Gainsight Übersicht
Was ist Gainsight?
Gainsight is the platform for Customer Success. Gainsight aggregates and turns disparate customer data from multiple sources into a single source of truth. Review the customer data driven insights and deploy actions that drive business outcomes for your clients. Gainsight is purpose built for B2B SaaS companies that are serious about growing their subscription revenue through a customer-centric approach. Customer Success practitioners use Gainsight to reduce customer churn, drive customer advocacy and increase up-sell opportunities.Gainsight Übersicht
Preis
Preisoptionen
Contact Gainsight for pricing.
Gainsight Funktionen
Screenshots
Gainsight Bewertungen
Gainsight Bewertungen
Wonderful system for customer management!
Overall, using Gainsight has changed the way I work as an account manager. Before, I was using spreadsheets and other documents to track everything for my customer which was inefficient and cumbersome. Now, I'm able to set a plan for my customer upfront and use playbooks to follow and ensure the best experience possible for them! I will never go back to managing customers without it!
The product delivers
I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.
Powerful CRM insights, analysis and automation tool for account management operations
Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!
Robust tool, but need clear deployment plan
Gainsight has been key in getting all our customer data from Salesforce into a single view for our Customer Success team to use. Deploying really required a clear project scope, with insight in how you plan to you utilize the various aspects. You can't just assume you can build rough Call to Actions (CTAs) and the program will pay for itself. You really need to think about what you want for an outcome. For example, tracking healthscore is a great feature, but if you don' t internally have a clear understanding of how you are driving health, the scoring won't be useful. The customer success team is outstanding and will stand by you until you have a successful deployment. The ability to bring in data into an MDA table is key for those processes that don't quite fit into the out of the box program.
At my prior employer we used Gainsight for our CRM.
Great for customer management, as well as daily/monthly task management!
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Wonderful system for customer management!
Vorteile
I really like using Gainsight to keep all of my customer information in one place. Daily, I use the tasks in my cockpit and success plans to keep me on task with my customer deliverables. The timeline allows me to have all of my notes, emails, and calls logged in one place. There are so many options to configure your customers C360, the options are almost endless.
Nachteile
I rarely have issues with using Gainsight, it really has changed the way I approach customer account management. I will say that there are times I have an issue with linking customer LinkedIn profiles, and I would love to see a more robust way to track customer org. charts. Otherwise, it's a wonderful tool!
The product delivers
I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.
Vorteile
I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes. This included getting more visibility into the health of our customers and the ability to send targetted emails with dynamic data to our customers.
Nachteile
The recorded training was very long and painful. This needs to be improved.
There are some strange glitches and lack of user alerts that can be very annoying. The good news is that the Support and CSM team are extremely helpful.
Powerful CRM insights, analysis and automation tool for account management operations
Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!
Vorteile
Gainsight offers world-class support, training and guidance on their incredibly flexible and robust platform. The feature set is impressive and the ability to set up a whole account lifecycle for automation is super powerful.
Nachteile
Gainsight is expensive and the learning curve is steep. Adopters should consider staffing specifically for GS administration and engagement internally.
Robust tool, but need clear deployment plan
Gainsight has been key in getting all our customer data from Salesforce into a single view for our Customer Success team to use. Deploying really required a clear project scope, with insight in how you plan to you utilize the various aspects. You can't just assume you can build rough Call to Actions (CTAs) and the program will pay for itself. You really need to think about what you want for an outcome. For example, tracking healthscore is a great feature, but if you don' t internally have a clear understanding of how you are driving health, the scoring won't be useful. The customer success team is outstanding and will stand by you until you have a successful deployment. The ability to bring in data into an MDA table is key for those processes that don't quite fit into the out of the box program.
Vorteile
Ease of use
At my prior employer we used Gainsight for our CRM.
Great for customer management, as well as daily/monthly task management!
Vorteile
I loved the ease of the product in managing tasks. It gave the option to snooze tasks to show that you've at least made an attempt prior to closing it out. Also, the fact that the product can integrate with Salesforce is great! It makes logging call activity for all of the company to see SO easy.
Nachteile
I didn't really have any cons in regards to the Software. I believe it's one of the products out there that you pay for what you get - it's by far the best CRM that I've used, thus far.
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Gainsight Preis
Gainsight Preis
Contact Gainsight for pricing.
Contact Gainsight for pricing.
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Gainsight Funktionen
Gainsight Funktionen
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Kategorien
Kategorien
Videos und Anleitungen
Videos und Anleitungen
Zusätzliche Informationen für Gainsight
Zusätzliche Informationen für Gainsight
Schlüssel-Features von Gainsight
- 100% native Force.com
- 360 degree customer profiles
- Automate scenario workflows
- Call-to-action notifications
- Commenting, notes & @mentions
- Customer communications
- Customer health score cards
- Engagement analytics
- Interactive report builder
- NPS surveys
- Pre-packaged analytics graphs
- Renewals dashboard
- Role-specific live dashboards
- Rules-based alerts
- Sort, filter and export data
- Sponsor tracking
- Task & call-to-action analysis
- Task & call-to-action management
- Triggered emails
- Triggered lifecycle rules
Vorteile
Gainsight Häufig gestellte Fragen
Gainsight Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Gainsight.
F. Welche Preispläne bietet Gainsight an?
Gainsight bietet folgende Kostenpläne an:
Gratis Testen: Nicht verfügbar
Contact Gainsight for pricing.
F. Was sind die Hauptfunktionen von Gainsight?
Gainsight bietet die folgenden Funktionen:
- 100% native Force.com
- 360 degree customer profiles
- Automate scenario workflows
- Call-to-action notifications
- Commenting, notes & @mentions
- Customer communications
- Customer health score cards
- Engagement analytics
- Interactive report builder
- NPS surveys
- Pre-packaged analytics graphs
- Renewals dashboard
- Role-specific live dashboards
- Rules-based alerts
- Sort, filter and export data
- Sponsor tracking
- Task & call-to-action analysis
- Task & call-to-action management
- Triggered emails
- Triggered lifecycle rules
F. Wer sind die typischen Nutzer von Gainsight?
Gainsight hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen
F: Welche Sprachen werden von Gainsight unterstützt?
Gainsight unterstützt die folgenden Sprachen:
Englisch
F. Welche Preispläne bietet Gainsight an?
Wir haben keine Informationen über die Preispläne von Gainsight
F. Unterstützt Gainsight mobile Geräte?
Wir haben keine Informationen darüber, welche Geräte Gainsight unterstützt
F. Mit welchen anderen Applikationen integriert Gainsight?
Gainsight kann in folgende Anwendungen integriert werden:
Azuqua, Datahug, Influitive, Komiko, Marketo, Mixpanel, MoData, Pendo, ReferenceEdge, Salesforce Service Cloud
F. Welche Varianten der Kundenbetreuung bietet Gainsight an?
Gainsight bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Wissensdatenbank, Online-Support
Overall, using Gainsight has changed the way I work as an account manager. Before, I was using spreadsheets and other documents to track everything for my customer which was inefficient and cumbersome. Now, I'm able to set a plan for my customer upfront and use playbooks to follow and ensure the best experience possible for them! I will never go back to managing customers without it!