Salesforce Service Cloud Erfahrungen

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779 Bewertungen

- Branche: Konsumgüter
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
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- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great for Call Centers
Bewertet am 16.11.2023
Vorteile
I Like that it makes transferring calls, recording calls, and gathering call data very easy and in one place.
Nachteile
I do wish it was just a little bit cheaper.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Has helped incredibly!
Bewertet am 19.8.2024
My overall experience with Salesforce Service Cloud has been quite positive. The platform's...
My overall experience with Salesforce Service Cloud has been quite positive. The platform's customer service tools have greatly improved our ability to manage and resolve customer issues efficiently. The integration capabilities with other Salesforce products and third-party applications have made it a versatile solution for our business needs. The analytics and reporting features have provided valuable insights for improving our service operations. Overall, Salesforce Service Cloud has been a highly beneficial tool for enhancing our customer service capabilities.
Vorteile
Salesforce Service Cloud offers numerous benefits for businesses. Its customer service tools enable efficient case management, allowing for quick and effective resolution of customer issues. The platform provides a 360-degree view of the customer, empowering businesses to deliver personalized and proactive customer service. Furthermore, its integration capabilities with other Salesforce products and third-party applications make it a versatile and scalable solution for businesses of all sizes. The robust analytics and reporting features further enable businesses to gain valuable insights and improve their service operations.
Nachteile
The learning curve in the beginning stages was a little hard, but once we accomplished the beginning steps it was a breeze.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 6.0 /10
Good if using Salesforce CRM
Bewertet am 12.5.2023
It was okay - great for us, terrible for clients.
It was okay - great for us, terrible for clients.
Vorteile
The service cloud + CRM in Salesforce is a great combo to know everything you need to know about a client before contacting them!
Nachteile
Even if you are using the CRM, the experience for the client is not great. It's almost like you need to know how to use Salesforce before you can use their service cloud, and most of our clients have never even heard of Salesforce, wildly enough.
- Branche: Unterhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
Not to happy
Bewertet am 21.11.2024
I didn't really like salesforce. It didn't meet my expectations
I didn't really like salesforce. It didn't meet my expectations
Vorteile
I like that Salesforce is innovative with their products and how they are used.
Nachteile
I find that some things are a bit mundane.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Excellent tool, when used correctly
Bewertet am 14.7.2024
When implemented appropriately for your size and business needs the tool is an excellent addition...
When implemented appropriately for your size and business needs the tool is an excellent addition to your CRM/analytics toolbox. Recommend
Vorteile
Plenty of integrations, deeply adaptable to your business’ needs. Can be small and simple or greatly expand in sophistication as the business does. Adds order to a growing sales pipeline or team, helping ensure customers get the best of your service
Nachteile
Put effort to keep it as lightweight as possible. I’ve seen the implementation being overdone in so many places - can make employees reluctant to use it properly and reduce the accuracy/benefits of the tool. Keep it simple and it will do wonders for your business - ask yourself ‘do we really need this field, what value do we get from it’ - if there’s no good answer - bin it.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Efficient and Comprehensive Service Management
Bewertet am 5.8.2024
My overall experience with Salesforce Service Cloud has been highly positive. It excels in...
My overall experience with Salesforce Service Cloud has been highly positive. It excels in streamlining customer service operations with its features, making it an invaluable tool for enhancing customer satisfaction and team productivity.
Vorteile
Salesforce Service Cloud is great because it helps manage customer cases efficiently in the Dash, supports multiple communication channels or cases, and automates tasks to save time. It is also customizable and real-time analytics also make it easy to track performance and improve customer service.
Nachteile
The complexity of Salesforce Service Cloud can be overwhelming for new users, requiring a steep learning curve. I my self took sometime to learn it
- Branche: Bankwesen
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Salesforce Review
Bewertet am 16.6.2024
I am very impress with Salesforce since it can be used for incoming, outgoing calls and chat support
I am very impress with Salesforce since it can be used for incoming, outgoing calls and chat support
Vorteile
The user interface is less complicated and the ticket are well organize
Nachteile
It freezes during new changes are being implemented
- Branche: Buchhaltung
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Salesforce review
Bewertet am 6.10.2024
Vorteile
Salesforce Service Cloud is its powerful automation and AI-driven features, like Einstein AI, which enhance customer service efficiency.
