--- description: Ausführliche Erfahrungsberichte zu Zoho CRM mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Zoho CRM dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho CRM Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [CRM-Systeme](/directory/230/crm/software) > [Zoho CRM](/software/9908/zoho-crm) # Zoho CRM Canonical: https://www.getapp.at/software/9908/zoho-crm Seite: 1 / 280\ Zurück: [Nächste Seite](https://www.getapp.at/software/9908/zoho-crm?page=2) > Zoho CRM ist eine cloudbasierte CRM-Software, mit der Unternehmen jeder Größe Geschäfte intelligenter, besser und schneller abschließen können. Mit der Lösung können Unternehmen ihre Kunden über jeden Kanal erreichen, ob Telefon, E-Mail, Social Media oder Live-Chat. > > Bewertung: **4.3/5** von 6978 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 6978 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Zoho - **Gegründet**: 1996 ## Gewerblicher Kontext - **Startpreis**: € 14,00 - **Preismodell**: (Gratis Testen) - **Preisinformationen**: Zoho CRM ist für bis zu 3 Anwender kostenlos nutzbar. - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Bulgarisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Französisch, Hebräisch, Hindi, Indonesisch, Italienisch, Japanisch, Koreanisch, Kroatisch, Niederländisch, Polnisch, Portugiesisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Argentinien, Armenien, Australien, Bahrain, Bangladesch, Belarus, Belgien, Bhutan, Brasilien, Chile, China, Deutschland, Dänemark, Estland, Finnland, Frankreich, Griechenland, Grönland, Indien, Indonesien und 42 weitere ## Funktionen - A/B Testing - AI Copilot - API - Abwanderungsraten-Management - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Angebot in sozialen Medien - Angebote / Schätzungen - Angebotserstellung - Anpassbare Berichte - Anpassbare CTAs - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Anrufmanagement - Asset Lifecycle Management - Aufgaben-Fortschrittsverfolgung - Aufgabenmanagement ## Integrationen (70 insgesamt) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... und 55 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [CRM-Systeme](https://www.getapp.at/directory/230/crm/software) ## Ähnliche Kategorien - [CRM-Systeme](https://www.getapp.at/directory/230/crm/software) - [Kontaktmanagement Software](https://www.getapp.at/directory/337/contact-management/software) - [Sales Force Automation Software](https://www.getapp.at/directory/338/sales-force-automation/software) - [Lead Management Software](https://www.getapp.at/directory/339/lead-management/software) - [Social-CRM-Software](https://www.getapp.at/directory/558/social-crm/software) ## Alternativen 1. [Salesforce Sales Cloud](https://www.getapp.at/software/90378/salesforce) — 4.4/5 (18786 reviews) 2. [HubSpot CRM](https://www.getapp.at/software/102533/hubspot-crm) — 4.5/5 (4466 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.at/software/142099/bigin-by-zoho-crm) — 4.7/5 (735 reviews) 4. [Dynamics 365](https://www.getapp.at/software/90844/dynamics-365) — 4.4/5 (5830 reviews) 5. [Pipedrive](https://www.getapp.at/software/90507/pipedrive) — 4.5/5 (3055 reviews) ## Nutzerbewertungen ### "Zoho could be for you" — 5.0/5 > **Kendall** | *23. Juli 2025* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I like the fact the team at Zoho will do their best to help you worth your issues with any of their products . Lot of different products to help grow and support your business. > > **Nachteile**: you will touch base with many different reps and mangers. No dedicated team members. Wish some things was easier to setup. Maybe some type of ai can help with the speed of the setup. Pricing can be high depending on the filed or industry your business is in. Zoho health needs better explanations > > IT kinda hard to setup for small business and small team. But it still better than most tech companies ----- ### "Zoho CRM a great start for SMEs" — 5.0/5 > **Peter** | *16. Februar 2026* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: When bundled in Zoho One it provide a lot of features for one low price. Includes social posts, sales IQ, signing and campaigns. > > **Nachteile**: Not keen on having to visit separate window for each module. can be tricky to set up relationships and add new fields. > > Simple to learn and use but takes time to set up if you need something more than the default settings ----- ### "Worst User Experience - too many phonecalls" — 1.0/5 > **Andrea** | *14. Mai 2025* | Bildungsmanagement | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: ZOHO was supposed to help me streamline a lot of my processes for my small business.The pro's for me were the price and the ALL IN ONE factor. > > **Nachteile**: Despite all the marketing claims that Zoho CRM is “easy to use” and “intuitive,” my experience—and clearly that of many others—says otherwise. I scheduled a demo - then they canceled it and rescheduled it for 7:30am - well that did not work for me. Then the phone calls started. UGH They were very intrusive. Don't they know that people do not use the phone anymore ? I am surprised they didn't try to fax me. > > The interface is overwhelming, cluttered with endless tabs and technical jargon that isn’t clearly explained. It feels more like trying to navigate a complex enterprise system than a tool meant to help small businesses streamline their processes. What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to offer support, this level of aggressive sales outreach is intrusive and exhausting. If you’re a small business owner looking for a simple, effective CRM, I recommend skipping the headache and exploring options like Streak CRM. It’s clean, easy to use, integrates directly with Gmail, and doesn’t require a master’s degree to figure out. Zoho might work for large organizations with dedicated tech teams, but for small businesses looking for simplicity and peace of mind, it’s just not the right fit. ----- ### "Good CRM for daily tracking, just a bit overwhelming at first" — 4.0/5 > **Harshul** | *15. April 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: What I like most about Zoho CRM is how easy it is to track contacts and deals in one place. At work I use it to follow up with leads and keep notes, and it keeps everything organised without me needing extra tools. The interface is clean and I can move around pretty fast once I got used to it. Email integration is helpful too, I can see conversations right inside the contact page. The workflows and automation save time because I don’t have to manually update every small thing. For the price, it gives a lot of features. > > **Nachteile**: Some parts of Zoho CRM feel a bit confusing at first. There are many menus and sometimes I forget where a setting is. Customization is good but can get overwhelming if you’re not used to CRMs. A few times the system felt slow when loading big lists. Email templates are okay but could be easier to design. Also the mobile app works but not as smooth as desktop, especially when updating records quickly. Customer support replies, but sometimes it takes longer than I expected. > > Overall my experience with Zoho CRM has been good. It helps me keep track of leads, follow‑ups and tasks without losing things in emails. Once everything is set up properly it runs smooth and fits into my daily workflow. There are small issues like slow loading or too many options to learn, but nothing major that stops me from using it. For managing contacts and basic sales processes, it’s reliable and gets the job done. ----- ### "Great business tool that is simple to navigate" — 4.0/5 > **Verifizierter Rezensent** | *12. Februar 2025* | Erneuerbare Energien & Umwelt | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It is fairly simple to make quick changes or add amend fields to suit your business requirements > > **Nachteile**: Some of the templates or layouts are not great making the page longer than it needs to be. This may be down to my lack of skills but i couldnt find a simple solution. > > Great adapable CRM with integration into almost all other platforms allowing simple reporting and control. The sandbox for testing was also great and meant we could constantly evolve the program to suit our business. ----- Seite: 1 / 280\ Zurück: [Nächste Seite](https://www.getapp.at/software/9908/zoho-crm?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/9908/zoho-crm) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten