Curve Dental Erfahrungen

Managing multiple clinics in a single software was a challenge but with Curve it became very easy, we could see center wise appoitment, reports. Since its cloud based software, we could access it anywhere - anytime.

We had some difficulty with training a not techinical staff. sometimes it takes a while to get software as there are lot features.

Very easy to learn this software and has great support.

Upgrades seem to occur over night with little to no communication with the dental office. Some advance notice to gather staff input and or ideas before hand would be great so they feel impowered by the changes and growth of the program.

The support. I can call any time of day and the team will walk me through whatever problem I am facing. Always extremely helpful.

It was difficult to adjust to some of the billing changes.

The seamlessness and ease of this software makes life so easy. I love that when an issue does occur customer service is readily responsive and always have a solution.

Nothing, it has everything we need to run a successful practice!

Easy to use. Familiar feel. No need for a server for PMS and x-rays.

No option for CBCT backup. Can't be used together with Dental Intel. Default reports sometimes convoluted although you can make custom reports.

Curve makes claims and billing easy to understand and track.

Curve needs to have an integrated in office communication module. Right now our office needs to use a third party like Slack and it is just not efficient.

Working out of two offices, it is imperative that we have a cloud based system that allows us to access the same patient information in both places.

Many of the things I originally did not like about the software have been amended. Curve is good with customer service and open to suggestion so we have been able to customize certain things to facilitate our daily use.

I like the cloud based aspect and the ability to manage users access

Xrays aren’t as clear as I’m used to. I hate that I can’t auto charge interest on account receivables.

I like the fact that it is cloud based so can be accessed anywhere you have internet and Chrome and is automatically backed up. Tech support are very helpful.

I do not like the charting as it is very basic and you can not tell the difference in material of restorations. Getting reports can be a challenge and often takes tech support to get what is needed.

Curve dental is very user friendly, easy to learn to use different features.

The imaging features are very limited. Hopefully they make improvements.

We love that Curve has the capability to do most everything we need for our dental practice! Messaging to patients, online payments, scheduling, claims, insurance verification, etc. They also make it very easy to talk to an actual person when and if you need them along the way.

There are a couple of items that we have submitted as suggestions to Curve (which they tend to implement tickets along the way). These include the option to create forms in other languages, specifically Spanish as our patient base does include Spanish speaking patients. Also, Curve needs the function to create CMS-1500 forms to send to medical insurance as we currently use an outside software for this.

Curve is really user friendly. Their support team is helpful and they take suggestions into account.

I would like to have a notes function that is specific to certain aspects of the patient's chart - such as billing or appointment notes (i.e. patient can come in earlier). These notes are not related to clinical care, so I'd like to have them in a separate place than the clinical notes.

I'm really not sure. It's not a bad software but I just feel like it should have more options to "customize" for each practice needs.

The integration was not the easiest. We brought over our balances from our old software as "converted balances". I don't feel like we were explained how this would affect us as insurance claims were paid. The imaging is still a problem as updates are sent out - this is never smooth. The accounting in still a challenging - "running balance" even when the balance is zero. Insurance processing, insurance claims, when you place Sub on ID where and print the claim, it puts the social security #. We have called several times but it has not been resolved. I ask for an update to download all xrays at one time so I could email to another provider(ex: FMX) but you can only do this when they are in a mount - not individually.

Curve is easy to use. Switching over went very smooth. I like that it is always improving. extra features are great, like, hands free perio charting. Credit card point of sale. electronic claim submission.

We really could use a spanish option for reminders to patients. In imaging the measurement tool is not very good. Imaging loads slow.

Scheduling it very user friendly and easy to understand. Financial reports are very helpful

Lack of ability to total each provider columns for daily totals so each provider knows if they are close to goals. Right now we have to total manually the day before to review in next morning huddle. Also there is not a way to run a report for all of our inventory items.

Curve makes business easy. Training was great.

Would like more geared to Pediatric Dentistry.

Cloud based. That is it.

Customer service is horrendous. Can't load fee guides on time and make no effort to do so despite multiple requests well in advance. Constantly placated by staff that offer no solutions. Year after year the fee guides are not loaded on time. Staff could care less. Expensive for lack of functionality and having to manually input your fees because Curve doesn't care to meet deadlines. Perio chart is elementary; odontogram looks good but you really can't chart anything other than restorations and surfaces - everything you need to properly diagnose and record on the odontogram needs to be added by creating a note and drawing - its a waste of time; medical history - no log; cannot compare over time - bleeding and exudate require too much effort - who has time to colour in plaque and calculus - why is this even a function? ; estimates on insurance are incorrect; cannot coordinate benefits; everything is on a priority list, but what is a priority really doesn't improve clinical or business functionality and efficiency.

Easy, simple, always customer support response. Affordable, many features.
Ability to text patients from GRO application.

Reports not user friendly, difficult to create.
Group messaging/ emailed capable but not practical.
Billing/ invoicing is complex

The best feature about this software is that everything is in the cloud and you don't need to pay additional money for a giant server to hold medical records. Its very user friendly and even team members who haven't used it before seem to catch on quite quickly!

Because everything is cloud based, if there is a problem with internet (storm or something similar), everything goes down. It's a rare occurrence, but it does happen.