--- description: Ausführliche Erfahrungsberichte zu Web Help Desk mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Web Help Desk dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Web Help Desk Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [Web Help Desk](/software/102041/web-help-desk) # Web Help Desk Canonical: https://www.getapp.at/software/102041/web-help-desk Seite: 1 / 6\ Zurück: [Nächste Seite](https://www.getapp.at/software/102041/web-help-desk?page=2) > Web Help Desk von SolarWinds ist eine anpassbare Helpdesk- und IT-Asset-Management-Lösung für Unternehmen in Branchen wie Bildung, Gesundheitswesen, Behörden und mehr. Das Tool bietet Funktionen für die Verwaltung von IT-Assets, IT-Services, Wissen, Remote-Support, SLA, Zeit und Abrechnung, Workflows und mehr. > > Bewertung: **4.1/5** von 124 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.1/5** | 124 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SolarWinds - **Region**: Tulsa, USA - **Gegründet**: 1999 ## Gewerblicher Kontext - **Startpreis**: $ 753,00 - **Preismodell**: (Kostenlose Version verfügbar) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Deutsch, Englisch, Französisch, Japanisch, Koreanisch, Portugiesisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Asset Lifecycle Management - Aufgaben-Fortschrittsverfolgung - Aufgaben-Tagging - Aufgabenplanung - Automatisiertes Routing - Bedarfsmanagement - Berichterstattung / Analyse - Beschaffungsmanagement - Compliance-Verfolgung - Dashboard Software - Dashboard-Erstellung - E-Mail-Management - Hilfe Desk-Management - IT-Asset-Management - Inventarverwaltung - Kapazitätsmanagement ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [IT Asset Management Software](https://www.getapp.at/directory/325/it-asset-management/software) ## Ähnliche Kategorien - [IT Asset Management Software](https://www.getapp.at/directory/325/it-asset-management/software) - [Task Management Tools](https://www.getapp.at/directory/570/task-management/software) - [Help-Desk-Software](https://www.getapp.at/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.at/directory/292/it-service-management-itsm/software) - [Wissensdatenbank Software](https://www.getapp.at/directory/2823/knowledge-base/software) ## Alternativen 1. [Freshdesk](https://www.getapp.at/software/10317/freshdesk) — 4.5/5 (3460 reviews) 2. [Freshservice](https://www.getapp.at/software/91351/freshservice) — 4.5/5 (751 reviews) 3. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1786 reviews) 4. [Zendesk Suite](https://www.getapp.at/software/9448/zendesk) — 4.4/5 (4083 reviews) 5. [Milvus](https://www.getapp.at/software/132287/milvus) — 4.8/5 (298 reviews) ## Nutzerbewertungen ### "A must when customers are your priority." — 4.0/5 > **Anton** | *9. Oktober 2018* | Transport/Güterfrachtverkehr/Schienenverkehr | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The ticketing system, makes all inqueries and tickets manageble, trackable and easy to access. Creates a more unified work flow for > > **Nachteile**: It's overwhelming at first. The amount of information immediately available makes it difficult to grasp all at once. Eventually processes start flowing and it all comes together. ----- ### "User Friendly and easily customizable" — 5.0/5 > **Gabriel** | *4. März 2025* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Very User Friendly and easily customizable > > **Nachteile**: Limited plans included if you're on a budget > > Overall it was very pleasant and easy to use ----- ### "Web Help Desk has worked better than the past ticketing system we have. It does what we at this time" — 3.0/5 > **Curtis** | *11. Mai 2017* > > **Vorteile**: Very easy to users to respond and create tickets. When users create tickets through the website it will list their IP Address of the computer they are using. You can set up a status on a ticket for waiting for a response. After the criteria of your choosing will send users email and after the criteria are met it will auto close the ticket. You can also use multi-approval chain works great. If you have sign off of more than 1 person will generate an email to one and if they approve sends to the other. If any deny in the chain will stop the process. You can also respond to tickets through email which goes directly to the user without having to log into the system. > > **Nachteile**: There is no true purchase order. It's more like a tracking of POs you already have done in another system. IF you want to use then it has to add make and model. Sometimes when clicking a field it will randomly close and you have to back out the ticket and go back in. When ordering licenses the admin uses up a license. When searching tickets can only search by the last name. If you have assets linked to a user you have to set up manually for each user. The mobile app hasn't been updated for users, so do not use. If you want embedded documents or pictures in the PAQs have to use BBCODE, which if are a busy helpdesk won't have time to create. ----- ### "Chatham University's use of Web Help Desk" — 4.0/5 > **Betsy** | *5. August 2022* | Hochschulbildung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I liked the easy and multiple ways to find a ticket (open or closed). I liked having the options for searching and the advanced search options. I liked being able to add images and documents to each comment. I loved being able to go in and edit individual comments. > > **Nachteile**: We had the most problems with customer service and asset management. > > Overall, Web Help Desk was great to work with. It was very user-friendly and had a lot of tools to get our everyday Help Desk job (ticket logging, working, resolution) done very efficiently. We had a few issues customer-service-wise (not me personally, but co-workers had said they did), and the issue with duplicates in the asset tracking and management did end up creating problems. ----- ### "Our company's use of Web Help Desk" — 5.0/5 > **Fil Sammy** | *22. September 2022* | Verbraucherdienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Loved the simple and convenient methods for finding tickets. The advanced search tools and search choices were nice to have. I enjoyed the ability to attach files and photographs to comments. I cherished the ability to go back and alter certain comments. > > **Nachteile**: Asset management and customer support is where we ran into the some issues. > > Overall, working with Web Help Desk was great. It was quite easy to use and provided a ton of tools to help us accomplish our daily Help Desk tasks (ticket logging, working, and resolution) very effectively. Not directly, but according to coworkers, we had a few customer service concerns, and the duplicates in the asset tracking and management did end up being a problem. ----- Seite: 1 / 6\ Zurück: [Nächste Seite](https://www.getapp.at/software/102041/web-help-desk?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/102041/web-help-desk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten