SimplePractice

You can bill insurance with the click of a button. I love being able to make my own forms so documentation is more efficient, and the paperless intake process is smooth. Much of it is very customizable to the needs of your practice. The company is very receptive to feedback from users and is constantly upgrading and adding features.

There was a learning curve to figure it out and I'm still learning about all of the reports they can run. I don't like the online scheduling feature very much, but that's partly because I'm used to using Acuity Scheduling which has many more features. I used the online scheduler briefly and wasn't thrilled that only new clients could use the online booking feature from the website; current clients have to login to the portal to schedule. I decided to just stick with Acuity because it allows me to get information from clients at the time of their booking and I can use it to schedule groups, which is a big part of my practice.

As an experienced clinician and small private practice administrator I find this software easy to use and the SP team really does take user feedback seriously and updates and adds features regularly. The roll outs of changes are thoughtful, with good lead times, and always a net improvement in user experience (so far). Reports are detailed enough for me to keep an eye on revenue, independent contractor services, and I can easily update forms and communicate with team members and clients confidentially. Also, online scheduling and the Client portal make client onboarding a breeze without hiring a receptionist.

I wish I could run reports based on services provided and/or detail of services provided to clients with specific payors.

I liked the original pricing plans. They were reasonable and had the basic features my practice required (online booking widget, documentation, and appointment reminders).

Simple Practice gave little notice when they hiked the price by 50% for some basic features. They stated that the new features justified the price hike however we don't use the new features, didn't request them, don't need them, and don't want them. What we require is the plan we chose upon choosing this EMR. An added website isn't useful when you already have a website and don't need two. Telepractice isn't useful when their system is inferior to zoom and you already have a system in place.

Simple Practice is very easy to learn and get comfortable using. All the various features easily link up to others that follow or proceed in the logical process of service delivery, making product navigation extremely user friendly and smooth.

The period allowed for the free trial is a bit short and does not allow potential buyers enough time to test all the core elements before having to make a decision on whether to purchase or not.