Peek Pro

Peek Pro is easy for our employees to learn, and easy for customers to use when booking our services. Peek Pro's customer support team is always quick to answer our questions.

The gift card system needs to be updated. Only customers are able to buy gift cards, our employees are unable to help customers that want to buy it in person. We can do promo codes in place of gift cards, but it's not a great work around.

We moved to Peek after rigorous discussions with the company. The one thing it does over other softwares is the ability to book multiple pieces of equipment at the same time. We also like the calendar and manifest.

The software is inefficient and hard to manipulate based on needs, not to mention a lot more expensive then other softwares in this league.

- Waiver Function is terrible. Can't search for waivers signed. Waivers have glitches and can get corrupted or just disapear. Support can't help find them either.

- Can't apply discount to just certain items, it discounts the entire reservation. So if you discount a large group, then have to charge damages, the damages are then discounted. Also you can't override taxes & credit card fees.

- Can't refund to store credit if guest drops a piece of equipment. You have to create a custom code per customer then email it to them.

- Automatice Email & Text Message System is terrible! Can't customize text messages, so you have to send them to each guest individually.

- System doesn't offer a waitlist feature.

- They recommend using an ipad with their app so guests can sign waivers. However the app is the bare minimum so you constantly have to switch betwen the app and their web url in order to check in guests. Guests have to be given a booking ID at checkin to be able to sign and scan a QR Code. Using the URL on an iPad, you can't see the amount charged or amount owed as that section is cut off. It's very inefficient to have to use 3 different devises. A tablet for the app and URL, then a desktop to see the charges on the side of the screen.

- Dynamic pricing and changing rates is combersome. Especially if you offer weekday, holiday, and weekend rates during different seasons.

Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on...

Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user.

Peek PRO is easier to use than the booking software I used previously - more intuitive about where things are and how to find them, easier to create promotions, configure options. The booking flow is fully customizable to offer the best possible experience for customers.

Because I was using something else for quite a long time, it's challenging sometimes to change the way I think to work with Peek PRO but I think that is more about learning the product than the product itself.