Brightpearl Erfahrungen
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161 Bewertungen
- Branche: Bekleidung & Mode
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Quelle der Bewertung
Gesamtbewertung
Not cheap, but absolutely invaluable and very powerful!
Bewertet am 29.8.2014
Started using Brightpearl a little over a year ago and have been delighted with it! We were long...
Started using Brightpearl a little over a year ago and have been delighted with it! We were long standing Shopify users, so really wanted an accounts and combined inventory management solution which would integrate seemlessly with Shopify. Brightpearl was the solution, the only solution we found which covered accounts and inventory!
Vorteile
It has freed up lots of our time, streamlining many of our previously laborious admin processes. Cant imagine running our business without this tool now!
Nachteile
The set up is honestly quite daunting, the software also took some getting used to. However, the email support provided by Brightpearl was exceptional and fast and before long (1-2 months) we were using Brightpearl very happily.
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Excellent, intelligent platform
Bewertet am 28.4.2021
An intelligent platform that allows the business to report and develop it's strengths and weaknesses...
An intelligent platform that allows the business to report and develop it's strengths and weaknesses. As well as manage stock, customer orders and build information for the business. The features available suit a variety of business needs and the go to customer service and support system is vital.
Vorteile
The abilities and reporting involved with controlling stock and orders
Nachteile
We have maxed Brightpearl's abilities, but due to their expansive resources we are looking into their other analytics service to fulfill our requirements.
Antwort von Sage
Hi Ellie,
Thank you so much for sparing the time to review us.
It's great to hear that you've been able to get such insights to help your growth!
Our entry level reporting is sufficient for some of our brands, but we acknowledged that some need more power and granularity which is why we have developed our analytics suite to meet this need. It sounds like you'd be a great fit for it.
Thanks again,
Tom (Brightpearl)
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Mixed Bag with Areas of Opportunity
Bewertet am 10.1.2018
It's nice to have all your records in one place, but being able to make meaningful use of said data...
It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease.
It's good for smaller companies, but larger companies would be better with different ERP solutions.
Vorteile
BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time).
But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control.
That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs.
Nachteile
Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season. Basic functionality is fine, but could also be improved, as much of the panel is very Web 1.5. Really meant for smaller companies, and not larger complex ones.
Antwort von Sage
Hi there,
Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this.
Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility.
We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling.
Thank you again.
Brightpearl
- Branche: Großhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Great software
Bewertet am 28.4.2021
Vorteile
Stock control is the most impactful and helpful
Nachteile
The add ons which are required such as automation
Antwort von Sage
Hi Nicky,
Thank you for your review of us, we really appreciate it.
It's fantastic to hear that you're finding so much value in our stock management functionality.
On the add-ons, we understand that a one size fits all approach doesn't work for everyone so with us, you can pick and choose the tech stack that fits best for you. We think that this is the right approach rather than mandating what our customers use. I hope this makes sense?
Thank you again, for the review.
Tom (Brightpearl)
- Branche: Lagerung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great Platform
Bewertet am 28.4.2021
Great experience
Great experience
Vorteile
Easy to use and great customer service. Brilliant range of features.
Nachteile
Nothing - everything has been smooth so far.
Antwort von Sage
Hi Rachel,
Thank you so much for your review. It's great to hear about your experience of the platform and our team.
I'm really pleased Brightpearl is such a great fit for you!
Thanks again,
Tom (Brightpearl)
- Branche: Einzelhandel
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Great Inventory Management
Bewertet am 3.10.2015
We use Bright Pearl for both in-store and online sales. Coming from the previous program we used,...
We use Bright Pearl for both in-store and online sales. Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking. You can know where each and every item is through the whole order process - from shelf to shipment.
I've also been greatly impressed with the help/support team for a couple reasons. First, the replies to your problems/queries are quick (and don't make you feel like you're talking to a robot). Second, when they tell you that they are working on a certain issue, problem, or "bug" that needs to be dealt with, they mean it. This support team actually follows through and makes changes and updates frequently, always trying to improve the software. That is something that, as a customer I really appreciate.
Vorteile
- great inventory management
- fast and current connection to online orders, stock, and inventory
- good reports system
- lots of apps available to help tailor the program to your business' needs
Nachteile
While Bright Pearl is easy to use, sometimes the amount of manual steps you have to take with some of the processes are tedious. I would love to see more steps become automatic, and fields auto-populate. (I will say that, since we started using Bright Pearl, they've already improved somewhat in this area, though there are still many more to be done.
- Branche: Luxusgüter & Schmuck
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Quelle der Bewertung
Gesamtbewertung
Getting Better and Better- 8 Months working with BP
Bewertet am 6.9.2014
After 6 months, i now have a functional product. I've tried several other Multichannel inventory...
After 6 months, i now have a functional product. I've tried several other Multichannel inventory systems and they all have issues, so it is to be expected.. I choose to stick with BrightPearl because of their potential. I am not using the accounting part yet because it doesn't save me time and doesn't have the functions for Amazon FBA returns...YET... I'm hoping they read this and put it on their "to do" list.
The reports and inventory management are the basics I'm using right now. We have over 3000 skus and they are managing them well. it is saving me time and money when reordering and gives me the knowledge of what is selling well and what isn't.
The money it is saving me with cutting edge inventory management is worth it. The rest is gravy. They are constantly updating and improving the product, So I can't wait to see what is next.
I would recommend them, especially if you sell on Amazon FBA.
Vorteile
Multi Channel inventory management - Including Amazon FBA
Reports - to many to list
The Accounting System
***The in house customer Service is exceptional. They deserve an award!!! They are the reason I'm a customer.***
Nachteile
Set up was a long process. i was assigned to an outside company Ferrier Johnson. Avoid them if possible.
They are still having "Growing Pains" and many features are in need of improvement.
No time saved listing on ebay
- Unternehmensgröße: 2–10 Mitarbeiter
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Quelle der Bewertung
Gesamtbewertung
Brightpearl
Bewertet am 9.12.2014
We have been using Brightpearl since August 2012 to run our business - 3 shops and a web site. It...
We have been using Brightpearl since August 2012 to run our business - 3 shops and a web site. It has enormously simplified our working lives. We use it for purchasing, web order fulfillment, POS, accounting and general stock management. I would definitely recommend it.
Vorteile
A comprehensive & well integrated system.
Simplifies the move into new marketplaces - e.g. Ebay & Amazon.
Well designed intuitive interface.
New features added almost every month.
Nachteile
Lacks the ability to create configurable products in Magento from withing Brightpearl.
POS system is live - when the internet is down so are the tills.
- Branche: Baumaterial
- Unternehmensgröße: 11–50 Mitarbeiter
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Inventory control
Bewertet am 19.2.2016
With this system we're able to successfully control our stock and fulfill customers orders quickly....
With this system we're able to successfully control our stock and fulfill customers orders quickly. Emails are easily sent to the customer to keep them updated of where their products are at all times.
Vorteile
Inventory is easy to update
Unlimited SKUs
Print/Pick/Pack/Ship feature to show where each Sales order is in the process
Nachteile
Must have another system to actually print labels for shipping
Not all tracking numbers transfer
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Over Promises...Underdelivers
Bewertet am 1.11.2016
We migrated from Quickbooks Enterprise and Webgility to BrightPearl last year. It has really...
We migrated from Quickbooks Enterprise and Webgility to BrightPearl last year. It has really helped our business grow by allow us to spend less time managing inventory across all channels.
Vorteile
Nice screen layout to see the status of all your orders.
Easy to process orders
Inventory sync with Amazon. Ebay and BigCommerce
Bundle/Kitting inventory works well with Ebay.
Not a listing tool
Nachteile
Does not act as a Master Price list or Catalog for BigCommerce
Bundle/Kitting inventory does not work with BigCommerce.
POS as of 2016 is weak . . .new version due in 2017
- Branche: Bekleidung & Mode
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great customer support
Bewertet am 15.3.2023
Vorteile
Brightpearl provides great customer support. Shout out to [sensitive content hidden]. He's been very helpful and kind throughout all phases of the project. It's very easy to find the answer to your question in the BP help center.
Nachteile
You'll have to be patient while working on the platform. Sometimes it's a little bit tricky to find what you want. The best advice is to keep discovering the platform and get ready to spend long hours reading the articles from the help center.
Antwort von Sage
Hi there Zakaria,
Thank you so much for your review, it's great to hear that Nicholas from our Professional Services team who train our new customers helped and supported you so much, I'll definitely pass this onto him as I know he'll get a kick out of hearing it.
Thank you again,
Tom (Brightpearl by Sage)
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Frustrated
Bewertet am 8.8.2017
Do not jump from QuickBooks to this until you have truly run a lot of tests.
Do not jump from QuickBooks to this until you have truly run a lot of tests.
Vorteile
I love how this system allows me to have access anywhere and allows many reps to access the accounts.
Nachteile
I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.
Antwort von Sage
Hi Frankie,
Thank you for taking the time to review us.
I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:
Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.
Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.
Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.
Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.
Thank you again, your feedback is important to us.
Best wishes,
Tom
Brightpearl
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
It works for us!
Bewertet am 30.9.2020
The customer service support team are knowledgeable and always do their utmost to solve any...
The customer service support team are knowledgeable and always do their utmost to solve any problems. Not just a chat feature but real intelligent individuals always trying their best to help.
Vorteile
This software manages our inventory seamlessly between our 3 channels. We have been using Brightpearl for 5 years and have just renewed our contract for another year. The ability to access customer information, pricing and inventory control all in one place makes it indespensable.
Nachteile
The software doesn't integrate directly with X-cart but we have a work around.
Antwort von Sage
Hi Nick,
Great to hear from you. Thank you for sparing some time to give us your thoughts.
Happy 6th Brightpearl Anniversary too! It's so heartwarming to hear the impact that Brightpearl has had on BayTree Cookware over the years. I'll pass on your glowing feedback of our customer service team - I know they love to hear it.
Thank you again,
Tom (Brightpearl)
- Branche: Internet
-
Quelle der Bewertung
Gesamtbewertung
Warning! Implementation very expensive, Lots of Bugs, Brightpearls server continues to crash,...
Bewertet am 15.11.2014
Here is Brightpearls Status report in the last few consecutive days only.
These are the ongoing...
Here is Brightpearls Status report in the last few consecutive days only.
These are the ongoing problems they have and it really effects your business.
http://status.brightpearl.com/history
Brightpearl.com Website Unavailable
This incident has been resolved.
Nov 14, 09:30-09:40 EST
Affected performance EU
This incident has been resolved.
Nov 14, 05:13-06:53 EST
Delays in order downloads via the API to external integrations
This incident is now closed. All external integrations are functioning normally again. If you have any further issues, please contact Support. We are very sorry for the disruption caused today and will post a full post-mortem here in due course.
Nov 11, 12:21-23:11 EST
Log-in Unavailable US East
We can confirm that this incident is now fully resolved. A full post-mortem will be posted to this page as soon as it's available. Subscribe to the page or this incident for updates.
Nov 11, 12:42-20:38 EST
Degraded performance on EST server
Everything now seems back to normal. We're sorry for the disruption.
Nov 10, 16:50-18:35 EST
[Scheduled] Scheduled Maintenance (US Accounts) : Nov 5, 2014
The scheduled maintenance has been completed.
Nov 5, 04:00-06:00 EST
Issues with importing and exporting within Brightpearl
We believe this issue has now been resolved for the errors seen importing and exporting data from Brightpearl. We do apologise for this issue occurring and the disruption to your business. If you have any further issues please contact [email protected]
Nov 4, 07:39 - Nov 5, 04:37 EST
[Scheduled] Scheduled Maintenance (EU Accounts) : Nov 4/5, 2014
The scheduled maintenance has been completed.
Nov 4, 19:00-21:00 EST
Log-in Unavailable US East
All EST accounts are now functioning normally. We're sorry for the brief interruption.
Nov 4, 16:26-16:44 EST
Affected performance EU
We apologise for any disruption caused to your business by this.
Vorteile
Will edit the review when I have something positive to say.
Nachteile
Brightpearl has lots of Bugs and the server always has performance issues.
I know there are positive reviews but I am simply stating the facts
Just read the apologies in the last few days.
Please be careful.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Excellent for multichannel businesses
Bewertet am 24.5.2021
Vorteile
Brightpearl is a great tool to sell products via lots of channels. It is easy to use and has powerful APIs which we've used successfully for our own integrations. It has kept up with our rapid growth over the past 5+ years and we'd recommend it to a business in a similar situation.
Nachteile
The accounting section of Brightpearl meets the minimum requirements but has not really progressed for some time and is behind other tools. It does the job but if you have complex accounting needs you may need a separate accounting tool.
Antwort von Sage
Hi James,
Really appreciate you taking the time to review us, thank you.
I'm really pleased to hear that you're growing so well with Brightpearl and it's great to hear that you're making use of our open API with your bespoke requirements.
Just on your feedback on our accounting functionality, our in-built accounting functionality does the essentials, however for our customers who want something extra, or prefer to keep their existing relationships with other accounting specialty services, we offer direct integrations into Quickbooks, Xero, and Avalara, plus more to come! You can see them here: https://www.brightpearl.com/integrations/accounting. Please let us know if you'd like more information on how these are setup.
Thank you again,
Tom (Brightpearl)
- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Brightpearl Review
Bewertet am 25.11.2016
As a business, we have been using Brightpearl for a few years now and have had an incredibly...
As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage.
Vorteile
Effective software, enabling access of the entire company to view and work as a team to work as a chain from start to finish in different parts of the UK in order to complete the entire part of the supply chain. Therefore leading to effective business management.
Nachteile
Uninformed from the beginning about certain aspects (not down to Brightpearl directly) and therefore the small team need enlightening and training regarding certain elements that can be so easily taught and answers. Because Brightpearl can do so much, there is just so much to learn that perhaps we are not taking advantage of as a business.
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
BrightPearl Review
Bewertet am 22.11.2022
Implementation was super easy. Reporting wasn't overly complicated but you could still drill down...
Implementation was super easy. Reporting wasn't overly complicated but you could still drill down to what was needed.
Vorteile
Super easy to use. Nothing was over complicated
Nachteile
As your company grows so does their price tag
Antwort von Sage
Hi there Jennifer,
Thank you for your review!
It's great to hear that you're finding Brightpearl so easy to use and uncomplicated, that's how we designed it to be so I'm really pleased that's it's delivering for you.
Thank you again,
Tom (Brightpearl)
- Branche: Sportartikel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Helped us scale efficiently
Bewertet am 12.10.2020
Vorteile
We would have been unable to grow our company from 1 million to 3 without the help of the Brightpearl. It is great to be able to handle all stock movements, customer transactions and accounting in one place. The team have always been helpful and friendly and have felt like we had a partner in software as opposed to some large faceless organisation.
Nachteile
Not much - If I am looking for one then the user interface can be a little tricky for newcomers to the team but once trained this does not seem to be a long term issue.
Antwort von Sage
Hi Steve,
Thank you! We're so pleased that we've had a role in helping you with that growth, it's great to see. As you say, being able to hone in on focus areas and automate the day to day operations are key and something we've been focused on from day one.
Thank you for being a great customer! We appreciate you!
Tom (Brightpearl)
- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Broghtpearl the New ERP!
Bewertet am 20.4.2021
I have used Brightpearl for over 1 year and one thing is evident. Effectiveness, its very light and...
I have used Brightpearl for over 1 year and one thing is evident. Effectiveness, its very light and tabs load quickly, I can say for those who need a proper Enterprise management system, BP it is.
Vorteile
It's intuitive and very easy to integrate with other eCommerce platforms like Shopify.
Nachteile
It requires a bit of training to get started.
Antwort von Sage
Hi there Dickens,
Thank you very much for your review, it's great to hear that you're getting on so well with Brightpearl and it's connection to our partner, Shopify.
On your comment on training, Brightpearl is a broad system so it could be seen as daunting without the right training - this is why we ensure that our implementation team set you properly trained before you go live, and afterwards you have access to our learning platform, Brightpearl Training, and also our Help Centre and Community where you can pose questions to other users. If you'd like any help with these, please contact your Success team who will be happy to send you in the right direction.
Thanks again for your review,
Tom (Brightpearl)
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
A Good Move - Improving All The Time
Bewertet am 7.2.2017
We carried out quite a bit of research and Brightpearl simply covered more of our requirements than...
We carried out quite a bit of research and Brightpearl simply covered more of our requirements than anything else we came across. We setup Brightpearl aided by their installation service in Feb 2016 and its been a good stable platform since with very few problems along the way.
We use Brightpearl for our accounting and inventory managment which syncs with our Magento and Ebay stores, it also leaves the door open to Amazon if we choose.
For us, there are a few things that could be better to suit our needs, this mainly due to the limited stock update import size from CSV, limited size of updates over the Brightpearl to Magento API. Certain EPOS functions such as easier returns/credits and ability to utilise product custom options in EPOS could be improved / included. It is also crying out for easier options to integrate a decent customer account/loyalty system. Brightpearl however, did still provide more than other systems we looked at.
Taking above in to account, Brightpearl without doubt has been a good move for us and we have learned to work around most of our issues which are most likely specific to us. We as a company could never go back to what we had before and I would say compared to the previous system, Brightpearl saves us around 6 hours per day in staff time but has also added much improved reliability to stock levels on the website and Ebay.
