ReferralCandy Erfahrungen

I had a problem choosing my plan and I was very well attended and they solved my problem.

somewhat limited in the referral program.

With referral candy, I like that everything works automatically in the background with little work required after set up.

It was challenging to integrate Referral Candy with Klaviyo at first - it would be really great if a member from RC could onboard the program to our marktechstack for us.

Great CS! JC was patient and responsive. His knowledge of the product is excellent– he helped me understand the platform more.

I hope there are more features available like scheduling of payout, trigger requirements for payout, multiple rewards system.

ReferralCandy is a simple to use and cost effective app to grow your ecommerce referrals.

The UI could be a bit cleaner and there could be more functionality for managers

ReferralCandy was extremely easy to implement and is very easy to manage day-to-day. The support is also great; I typically get all issues resolved very quickly. It is also affordable compared to other options.

I'd just like to see more features that allow us to customize the ReferralCandy experience. The best example would be a feature that would allow us to control when we send rewards to advocates. Some advocates complain that payouts only happen on a monthly basis. If we could control payouts and make them more frequent if we wanted to, like some other referral platforms allow, that would be excellent!

The Support is excellent specially Ines, she was extremely helpful to me, I really like her work! she clear my all doubts. Thankyou Team.

Everything seems too good for me. nothing found difficult.

Good product and great customer service.

[sensitive content hidden] helped answer questions about my Klaviyo integration. I really appreciated that she pointed out something I missed for my referral program. With her help, I made sure everything was set up properly.

I wish there was a checklist to follow for setting up a referral program. (Maybe I missed this).

This application is really top-notch! Works very well and their support is exceptional, with very responsive people, especially [sensitive content hidden] who is very professional.

Nothing. This applications as only pros for me.

The costumer care with [sensitive content hidden] has been great, she's been guiding me trough step by step and i felt so warm, safe, loved en appreciated. I want to have more problems so i could only have these snippets of contact on a weekly basis.

Not spending time in the costumer care.

The process overall is super simple to setup, and it very smart in the setups.Customer service is always superb. [sensitive content hidden] especially was a great help in getting me setup with the correct tracking and helping me integrate Thinkific.

It's not (yet) integrated with Thinkific

The customer service has been incredible during this process. We have a home-grown ecommerce system which made it a little tricky to get it started, but Innah was there to help every step of the way!

The reporting could be more robust and because we don't use a platform like Shopify it did make the process of onboarding a bit trickier.

Referral Candy integrated easily into our Shopify store. It's easy to use, and the customer support is proactive and helpful. Shout out to [sensitive content hidden] who spotted an issue with our Referral Candy before we had noticed and reached out directly so that we could fix it.

When we first started there seemed to be some errors with issuing rewards, but customer support was able to assist quickly.

In regards to Customer Support received - I reached out for help on questions I had regarding functionality and how to access languages. [sensitive content hidden] was super helpful, professional and quick to reply to my queries.

In regards to Customer Support received - this does not apply.

I appreciate that [sensitive content hidden] support was timely and helpful. Thanks.

There are many features I would like to have available but for the price, it is reasonable value.

[sensitive content hidden], the customer support agent that helped me was competent and extremely helpful. She did regular check ups on me until the issue was resolved. I am really happy with her service.

Maybe the emails that are sent out via referral candy could be customized better in the current branding of the brand. Found that hard to do. Thank you.

It's easy to use and customize. [sensitive content hidden] was very helpful with customer service and responded quickily to my query.

The integration is still in-progress, but so far, happy with the platform.

Simplicity, easy to set up. Great customer Support.

I have just started so very early to tell.

I like the relative ease to set up the referrals. It only took a few minutes to arrange.

I wish there was more customization for the emails. There is a lot available but some other options of design elements and layouts would be really neat to see, especially like the way OptiMonk uses super clean layouts for their widgets.

[sensitive content hidden] has been very helpful and swift in assisting me with a guest's concern. The case was solved promptly and the guest was happy to confirm that the reward was resent to his Paypal successfully.

product is fairly easy to use and their customer is very helpful (thanks [sensitive content hidden]!)

i was a bit confused on the initial setup of everything but the team helped me out