ReferralCandy Erfahrungen

Vorteile

It's pretty easy to set up, and customers automatically become affiliates/partners once it is set up, so that's great.

Nachteile

There was an issue with the set up because of the way our cart worked, but Referral Candy helped us get it resolved. I also initially had some challenges finding everything in the admin login, but once I got to the right place once, it was easy to find what I was looking for again.

Vorteile

The most important feature is you can setting up all text. I´m understanding a checking the software yet.

Nachteile

Where are the dashboard for each advocate can see it own tracking of rewards, use of personal links, goals accomplish and statistics ?

Vorteile

By far the BEST thing about Referral Candy is how flexible the team is when it comes to how you want to use it. With programmes that allow us to flexibly manage high volume referrals while also offering something straightforward and simple for customers to get behind, we have been able to really drive home our messaging and get our community excited about spreading the word.

Nachteile

We have a bad habit of wanting applications (and teams!) we like to do more than they ever meant to - but an increased level of flexibility when it comes to offering incentives to advocates and their friends would be our top ask :)

Vorteile

The base concept of their offerings is just great. We wanted a simple and automated way customers or others could refer and get rewarded. They seem to be exactly what we are looking for. I am still in the trail and yet to see if work on a large scale, but if they deliver what they promise it will transform our companies growth.

I love it's integration with Chargebee (as long as it works).

So far the customer support team has been very responsive and that matters a lot to me. [SENSITIVE CONTENT HIDDEN] specifically have been helpful.

Nachteile

I found the dashboard UI not intuitive and there were glitches once our Chargebee account and Referral Candy were linked saying they weren't linked, but then one day they it solved itself. Unnerving, but hopefully all figured out.

Vorteile

I was able to set up my referral campaign within 24 hours! Their ready made templates, intuitive software, easy to understand help documents and quick live support made installing and going live a seamless experience!

Nachteile

No integration with Zapier & no LinkedIn social sharing option

Vorteile

Being completely new to this type of software and having some difficulty setting it up, I was relieved to be able to have a virtual meeting with a real live person to hash out any roadblocks. Customer support was great!

Nachteile

I wish there was a direct integration with Moonclerk so that a coupon could be automatically applied to a checkout form via the ReferralCandy link. Additionally, it is disappointing that the advocates cannot have a credit automatically applied to their Moonclerk account, and that we have to manually send their rewards. Overall it provides less automation that I expected, and leaves a lot to be desired.

Vorteile

The software itself is fairly easy to use and set up

Nachteile

Changing the pronoun of the reward is quite manual, and you need to edit the text on all content.

Vorteile

Product is easy and straightforward to integrate with. [SENSITIVE CONTENT HIDDEN] has been very helpful in getting my problem fixed and was extremely patient in guiding me and in ensuring the product works perfectly. She even went out of her way to placing the test order herself. She was also very friendly to chat with. ReferralCandy is lucky to have a team member like [SENSITIVE CONTENT HIDDEN]! Will definitely be using this software for some time if everything goes well.

Nachteile

The method used to edit the design and html of the user interface ie emails is not too friendly. Require some basic HTML and CSS skills and took me a few days to get it done.

Vorteile

Easy to use and implement and commission based so incentives are aligned and great support

Nachteile

Could use a few more features, hasn't changed much over the years but the core functionality remains good and on par with competition

Vorteile

This product is very easy to use, and integrate.

Nachteile

It charges commission except the cash rewards, which costs much more than other similar software.

Vorteile

ReferralCandy has all the features we want to use with a tool like this. Their customer support is excellent.

Nachteile

They gave us a little bit conflicting information, but afterwards they solved this pretty well.

Vorteile

I'm just in the free trial of this software, but so far it's been an easy set up. I'm a small business owner. I'm not a developer, but have some basic HTML skills. The site is reasonably easy for someone like me to set up as an affiliate. As a pure referral program, it would be no problem. The integration with MailChimp was simple and easy too. My support person [SENSITIVE CONTENT HIDDEN] was *extremely* helpful in clarifying things for me.

Nachteile

There could be better explanation on how to use the site for affiliate purposes. Also, giving the admin the ability to batch remove customers would be preferred. They can be removed individually, but for a large number it's tedious. A simple thing, it would be nice if the chat box was a separate pop-up that can be viewed when navigating elsewhere on the site. There are some 404 issues with the site, like on the Help & Support link.

Vorteile

For [SENSITIVE CONTENT HIDDEN]: "You've been great and very helpful. I actually currently have an active trial going with Refersion, but it's been terribly frustrating, very unclear and complicated on the setup so that's why I jumped to Referralcandy. Still in the initial stages of setup and yet to be determined, but it's looking good for Referralcandy so far..."

Nachteile

it's still a bit complicated to set up, but simpler than refersion so far and the help chat people are very quick and responsive.

Vorteile

Setup was painless, it's quite flexible in how you implement the referral system and support has been sublime. Rep was great in helping setup the program and was very responsive the whole way through. The free trial is generous and has no restrictions, so you could test all you want before deciding to pay.

Nachteile

While setup was easy, it did take a while to verify before we could implement.

Vorteile

VERY customer oriented
Easy to set-up
Professional and efficient

Nachteile

Sometimes companies who use it are not good at it.. bur fortunately the customer service is always efficient and fast!

Vorteile

The concept of Referral Candy is good, however their solution is problematic.

Nachteile

Firstly it took ages to set up - integration was not straight forward, customer service took ages to help - lots of misunderstanding and back and forth. Then we started getting fraudulent commissions occurring - customer service originally said these were fine. We finally blocked the multiple fraudulent commissions which were 'unexplainable'. Finally just when you think things are okay, our account get's hacked/taken over despite us having a sophisticated password - somehow they changed the email address to theirs via Referral Candy's software.
All I get is emails saying an attempt has been made to change my email, if this was not me please get in touch... we then could not access the account, and surprise surprise, Rererral Candy customer service is off work for the weekend. So much for the 'if this email change was not you, please get in touch urgently'.

Vorteile

I like the pricing structure of a low monthly fee compared to other products coupled with a modest pay-for-performance fee. Product was very easy to setup, we were able to easily setup the Javascript on our check-out page.

Nachteile

For the emails that go out I'd like to be able to reference some more dynamic fields we can build into the email message such as the referrer's referral link.

Vorteile

ReferralCandy was so easy and quick to set up, i think it was live on our site within a week. We've already seen great results and customers engaging. The dashboard easily displays results so i can report on it quickly, which is essential! Support is always so good, really easy with the online chat, i spoke to [SENSITIVE CONTENT HIDDEN] today and she resolved my issue and made some suggestions which were so helpful!

Nachteile

We've been using ReferralCandy for a few months now and i've not come across anything that doesn't work.

Vorteile

ReferralCandy is extremely easy to setup (just drop in some code), and soon every new customer who buys from you becomes a potential affiliate. It is also very easy to setup and customize the program parameters. We have used this at two companies now, and plan to keep using Referral Candy in the future.

Nachteile

There could be some better reporting options for users to be able to track their traffic and referrals.

Vorteile

Ease of use is what I like most about Referral Candy.

Nachteile

I have nothing negative to say about this software.

Vorteile

The app itself is impressive, but the customer service is incredible! [SENSITIVE CONTENT HIDDEN] helped me so much and was so patient with me. He was probably on the support chat with me for 2 hours. He explained everything, took me through the process, and found a perfect solution. Thank you [SENSITIVE CONTENT HIDDEN] for your hard work.

Nachteile

Nothing bad. Just having trouble with setting up on our test site since we wanted to test it so we can launch with it.

Vorteile

The ease of use and content to learn provided in every interaction with their customer service.

Nachteile

It would be nice to see a deeper look into your advocates verse just seeing contacts.

Vorteile

The ease of setup and advice on advanced featured.

Nachteile

No way to have multiple programs connected to one Shopify installation.

Vorteile

That it's easy for customers to use. I recently needed a question answered and customer service executive went above and beyond to help me out. She replied quickly and her support was very much appreciated.

Nachteile

Integrating it with my Square Space. Took waaaayyy more work than expected.

Vorteile

The product is very easy to use, very simple and easy to understand API. Quick live support!

Nachteile

No dashboard for advocates, so they hardly to track their own performance.