzung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Being on service desk on a 24/7 shift, Vivantio is the only tool which I prefer to work.
Bewertet am 3.2.2017
I am working with this tool since 2.5 years .Its very user friendly and very convenient to work...
I am working with this tool since 2.5 years .Its very user friendly and very convenient to work with this tool when compared to previous tools which we have used.
1)We are Logging ticket for all clients. Through this tool itself . Vivantio is over major Ticketing tool.
2) This tool makes our work easier in term of ticket creation and time tracking ,Report pulls ,and graphical representation of Analysis .
Its an industry-leading, award-winning service management software that can automate and streamline your organization's service desk.
Finally, a Very well designed tool for Support Team 24*7 ,In a few clicks we can get all the ticket information .
Vorteile
Very good tool to work
Nachteile
I am very happy with the tool..I do not have any dislikes in viavantio.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Great for small businesses, less good for large enterprises
Bewertet am 10.2.2017
Vivantio does what it says on the tin, and for a small organisation it does a fine job. The...
Vivantio does what it says on the tin, and for a small organisation it does a fine job. The weaknesses only become apparent when the numbers of users passes around 20, tickets pass 100 per week and customers pass around 20. Then you start to realise that there are too many manual steps in the use of the system. A good example is SLA (service level agreement) reporting; how have we performed this month against the targets we are contractually obliged to meet? An analyst works on a ticket, sends an update, then marks the ticket 'awaiting customer'. The SLA clock stops. The customer replies, but crucially there is no mechanism to start the SLA clock again, and if no one notices the SLA clock does not start again. For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.
Reports look great but are a nightmare to set up. If you don't know crystal reporting you may need a course just to send out a daily report of how many tickets you have open.
The Change workflow is rather good though. Custom workflows can be defined, where a user raises a change and submits it for approval. Any number of approvers can then be notified and the change can only be actioned when all the necessary approvers have given their go-ahead. One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone. Again, this is fine for low use, but if you are dealing with a hundred changes a week and need to convene a CAB meeting you may risk missing something.
The support department are helpful and friendly though. Always a pleasure to deal with.
Overall, I would say that Vivantio improved my own service desk, but outlived its usefulness in around 4 years.
Vorteile
Ease of use;
easy to set up and configure;
helpful support staff;
cloud-based and so can be used from anywhere;
configurable change workflow;
self-service portal;
auto-update of changes via email;
Licencing by concurrent users, meaning that many users can be set up, but there is a limit on how many can access the system at once. This is very useful for users raining changes who do not need to access the system often, and keeps the cost down.
Nachteile
Functionality quite basic;
No accurate way to measure SLA;
not enough automation - it needs to be able to automatically change statuses, assignees, etc., based on user actions
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Simple and easy tool to use.
Bewertet am 3.2.2017
This tool is one of our basic tools here at Managed services. We use it daily for our ticketing...
This tool is one of our basic tools here at Managed services. We use it daily for our ticketing system.
It has improved a lot since last year but there are still a couple of things that need improvement.
1) It needs to speed up a bit. Sometimes the website is a bit slow and the whole experience is frustrating.
2) You cannot download multiple files at once. For example, if you have more than one file attached in a ticket, you have to manually download them one by one.
3) It does not work very well in 4:3 screens, but this is undersandable. :)
4) Under Company/Contacts, you used to see a lot more information, such as phone numbers. Now this functionality is lost.
5) Every time we raise a change, the suggested articles are being randomly displayed, in which have nothing to do with the change itself.
For arguments sake, lets say that there are 2 articles: one that explains how to plant trees and another on how to do groceries. Now if you raise a change (i.e on fixing your car) , it shows the 2 articles as "suggested". In reality, these 2 articles have nothing in common with the change itself!
Vorteile
Easy to use
Nachteile
Slow, CSS is not very pretty.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Vivantio is a user friendly ticket tool
Bewertet am 3.2.2017
I am using the Vivantio ticketing tool since 2015 and it's user friendly tool. We can extract the...
I am using the Vivantio ticketing tool since 2015 and it's user friendly tool. We can extract the reports in a simply way without any hassles. While view of current tickets status and customer information (for adding or removing), I am happy with Vivantio.
However, I found some issues with checking view of last update on ticket as the frame of last update area is very small and it's not possible to expand (like drag to top/down). With this we need to copy the update from tool and paste in notepad or word document to read it fully.
If Vivantio can focus more on this area it will really help the admins who work daily on Vivantio. Also, I found some issues at report builder area where we tried to pull some weekly statistics. After assistance from database team, we resolved those issue.
I would recommend Vivantio team to focus more on reports area as it's very important to management who more relay on reports which required for customer interactions.
Vorteile
mainly the Vivantio ticketing tool is user friendly and easy to understand for all kind industries.
Nachteile
Lat update view frames were very small and it's not possible to expand where most of the engineers will have problem to view the updates.
- Branche: Einzelhandel
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Good features, but Interface could be improved
Bewertet am 1.2.2017
There are some good improvements over the old Vivantio platform. However, the lack of a good...
There are some good improvements over the old Vivantio platform. However, the lack of a good mobile experience holds the product back, it is simply unusable on a mobile phone, and I do not know of an app at this point
Also, it would be better if each user had a dashboard as standard that would list all items assigned to the user, (incidents, calls, tasks )
Also, if we could simply refresh a section of the screen, eg the list of incidents, that would be useful, instead of refreshing the whole page
If the site could remember the section are user is on, so when they return to site they go straight to the same section. many users will only be interested in open incidents that are assigned to their team
Finally the search could be improved. If you search for an incident by keyword, often, no results are found, even when that keyword exists in an incident. We raised this as a support call, and the response was that we should filter by dates in order to narrow the search. This would be fine if the system displayed a message to use dates to narrow the search, but the system simply says "No items to display", which is inadequate from a user experience point of view, and simply wrong from a logic point of view
Vorteile
features
Nachteile
UI
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
4/5 - Pretty good product.
Bewertet am 3.2.2017
Lacking some features - Would be nice to copy over Dashboard configuration over from one system...
Lacking some features - Would be nice to copy over Dashboard configuration over from one system area to another (Dashboards set up to show call closures in one system area (IT team) has to be set up a fresh when setting up new system areas (L&D team). Would be nice for these to be able to be copied over.
Search feature is very temperamental, when searching free text in subject line / content / title it does pick up some calls even if you copy and paste the title. As a workaround its easier to so a search in the deleted item folder in outlook where email to ticket has been set up from.
Other than that the product is easy to use and generally good quality apart from performance issues here and there. These are generally picked up with the Vivantio helpdesk who are normally very prompt in providing status updates.
Regards
Steven
Vorteile
Support / Ease of use
Nachteile
Search feature doesn't work well / Site should be updated with more useful guides
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Excellent Product
Bewertet am 31.1.2017
Having worked in IT support for a number of years across different industry sectors, I have used a...
Having worked in IT support for a number of years across different industry sectors, I have used a number of different Helpdesk ticketing/service management products. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received. It's quick, responsive and overall the best product I've used! Highly recommended!
Vorteile
Easy and quick to modify and use. Ability to monitor a raft of IT Services such as change management, service desk tickets, problem management. Aligns to ITIL best practices.
Nachteile
Web views can sometimes be slow to update and cannot switch easily between windows if you need to go back and check something.
- Branche: Software für die Automobilindustrie
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Excellent Software for Global IT use
Bewertet am 3.2.2017
Our company has been using Vivantio for over 10 years and have found it to be a very powerful tool...
Our company has been using Vivantio for over 10 years and have found it to be a very powerful tool for our global IT departments. All of our sites are able to coordinate helpdesk tasks, workflow tasks and infrastructure deployments in a very organized fashion. It allows us to communicate with one another and stay on top of frequent IT problems and issues. We have the ability to collaborate on issues and work on solutions together. The tools are very powerful and helpful in our day to day use. The software has many features that we haven't started using yet, but I'm sure we'll get around to them eventually.
Vorteile
Easy to use and lots of features
Nachteile
n/a
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Proactive Service
Bewertet am 31.1.2017
I use Vivantio on a daily basis as part of my IT support role. The upgrade that was done in 2014...
I use Vivantio on a daily basis as part of my IT support role. The upgrade that was done in 2014 has been fantastic. On occasions there may be so slow processing but the customer service department are always proactive in informing us of any technical issues they are experiencing with the service that affects us as the customer.
Vorteile
Easy to use
Quick and responsive
expansive and through
Nachteile
search criteria can be sometime confusing when trying to search for calls users or assets without the IN number
- Branche: Informationsdienst
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great value for money
Bewertet am 31.1.2017
We are an IBM business that used an ageing system for both our customers and internally. ofter...
We are an IBM business that used an ageing system for both our customers and internally. ofter seveal other products being tested prior to Vivantio. After testing the product first hand and now implementing it accross our organisation I can firmly say that we made the right decision choosing Vivantio.
the product itself is easy to use for my employees and customers alike. Its also great value for moey which is generally quite hard to find now a days.
Vorteile
Useability
Nachteile
Down time
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Getting Our Monies Worth
Bewertet am 3.2.2017
Are are taking more than full advantage of the ITSM offering from Vivantio. We have a LARGE number...
Are are taking more than full advantage of the ITSM offering from Vivantio. We have a LARGE number of advanced features being used. Although sometimes we suffer some performance slumps for a good percentage of the time the system does what we need.
The Vivantio ITSM software doesn't have some of the customisation skills that other offerings out there, but because of this any issues we do experience are fixed quickly by there support team.
Vorteile
SaaS offering, Customer Portal, and easy Email to Ticket integration
Nachteile
Limitied customisation
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Its the best tool which I have worked for evver
Bewertet am 11.1.2018
ticket system used to provide our time log on the work which we done
ticket system used to provide our time log on the work which we done
Vorteile
Very very user friendly.
every category is provided very clearly and easy to handle by every one.
No need of technical knowlege
Nachteile
Description area to be Increased. And not to edit the comment once done.
If that has been modified it will be the best tool ever In the market.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Excellent Tool and Excellent Customer service
Bewertet am 27.2.2017
Previuosly we used Maximo as our ticketing tool, When compared to the Maximo the VIvantio is...
Previuosly we used Maximo as our ticketing tool, When compared to the Maximo the VIvantio is excellent and the cusotmer service is also very satisfactory.The ease of using the tool os very easy
Vorteile
I like the fast logging of the tcikets with out failing our SLA
Nachteile
I can say some times while loggig the problem tickets it leads confusion
- Branche: Telekommunikation
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Level 3 Support
Bewertet am 3.2.2017
Working with other service/ticket queues I have found that Vivantio is easy to use. I would like to...
Working with other service/ticket queues I have found that Vivantio is easy to use. I would like to see a couple features added as well like to see a fix on the graphs. I have been keeping track of my tickets completed to put against graphs and as well per person. I am finding that they don't match what I have completed and sometimes off by 20 tickets or more.
Vorteile
Ease of use, Very easy to add and work tickets when needed. This cuts down the delay you would have with bulkier ticket systems. Saving Time and money making service turn around quicker.
Nachteile
Need better tracking of tickets completed/closed per department, person. Graphs are now good at ticket counts.
- Branche: Hausmeisterservice
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
A First Class Service
Bewertet am 31.1.2017
New post - receptionist - great for keeping people in the loop, everyone has access. User friendly...
New post - receptionist - great for keeping people in the loop, everyone has access. User friendly programme can't wait to have a go at "Reports"
Vorteile
Everyone has access and can be kept up-to-date
User Friendly
Good tool when not on same working sites
Nachteile
Nothing at the moment (new user)
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Great potential, needs more reliability
Bewertet am 6.2.2017
"Performance..." and "Active Incidents" tab do not work over %50 of the time.
Incidents that are...
"Performance..." and "Active Incidents" tab do not work over %50 of the time.
Incidents that are merged can not be unmerged.
Great tracking of old incidents
Vorteile
Very productive database management when it works
Nachteile
features stop working. Freezes often. Direct contact
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
I'm here for the 20$
Bewertet am 31.1.2017
So far so good. Been using your ticket system for 3 years now. We sometimes experience slowness...
So far so good. Been using your ticket system for 3 years now. We sometimes experience slowness issue but its usually resolve after a few sec/min or once we reported it. Customer service is fast and reliable.
Vorteile
Easy to use and navigate.
Nachteile
The need to log everyday.
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
Basic service desk product
Bewertet am 3.2.2017
We use Vivantio for some years now, it does the job, so no issue there. But, it's not mobile device...
We use Vivantio for some years now, it does the job, so no issue there. But, it's not mobile device friendly, so if you would like to use it on a tablet or a phone, reconsider.
Vorteile
it works
Nachteile
it doesn't look 2017, it doesn't work on the mobile devices
- Branche: Luft- & Raumfahrt
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Vivantio Review
Bewertet am 15.4.2021
Vorteile
Cloud based application and ability to access everywhere
Nachteile
No major COns which is why this application was chosen
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Over all Vivantio is an awesome tool.
Bewertet am 4.2.2017
We use Vivantio as our ticketing tool. I have hands on experience with this tool, we do keep our...
We use Vivantio as our ticketing tool. I have hands on experience with this tool, we do keep our data in the form of tickets in vivantio. Usually I update close and moving to different states of tickets which are assigned on my name. Its very easy to use and quick in response.
Vorteile
Its interface is very user friendly.
Nachteile
No Comments, in fact I love this tool
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
We love Vivantio!
Bewertet am 3.2.2017
So far, the customer support has been great and we really enjoy working with the Vivantio Team! We...
So far, the customer support has been great and we really enjoy working with the Vivantio Team! We look forward to growing with the company and hopefully work with the team to get some of the features not currently available.
Vorteile
It's easy to use and the cost is great compared to other systems on the market with less features.
Nachteile
There are some features missing that would make the system so much easier, like in the Asset area; we need to be able to see the user an item is attached to and the description. It's very hard to tell what an item is based on a serial or ID number in the deafult view which means you have to go into each enter to view those details and it's a huge pain. It's my least favorite thing about the system.
Also, I LOVE to customize things so, the more customization options there are the better, for me.
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Vivantio review
Bewertet am 31.1.2017
Its hard to tell who is in what groups from an end user perspective. Grouping seems wrong but you...
Its hard to tell who is in what groups from an end user perspective. Grouping seems wrong but you have no idea who is supposed to be in a group. Alerts are misdirected. Should have API hooks to automate solutions.
Vorteile
Ease of use
Nachteile
lack of transparency. cannot easily track a items history.
- Branche: Bankwesen
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
IT Infrastructure
Bewertet am 31.1.2017
Overall it's not a bad product but I would prefer a separate pop up window to print off a request....
Overall it's not a bad product but I would prefer a separate pop up window to print off a request. Their are some functional changes too but nothing too big.
Vorteile
The customizing
Nachteile
No separate pop up window to print requests
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Vivantio is great
Bewertet am 3.2.2017
Users can submit incidents and service requests more easy through brief interface framework. as a...
Users can submit incidents and service requests more easy through brief interface framework. as a manager, we can receive user request ASAP via office 365 mail once users submitted.
In order to Chinese colleague more easy to use Vivantio, i hope Vivantio develop will issue Chinese version of it .
Vorteile
Interface framework is brief.
Nachteile
I hope we will see my site information in Home page.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Vivantio pro
Bewertet am 31.1.2017
I love using vivantio pro, it makes tracking our issues through environments from multiple sources...
I love using vivantio pro, it makes tracking our issues through environments from multiple sources a breeze compared to how it was previously done. It also congregates communication very effectively allowing everyone involved to see what is going on as it happens.
Vorteile
It makes tracking issues easy it also handles communication very effectively.
Nachteile
Nothing