--- description: Ausführliche Erfahrungsberichte zu Zoho CRM mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Zoho CRM dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho CRM Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [CRM-Systeme](/directory/230/crm/software) > [Zoho CRM](/software/9908/zoho-crm) # Zoho CRM Canonical: https://www.getapp.at/software/9908/zoho-crm Seite: 1 / 280\ Zurück: [Nächste Seite](https://www.getapp.at/software/9908/zoho-crm?page=2) > Zoho CRM ist eine cloudbasierte CRM-Software, mit der Unternehmen jeder Größe Geschäfte intelligenter, besser und schneller abschließen können. Mit der Lösung können Unternehmen ihre Kunden über jeden Kanal erreichen, ob Telefon, E-Mail, Social Media oder Live-Chat. > > Bewertung: **4.3/5** von 6964 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 6964 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Zoho - **Gegründet**: 1996 ## Gewerblicher Kontext - **Startpreis**: € 14,00 - **Preismodell**: (Gratis Testen) - **Preisinformationen**: Zoho CRM ist für bis zu 3 Anwender kostenlos nutzbar. - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Bulgarisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Französisch, Hebräisch, Hindi, Indonesisch, Italienisch, Japanisch, Koreanisch, Kroatisch, Niederländisch, Polnisch, Portugiesisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Argentinien, Armenien, Australien, Bahrain, Bangladesch, Belarus, Belgien, Bhutan, Brasilien, Chile, China, Deutschland, Dänemark, Estland, Finnland, Frankreich, Griechenland, Grönland, Indien, Indonesien und 42 weitere ## Funktionen - A/B Testing - AI Copilot - API - Abwanderungsraten-Management - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Angebot in sozialen Medien - Angebote / Schätzungen - Angebotserstellung - Anpassbare Berichte - Anpassbare CTAs - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Anrufmanagement - Asset Lifecycle Management - Aufgaben-Fortschrittsverfolgung - Aufgabenmanagement ## Integrationen (69 insgesamt) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... und 54 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [CRM-Systeme](https://www.getapp.at/directory/230/crm/software) ## Ähnliche Kategorien - [CRM-Systeme](https://www.getapp.at/directory/230/crm/software) - [Kontaktmanagement Software](https://www.getapp.at/directory/337/contact-management/software) - [Sales Force Automation Software](https://www.getapp.at/directory/338/sales-force-automation/software) - [Lead Management Software](https://www.getapp.at/directory/339/lead-management/software) - [Social-CRM-Software](https://www.getapp.at/directory/558/social-crm/software) ## Alternativen 1. [Salesforce Sales Cloud](https://www.getapp.at/software/90378/salesforce) — 4.4/5 (18768 reviews) 2. [HubSpot CRM](https://www.getapp.at/software/102533/hubspot-crm) — 4.5/5 (4451 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.at/software/142099/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [Dynamics 365](https://www.getapp.at/software/90844/dynamics-365) — 4.4/5 (5811 reviews) 5. [EngageBay CRM](https://www.getapp.at/software/113999/engagebay-marketing) — 4.7/5 (907 reviews) ## Nutzerbewertungen ### "A Flexible, Powerful Tool for Streamlined Healthcare Operations" — 5.0/5 > **Mohamed** | *26. Oktober 2024* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The customization and AI insights make it perfect for our needs, streamlining sales and support with seamless integration. > > **Nachteile**: The initial setup for Zoho CRM can be time-consuming, but the extensive support and documentation help make the process manageable. > > Zoho CRM has been a game-changer for us at MEDOC. Its customization, seamless integrations, and AI insights streamline our sales and customer support. Though setup takes time, the benefits to our workflow and client engagement are well worth it. Highly recommended\! ----- ### "Zoho CRM is a great workplace tool" — 5.0/5 > **Sherry** | *20. September 2025* | Freizeit, Reisen & Tourismus | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I love Zoho CRM for so many reasons. One: We keep track of all of our staff, clients and vendors in one place. Two: It integrates wonderfully with Zoho invoice. Three: I can customize the customer information with the information I need to be there. Four: it integrates wonderfully with our website forms allowing a client to fill out a form and it automatically goes right into zoho CRM. > > **Nachteile**: What I like least about Zoho CRM is that while with Invoice we can have several of our staff set up, users cost more per user in the CRM. I also dislike the limits of certain fields used unless you pay more, but I know that's all CRMs. > > My overall experience with Zoho CRM has been so helpful to our company with the integration with our website forms and invoice system that our previous company before the pandemic used it and we went right back to it with the new company after the pandemic. ----- ### "Worst User Experience - too many phonecalls" — 1.0/5 > **Andrea** | *14. Mai 2025* | Bildungsmanagement | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: ZOHO was supposed to help me streamline a lot of my processes for my small business.The pro's for me were the price and the ALL IN ONE factor. > > **Nachteile**: Despite all the marketing claims that Zoho CRM is “easy to use” and “intuitive,” my experience—and clearly that of many others—says otherwise. I scheduled a demo - then they canceled it and rescheduled it for 7:30am - well that did not work for me. Then the phone calls started. UGH They were very intrusive. Don't they know that people do not use the phone anymore ? I am surprised they didn't try to fax me. > > The interface is overwhelming, cluttered with endless tabs and technical jargon that isn’t clearly explained. It feels more like trying to navigate a complex enterprise system than a tool meant to help small businesses streamline their processes. What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to offer support, this level of aggressive sales outreach is intrusive and exhausting. If you’re a small business owner looking for a simple, effective CRM, I recommend skipping the headache and exploring options like Streak CRM. It’s clean, easy to use, integrates directly with Gmail, and doesn’t require a master’s degree to figure out. Zoho might work for large organizations with dedicated tech teams, but for small businesses looking for simplicity and peace of mind, it’s just not the right fit. ----- ### "Zoho CRM - Dependable and Versatile" — 5.0/5 > **Manish** | *27. Jänner 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The best thing about Zoho CRM is that I can automate my work to some extent. I can send follow-up emails through automation and can automate other repetitive work as well. This saves a lot of time. > > **Nachteile**: It has a lot of buttons, menus and options. For a new user, it can be overwhelming for some time to get used to it. It feels like entering a cockpit. It took me about 3 months to get used to it's complexity > > My overall experience with Zoho CRM has been great. I like how once I got used to it, everything felt so organized (like it can never be better than that). It is a dependable tool. Takes time to learn and needs to be configured according to your comfort and requirements, but at the end of the day, it pays off. And ----- ### "Great option if you need good functionality on a smaller budget" — 4.0/5 > **Verifizierter Rezensent** | *19. September 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: This is a great CRM option for businesses that don't have a large budget. That being said, it doesn't feel cheap and includes a lot of great features for sales and marketing teams. > > **Nachteile**: The email tool is a little basic regarding design templates - although the scheduling functionality is good. The reporting module could be improved. The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports. > > Overall I was happy with the experience of using Zoho CRM. Setting up workflows, creating custom fields and managing contacts was straightforward. ----- Seite: 1 / 280\ Zurück: [Nächste Seite](https://www.getapp.at/software/9908/zoho-crm?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/9908/zoho-crm) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten