Talkdesk

Talkdesk

Weltweit führende cloudbasierte Kontaktcenter-Software.

4.6/5 (563 Bewertungen)

Talkdesk Übersicht

Was ist Talkdesk?

Talkdesk ist die weltweit führende, browserbasierte Kontaktcenter-Lösung, die Unternehmen in aller Welt dabei unterstützt, stärkere Kundenbeziehungen aufzubauen. Talkdesk, dem Box, Shopify und Tausende anderer führender kundenorientierter Unternehmen vertrauen, bietet Agenten einen Rundumblick auf den Kunden.

Mit der Lösung von Talkdesk können Unternehmen:
– Persönlichere Gespräche mit Kunden und Interessenten führen.
– Die Produktivität und Effizienz ihrer Teams verbessern.
– Datengestützte Entscheidungen treffen, um die Leistungskennzahlen zu verbessern.

Talkdesk bietet eine nahtlose Integration mit Geschäftstools wie Salesforce, Zendesk, Slack, Desk.com und mehr als 20 anderen führenden Anwendungen. Dank Hunderter anpassbarer Funktionen, einschließlich automatisierter Workflows, Live-Berichterstattung und kompetenzbasiertem Routing, ist Talkdesk die ideale Kontaktcenter-Lösung für Unternehmen jeder Größe.

Talkdesk Übersicht

Preis

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Talkdesk Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Asien, Australien, Brasilien, Kanada, Europa und 5 weitere , Deutschland, Indien, Lateinamerika, Mexiko, Mittlerer Osten und Afrika
Unterstützte Sprachen
Englisch, Französisch, Deutsch, Italienisch, Portugiesisch, Russisch, Spanisch

Screenshots

Talkdesk Screenshot: Talkdesk Customer Activity Feed
Talkdesk Screenshot: Talkdesk Customer Activity Feed Talkdesk Screenshot: Talkdesk Historical Reporting Dashboard Talkdesk Screenshot: Talkdesk Live Reporting Dashboard Talkdesk Screenshot: Talkdesk for Salesforce Talkdesk Screenshot: Talkdesk for Zendesk Talkdesk Screenshot: Talkdesk Callbar

Talkdesk Bewertungen

Talkdesk Bewertungen

Gesamtbewertung
4.6
/
5
Ausgezeichnet
365

Sehr gut
168

Durchschnitt
20

Gering
4

Schlecht
6

Preis-Leistungs-Verhältnis
4.5
Funktionen
4.5
Bedienkomfort
4.7
Kundenbetreuung
4.6
95% haben diese Anwendung empfohlen
Vladimir P.

User-friendly and easy to use

It helps a lot with the proper call distribution, which is crucial for multi-language support. In addition, the ease of manipulating the roles and the lines, allows us to react immediately, depending on the languages and priorities needed on the spot.


Mit Google übersetzen
Valdrin T.

Easy to set up and feature full contact center

Overall experience is positive, it has many great features, a click to call extension, a callbar. It also has some things that are missing, however, the overall experience, we as admins of talkdesk, and our agents is positive.


Mit Google übersetzen
Verifizierter Rezensent

Talkdesk with Weave

We use it for all of our inbound calls for our company and rely on them heavily


Mit Google übersetzen
Nicole J.

More than your Average Dialer

My experience was overall positive. There were some points that I was completely upset with the program, but that was only because I really needed to power through some dialing lists and TalkDesk was slowing down my momentum. (Which again, I know they are fixing )


Mit Google übersetzen
Verifizierter Rezensent

Worst experience we had

I was really happy that i found a cloud sollution for our company with lots of integrations.
The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great.

Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number.

After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money.

This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem.
Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services.


Mit Google übersetzen
Vladimir P.
Branche: Finanzdienstleistungen
Untern. Größe: 201-500 Mitarbeiter
Übersetzen nach: Deutsch

User-friendly and easy to use

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 12.3.2019
Quelle der Bewertung: Capterra

It helps a lot with the proper call distribution, which is crucial for multi-language support. In addition, the ease of manipulating the roles and the lines, allows us to react immediately, depending on the languages and priorities needed on the spot.

Vorteile

The ease of installation, usage, and fast reporting tools. Easy to be set up for new agents and changed for the current ones, along with the user-friendly UI, which allows prompt assigning of different roles, access, and support lines.

Nachteile

Actually, the tool is really user-friendly, even for the admins. However, It will be a good option to have the calls/chats distribution prioritization a bit more customizable. I've run over the default prioritization, which is quite logical and brings a lot of sense and light over the talkdesk work, but it would be great to have the option to prioritize the distribution to a particular agent and then to change this prioritization to another one. Especially, when we work on different languages, level of expertize, and have different contact channels.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Valdrin T.
Branche: Restaurants
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen nach: Deutsch

Easy to set up and feature full contact center

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 19.3.2019
Quelle der Bewertung: Capterra

Overall experience is positive, it has many great features, a click to call extension, a callbar. It also has some things that are missing, however, the overall experience, we as admins of talkdesk, and our agents is positive.

Vorteile

The most I like about talkdesk is that it has many integrations with other 3rd party sites, such as Salesforce, Kustomer, Ytica, etc. And all of these integrations are already included, out of the box -- we don't have to do any coding, or API calls ourselves.

Besides that, we also like how easy it is to set up new agents, give them a new number, or add them to a ring group and they are ready to make and receive calls within minutes.

Nachteile

The least I like about Talkdesk is the reporting section. Granted, their scheduled reports and dashboards are great tools which we use daily; however they lack some quality of life features that will make creating and editing reports from a chore to an enjoyable experience.

The issue is that, once a scheduled report has been created, it cannot be edited anymore, and our team frequently has new hires and transfers so we have the need to add new members to different reports, but that is not possible, and instead we have to recreate the whole report from scratch.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 7.0/10

Verifizierter Rezensent
Branche: Computer-Software
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen nach: Deutsch

Talkdesk with Weave

Täglich für 6-12 Monate genutzt
Bewertet am 9.2.2020
Quelle der Bewertung: Capterra

We use it for all of our inbound calls for our company and rely on them heavily

Vorteile

We use Talkdesk for all of our Customer Support calls for Weave. We are able to log notes and dispositions to help us categorize and follow-up on all of our calls.

Nachteile

Sometimes the Talkdesk caller gives an error of fetching data and won't allow you take any inbound calls. You have to reload the software each time but that seems to solve the error.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote: 8.0/10

Nicole J.
Branche: Gastgewerbe
Untern. Größe: 2-10 Mitarbeiter
Übersetzen nach: Deutsch

More than your Average Dialer

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 11.12.2019
Quelle der Bewertung: Capterra

My experience was overall positive. There were some points that I was completely upset with the program, but that was only because I really needed to power through some dialing lists and TalkDesk was slowing down my momentum. (Which again, I know they are fixing )

Vorteile

Talkdesk has a vast number of pros than meets the eye. I originally started using talk desk simply because I needed a dialer that would hook up to my Salesforce. There were a few other options I was weighing but Talkdesk had the most features. It's great for people who are rapid dialers because you can load playbooks, and just smile and dial. It's also awesome for mail-merges if you need to send out a quick email to a select group of your pipeline.

If you are not fond of organizing your leads through SalesForce, you do have the option of working solely out of TalkDesk; you can create tasks to call, events, and add notes that will automatically populate into your salesforce.

They are a newer company that is always willing to hop on a call to troubleshoot and are open to feedback.

Nachteile

Not all dialers come issue free. My major qualm with using TalkDesk was that it never allowed you to work out of an account, and only contacts. This made it difficult for me to track who I was dialing if I was solely working out of Talkdesk.
The other issue (Which I know they are fixing) is how the screen pops up when you are using Talkdesk as a click-to-dial feature in Salesforce. I hate having to click more than I need to just to make a call, and it burdened me when I was trying to power down my list.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Verifizierter Rezensent
Branche: Internet
Untern. Größe: 13-50 Mitarbeiter
Übersetzen nach: Deutsch

Worst experience we had

Bewertet am 6.11.2015
Quelle der Bewertung: GetApp

I was really happy that i found a cloud sollution for our company with lots of integrations.
The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great.

Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number.

After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money.

This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem.
Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services.

Vorteile

Nice app, nice design, easy to use, good quality of sound.

Nachteile

Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money.

Übersetzen nach: Deutsch

Antwort von Talkdesk

We're really sorry about your experience, and we definitely agree we could have done a much better job in this case. In the course of this year, we've significantly grown the Talkdesk team, switched to a new billing system, and gone from 2 people working in support, to over 30. We're now answering most support enquiries within a few hours, and satisfaction rates are very high. We're available 24 hours a day during the week to assist our customers. We've replied directly to you specifically addressing the final concern you had, and you've now told us you consider the problem solved. We hope you continue to stay with us, but if you do decide to leave we understand and we'll make it as easy as possible for you to move elsewhere.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Nutzerempfehlung
8.9/10
Basierend auf 563 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Talkdesk Preis

Talkdesk Preis

Beginnt ab
N/A
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4.5/5
Basierend auf 563 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Talkdesk Funktionen

Talkdesk Funktionen

API
Aktivitäts-Dashboard
Anrufaufzeichnung
Anrufer-ID
Anrufüberwachung
Automatische Benachrichtigungen
Berichterstattung und Statistik
Berichterstattung über Anrufe
CRM-Integration
Chat
Integration von Dritten
Kommunikationsmanagement
Konferenzschaltungen
Sofortnachrichten
Umleitung der Anrufe
Videokonferenzen
Voice-Mail
Weiterleitung von Anrufen (Call Routing)
Werkzeuge zur Zusammenarbeit
Überwachung
Funktionen
4.5/5
Basierend auf 563 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Talkdesk Häufig gestellte Fragen

Talkdesk Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Talkdesk.

F. Welche Preispläne bietet Talkdesk an?

Talkdesk bietet folgende Kostenpläne an:

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Talkdesk?

Wir haben keine Informationen über die Funktionen von Talkdesk

F. Wer sind die typischen Nutzer von Talkdesk?

Talkdesk hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Talkdesk unterstützt?

Talkdesk unterstützt die folgenden Sprachen:

Englisch, Französisch, Deutsch, Italienisch, Portugiesisch, Russisch, Spanisch

F. Welche Preispläne bietet Talkdesk an?

Talkdesk hat folgende Preismodelle:

Abonnement

F. Unterstützt Talkdesk mobile Geräte?

Talkdesk unterstützt die folgenden Geräte:

iPhone

F. Mit welchen anderen Applikationen integriert Talkdesk?

Talkdesk kann in folgende Anwendungen integriert werden:

Freshdesk, Help Scout, LiveChat, Nimble, Olark, Pipedrive, PlayVox, Slack, Zendesk, injixo

F. Welche Varianten der Kundenbetreuung bietet Talkdesk an?

Talkdesk bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen