Universe ermöglicht Organisatoren, sich mit ihren größten Fans durch einfache Event-Erstellung und mit hilfreichen Online-Tools zu verbinden, um Tickets zu verkaufen. Universe ist garantiert schnell, einfach und erschwinglich für alle die Bedürfnisse bei der Erstellung von Events.
Es werden auch erweiterte Ticketing-Funktionen angeboten, die Rabattcodes, Zugangsschlüssel, anpassbare Checkout-Fragen und Zahlungspläne enthalten. Zurzeit integriert sich diese Plattform auch auf WordPress, Weebly, GoDaddy, Zapier, Salesforce, Google Analytics, MailChimp, Wix.com und mehr. Universe arbeitet mit über 35.000 Veranstaltern in allen Kategorien und Größen zusammen.
Vorteile
The price is one of the best on the market. It is visually appealing (helps with marketing). Ease of uploading new events.
Nachteile
We use universe to sell tickets to cooking classes over the spring & summer months. Therefore, we are hosting between 4 to 6 unique events per week. Back end navigation is getting better, but when dealing with a large amount of events, can still be cumbersome and time consuming.
Our customers have a hard time going through our list of classes on universe.com(we also upload the calendar to our webpage and create a print calendar of events to help with this): you cannot skip to a certain page in the list of events from the profile page; if you click on a class to learn more and want to go back to the list of events, you are taken back to the first listing and have to scroll through all the pages again (we can have up to 8 pages of events); there is no calendar option for quickly scanning the upcoming events; although we have created passes, we are often asked if it is possible to purchase a gift certificate code or option (that do not expire - like passes have to - to keep within Canadian law). A way to make a mass edit to all events - in the additional order message, or discount codes, for example - would be a huge time saver instead of having to go back and update each event individually one they are live.
If we could migrate all ticket buyers from this platform without disruption we would. So really cannot say there are benefits compared to others.
Vorteile
It looks slick and is easy to embed..connects with Stripe easily, support usually answers within 24 hours (US based only)
Nachteile
The entire platform looks easy, but once you get stuck in you really realise unintuitive the entire platform is.
Today the entire website was down, all our ticket forms across our websites disappeared.
Adding attendees manually for offline invoicing sends them "free" receipts .. We could go on all day.. We have used almost all of the top ticketing platforms and this cannot recommend
Hey James,
Thanks for taking the time to leave us a review. We apologize for the less than positive experience you had with our platform. We are constantly working to create a more intuitive experience for all of our event organizers.
Your feedback is of great value to us. Would you be open to chatting further about the points you addressed in this post?
Best,
Universe
The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership with TM allows us to easily manage all facets of ticketing for our event from inventory to refunds to creative. Their dashboard allows us to track pacing to goals, their integrations allow us to measure marketing efforts, and their team is very responsive and collaborative.
Vorteile
The ability to not only sell tickets and check on sales daily but track who they are and where they are coming from. Their integrations are top notch and easy to manage if you don't have much of a tech background.
Nachteile
The inability to transfer attendees after they've bought tickets. A common customer service issue for us is that a time slot ends up not working out and they would like to switch to an earlier or later session. The only way to do this is to refund the customer completely and have them buy the new tickets.
Vorteile
Ease of use and the ability to collaborate as a team. This software is well thought out and the company seems committed to evolving the software as technology changes.
Nachteile
The sort features on the dashboard could use some improvements but it still works well. The messaging feature would be better if it sent a message to the admin email so it doesn't need to be checked and complete customization of content and timing of reminders would be nice.
I tried universe months ago and was impressed. It was easy to use. Easier and more intuitive than Eventbrite. Unfortunately, I decided to go back in and post some more events and I spent 2 hours retyping my profile information in, because everytime it saved and I went to another page it disappeared. I also had to remove an old event that sold one ticket worth $0. I tried "deleting event' but that wasn't an option, I tried unlisting it. I tried giving a "refund" of $0 to the one registrant and no luck. I finally had to just ask them to close the entire account. Eventbrite is a lot easier to use than universe. Universe is "simple" without the tech issues, but there are some serious usability issues if you ask me. Not sure if the previous posts are 100% accurate. All 5's in all areas doesn't seem authentic. I'll see if customer service contacts me back about my profile issue. I'd hate to start all over again with eventbrite. Major time waster! I'm urked!
Weiter unter folgen häufig gestellte Fragen über Universe.
Universe bietet folgende Kostenpläne an:
Preismodell: Freemium
Kostenlose Testversion: Nicht verfügbar
Wir haben keine Informationen über die Funktionen von Universe
Universe hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen
Universe unterstützt die folgenden Sprachen:
Chinesisch (vereinfacht), Chinesisch (traditionell), Dänisch, Niederländisch, Englisch, Französisch, Deutsch, Italienisch, Japanisch, Koreanisch, Norwegisch, Polnisch, Portugiesisch, Spanisch, Schwedisch, Taiwanisch, Thai
Universe hat folgende Preismodelle:
Freemium
Universe unterstützt die folgenden Geräte:
Android, iPhone, iPad
Universe kann in folgende Anwendungen integriert werden:
Boomset, FreshBooks, GoDaddy, Google Analytics, Mailchimp, Marketo, Stripe, Weebly, Wix, Wordpress
Universe bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Wissensdatenbank, Online-Support
