Meet your customers’ and company's information needs
4.5/5 (4 Bewertungen)Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services. Each system comes with easy to use administration and moderation tools to customize, manage and grow an engaging platform that saves your business time and resources by reducing duplicate inquiries.
Advanced features like moderation, user group management (giving users the appropriate content access and functional permissions), actionable content insights, collaboration notes, answer drafting and private question management give administrators the tools they need to effectively manage all of your content, users and access.
Businesses have the ability to enable or disable community Q&A capabilities, giving you the ability to effectively leverage the expertise of your customers, product evangelists, and other industry experts. Allow select experts and thought leaders to answer questions, maintain a profile, vote on the quality of answers and be recognized for their contributions on leader boards with reputation points, badges and highlighted areas of expertise.
Answerbase’s white-labeled platform allows you to easily customize the look and feel of your site. Simply add your logo and select a color scheme for your site for a quick setup, or use the advanced tools to add your own header, footer, CSS, and more, for full control over your platform's design and navigation. Widget builders and API’s empower you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Q&A applications.
Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site.
Vorteile
We looked at a few options- this one was robust and fairly priced for Q&A add-ons. Also gave us the ability to white-label it.
Nachteile
Can be complicated setup initially- but once set up- runs like a charm.
I had an excellent experience with Answerbase, the software is stunning and Answerbase team is REALLY available to help you.
From the beginning they listened to my ALL my concerns and implemented the changes that I needed the most, even though I am not a big company. After I purchased the software they were still available and willing to help.
Vorteile
I truly like everything about this software.
Nachteile
N\A
Hi Kady,
We are super excited to hear Answerbase is successfully accomplishing your business goals. As always, please let us know if you need anything and we will make sure you are taken care of.
Regards,
Answerbase Team
We are a small company in the smart home/IoT market with a range of hardware and software products. We felt that a Q&A board is the best way to address the need of customers to exchange experience and solve specific problems.
Vorteile
- Easy to setup
- Transparent pricing model
- High quality software
- Outstanding customer support
Nachteile
- Customization can get expensive (as with any other solution)
- The platform is growing so some (what I consider) core features might be missing (07/2016) but the team is doing their best to push out features based on their customer needs.
I am working with this product to aid a nonprofit with knowledge transfer. Even though we are not a "premium" customer, the support has been exceptional.
Vorteile
Able to customize to meet our needs.
Hi Julie,
Thank you for taking the time to review Answerbase. We enjoy working with you, and are happy to hear you are meeting your business goals with Answerbase.
Please don't hesitate to reach out if you need anything.
Answerbase offers a free trial as you get a feel for the service and has pricing tiers that will satisfy any size business. Whether you are a startup or one of the most well-known brands in the world, we have a plan that will meet your business needs.
Reduce Duplicate Inquiries
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On average, Answerbase reduces calls, e-mails, support tickets, and other inquiries by more than 30%. By allowing your customers access to a growing pool of helpful content and information that satisfies their needs on Answerbase, more of your customers are able to autonomously help themselves and get quick answers. This leads to more satisfied customers that are able to solve their support issue quicker or make their purchase decision faster without having to contact with an associate.
Identifies Valuable Content Insights
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Answerbase site owners are able to see what Q&A posts and topics are generating the most demand through our actionable content insights. You are able to easily identify and determine what you should concentrate on creating more in-depth Q&A, article and/or blog posts about. This process allows you to adjust your content strategy and creation to fill the information gaps that will best serve your customers.
Provides Community Driven Support
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Customer support software is not, and should not, be just ticketing solutions. When it makes sense to do so, open up Answerbase to capture community driven support. Allow CSR’s, subject matter experts, product evangelists and other customers to answer questions. The fact is that collaboration produces the best quality answers. On average, our customers see a 30% or more reduction in duplicate inquiries, which saves them time, money and other resources. It’s the perfect way to scale and improve your support offerings even through expected CSR turnover.
Q&A That Will Increase Conversions
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Q&A readers on e-commerce product pages are far more likely to convert than those who don’t read product page Q&A. Answerbase’s product page Q&A widgets help you stay in contact with your customers and build relationships, so they continue to engage with you. Answerbase’s product page Q&A answers those pre-sales questions and fills in the information gaps to give your customers the confidence they need to make their purchase decisions faster.
Dramatically Grow Search Engine Traffic
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For public customer support sites and e-commerce stores, the Answerbase Q&A platform is an effective way to build relevant content that attracts new visitors to your website via search engines. Each question asked generates a new page on your system that has Search Engine Optimized page titles, URLs, and descriptions. As people with similar issues use search engines to find solutions, your content shows up in the results and brings new visitors to your site who are interested in your content, products/services and brand.
Weiter unter folgen häufig gestellte Fragen über Answerbase.
Answerbase bietet folgende Kostenpläne an:
Beginnt ab: 19,00 $/Monat
Preismodell: Abonnement
Kostenlose Testversion: Nicht verfügbar
Answerbase offers a free trial as you get a feel for the service and has pricing tiers that will satisfy any size business. Whether you are a startup or one of the most well-known brands in the world, we have a plan that will meet your business needs.
Answerbase bietet die folgenden Funktionen:
Answerbase hat die folgenden typischen Kunden:
Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen
Answerbase unterstützt die folgenden Sprachen:
Englisch, Französisch, Deutsch, Spanisch
Answerbase hat folgende Preismodelle:
Abonnement
Wir haben keine Informationen darüber, welche Geräte Answerbase unterstützt
Answerbase kann in folgende Anwendungen integriert werden:
Wordpress
Answerbase bietet folgende Optionen für Kundensupport:
Online-Support, Telefon-Support
Q&A on our website with search traffic dedicated to us. - Had a great experience with their customer service when we noticed some issues related to the Google SSL penalty. They were helpful at finding options that worked well with our budget.