Whatfix Übersicht

Was ist Whatfix?

Whatfix ist eine führende Plattform für die Produktakzeptanz, die Unternehmen dabei unterstützt, modernes und einfaches Onboarding, effektive Schulungen und besseren Support für Nutzer durch kontextabhängige Inhalte zu bieten, die zu gegebener Zeit angezeigt werden. Whatfix-In-App-Inhalte wie Komplettlösungen und Selbsthilfe ermöglichen personalisierte Nutzererfahrungen, um die Produktivität und das Engagement zu steigern. Vereinfache die Produktakzeptanz deiner Nutzer durch gezielte personalisierte Informationen und sammle gleichzeitig Erkenntnisse, die du für eine effektivere Softwarenutzung verwenden kannst.

Whatfix Übersicht

Preis

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Whatfix Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Asien, Australien, Brasilien, Kanada, China und 5 weitere , Europa, Deutschland, Indien, Japan, Lateinamerika
Unterstützte Sprachen
Arabisch, Chinesisch (vereinfacht), Chinesisch (traditionell), Englisch, Französisch und 8 weitere , Deutsch, Hebräisch, Irisch, Italienisch, Japanisch, Portugiesisch, Russisch, Spanisch

Screenshots

Whatfix Screenshot: Whatfix Analytics: View user and usage data for your content. View information like: the number of times flows have been executed, the point where users are dropping off, user feedback.
Whatfix Screenshot: Whatfix Analytics: View user and usage data for your content. View information like: the number of times flows have been executed, the point where users are dropping off, user feedback. Whatfix Screenshot: See live: See walkthroughs play live to support with onboarding and learning of users Whatfix Screenshot: Pop-up: Use pop-ups to embed video and other messages to alert and inform users. It's also possible to schedule these for a future date and time Whatfix Screenshot: Intelligent Segmentation: Automatically contextualize walkthroughs based on the user and their location in the application, without needing to manually configure any rules or configuration. Whatfix Screenshot: Self-Help: Provide contextual, in-app help to users by pulling it in from various sources and knowledge-bases to enable a self-serve mode and reduce support costs Whatfix Screenshot: Widgets: Whatfix has various widgets such as Self-help, Tasklist, Smart-tips, Smart pop-ups, Guided pop-ups to help you deliver onboarding, training and support at the right time and the right location in the application Whatfix Screenshot: Walkthroughs: Create walkthroughs with zero-coding and deliver personalised step-by-step help to users to drive engagement and enablement Whatfix Screenshot: Various different options to help you choose the most relevant type of information for most effective onboarding and engagement

Whatfix Bewertungen

Whatfix Bewertungen

Gesamtbewertung
4.7
/
5 57 Nutzerbewertungen
Ausgezeichnet
38

Sehr gut
19

Durchschnitt
0

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
4.6
Funktionen
4.6
Bedienkomfort
4.5
Kundenbetreuung
4.9
100% haben diese Anwendung empfohlen
Mitchell W.

Whatfix has saved me, my company and my clients countless hours of frustration by providing...


Mit Google übersetzen
James K.

Whatfix is Great!

We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far.


Mit Google übersetzen
Hal R.

Whatflow flows implementation in a special education web based product

Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.


Mit Google übersetzen
Tim L.

good APP


Mit Google übersetzen
Iziar R.

Help your customers understand your platform


Mit Google übersetzen
Mitchell W.
Branche: Informationstechnologie & -dienste
Untern. Größe: 13-50 Mitarbeiter
Mit Google übersetzen

Whatfix has saved me, my company and my clients countless hours of frustration by providing easily accessible support

Täglich für 6-12 Monate genutzt
Bewertet am 18.12.2017
Quelle der Bewertung: GetApp

Vorteile

We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support. My main support member, she has been assisting me since the very beginning and makes herself available almost right away if I need something today. We are a very busy company with little time to mess around implementing new processes or programs, with her help it has been incredibly easy. The support is so great that I have shown interested clients (in real time) how fast she responds via the built in messaging system... without her knowing :) - Of course she responded in less than a minute (typical). I could go on and on about our satisfaction with the level of professionalism and support this company provides.

Some other things that we appreciate about Whatfix-
* Very easy to use - building new flows, alerts, popups... very user friendly
* Price is very low compared to competitors while having the same or more features (We reviewed the competitors and did demos for several months before making a decision)
* The content created using whatfix saves hours of communication explaining our software
* Content is automatically created in multiple format (pdf, powerpoint, etc) and can be exported or linked to
* Content is automatically updated across all formats when changes are made
* Whatfix is regularly creating new features for use and provides guidance on how to implement
* Setup is quick and easy
* The built in messaging system for support makes it easy to contact your success manager
* SUPPORT SUPPORT SUPPORT - I cant say it enough. If we ever run into a question, it is answered right away. No waiting days or weeks for an answer or fix... it is just solved right away. This is what Whatfix provides as standard support - absolutely amazing!

