FareHarbor

FareHarbor

Für mobile Geräte geeignete Reservierungssoftware

4.8/5 (954 Bewertungen)

FareHarbor Übersicht

Was ist FareHarbor?

FareHarbor ist ein Reservierungssystem der Enterprise-Klasse für Veranstalter von Touren und Aktivitäten. So kannst du alle Aspekte deiner Geschäfte mit Leichtigkeit und Effizienz verwalten. In einem zentralen Dashboard findest du alle Tools, die du für die tägliche Verwaltung benötigst. Verfolge Buchungen am Telefon, im Laden oder über Partner in Echtzeit, erstelle unbegrenzte benutzerdefinierte Berichte und profitiere von einer nahtlosen Kommunikation mit Kunden.

Steigere deine Umsätze, indem du mit den mobilen Kassen der FareHarbor-App Buchungen von überall und jederzeit akzeptieren kannst. Verwende ein beliebiges Gerät, um Kundendaten zu sammeln, digitale Verzichtserklärungen zu unterschreiben oder Zahlungen mit dem branchenüblichen Kreditkartensatz von 1,9 % + 30 Cent pro Transaktion sicher anzunehmen. Dabei erhältst du Support rund um die Uhr von einem freundlichen Kundenerfolgsteam.

FareHarbor Übersicht

Preis

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Kostenlos
Preis-Leistungs-Verhältnis

FareHarbor Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Australien, Kanada, Europa, Deutschland, Lateinamerika und 3 weitere , Mexiko, Vereinigtes Königreich, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Tschechisch, Dänisch, Niederländisch, Englisch, Finnisch und 8 weitere , Französisch, Deutsch, Irisch, Italienisch, Norwegisch, Portugiesisch, Spanisch, Schwedisch

Screenshots

FareHarbor Screenshot: features-mobile
FareHarbor Screenshot: features-mobile FareHarbor Screenshot: features-reports FareHarbor Screenshot: home-hero-back FareHarbor Screenshot: Screenshot 2014-09-11 12.17.00

FareHarbor Bewertungen

FareHarbor Bewertungen

Gesamtbewertung
4.8
/
5 954 Nutzerbewertungen
Ausgezeichnet
817

Sehr gut
116

Durchschnitt
13

Gering
3

Schlecht
5

Preis-Leistungs-Verhältnis
4.8
Funktionen
4.6
Bedienkomfort
4.6
Kundenbetreuung
4.9
98% haben diese Anwendung empfohlen
Kaitlin L.

From customer support to foolproof features, our experience with FareHarbor has been superb.


Mit Google übersetzen
Helen F.

Event based booking software based on a fee charging model

Online booking and payments are taken care of through Fareharbor. My payments are received through Stripe which initially took nearly a week to be received by my bank, that appears to have changed recently with payments appearing a working day or two after booking.

The account managers are very keen to help and I can imagine that it is an excellent solution for the many businesses who run tours and experiences. It's just not perfect for mine which seems to need corporate levels of functionality and flexibility at a budget price.


Mit Google übersetzen
Anita M.

Our only booking software


Mit Google übersetzen
Carrie G.

Overall good product but confusing at first

Overall I'm happy with our switch to FareHarbor. The pros out weigh the cons but hoping for more improvements in the future.


Mit Google übersetzen
Sandra B.

Over-promised and Under-performed compared to Other Top Booking Software

Fareharbor called us almost every week for 18 months trying to get us to switch to our software. The sales rep. kept insisting that if we switched we would see a big increase in our sales revenue. So, we were eager to see that happen in the first month of our 5 month high season. However, the first month, there was no increase, it was almost exactly the same. Then the next two months, which are the highest revenue months of the year for our company actually saw a sharp decrease in sales. One month was $10K less than the previous year, and the other month was over $20k less than the previous year. There was nothing about Fareharbor that actually made guests want to book more. Their product is just complicated and not better. The reason they have more reviews and customers than the other companies is due to their relentless, downright irritating sales tactics. They wear you down with calls until you just agree.

I would like to add that in the months I have described above, our company also spent 2 times more on marketing than in the previous year. I mention this because when I told Fareharbor they had not lived up to their guarantee of more sales, their response was to tell me they could not tell me how to do marketing, and they suggested it was to our lack of competence in that realm. But as mentioned, we spent twice as much and worked equally hard. When we have a chance, we will change software systems. We would not recommend Fareharbor to other companies.


Mit Google übersetzen
Kaitlin L.
Mit Google übersetzen

From customer support to foolproof features, our experience with FareHarbor has been superb.

Täglich für 6-12 Monate genutzt
Bewertet am 9.3.2018
Quelle der Bewertung: Capterra

Vorteile

While the features of this software are plentiful and easy to use, we most enjoy the prompt, friendly customer support available to us through FareHarbor. Our Account Manager, Kristin, always delivers excellent work even when we provide her with information that can be unclear. She is a fantastic liaison between our business and FareHarbor Support, and she seems to go out of her way to ensure we're using FareHarbor to the best of our ability by facilitating appointments with FareHarbor support for us to learn how to make minor changes on the backend of our website, answering questions in a timely manner, and implementing new information to our website on a weekly basis.

Nachteile

One feature we enjoy least about this software is its mobile functionality. While it's certainly compatible with mobile devices, it's not always the most mobile-friendly in terms of working behind the scenes and formatting. Some examples include trouble viewing booking notes and updating manifests, text appearing too large, pictures a bit out of focus, etc. However, any adjustments we ask to be made in terms of format are quickly resolved by FareHarbor Support.

On another note, there are times when we make adjustments in the dashboard ourselves - without the help of customer support. Yet, often those changes still have to be submitted to FareHarbor support staff, so they can make those amendments appear on our website to customers. It feels repetitive. If those small changes could automatically be reflected on the website, we feel both our staff and customer support staff could become more efficient.

Finally, there seem to be plenty of features available at FareHarbor of which we users are unaware. For instance, our website was outdated and desperately needed some attention. We weren't aware we could get a website upgrade, or makeover if you will, until a support staff member reached out to us about that possibility directly. Perhaps implementing a list of available features - especially those that are at no additional cost - to all users would be a positive change all around and would ensure use all parties are using FareHarbor to the best of their ability.

Mit Google übersetzen

Antwort von FareHarbor Holdings

Thanks for the great review, Kaitlin! We appreciate the feedback and your suggestions for improvement. We'll also be sure to forward your compliment to Kristin! If there's ever anything we can help with, please don't hesitate to reach out!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Helen F.
Branche: Kunst & Handwerk
Untern. Größe: Selbstständig
Mit Google übersetzen

Event based booking software based on a fee charging model

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 22.10.2019
Quelle der Bewertung: Capterra

Online booking and payments are taken care of through Fareharbor. My payments are received through Stripe which initially took nearly a week to be received by my bank, that appears to have changed recently with payments appearing a working day or two after booking.

The account managers are very keen to help and I can imagine that it is an excellent solution for the many businesses who run tours and experiences. It's just not perfect for mine which seems to need corporate levels of functionality and flexibility at a budget price.

Vorteile

As soon as you are signed up you will be assigned a participative account manager to help you through set up with ideas on how to make your site and sales better. They and the support team are responsive to requests and changes. The user interface choice is quite good but like most online options it relies on great images for best effect.

You can manage your own events and many of the standard options are accessible to you the user if you need or want them to be.

All the support and set up is free of charge.

Nachteile

My business is small and flexible. I tend to prefer to set up my own bookings and classes myself which means that I keep coming up against something else I need to ask them to do for me. Despite being a very small business my needs are complex, I want to be able to set up a course that runs on multiple days but that are not necessarily consecutive and for those to be in my calendar when I check. Although the system caters for consecutive days, it requires a really grubby work around for anything else.

Mit Google übersetzen

Antwort von FareHarbor Holdings

Hi Helen - thank you so much for taking the time to leave FareHarbor some great feedback. We appreciate your partnership and always strive to make FareHarbor a platform that works for everyone no matter the size of your business. We are always looking for ways to improve, so your feedback will definitely be passed along to the team. Thank you again, and never hesitate to reach out!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 6.0/10

Anita M.
Branche: Gastgewerbe
Untern. Größe: 13-50 Mitarbeiter
Mit Google übersetzen

Our only booking software

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 2.2.2020
Quelle der Bewertung: Capterra

Vorteile

For me, it is the simplicity of use, clean design and easy to manage sections.

Nachteile

We have been using it for a while now, but are still struggling with implementing it with all of our tour guides which makes the process a bit more complicated. This is not a con, just a fact that it might take some time before everyone gets used to it.

Mit Google übersetzen

Antwort von FareHarbor Holdings

Hello Anita -

Thank you for taking the time to write this review! We are glad to hear that you find our Dashboard easy to use and navigate. However, we understand if the features and functionality may require a bit more time to get used to for others.

If your team would like to schedule a re-train, we can easily set that up!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Carrie G.
Branche: Gastgewerbe
Untern. Größe: 2-10 Mitarbeiter
Mit Google übersetzen

Overall good product but confusing at first

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 10.12.2019
Quelle der Bewertung: Capterra

Overall I'm happy with our switch to FareHarbor. The pros out weigh the cons but hoping for more improvements in the future.

Vorteile

One of the most useful aspects for us has been the ability to send out mass emails to guests using canned messages. This has been super helpful when we have to alert everyone about last minute changes, traffic alerts, etc. Our last booking software we used did not offer this. Also the FareHarbor support team is great. They're friendly, helpful, and responsive. I've called them several times and they've walked me through my questions with patience.

Nachteile

FareHarbor can be very confusing at first. It definitely takes some time to get used to everything and how to set things up. There are some things that just don't make sense like there should be an easier/quicker way to do what you need to but it's a multi-step weird process instead. The two things that immediately come to mind are converting purchases to gift certificates and redeeming guest gift certificates over the phone. Both of them seem like they should be straight-forwards, press a button, enter a code, etc. but it's confusing and I've needed to call FH support to walk me through how to do these things.

Mit Google übersetzen

Antwort von FareHarbor Holdings

Hi Carrie -

Thank you for taking the time to write this honest review. We are happy to hear you have been able to take advantage of our amazing Support Team and some of the Dashboard's robust features. With that said, we understand that there may be some features that may not be as easy to pick up as others.

I have passed along your feedback internally in case you would like to schedule a training!

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 7.0/10

Sandra B.
Branche: Freizeit, Reisen & Tourismus
Untern. Größe: 13-50 Mitarbeiter
Mit Google übersetzen

Over-promised and Under-performed compared to Other Top Booking Software

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 15.11.2018
Quelle der Bewertung: Capterra

Fareharbor called us almost every week for 18 months trying to get us to switch to our software. The sales rep. kept insisting that if we switched we would see a big increase in our sales revenue. So, we were eager to see that happen in the first month of our 5 month high season. However, the first month, there was no increase, it was almost exactly the same. Then the next two months, which are the highest revenue months of the year for our company actually saw a sharp decrease in sales. One month was $10K less than the previous year, and the other month was over $20k less than the previous year. There was nothing about Fareharbor that actually made guests want to book more. Their product is just complicated and not better. The reason they have more reviews and customers than the other companies is due to their relentless, downright irritating sales tactics. They wear you down with calls until you just agree.

I would like to add that in the months I have described above, our company also spent 2 times more on marketing than in the previous year. I mention this because when I told Fareharbor they had not lived up to their guarantee of more sales, their response was to tell me they could not tell me how to do marketing, and they suggested it was to our lack of competence in that realm. But as mentioned, we spent twice as much and worked equally hard. When we have a chance, we will change software systems. We would not recommend Fareharbor to other companies.

Vorteile

The user experience for the guests who are booking seems good.

Nachteile

Everything is complicated. From set-up to all the confounded reporting options, it is just all too much. Not user-friendly from the point of view of the tour operators dashboard. It is nearly impossible to set-up or edit your own tours. The gift-card option is ugly and not a good sell for our company. We sold way more gift cards with our other software.

Mit Google übersetzen

Antwort von FareHarbor Holdings

Hi Sandra - Thank you for your honest feedback. Open and honest communication with our clients is very important to us and we deeply regret the experience that you had. Although you did not find FareHarbor to be the solution you were looking for, we would hate for you to leave with a bitter taste. If you have additional feedback you'd like to share please feel free to reach us at (855) 495-5551.
Otherwise, we wish you and the BK Adventure team continued success and hope for another opportunity to earn back your business.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 2.0/10

Nutzerempfehlung
9.3/10
Basierend auf 954 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

FareHarbor Preis

FareHarbor Preis

Beginnt ab
N/A
Gratis Testen
Kostenlos
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4.8/5
Basierend auf 954 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

FareHarbor Funktionen

FareHarbor Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Anpassbare Vorlagen
Automatische Benachrichtigungen
Benutzerdefinierte Felder
Berichterstattung und Statistik
CRM-Integration
Daten-Import / -Export
E-Mail-Integration
Echtzeit-Daten
Elektronische Zahlungen
Erinnerungen
Integration von Dritten
Kalenderverwaltung
Kundendatenbank
Kundenspezifisches Branding
Social-Media-Integration
Umfragen & Feedback
Funktionen
4.6/5
Basierend auf 954 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

FareHarbor Häufig gestellte Fragen

FareHarbor Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über FareHarbor.

F. Welche Preispläne bietet FareHarbor an?

FareHarbor bietet folgende Kostenpläne an:

Preismodell: Kostenlos

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von FareHarbor?

Wir haben keine Informationen über die Funktionen von FareHarbor

F. Wer sind die typischen Nutzer von FareHarbor?

FareHarbor hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von FareHarbor unterstützt?

FareHarbor unterstützt die folgenden Sprachen:

Tschechisch, Dänisch, Niederländisch, Englisch, Finnisch, Französisch, Deutsch, Irisch, Italienisch, Norwegisch, Portugiesisch, Spanisch, Schwedisch

F. Welche Preispläne bietet FareHarbor an?

FareHarbor hat folgende Preismodelle:

Kostenlos

F. Unterstützt FareHarbor mobile Geräte?

FareHarbor unterstützt die folgenden Geräte:

iPhone, iPad

F. Mit welchen anderen Applikationen integriert FareHarbor?

FareHarbor kann in folgende Anwendungen integriert werden:

BirdEye, Facebook, Google AdWords, Google Analytics, Google Calendar, Smartwaiver, Squarespace, Stripe, Wherewolf, Wordpress

F. Welche Varianten der Kundenbetreuung bietet FareHarbor an?

FareHarbor bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen