C2 ATOM

C2 ATOM

All-in-one service desk software

4.1/5 (11 Bewertungen)

C2 ATOM Übersicht

Was ist C2 ATOM?

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either on-premise or cloud installation, putting IT as a real partner for business.

Based on best industry practices and ITIL framework, C2 ATOM helps businesses with full ticketing features within its help desk core. Plus, the system gives an edge with process automation, dynamic real-time analytics, customized dashboards, scalable knowledge base and relevant KPIs. C2 ATOM allows ensuring optimal communication with existing systems thanks to its REST-ful API and quick integrations.

C2 ATOM has been developed around a service catalog feature which allows cross-department service delivery, engrafted were a self-service portal, a CMDB, various ticketing features and a automation/business rules generator.

C2 Enterprise draws on its long experience in ITSM solutions design and implementation to offer efficient, creative and competitive solutions suited to its client's needs and expectations. As a result of its extensive experience in designing and implementing ITSM solutions, C2 Enterprise can provide professional services and leading expertise in the following areas:

Management and Project Management
Change Management
Process Reengineering and Continuous Improvement
Optimization of business processes ITSM
Analysis of maturity (ITIL, COBIT)
Business analysis and expert recommendations

C2 ATOM Übersicht

Preis

Beginnt ab
62,00 $

Preisoptionen

Gratis Testen
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis

Business Cloud: $65 per user / month

Custom Cloud: contact C2 Enterprise

Available in Cloud or On-Premise.


C2 ATOM Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Kanada, Europa, Lateinamerika, Mexiko, Vereinigtes Königreich, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch, Französisch

Screenshots

C2 ATOM Screenshot: Dashboard view
C2 ATOM Screenshot: Dashboard view C2 ATOM Screenshot: CMDB C2 ATOM Screenshot: Approval list C2 ATOM Screenshot: Ticket view C2 ATOM Screenshot: Request view C2 ATOM Screenshot: Resource view

C2 ATOM Bewertungen

C2 ATOM Bewertungen

Gesamtbewertung
4.1
/
5
Ausgezeichnet
4

Sehr gut
4

Durchschnitt
3

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
4.1
Funktionen
4.1
Bedienkomfort
4.3
Kundenbetreuung
4.5
73% haben diese Anwendung empfohlen
Mirela C.

Great experience.

Overall great


Mit Google übersetzen
Stephen C.

From the system admin perspective

With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.


Mit Google übersetzen
Jean B.

C2 at Town of Candiac

Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request


Mit Google übersetzen
Jeremy P.

Evolving Product

C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use.

A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.


Mit Google übersetzen
Thierry A.

A World of Possibility

We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4)

The web platform is very flexible and fully customizable.

It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.


Mit Google übersetzen
Mirela C.
Branche: Buchhaltung
Untern. Größe: 2-10 Mitarbeiter
Übersetzen nach: Deutsch

Great experience.

Wöchentlich für 1-5 Monate genutzt
Bewertet am 12.3.2018
Quelle der Bewertung: Capterra

Overall great

Vorteile

The unique interface, the fact that is a web application, the CMDB, adaptability, ease of moving through the screens, we application (requires no installation), multiple automation options.

Nachteile

Specific Web browser compatibility matrix.
Customizabilty of certain items like the status bar or other little things like this.
Lack of customization in the various screens, complexity of the database to get our own reports.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Stephen C.
Branche: Öl & Energie
Untern. Größe: 1.001-5.000 Mitarbeiter
Übersetzen nach: Deutsch

From the system admin perspective

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 8.3.2017
Quelle der Bewertung: Capterra

With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

Vorteile

The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

Nachteile

It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Jean B.
Branche: Staatsverwaltung
Untern. Größe: 51-200 Mitarbeiter
Übersetzen nach: Deutsch

C2 at Town of Candiac

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 8.3.2017
Quelle der Bewertung: Capterra

Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request

Vorteile

Web based.
Database is on our site
Easy to use for our peoples.

Nachteile

Reporting tool is sometime hard to parameter

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Jeremy P.
Branche: Konsumgüter
Untern. Größe: 1.001-5.000 Mitarbeiter
Übersetzen nach: Deutsch

Evolving Product

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 8.3.2017
Quelle der Bewertung: Capterra

C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use.

A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 6.0/10

Thierry A.
Branche: Pharmazeutika
Untern. Größe: 201-500 Mitarbeiter
Übersetzen nach: Deutsch

A World of Possibility

Täglich für 6-12 Monate genutzt
Bewertet am 8.3.2017
Quelle der Bewertung: Capterra

We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4)

The web platform is very flexible and fully customizable.

It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.

Vorteile

Fully customizable.
Very good development and support, the team is attentive to our needs.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Nutzerempfehlung
8.6/10
Basierend auf 11 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

C2 ATOM Preis

C2 ATOM Preis

Beginnt ab
62,00 $
Gratis Testen
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis

Business Cloud: $65 per user / month

Custom Cloud: contact C2 Enterprise

Available in Cloud or On-Premise.

Business Cloud: $65 per user / month

Custom Cloud: contact C2 Enterprise

Available in Cloud or On-Premise.

Preis-Leistungs-Verhältnis
4.1/5
Basierend auf 11 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

C2 ATOM Funktionen

C2 ATOM Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anwendungsintegration
Automatische Benachrichtigungen
Berichterstattung und Statistik
Compliance Management
Daten-Import / -Export
Datenvisualisierung
Drag-and-Drop-Oberfläche
Echtzeit-Berichterstattung
Echtzeit-Daten
Echtzeitüberwachung
Integration von Dritten
Warnungen / Eskalation
Werkzeuge zur Zusammenarbeit
Wirtschaftsprüfung
Workflow-Management
Zugriffskontrolle
Überwachung
Funktionen
4.1/5
Basierend auf 11 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Zusätzliche Informationen für C2 ATOM

Zusätzliche Informationen für C2 ATOM

Schlüssel-Features von C2 ATOM

  • Asset management
  • Asset tracking
  • Automation & workflows
  • Built-in reports
  • Business rules
  • CMDB
  • Calendar view
  • Change management
  • Cloud-based ITSM
  • Dashboard
  • IT help desk
  • IT service desk management
  • ITIL ready
  • Incident management
  • Interactive dashboard
  • Inventory management
  • Key performance indicators (KPIs)
  • Knowledge management
  • Problem management
  • Real-time visualization
  • Request management
  • Self-service web portal
  • Service catalog
  • Task management
  • Ticket templates
  • Timesheet
  • User satisfaction stats

Vorteile

  • C2 ATOM helps boost IT operations, optimize processes, organize tasks/projects and wrap up quick configuration.

  • C2 ATOM supports various ITS capabilities such as incident, problem, change, service request, availability, portfolio and asset management. ITIL-framed, it will provide a certified software built around industry best practices.

  • IT support teams can deliver better and faster services, while reducing response and resolution time thanks to C2 ATOM automation and business rules functions.

  • The integrated system allows organizations to scale up using cross-departments service catalogs and enable self-service portal to reduce agents’ workload.

  • C2 ATOM helps organizations modernize ITSM practice to provide extraordinary IT services.

  • C2 ATOM Häufig gestellte Fragen

    C2 ATOM Häufig gestellte Fragen

    Weiter unter folgen häufig gestellte Fragen über C2 ATOM.

    F. Welche Preispläne bietet C2 ATOM an?

    C2 ATOM bietet folgende Kostenpläne an:

    Beginnt ab: 62,00 $

    Preismodell: Einmalige Lizenz, Abonnement

    Gratis Testen: Verfügbar

    Business Cloud: $65 per user / month Custom Cloud: contact C2 Enterprise Available in Cloud or On-Premise.

    F. Was sind die Hauptfunktionen von C2 ATOM?

    C2 ATOM bietet die folgenden Funktionen:

    • Asset management
    • Asset tracking
    • Automation & workflows
    • Built-in reports
    • Business rules
    • CMDB
    • Calendar view
    • Change management
    • Cloud-based ITSM
    • Dashboard
    • IT help desk
    • IT service desk management
    • ITIL ready
    • Incident management
    • Interactive dashboard
    • Inventory management
    • Key performance indicators (KPIs)
    • Knowledge management
    • Problem management
    • Real-time visualization
    • Request management
    • Self-service web portal
    • Service catalog
    • Task management
    • Ticket templates
    • Timesheet
    • User satisfaction stats

    F. Wer sind die typischen Nutzer von C2 ATOM?

    C2 ATOM hat die folgenden typischen Kunden:

    Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

    F: Welche Sprachen werden von C2 ATOM unterstützt?

    C2 ATOM unterstützt die folgenden Sprachen:

    Englisch, Französisch

    F. Welche Preispläne bietet C2 ATOM an?

    C2 ATOM hat folgende Preismodelle:

    Einmalige Lizenz, Abonnement

    F. Unterstützt C2 ATOM mobile Geräte?

    Wir haben keine Informationen darüber, welche Geräte C2 ATOM unterstützt

    F. Mit welchen anderen Applikationen integriert C2 ATOM?

    C2 ATOM kann in folgende Anwendungen integriert werden:

    Microsoft Azure, QuickBooks, Zapier

    F. Welche Varianten der Kundenbetreuung bietet C2 ATOM an?

    C2 ATOM bietet folgende Optionen für Kundensupport:

    Häufig gestellte Fragen, Wissensdatenbank, Telefon-Support