Timely

Vorteile

The simplicity, it's easy to use and understand. No staff trainer required to use it, self explanatory. Easy to review calendar. Easy access from computer, devices or phones anywhere.

Nachteile

It doesn't do a cash daily reconciliation or detailed breakdown of what is coming in each day. A few more email options to personalise follow ups with clients and rebooking reminder emails. It would be better if there were more fields we could fill in for each client and personalise them according to what we need to know about them.

Vorteile

The ease of use for people to book in to see me and my trainers at the gym. It takes away the need for me to answer phone calls all day every day.

Nachteile

Nothing I don't like about it. Everyone who has booked in tells me how easy it is and how much better it is than using the phone!

Vorteile

The support team is fantastic and the application itself 'looks' great. Looks are very deceiving though. The most basic functions work well. Beyond that, there are plenty of issues, including lots of unfinished features.

Nachteile

Far too many features are left unfinished. Every time something new is released I'm left somewhat shocked how basic functionality that could complete the feature is left out. Even Stock Management is tedious and unituitve. Something basic like not being able to make recurring appointments that have more than 1 service. Limited to a total of 160 characters for SMS. Sales Reports report incorrect/misleading figures. No customer accounts. No loyalty system. Can't create custom value gift vouchers on the fly (they all need to be preset amounts). If you have more than one staff member, you're going to be in for more surprises - good luck to you! There is far too many things to mention. I could go on but hopefully you get the point. Approach the application with caution, and if it means paying for additional month or two to PROPERLY test it out, do it! It could save you a lot of grief in the long run. Timely say they care about customer feedback but in the 2.5 years we've been using it, very little has been done to improve even basic functionality. In fact, not a single one of the things I've mentioned above has been addressed in that time. Given all the new (incomplete) features being released without first addressing the swarm of issues currently present is further proof.

Vorteile

The best and most important advantage for using this software is the ease it provides for my clients booking themselves in online. I get great feedback from clients.

Nachteile

I often miss messages so maybe a pop up notification would be helpful.

Vorteile

email campaign generation, easy to use, keeps a data base for contacts, can be customized,

Nachteile

There is an additional cost to associated with the amount of staff that you have. The more staff, the more the cost.