Nachteile
What I liked least about Salesforce Service Cloud is its steep learning curve, particularly for new users
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Salesforce gets 5 stars
Bewertet am 8.10.2024
Very positive experience. Super collaborative with multiple reps and management functions....
Very positive experience. Super collaborative with multiple reps and management functions. Excellent reports and summaries. Customer detailed information at my fingertips.
Vorteile
Very powerful, easy to use, intuitive and well supported. A lot of information well organized and sorted. Excellent reports.
Nachteile
Nothing. It's one of the most error free/bug free applications I have ever used,
- Branche: Computer-Software
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Great for sales tracking not so good for customer management
Bewertet am 25.3.2024
Vorteile
It’s great software to track sales due to its interfaces with other softwares and very customizable
Nachteile
It’s not easy to use and a first time user will have difficulties setting up an account. Also hard to manage clients
- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Salesforce - A must for CRM
Bewertet am 24.4.2023
Overall, Salesforce service cloud is an incredibly powerful tool that has allowed me to understand...
Overall, Salesforce service cloud is an incredibly powerful tool that has allowed me to understand our company more than ever through the dashboards and reports I create to make data more than just data, but answers to my questions. The valuable insight I have gained is a game changer.
Vorteile
Although Salesforce might seem a bit daunting at first, it overall is extremely customizable and can (and should) be built for you and your company's needs. This tool is so powerful and key in customer relationship management and has taken our CRM to the next level. Our data is all held in Salesforce and we are able to create reports and dashboards to keep track of the business and gain insights.
Nachteile
I do sometimes wish Salesforce was a bit more user friendly however once you learn more about the program you do become quite comfortable and customer service will always be there to help you in a kindly manner
In Betracht gezogene Alternativen
HubSpot CRMGründe für den Wechsel zu Salesforce Service Cloud
We chose Salesforce over Hubspot due to its reputation. Salesforce is #1 for a reason. This tool is by far the most intelligent.- Branche: Computer-Software
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Perfect CRM for a company
Bewertet am 13.5.2024
my overall experience is very positive with Salesforce and for sure I am still a learner as they...
my overall experience is very positive with Salesforce and for sure I am still a learner as they have lots of great tools still to be explored.
Vorteile
What I love most are the reports that we can create based on the information that we want to see
Nachteile
I think that could be very cool to create a feature for reminder that could pop up on our page when we log into Salesforce.
- Branche: Bankwesen
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
SF Service Cloud rules
Bewertet am 23.9.2024
i've been in the SF real for about 12 years and love it. It's always growing and always challenges...
i've been in the SF real for about 12 years and love it. It's always growing and always challenges to learn
Vorteile
Highly customizable to suit business needs. Ease of use.
Nachteile
The cost of SF licenses can be prohibitive. Sometimes the need to hire experts is there and expensive.
- Branche: Bankwesen
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Salesforce Service is a Good one
Bewertet am 10.6.2024
Vorteile
It is a really good tool with customers. Very easy to navigate
Nachteile
There is nothing to not like about salesforce it is there to help
- Branche: Internet
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
I like Salesforce very much, because it is simple to use and automation
Bewertet am 25.2.2023
the experience itself, is very good. it makes it very easy to automate contact with the customer,...
the experience itself, is very good. it makes it very easy to automate contact with the customer, especially when I want to update data. it helps me optimize my time, in my opinion there is little to improve
Vorteile
I like the ease of changing the text I want to send to the customer, and the ease of automation of updating customer purchases
Nachteile
i believe they could, verify if the client's number is in whatsapp or not, update the contact lists automatically, inform the quantity of available contacts in each list and a greater facility when searching for a specific contact. it is not so easy to filter the contact you want to contact. but i know that the platform is always being updated to improve the experience of its users
- Branche: Buchhaltung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Egypt
Bewertet am 12.5.2023
I found integration in Salesforce's business processes because it made it easier for us to use many...
I found integration in Salesforce's business processes because it made it easier for us to use many of the features it contains, which helped us a lot in the organization's work and helped in its success, development, and completion of its practical and functional tasks in a short and fast time, and also that it is easy to use and practice, and it contains easy windows and easy to learn and get used to After experiencing it, it is really something special ، great program.
Nachteile
Salesforce has a rather high price, and we hope that its price will be reduced slightly, as it helps us a lot and is relied upon in various matters to carry out the functional process in the company and because it has facilitated the use of many of the features that it contains, which helped us a lot in the work of the organization and helped in its success and development.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Salesforce Service Cloud
Bewertet am 12.7.2023
It has improved our business in multiple ways.
It has improved our business in multiple ways.
Vorteile
It allows us as an organization to be more organized when it comes to tracking work orders, clients, and accounts. The system also allows us to see where certain people are lacking in keeping data real time.
Nachteile
The one item that could use improvement is reporting and some status fields for events. If we could get a little more creativity with the reporting it would be extremely helpful. In addition, being able to update a native status field for Events would be beneficial for our tracking.
- Branche: Buchhaltung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Super software
Bewertet am 6.7.2023
I have had a very good experience using salesforce and I would recommend it to others.
I have had a very good experience using salesforce and I would recommend it to others.
Vorteile
I love that it is user friendly and easy to learn.
Nachteile
Nothing it works well for what we needed it for.
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
big corporate machine to manage leads
Bewertet am 21.8.2023
I don't want to use it anymore.
I don't want to use it anymore.
Vorteile
it took me a while to understand a fraction of function. I had only make calles and left comments, and moved leads in the progress line.
Nachteile
difficult to find the right customers in borwser, to manage the task after long break. create pipeline of customers and reports. Without a lot of work and patience I would though out through widow the computer.
- Branche: Konsumgüter
- Unternehmensgröße: 10 000+ Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great Legacy Tool for CRM
Bewertet am 20.9.2023
Overall, it's one of the legacy tools we have in CRM area.
Overall, it's one of the legacy tools we have in CRM area.
Vorteile
Amazing capabilities for utilizing all the consumer data we have especially having all the consumer data regarding even each transaction with them.
Nachteile
Reporting ability is limited to four dimensions and this might cripple the reports we're getting.
- Branche: Computer-Software
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
optimizes customer services
Bewertet am 16.4.2023
Vorteile
Can help businesses optimize customer service processes and improve customer satisfaction and offers real-time monitoring and analytics to track customer behavior and sentiment
Nachteile
Offers real-time monitoring and analytics to track customer behavior and sentiment and can be overwhelming to manage large volumes of customer data and interactions

- Branche: Landwirtschaft
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
decent
Bewertet am 16.5.2023
Vorteile
its good for start up and small business ceos who need a little more info
Nachteile
Its only good for startup companies in my humble opinion
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Had to back out from using this product.
Bewertet am 1.6.2023
I have heard good things about it, but if we are going to spend what it takes to have these...
I have heard good things about it, but if we are going to spend what it takes to have these features, we expect to have an accessible support team to get it up and running to our required specifications. We did not have that experience and hence had to back out of our signing with Salesforce.
Vorteile
Didn't really get a chance to use it. Once we purchased the tech, we ran into some issues and the support and IT teams seemed to abandon us.
Nachteile
Ran into some early operational issues, which I assume are easily remedied, but we never got the chance because the support team seemed to not want to help at all so we backed out of our purchase of this product.
- Branche: Medienproduktion
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Easy, time-saver and intuitive
Bewertet am 1.11.2023
Vorteile
Great platform, easy to use for all users. It's interesting to work in Service Cloud because of lot of great features. I like the fact that we can integrate it with Marketing Cloud and target leads we captured in Service Cloud.
Nachteile
Nothing comes to my mind at the moment.
- Branche: Pharmazeutika
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
It makes our work easier
Bewertet am 17.5.2023
Vorteile
simple to use , no crashes and amazing animations
Nachteile
there is a very annoying updates day by day