Sharpen Übersicht

Was ist Sharpen?

Zufriedenere Agents sorgen für glücklichere Kundschaft. Sharpen bietet deinem Kundenservice-Team eine Möglichkeit, ihre Warteschlangeninteraktionen und -Workflows zu vereinfachen, um Agenten zu stärken und eine positive Kundenerfahrung zu liefern.

Statte Agenten mit einer Plattform aus, um mit deiner Kundschaft über einen beliebigen Kanal über eine einzige Schnittstelle zu interagieren. Löse Micro-Learning- und Coaching-Module in Agentenwarteschlangen für höheres Wachstum und bessere Entwicklung aus. Gewinne außerdem tiefe Kundeneinblicke von einem einzigen Berichterstattungssystem aus, basierend auf den Kundenbeziehungen, die dein Team entwickelt. Wandle mit Sharpen jede Interaktion in eine Erfahrung um.

Sharpen Übersicht

Kosten

Beginnt ab
139,00 $

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Sharpen Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada, Vereinigtes Königreich, Australien, Deutschland, Mexiko
Unterstützte Sprachen
Englisch

Medien

See your calls, chats, Tweets, interaction history and more in a single interface.
Coach and train your agents inside their queue with in-line feedback on interactions.
Build an omnichannel IVR and trigger bots to perform tasks with simple, drag-and-drop tools.
Show agents their most important metrics (and their progress toward those metrics) with Sharpen Performance Tiles.
Report on what's happening in your contact center, no matter the channel customers and agents use to communicate.
Have a partner in service, not just a vendor. Work with a dedicated CSM to reach lucrative business goals through the life of your contract.
Videos zu Sharpen Videos zu Sharpen Videos zu Sharpen Videos zu Sharpen Sharpen Screenshot: See your calls, chats, Tweets, interaction history and more in a single interface. Sharpen Screenshot: Coach and train your agents inside their queue with in-line feedback on interactions. Sharpen Screenshot: Build an omnichannel IVR and trigger bots to perform tasks with simple, drag-and-drop tools. Sharpen Screenshot: Show agents their most important metrics (and their progress toward those metrics) with Sharpen Performance Tiles. Sharpen Screenshot: Report on what's happening in your contact center, no matter the channel customers and agents use to communicate. Sharpen Screenshot: Have a partner in service, not just a vendor. Work with a dedicated CSM to reach lucrative business goals through the life of your contract.

Sharpen Bewertungen

Sharpen Bewertungen

Gesamtbewertung
4,4
/
5
Ausgezeichnet
29

Sehr gut
11

Durchschnitt
3

Gering
2

Schlecht
1

Preis-Leistungs-Verhältnis
4,8
Funktionen
5
Bedienkomfort
4,4
Kundenbetreuung
4,5
87% haben diese Anwendung empfohlen
Todd C.

Great Value and Support

Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide good phone service at a great value. I recommend them for any small business owner!


Mit Google übersetzen
Brian L.

One stop solution

We needed a system that could allow our remote teams to painlessly stay connected while providing core communications functionality. Lots of providers out there with pieces of what we needed, but struggled to find it all in one package that was affordable and actually worked right. Actually didn't get any complaints from the team.


Mit Google übersetzen
Dylan R.

Mediocre

Overall: This system offers nothing outside of the norm of any other VOIP business phone system. The Web interface is slightly more intuitive than others, though it is difficult sometimes to know if a setting change has actually been accepted and changed. However, there is much to be desired in execution of calls. About a quarter of dialed calls will hang without ever connecting, then disconnect. There is no consistency with this issue as to the number being dialed. (One number may fail three times in a row, then connect on the fourth attempt. Others might fail once, then connect on the next attempt.) We have had an outstanding service issue since deploying last January which has yet to be resolved wherein any calls going to our after-hours support line generate two notification emails and two duplicate voicemails. While not critical, it is a nuisance, and the only time we receive updates on the status of the service case is when we ask for them.

Pros: Slightly easier to use and deploy than similar products. Slightly more intuitive web controls. Service department will respond when prompted.

Cons: Service could be much more pro-active in reporting status of cases back to clients. Call failures can be a headache.


Mit Google übersetzen
Christina D.

Striving for Sucess

It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better! They give us some great features but some of the every day features that we expect & had for years are now not available.

Most recently I've truly missed the simple forwarding option. We've worked around it but it was laborious. To be able to just hit a fwd button + the extension in which to forward to... was great, when we had it.

I also miss the options our landlines had... like being able to speed up & slow down a message. This saved us from having to listen several times. We also had a simple keypad map that showed us how to move quickly and efficiently through steps to get where we needed. On the dashboard, I would love to also have a list of calls I've made (calls in and calls out, would be great descriptions).

We are not necessarily a large business but perhaps we act like one. :) Thus, there will always be issues or things that come up, esp. as changes occur. The Fathom Voice Crew always do their best to find a solution & never forget to get back with you... we appreciate this greatly!


Mit Google übersetzen
Melva H.

Very easy to use

I find that Fathom is very user friendly and easy to navigate. At they company I work for we have used a few different companies and in my experience Fathom has been the best.


Mit Google übersetzen
Todd C.
Branche: Versicherung
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Great Value and Support

Bewertet am 27.8.2015
Quelle der Bewertung: GetApp

Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide good phone service at a great value. I recommend them for any small business owner!

Vorteile

Great value. My monthly service is much less than I paid previously. The support team is knowledgeable and easy to work with. They are quick to diagnose any issues (even those that are problems with my system and not theirs) and provide answers to resolve them.

Nachteile

It can be a little confusing to configure the system, but I can call the support team to help me out. Reports, such as call logs, could be better, but I almost never looked at them with my previous provider anyway. Once the system is configured, it works great.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Brian L.
Branche: Internet
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

One stop solution

Bewertet am 25.8.2015
Quelle der Bewertung: GetApp

We needed a system that could allow our remote teams to painlessly stay connected while providing core communications functionality. Lots of providers out there with pieces of what we needed, but struggled to find it all in one package that was affordable and actually worked right. Actually didn't get any complaints from the team.

Vorteile

Easy to use and provided the full suite of functions we needed. Remote access across the country was great. Option to use soft phone on laptop with Polycom phone on desk also great. Automated workflow for agents was superb and our service manager was able to set up, implement, and manage without a lot of training or consulting.

Nachteile

No real cons to speak of. Would love to see them come out with their own CRM, though the integration with salesforce has been great.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Dylan R.
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Mediocre

Bewertet am 24.9.2015
Quelle der Bewertung: Capterra

Overall: This system offers nothing outside of the norm of any other VOIP business phone system. The Web interface is slightly more intuitive than others, though it is difficult sometimes to know if a setting change has actually been accepted and changed. However, there is much to be desired in execution of calls. About a quarter of dialed calls will hang without ever connecting, then disconnect. There is no consistency with this issue as to the number being dialed. (One number may fail three times in a row, then connect on the fourth attempt. Others might fail once, then connect on the next attempt.) We have had an outstanding service issue since deploying last January which has yet to be resolved wherein any calls going to our after-hours support line generate two notification emails and two duplicate voicemails. While not critical, it is a nuisance, and the only time we receive updates on the status of the service case is when we ask for them.

Pros: Slightly easier to use and deploy than similar products. Slightly more intuitive web controls. Service department will respond when prompted.

Cons: Service could be much more pro-active in reporting status of cases back to clients. Call failures can be a headache.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Christina D.
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Striving for Sucess

Bewertet am 25.9.2015
Quelle der Bewertung: Capterra

It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better! They give us some great features but some of the every day features that we expect & had for years are now not available.

Most recently I've truly missed the simple forwarding option. We've worked around it but it was laborious. To be able to just hit a fwd button + the extension in which to forward to... was great, when we had it.

I also miss the options our landlines had... like being able to speed up & slow down a message. This saved us from having to listen several times. We also had a simple keypad map that showed us how to move quickly and efficiently through steps to get where we needed. On the dashboard, I would love to also have a list of calls I've made (calls in and calls out, would be great descriptions).

We are not necessarily a large business but perhaps we act like one. :) Thus, there will always be issues or things that come up, esp. as changes occur. The Fathom Voice Crew always do their best to find a solution & never forget to get back with you... we appreciate this greatly!

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Melva H.
Branche: Informationstechnologie & -dienste
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Very easy to use

Bewertet am 26.8.2015
Quelle der Bewertung: GetApp

I find that Fathom is very user friendly and easy to navigate. At they company I work for we have used a few different companies and in my experience Fathom has been the best.

Vorteile

I love that we can record the calls. In my line of work it is very easy to not catch all the important information on a call. So having the ability to go back and review it has been very beneficial for me. Also being able to save the recording allows for my Consultants to listen to my call before they reach out to the customer for follow ups and meetings. It also is great training tool for new members of the team to be able to hear real calls.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Nutzerempfehlung
9,4/10
Basierend auf 46 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Sharpen Preis

Sharpen Preis

Beginnt ab
139,00 $
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,8/5
Basierend auf 46 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Sharpen Funktionen

Sharpen Funktionen

API
Aktivitäts-Dashboard
Anrufaufzeichnung
Anrufer-ID
Anrufüberwachung
Automatische Benachrichtigungen
Berichterstattung und Statistik
Chat
Echtzeit-Berichterstattung
Integration von Dritten
Kommunikationsmanagement
Konferenzschaltungen
Kontaktmanagement
Kundenspezifisches Branding
Sofortnachrichten
Umleitung der Anrufe
Videokonferenzen
Voice-Mail
Weiterleitung von Anrufen (Call Routing)
Werkzeuge zur Zusammenarbeit
Funktionen
5/5
Basierend auf 46 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Sharpen Häufig gestellte Fragen

Sharpen Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Sharpen.

F. Welche Preispläne bietet Sharpen an?

Sharpen bietet folgende Kostenpläne an:

Beginnt ab: 139,00 $

Preismodell: Abonnement

Gratis Testen: Nicht verfügbar

F. Was sind die Hauptfunktionen von Sharpen?

Wir haben keine Informationen über die Funktionen von Sharpen

F. Wer sind die typischen Nutzer von Sharpen?

Sharpen hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Öffentliche Verwaltung, Non-Profit, Mittlere Unternehmen

F: Welche Sprachen werden von Sharpen unterstützt?

Sharpen unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Sharpen an?

Sharpen hat folgende Preismodelle:

Abonnement

F. Unterstützt Sharpen mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte Sharpen unterstützt

F. Mit welchen anderen Applikationen integriert Sharpen?

Sharpen kann in folgende Anwendungen integriert werden:

Freshdesk, Salesforce Sales Cloud, Salesforce Service Cloud, Zendesk, Zendesk

F. Welche Varianten der Kundenbetreuung bietet Sharpen an?

Sharpen bietet folgende Optionen für Kundensupport:

Telefon-Support, Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Video-Anleitungen