We have had several of our clients (users of the flows) interested in using Whatfix for use on their websites and internal software.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

James K.
Branche: Immobilien
Untern. Größe: 2-10 Mitarbeiter
Mit Google übersetzen

Whatfix is Great!

Täglich für 6-12 Monate genutzt
Bewertet am 24.2.2019
Quelle der Bewertung: GetApp

We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far.

Vorteile

I actually enjoy making the walkthroughs with the Whatfix software, but perhaps the best thing about the software is the customer support staff, which is always at the ready to help with everything from the initial set up to maintenance. Rep, my support specialist, is always ready to answer via email or jump on a call to address any issue. Thanks, Rep!

Nachteile

While I really do have to stretch to come up with anything I don't like about Whatfix, some of the analytics functionality could be more fully fleshed out to allow me to more easily hunt down issues. But, again, that's a stretch, as Rep has been there every step of the way to make sure I am aware of how Whatfix and our app are getting along.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Hal R.
Branche: Computer-Software
Untern. Größe: 51-200 Mitarbeiter
Mit Google übersetzen

Whatflow flows implementation in a special education web based product

Bewertet am 15.7.2016
Quelle der Bewertung: GetApp

Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.

Vorteile

Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.

Nachteile

Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.

Mit Google übersetzen

Antwort von Quicko Technosoft Labs PVT LTD

Thanks for the review, Hal.

We are working towards building the framework for selective actions on the flows, which should be released soon.

As per your feedback, our UX team is currently improving the editing experience.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Tim L.
Branche: Telekommunikation
Untern. Größe: 10.001+ Mitarbeiter
Mit Google übersetzen

good APP

Wöchentlich für Kostenlose Testversion genutzt
Bewertet am 1.8.2018
Quelle der Bewertung: GetApp

Vorteile

Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.

Nachteile

The price is a little high. It is lack of analytical features. Some features is not easy to configure.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote: 6.0/10

Iziar R.
Branche: Computer-Software
Untern. Größe: 13-50 Mitarbeiter
Mit Google übersetzen

Help your customers understand your platform

Täglich für 6-12 Monate genutzt
Bewertet am 29.1.2018
Quelle der Bewertung: GetApp

Vorteile

This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer.
Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them.

On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.

Nachteile

We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
9.1/10
Basierend auf 57 Benutzerbewertungen
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Whatfix Preis

Whatfix Preis

Beginnt ab
N/A
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4.6/5
Basierend auf 57 Benutzerbewertungen
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Whatfix Funktionen

Whatfix Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Anpassbare Vorlagen
Automatische Benachrichtigungen
Benutzerdefinierte Felder
Berichterstattung und Statistik
CRM-Integration
Daten-Import / -Export
E-Mail-Integration
Echtzeit-Daten
Elektronische Zahlungen
Erinnerungen
Integration von Dritten
Kalenderverwaltung
Kundendatenbank
Kundenspezifisches Branding
Social-Media-Integration
Umfragen & Feedback
Funktionen
4.6/5
Basierend auf 57 Benutzerbewertungen
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Kategorien

Videos und Anleitungen

Videos und Anleitungen

Whatfix Häufig gestellte Fragen

Whatfix Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Whatfix.

F. Welche Preispläne bietet Whatfix an?

Whatfix bietet folgende Kostenpläne an:

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Whatfix?

Wir haben keine Informationen über die Funktionen von Whatfix

F. Wer sind die typischen Nutzer von Whatfix?

Whatfix hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von Whatfix unterstützt?

Whatfix unterstützt die folgenden Sprachen:

Arabisch, Chinesisch (vereinfacht), Chinesisch (traditionell), Englisch, Französisch, Deutsch, Hebräisch, Irisch, Italienisch, Japanisch, Portugiesisch, Russisch, Spanisch

F. Welche Preispläne bietet Whatfix an?

Whatfix hat folgende Preismodelle:

Abonnement

F. Unterstützt Whatfix mobile Geräte?

Whatfix unterstützt die folgenden Geräte:

Android

F. Mit welchen anderen Applikationen integriert Whatfix?

Whatfix kann in folgende Anwendungen integriert werden:

Atlassian Confluence, Bullhorn, Freshdesk, Google Analytics, JIRA Software, Mixpanel, Moodle, Okta, Salesforce Sales Cloud, Zendesk

F. Welche Varianten der Kundenbetreuung bietet Whatfix an?

Whatfix bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen