Vonigo

Vonigo

Cloud-based Field Service Software

4.7/5 (66 Bewertungen)

Vonigo Übersicht

Was ist Vonigo?

Vonigo is a cloud-based business management software that helps organizations to optimize the various steps in the service delivery process including customer requests, invoicing, payments, reporting and taxes. The software can be accessed on any device including tablets and mobile devices using browser based apps. Vonigo lets users streamline business services by offering features such as work order management, client relationship management, online payments and invoicing, quote management using mobile tools and inventory management. The software provides a user directory and a complete history of interactions with every customer, as well as helps to capture digital signatures on quotes, work orders, invoices & contracts and provides location-based reports. Vonigo’s online booking engine integrates with the customer’s existing website to improve the customer experience and can be configured to meet the customer’s needs. The tool also automates the delivery routes and dispatching process and integrates with third party applications such as QuickBooks and Google Analytics for accounting, reporting and analytics. There is also a call center facility to manage calls from a dashboard and role-based user permission settings to improve security. Vonigo supports businesses of all sizes including single-location businesses, franchises and multi-location enterprises. The solution has a wide clientele list including companies such as ranging from startups to the Fortune 500.

Vonigo Übersicht

Preis

Beginnt ab
98,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Starter: $98/user/month
Professional: $119/user/month
Premium: $139/user/month


Vonigo Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Australien, Kanada, Europa, Vereinigtes Königreich, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Screenshots

Vonigo Screenshot: Vonigo can be accessed on any device type including tablets and smartphones
Vonigo Screenshot: Vonigo can be accessed on any device type including tablets and smartphones Vonigo Screenshot: Vonigo helps manage client relations Vonigo Screenshot: Vonigo helps define sales territories and schedule teams efficiently Vonigo Screenshot: Vonigo offers tools for scheduling teams efficiently Vonigo Screenshot: Vonigo provides dispatch and route automation features Vonigo Screenshot: Vonigo provides users with dashboard features

Vonigo Bewertungen

Vonigo Bewertungen

Gesamtbewertung
4.7
/
5 66 Nutzerbewertungen
Ausgezeichnet
49

Sehr gut
15

Durchschnitt
1

Gering
0

Schlecht
1

Preis-Leistungs-Verhältnis
4.7
Funktionen
4.5
Bedienkomfort
4.4
Kundenbetreuung
4.8
97% haben diese Anwendung empfohlen
Sawyer W.

Completely Custom Solution!!


Mit Google übersetzen
Samuel K.

Customizable Software

With Vonigo, we were able to resolve multiple automation issues we've had with other crm's. One example is we are able to send an automated payment link to customers repeatedly until they pay.
The have a more robust call center feature that has helped us record customer service reps performance.


Mit Google übersetzen
Monica C.

Vonigo Review

Vonigo is pretty straightforward to use, we can quickly schedule appointments and check clients details.


Mit Google übersetzen
Reed G.

Apparent was not made for Habitat - not far from it but enough that it is difficult sometimes

easy to implement - Team in Support has become essential really helps.


Mit Google übersetzen
Josh H.

Great for Field Service Management


Mit Google übersetzen
Sawyer W.
Branche: Automotive
Untern. Größe: 13-50 Mitarbeiter
Mit Google übersetzen

Completely Custom Solution!!

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 21.5.2019
Quelle der Bewertung: Capterra

Vorteile

We've been working hard over the last year to focus in on our customers' booking experience. By working closely with Vonigo's API and developers, we've been able to create something really special on the front-end that our whole team is proud of.

On the back-end, Vonigo has a powerful skeleton that is ZIP/Postal code centric. It allows us to go as granular or high level as we want with our day to day zoning and pricing, which is something we leverage differently in each city.

The developers, and managers at Vonigo also have our best interests in mind. In under 2 months with Vonigo I was getting the opportunity to give feedback to C-level executives within the company, and truly felt heard. That is something special that you don't see with many companies at all.

All-in-all, the custom solution, and attention to detail from the Vonigo team have caused our conversion rates to go way up. This will enable us to soon be moving to a completely online sales funnel. Vonigo is truly at the heart of our franchisee experience, and we're thrilled to have found a partnership that we can see true longevity in.

Nachteile

Vonigo has a lot of customization and configurability, because it is designed to fit into so many different industries / types of businesses. That being said it is definitely geared towards quote based service companies. As a flat-rate pricing / timing service company we feel that a lot of the features within Vonigo are rendered obsolete, and are more hurdles to our back-end booking / navigation processes than anything else.

Furthermore, a lot of Vonigo's additional features seem a bit better on paper than they are in reality. We still have not found a way to seriously integrate their payment features (poor user experience when paying in person, again, it is more designed for quote-based online invoices), or time tracking features (not as robust as we need), and need to leverage 3rd party applications to handle these two essential things. For Vonigo to be truly all-in-one I feel that these features still need a lot more attention (which they are aware of and working on).

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Samuel K.
Branche: Verbraucherdienste
Untern. Größe: 13-50 Mitarbeiter
Mit Google übersetzen

Customizable Software

Täglich für 6-12 Monate genutzt
Bewertet am 20.11.2019
Quelle der Bewertung: Capterra

With Vonigo, we were able to resolve multiple automation issues we've had with other crm's. One example is we are able to send an automated payment link to customers repeatedly until they pay.
The have a more robust call center feature that has helped us record customer service reps performance.

Vorteile

I love the support staff. They actually respond to you and answer your calls and emails unlike many of the CRM's out there. We've used 4 other CRMs.
The ability to automate invoicing, estimate follow ups, via email and text messaging.
They were able to customize the software work well with our business. There were actually things they challenged us to change in order to be more effecient.
If you don't like change, don't buy this software:)

Nachteile

It took a while to understand the ins and outs due to the amount of features they have as well as being different in layout from previous software.
The email automation set up isn't as intuitive as we would like. You need to know a little bit of coding which they can guide you.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Monica C.
Branche: Verbraucherdienste
Untern. Größe: 2-10 Mitarbeiter
Mit Google übersetzen

Vonigo Review

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 4.4.2019
Quelle der Bewertung: Capterra

Vonigo is pretty straightforward to use, we can quickly schedule appointments and check clients details.

Vorteile

User friendly, and the ease in which you can schedule and see the appointments.

Nachteile

If you make a mistake scheduling a new customer it takes over 20 mins for the appointment to disappear from the schedule. It is also difficult to send a customer an invoice.

Mit Google übersetzen

Antwort von Vonigo

Hi Monica,

Thanks for the great review. In terms of the schedule block off period, it's in place for online booking, but it can be reduced. We will reach out to discuss this and also how invoices can be emailed in two clicks or taps.

Vonigo

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Reed G.
Branche: Non-Profit-Organisation Management
Untern. Größe: 51-200 Mitarbeiter
Mit Google übersetzen

Apparent was not made for Habitat - not far from it but enough that it is difficult sometimes

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 18.7.2018
Quelle der Bewertung: Capterra

easy to implement - Team in Support has become essential really helps.

Vorteile

Browser Based, colors, easy to move donations around thus rescheduling is not a difficult task to learn and to teach others

Nachteile

difficult sometimes - cannot program our self to minor degrees always have to go to support. Things like changing roles Example we have an attribute "Stephanie Vandergrift" which is still being attached out bound communications - its been 2 years....should be able to rename users our selves

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 5.0/10

Josh H.
Branche: Öffentliche Sicherheit
Untern. Größe: 2-10 Mitarbeiter
Mit Google übersetzen

Great for Field Service Management

Täglich für 6-12 Monate genutzt
Bewertet am 21.3.2019
Quelle der Bewertung: Capterra

Vorteile

Adequately supports our business to schedule and dispatch our technicians. Highly customizable interface, with the ability to sort of "build your own" pages to capture the information you want. Custom reports can even be built to pull results which display your custom fields.

Nachteile

Quite a few features...but many of them feel unpolished or not quite finished. Many features we were promised by Vonigo's sales team were present, but seemed to have limited functionality, or were designed to work a certain way. It took us multiple months of onboarding to get our Vonigo setup working as desired, as the initial setup we were given did not fully match our needs.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote: 6.0/10

Nutzerempfehlung
9.1/10
Basierend auf 66 Benutzerbewertungen
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Vonigo Preis

Vonigo Preis

Beginnt ab
98,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Starter: $98/user/month
Professional: $119/user/month
Premium: $139/user/month

Starter: $98/user/month
Professional: $119/user/month
Premium: $139/user/month

Preis-Leistungs-Verhältnis
4.7/5
Basierend auf 66 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
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Vonigo Funktionen

Vonigo Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Audit Trail
Automatische Benachrichtigungen
Berichterstattung und Statistik
Bestandsverfolgung
Compliance Management
Daten-Import / -Export
Dokumentenspeicher
Echtzeit-Berichterstattung
Echtzeit-Daten
Integration von Dritten
Inventarverwaltung
Rechnungsmanagement
Wirtschaftsprüfung
Workflow-Management
Überwachung
Funktionen
4.5/5
Basierend auf 66 Benutzerbewertungen
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Kategorien

Videos und Anleitungen

Videos und Anleitungen

Zusätzliche Informationen für Vonigo

Zusätzliche Informationen für Vonigo

Schlüssel-Features von Vonigo

  • Accept credit card payments
  • Accounting
  • Add logo, theme and custom URL
  • Asset Tracking
  • Create branded invoices
  • Dashboard
  • Email notifications
  • Firewall protection and intrusion detection
  • Integration with QuickBooks
  • Integration with other applications
  • Mobile quotation tool
  • On-screen signature
  • Online payments
  • Reporting System
  • Route optimization
  • Royalty collection
  • SSL encryption
  • Track real-time inventory
  • User permissions
  • View status of work orders

Vorteile

● Vonigo helps to schedule & manage teams efficiently with location-based optimization support and drag & drop functionality to maximize productivity.
● The software helps in customer relationship management by managing, assigning, tracking and completing inbound client requests.
● Vonigo comes complete with estimating, invoicing, and payments to streamline key operational functions.
● Vonigo offers pre-built, configurable business reports that provide insights into the company’s financial service, sales and customer health.
● The product integrates with Google Analytics to optimize campaigns, increase revenue and improve conversions.
● Security of the data stored is ensured by SSL encryption, intrusion detection, firewall protection and a 99.99% uptime of global infrastructure.

Vonigo Häufig gestellte Fragen

Vonigo Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Vonigo.

F. Welche Preispläne bietet Vonigo an?

Vonigo bietet folgende Kostenpläne an:

Beginnt ab: 98,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Nicht verfügbar

Starter: $98/user/month Professional: $119/user/month Premium: $139/user/month

F. Was sind die Hauptfunktionen von Vonigo?

Vonigo bietet die folgenden Funktionen:

  • Accept credit card payments
  • Accounting
  • Add logo, theme and custom URL
  • Asset Tracking
  • Create branded invoices
  • Dashboard
  • Email notifications
  • Firewall protection and intrusion detection
  • Integration with QuickBooks
  • Integration with other applications
  • Mobile quotation tool
  • On-screen signature
  • Online payments
  • Reporting System
  • Route optimization
  • Royalty collection
  • SSL encryption
  • Track real-time inventory
  • User permissions
  • View status of work orders

F. Wer sind die typischen Nutzer von Vonigo?

Vonigo hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Non-Profit, Kleine Unternehmen

F: Welche Sprachen werden von Vonigo unterstützt?

Vonigo unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Vonigo an?

Vonigo hat folgende Preismodelle:

Abonnement

F. Unterstützt Vonigo mobile Geräte?

Vonigo unterstützt die folgenden Geräte:

Android, iPhone

F. Mit welchen anderen Applikationen integriert Vonigo?

Vonigo kann in folgende Anwendungen integriert werden:

AskNicely, Authorize.net, Google Analytics, Google Calendar, Nectar Desk, QuickBooks, QuickBooks, QuickBooks Online, WebMerge

F. Welche Varianten der Kundenbetreuung bietet Vonigo an?

Vonigo bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen