ReferralCandy Erfahrungen

It's pretty easy to set up, and customers automatically become affiliates/partners once it is set up, so that's great.

There was an issue with the set up because of the way our cart worked, but Referral Candy helped us get it resolved. I also initially had some challenges finding everything in the admin login, but once I got to the right place once, it was easy to find what I was looking for again.

The most important feature is you can setting up all text. I´m understanding a checking the software yet.

Where are the dashboard for each advocate can see it own tracking of rewards, use of personal links, goals accomplish and statistics ?

Our organization uses Referral Candy on a daily basis for our customers. The software helps automate the referral process and requires little to no work on our end. Our customers have their own referral portal and can manage their referrals on the back end. Great product!

At times the site can be a little slow when needing to manage a customer's referrals. However, the overall quality is great.

Simple to use and navigate. Can search customers in the backend easily.

Tracking is not efficient. Wish there were more referral/ ways to earn rewards capabilities. Does not integrate with Shopify well. Customers can't stack rewards. They can only use 1 code per order.

simple to use, great interface, great service, amazing custom look to match your brand

cant say since i like it all from service, creativity, and brings me back money

I was able to set up my referral campaign within 24 hours! Their ready made templates, intuitive software, easy to understand help documents and quick live support made installing and going live a seamless experience!

No integration with Zapier & no LinkedIn social sharing option

It's makes referrals easy for us and automates the process

The API documentations is a bit loose. Several documents talking about the same documentation, and the documents might differ a bit in instructions. This made the integration a bit more complex.

It has a lot of features, from email, widget, rewards its a complete service

the API is not so friendly, i dont like the way of verify you could use token auth is just more common

Great customer support - [SENSITIVE CONTENT] helped me set up my second account hassle free and promptly responded to all my questions.

New to the product but the support has helped me get up to speed quickly.

Certain procedures (such as how to run multiple campaigns) not immediately obvious. But support team have helped with any questions I’ve had.

It's a good concept, perhaps would work better for others.

It was not possible to integrate into what I was using so discontinued use.

Being completely new to this type of software and having some difficulty setting it up, I was relieved to be able to have a virtual meeting with a real live person to hash out any roadblocks. Customer support was great!

I wish there was a direct integration with Moonclerk so that a coupon could be automatically applied to a checkout form via the ReferralCandy link. Additionally, it is disappointing that the advocates cannot have a credit automatically applied to their Moonclerk account, and that we have to manually send their rewards. Overall it provides less automation that I expected, and leaves a lot to be desired.

The software is functionally operational from day 1. It has the core features of a referral program and common access points for integration. Their system is open enough to allow for additional tinkering to adapt it to your system but it you can hit the ground running.

The ways of accessing information on users enrolled to the referral programs and analytics needs more granular control. Its virtually impossible to manage and migrate large amounts of data in an efficient manner. As such, it may be difficult to use the product to scale but their customer support and development team maintained comms with us so we were able to eventually solve the issues but there were many compromises.

What I like the most about ReferralCandy is that it makes the business grow while making the customers happy, and their friends too! It let this happen through a handful of contents that are partially customizable, and all the rewards to the advocates and their friends are sent out automatically, asking no more effort than to choose which are the discounts that you want to give to the customers, and what are the rules that make the discounts applicable (for example the minimum order value).
Plus, the support team is very quick and helpful in answering doubts and questions and giving useful tips to make the most of this software! :)

I would say that the things I liked least about ReferralCandy are:
- that I am not able to deeply customize the contents through the HTML exposed
- that I am not able to understand how the contents performs singularly (for example how many links are shared from the post-purchase pop-up, or through the first email, the reminder email and so on)

Referral Candy has plethora mind-blowing functionalities. When it comes to tracking of referrals, no other referral marketing tool is even close. It's one of our favorite tools that we have used to skyrocket our startup to 6 figures. It campaign setup is very simple as ABCD. It only takes few minutes

They need to do better with their customer support

The chat support is great. [SENSITIVE CONTENT HIDDEN] from the ReferralCandy team was able to help us very quickly.

It would be great to be able to create multiple campaigns in different currencies (for referrer cash payments). Also, it would be great if there would be additional payout options in addition to PayPal.

I'm not really a user; I'm a decision maker and am responsible for billing.

We have multiple business units that use the software so we have 3 separate logins. I wish we could have one login to manage all business units (and still keep separate billing).

I'm just in the free trial of this software, but so far it's been an easy set up. I'm a small business owner. I'm not a developer, but have some basic HTML skills. The site is reasonably easy for someone like me to set up as an affiliate. As a pure referral program, it would be no problem. The integration with MailChimp was simple and easy too. My support person [SENSITIVE CONTENT HIDDEN] was *extremely* helpful in clarifying things for me.

There could be better explanation on how to use the site for affiliate purposes. Also, giving the admin the ability to batch remove customers would be preferred. They can be removed individually, but for a large number it's tedious. A simple thing, it would be nice if the chat box was a separate pop-up that can be viewed when navigating elsewhere on the site. There are some 404 issues with the site, like on the Help & Support link.

This is the best tool yet to increase customer purchases. I love how it integrates with my website and the fact you can customize it.

Just minor glitches with referral codes not appearing but customer support was able to resolve the issue.

We have used Referral Candy for a number of years. It is easy to install and has been a great eCommerce offering to have available.

There wasn't really anything! We are no longer using this as we have a loyalty program.

For [SENSITIVE CONTENT HIDDEN]: "You've been great and very helpful. I actually currently have an active trial going with Refersion, but it's been terribly frustrating, very unclear and complicated on the setup so that's why I jumped to Referralcandy. Still in the initial stages of setup and yet to be determined, but it's looking good for Referralcandy so far..."

it's still a bit complicated to set up, but simpler than refersion so far and the help chat people are very quick and responsive.

Product is easy and straightforward to integrate with. [SENSITIVE CONTENT HIDDEN] has been very helpful in getting my problem fixed and was extremely patient in guiding me and in ensuring the product works perfectly. She even went out of her way to placing the test order herself. She was also very friendly to chat with. ReferralCandy is lucky to have a team member like [SENSITIVE CONTENT HIDDEN]! Will definitely be using this software for some time if everything goes well.

The method used to edit the design and html of the user interface ie emails is not too friendly. Require some basic HTML and CSS skills and took me a few days to get it done.

Easy to use and implement and commission based so incentives are aligned and great support

Could use a few more features, hasn't changed much over the years but the core functionality remains good and on par with competition

It is an easy way to manage our referral program. [SENSITIVE CONTENT] was incredibly helpful in getting our program setup.

There could be more technical features built out, but then would likely be more expensive.

The base concept of their offerings is just great. We wanted a simple and automated way customers or others could refer and get rewarded. They seem to be exactly what we are looking for. I am still in the trail and yet to see if work on a large scale, but if they deliver what they promise it will transform our companies growth.

I love it's integration with Chargebee (as long as it works).

So far the customer support team has been very responsive and that matters a lot to me. [SENSITIVE CONTENT HIDDEN] specifically have been helpful.

I found the dashboard UI not intuitive and there were glitches once our Chargebee account and Referral Candy were linked saying they weren't linked, but then one day they it solved itself. Unnerving, but hopefully all figured out.

ease of use, great customer service, affordable for a small business

nothing really, didn't dislike anything