A year on and we do feel positive about being on board with Brightpearl. Support (Free) is pretty good and the system is improving all the time, with what seems like quarterly updates including extra features and better usability. I understand that a brand new EPOS app is on the way soon and they are following that with a new Brightpearl to Magento API connector which will vastly improve performance with large inventory/product data updates, unfortunately this does not include extended functionality to cover our particular requirement - : (
My advice to anyone thinking about going ahead is spend the time prior to installation and get your product data, sku's etc spot on first. As long as you get your data correct and in sync with your website you should not run in to any problems.
- Branche: Konsumgüter
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Excellent system and service
Bewertet am 6.5.2021
Vorteile
Integrates seamlessly with our e-commerce site and syncs inventory levels perfectly. We use the system to manage our sales orders and fulfilment, purchasing, inventory and demand forecasting. The Customer support Team are knowledgeable and always quick to respond.
Nachteile
What like some more customisable features and the ability to change certain layouts. New features can take a little while.
Antwort von Sage
Hi Toby,
Thank you so much for sparing the time to review us, we love hearing from our customers!
It's great to hear that Brightpearl plugs so well into your existing tech stack and provides you with so much insights and control. Also fantastic to hear that you've been getting so much great service from our Support team.
I'll get your Technical Account Manager to reach out to you on the features on layouts. Do you check out out release notes? They come out every two months and cover all the latest releases and bug fixes. We also have quarterly webinars with our Product team where they discuss our roadmap.
Thank you again for your review,
Tom (Brightpearl)
- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
A comprehensive back office system for a wholesale business
Bewertet am 22.11.2016
We have used Brightpearl for nearly four years now. It was probably more than we needed initially...
We have used Brightpearl for nearly four years now. It was probably more than we needed initially but we decided it was worth the investment to carry us through early business growth. It was, and from set-up it has been the backbone to an 8x increase in turnover.
As a distributor, our large wholesale orders (hundreds of lines) sometimes test the capacity but that has been continually improved. Having the API and being able to integrate with Manifest for taking orders online was a huge efficiency for us, and are now looking forward to a possible integration with a barcode system.
In general support have always been very efficient. We have never had to leave any issue or request 'unsolved' which is good to say after four years, and I have appreciated that support tickets get escalated promptly where necessary to get to a practical solution quite quickly.
Vorteile
Very comprehensive
Nachteile
Sometimes feel it's geared towards ecommerce more than wholesale
- Branche: Sportartikel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Excellent ERP/CRM for English speaking users
Bewertet am 14.3.2017
We´ve been with Brightpearl for about 6 years now and have been very happy with how easy Brightpearl...
We´ve been with Brightpearl for about 6 years now and have been very happy with how easy Brightpearl is to use. It is extremely intuitive and does practically everything you need to run a business. Inventory control, Purchase Orders, Invoicing, etc... If your business is in the UK or the US the tax codes are easy to set up and manage. We even have it connected to two Shopify stores drawing from the same stock using two different price lists for sales. The only downside we´ve had with the program is our business is located in Spain and there are tax laws here that make some of Brightpearl unusable for us. Otherwise it´s been a great experience.
Vorteile
Ease of use. Really easy to learn and manage.
Nachteile
We´re a business located in Spain and the program is not made for our country´s tax laws and we´ve had to create some workarounds to make certain features work.
- Branche: Geschäftsbedarf & -einrichtung
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great all round platform for B2B sales management
Bewertet am 20.3.2017
We moved to Brightpearl in 2011 and haven't looked back.
Our business takes orders via the phone,...
We moved to Brightpearl in 2011 and haven't looked back.
Our business takes orders via the phone, email, PO and online and Brightpearl lets us easilly serve our customers in the way that they want to be served.
There are better standalone accounting packages, inventory management tools or CRM tools - but to have them all in one place saves us a lot of headaches - Brightpearl is our single source of truth for our business.
Where we have functionality gaps, we have been able to use their API to extend the core functionality to meet our business needs.
Vorteile
All in one package for CRM, Inventory and Accounts
User-friendly interface
Nachteile
Slow / buggy releases
Lack of automation options (we use the API to fix this)
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
We'd be lost without Brightpearl
Bewertet am 1.2.2017
We've used Brightpearl for a number of years, over that time the functionality has grown hugely and...
We've used Brightpearl for a number of years, over that time the functionality has grown hugely and positive changes continue. We're an International Schoolwear business and we really couldn't function without Brightpearl. We supply customers all over the world and Brightpearl allows us to manage our sales, stock, accounts and ecommerce system efficiently keeping all our information upto date. It's fairly intuitive to use and easy to teach to new employees.
Vorteile
Intuitive and easy to use.
