Peek PRO Tour Operator Software

#1 booking software program.

Overall, I'm very satisfied with the functionality of peek pro. Before, I had to manually create new bookings and import all viator bookings myself. Now, customers can make their own reservations without back and forth over the phone or email, and viator bookings are automatically blocked out when my calendar is full for each activity. I do like that bookings that I manually create do not have the booking fee and only the payment processor fee which is cheaper than Square who I was previously using. Peek Pro has been the only software that I've been able to find that can support my business' booking needs which offers tours and uber-like transportation services.

It was awful. The onboarding which was "supposed" to be seamless had me working with my old booking system at the same time, which is twice the work. The emails, confirmations and reminders were difficult to get used too. It was one of the main reasons for switching, to have better email and sms communication with my customers. A feature which is highly appealing is the sending of a picture with the followup email. That process never worked on pc or on apps which is a feature offered. I had multiple email and video meetings with peek pro asking them to complete tasks they had listed and were not completed. I was assured it would be done only to wait a week and then blast a frustrated email that it was not completed. The tech who was doing most of the onboarding was singularly focused and did not understand how the items I needed integrated together. The phone app was irritating, every time you changed the screen from portrait to landscape it would rebook. You had to use it in landscape mode to get the options but the screen was too short because of the top tool bar. Then you would have to turn the phone and lose the options! I cannot carry my pc/ laptop around with me when I need to make changes of find information for customers.
If Peek Pro had been better at communicating. Had better tutorial tools to understand the system and just done more work and less talk about fixing my issues I would most likely still be using them. However, I just could not continue.

We did leave Peek and went to a different software company mostly because of the issues we had with the online waiver system and the split payment problems. I have heard that they have corrected some of theses issues, but we have not switched back because we are doing well with our current company

Overall an incredibly positive experience with Peek and we appreciate everything they did for us during shutdown.