Setmore

Vorteile

It’s easy to set up and get started. I tried others for a minute and never finished

Nachteile

Wish it synced with multiple calendars as I have 5. So I have to do some shifting around after people schedule an appointment; which can defeat the purpose sometime.

Vorteile

I am 6 months in and still on the Free version. I have found it user friendly and very easy to set up. I have found the customer support to be amazing and they are always looking to help resolve any issues.

As I work from different locations, I have set this up by changing Provider to Location, which works for me as I am the only therapist in my business.

I love that it integrates with social media, which is a huge benefit.

Nachteile

I would like to see a little more flexibility in some areas, and perhaps consideration of some wording options, such as, there is no option to 'Cancel' an appointment, only to 'Delete'. Delete is permanent and entirely removes the record from the customer account, it remains in the 'back-end' of the system.

This creates a problem as if a new customer needs to cancel, then their whole record is 'Deleted', and to make another appointment I need to re-input their details. I understand this to be different for those that make their own appointments online, but most come directly through me, as the sole point of contact.

Customers looking to 'Cancel' their appointments are contacting me, as their only option is to 'Delete' which is confusing for them.

An option needs to be available where the client record is retained when the appointment is 'cancelled' by the administrator

It would be useful to have an option based on 'location' rather than 'provider/therapist'

Vorteile

Everything that I've wanted in scheduling software is in this application.
The ability to set recurring appointments, block cancellations within a certain time period, sync to Google Calendar, block time by user or use, sync with Facebook....etc..etc...and great customer service.

Nachteile

I REALLY wish it integrated with Zoom, or Google Hangouts, Skype, etc...

Vorteile

Super simple and works with you, quick easy and makes life simple

Nachteile

Really important for us and reasons why I witched:
We need to take varied deposit amounts
If someone cancels their appointment we have to contact them to get their card details to to refund their deposit- it's really frustrating
Sometimes when I contact customer support I feel like they dont listen
Our clients frequently commented on the fact that they stated going through the booking system then it quit/froze/took their card details and didnt go through. We thought it was people just being difficult however it was such a common complaint- can we report it to you and you look at a history of what happened within that transaction?
Why can we not reuest payments off people through setmore- its a really great feature.
There's not enough characters for T&Cs & notes to the customer when booking.

Vorteile

1. It is free! Heartfelt thanks from non-profit schools like us.
2. Customizing almost everything acc to our school's needs. Being able to add required fields while booking. Please keep all the existing functions other than the "cons" I'll mention below.

Nachteile

1. We had two services with two different slot lengths: 15 min and 30 min. I couldn't open both from the same account. I had to open one more free account for the 30 min service. If I did not, students could make appointments every 15 minutes, which meant they could make double reservations.

2. When customizing the booking page, the character limit for the titles of the required fields is very low. I couldn't even write "purpose of study". Could you make at least one field where the character limit is much more? I needed students to summarize briefly what they needed to study. "Purpose of study" is not clear enough to convey my message.

3. If you cannot do the 2nd one, could you at least let the admin customize the "comments" box?