Smartsupp live chat
Über Smartsupp live chat
Mit Smartsupp kannst du ein persönliches Gespräch mit deinen Besuchern beginnen und daraus zufriedene Kunden machen.
Dies ist mit 54.000 aktiven Kunden einer der weltweit beliebtesten E-Commerce-Chat. Nutze erweiterten Funktionen wie automatische Nachrichten, Besuchererfassung oder detaillierte Statistiken.
Deine Kunden sind gerade auf deiner Website unterwegs. Erstelle ein KOSTENLOSES Konto für immer und beginne noch heute mit ihnen zu chatten.
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Zoho CRM
Re:amaze
CallPage
Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
The Best Live Chat System!
Bewertet am 20.3.2019
We've used SmartSupp for over a year now and have never thought to replace it. The live chat is...
We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times.
The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time.
We'll be using SmartSupp for the foreseeable future!
Vorteile
Easy To Use
Easy To Setup
Great Support
Fantastic Additional Features
Smart Customisation
Nachteile
Nothing - everything seems to tick the right boxes.
Antwort von Smartsupp
Hello Michael, thank you for being our valued customer.
- Branche: Eisenbahnbau
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
3 in 1 program - it's great if it's possible with you
Bewertet am 8.9.2019
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever...
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Vorteile
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Nachteile
Everything is fine and I have no objections to the program and its work.
In Betracht gezogene Alternativen
CallPageWarum Smartsupp live chat gewählt wurde
There were no such options as in the smartchatZuvor genutzte Software
LiveChatGründe für den Wechsel zu Smartsupp live chat
I have them all and we use them all, that's why integration or creating a 3 in 1 system is an idea for the future, we would love to use it and it would certainly be a perfect solution for all users.Antwort von Smartsupp
Hello, Krystian, thank you very much for your positive review!
Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.
Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/
All the best, Michaela
- Branche: Maritime Wirtschaft
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Unreliable
Bewertet am 28.10.2020
Great when it works
Constant uncommunicated changes to how stuff works
Great when it works
Constant uncommunicated changes to how stuff works
Vorteile
Imagine, that you open your website one day and the chat has changed.
The functionalities have changed, so that everything works different.
The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.
The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).
If you don't like an unreliable product without efficient support, look elsewhere.
Nachteile
Unreliable
Rigid and hard to adjust behavior
- Branche: Möbel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great Product
Bewertet am 17.3.2023
the experience is great and the product help for close purchase
the experience is great and the product help for close purchase
Vorteile
The product is easy to use and i can answer the questions of my clients
Nachteile
Is very difficult integrated with google analytics or google ads
In Betracht gezogene Alternativen
LiveChatGründe für den Wechsel zu Smartsupp live chat
best price- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Fantastic live chat service
Bewertet am 23.9.2021
We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide...
We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.
Vorteile
Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.
Nachteile
Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.
Gründe für den Wechsel zu Smartsupp live chat
Price point was the main reason. A lot of the chat software that I saw makes you pay for every agent. Pricing racks up fast if you're adding 3-6 agents to facilitate two websites. Smartsupp includes 3 agents for free and allows for agent jockeying if someone is out.Antwort von Smartsupp
Hello.
Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :)
If you have any questions or suggestions for improvement, don't hesitate to contact us at [email protected]. We'll be happy to hear from you.
Have a great day!
Smartsupp live chat Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Smartsupp live chat.F. Welche Preispläne bietet Smartsupp live chat an?
Smartsupp live chat bietet folgende Kostenpläne an:
- Ab: $ 22,50
- Preismodell: Kostenlose Version
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Smartsupp live chat?
Smartsupp live chat hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
F: Welche Sprachen werden von Smartsupp live chat unterstützt?
Smartsupp live chat unterstützt die folgenden Sprachen:
Deutsch, Dänisch, Englisch, Französisch, Italienisch, Niederländisch, Polnisch, Russisch, Spanisch, Tschechisch, Ungarisch
F. Unterstützt Smartsupp live chat mobile Geräte?
Smartsupp live chat unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Smartsupp live chat?
Smartsupp live chat kann in folgende Anwendungen integriert werden:
Adobe Commerce, BigCommerce, CS-Cart Store Builder, Drupal, Google Analytics 360, Instapage, Jimdo, Joomla, LightCMS, Lightspeed Retail, OpenCart, PrestaShop, QuickSilk, Shopify, Shoplo, Squarespace, Unbounce, Weebly, Wix, WiziShop, WooCommerce, WordPress
F. Welche Varianten der Kundenbetreuung bietet Smartsupp live chat an?
Smartsupp live chat bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Chat
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