UseResponse

What I love most is the seasoned support which is always timely and accurate. With this app,I have the capacity to interact with multiple clients at the same time ,all in real time. Its definitely worth its cost as It integrates easily with other softwares and social media app

It is a very costly app,I believe the price should be reviewed. Aside this, its a great tool in network monitoring so I still love this app.

A great working tool this, it worked right on my system.

Perfect support agents, always accurate, we are no complaints or anything like that thanks to support.

I like this tool, but it's a shame that we only had 14 free days, but we were able to use the entire structure of the tool.

This tool allows me to have more interactions with the customer, multiple customers at the same time.

It's good because it integrates with a lot of other software we use.

Look, I don't usually complain about the tools I use, as always, I'll continue without a negative review, however, a caveat.

Just for the price, as I think the plans are a little high, and that's it.

We first used Idea Management in the beginning, and later built up our Knowledge Base.
We use the knowledge base for both internal and external user groups. The structure of the rights management is simple and flexible, as well as the possibility to form different communities, to distribute knowledge base articles to specific target groups and to manage information.
In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks.

Nothing worth mentioning, and it seems bug free too.