--- description: Ausführliche Erfahrungsberichte zu Freshdesk mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Freshdesk dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshdesk Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/287/help-desk-ticketing/software) > [Freshdesk](/software/10317/freshdesk) # Freshdesk Canonical: https://www.getapp.at/software/10317/freshdesk Seite: 1 / 141\ Zurück: [Nächste Seite](https://www.getapp.at/software/10317/freshdesk?page=2) > Freshdesk ist eine cloudbasierte Omnichannel-Kundendienstsoftware für Unternehmen jeder Größe mit Lösungen, die die Produktivität der Angestellten steigern und die Kundenzufriedenheit verbessern. > > Bewertung: **4.5/5** von 3487 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 3487 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: $ 19,00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Bulgarisch, Chinesisch, Deutsch, Dänisch, Englisch, Estnisch, Finnisch, Französisch, Griechisch, Hebräisch, Indonesisch, Italienisch, Japanisch, Katalanisch, Koreanisch, Kroatisch, Lettisch, Litauisch, Malaiisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Slowakisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Argentinien, Australien, Belgien, Brasilien, Chile, Costa Rica, Deutschland, Dominikanische Republik, Dänemark, Ecuador, El Salvador, Estland, Finnland, Frankreich, Griechenland, Guatemala, Honduras, Indien, Indonesien, Italien und 39 weitere ## Funktionen - AI Copilot - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analyse Tools - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Anrufaufzeichnung - Anrufüberwachung - Archivierung & Aufbewahrung - Aufgabenmanagement - Aufgabenmanagement - Aufzeichnung bei Bedarf - Automatische Anrufverteilung - Automatische Antworten - Automatisiertes Routing ## Integrationen (60 insgesamt) - Airtable - Asana - Azure Active Directory Domain Services - Azure DevOps Labs - Bamboo - Bitrix24 - Brevo - Calendly - Chargebee - Claris FileMaker - ClickUp - CloudTalk - Elsevier Pure - Facebook - Freshcaller ... und 45 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.getapp.at/directory/287/help-desk-ticketing/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.getapp.at/directory/287/help-desk-ticketing/software) - [Beschwerdemanagement Software](https://www.getapp.at/directory/841/complaint-management/software) - [CCM-Software](https://www.getapp.at/directory/1139/customer-communications-management/software) - [Live-Chat Software](https://www.getapp.at/directory/561/live-chat/software) - [AI Agents for Customer Support](https://www.getapp.at/directory/5025/ai-agents-for-customer-support/software) ## Alternativen 1. [Salesforce Sales Cloud](https://www.getapp.at/software/90378/salesforce) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.getapp.at/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1789 reviews) 4. [LiveChat](https://www.getapp.at/software/8385/livechat) — 4.6/5 (1728 reviews) 5. [Zoho Desk](https://www.getapp.at/software/10036/zoho-desk) — 4.5/5 (2216 reviews) ## Nutzerbewertungen ### "Easy To Find Support Tickets and Cost Effective" — 5.0/5 > **Jesse** | *23. Juli 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: You can easily view all support tickets coming into your company on the dashboard. Additionally, there are plenty of options to filter by what you want to search by like what time the ticket came in, who it is assigned to, the status, etc. The UI side navigation is very transparent and flows very well. > > **Nachteile**: When viewing the ticket, there does not appear to be enough opportunities for some information to be provided, like the friendly name of the company. Signing in can also be a headache with how it's configured, I have to login twice and that gets confusing. > > I have had a good experience using Freshdesk to respond to support cases from customers. The software itself is very cost friendly and easy to find tickets. It also integrates well with third party development tools so updates are synchronous. ----- ### "Easy to Use and Support Team That Actually Supports" — 4.0/5 > **CH L** | *25. Mai 2026* | Bildungsmanagement | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: What I liked most about Freshdesk is how easy and intuitive the platform is for daily ticket management. The UI is clean, so onboarding new agents is straightforward and the team can start working efficiently very quickly. I also really like the agent reporting features, which make it easy to track performance and monitor support quality. Another major positive is Freshdesk’s support team, they’ve been very responsive and genuinely helpful whenever we’ve faced issues or needed guidance. > > **Nachteile**: One thing I’d like improved is how DSAT and CSAT are handled. If a user initially gives a DSAT and later converts it into a CSAT after further interaction, the original DSAT still remains, which can affect reporting accuracy. I’d also love a quicker option to add users to CC just by hovering over or selecting an email directly, since small workflow improvements like that save time. > > Overall, my experience with Freshdesk has been positive. I've used it for almost a year in a customer support role, and it has helped streamline daily workflows through its clean UI, reporting features, and support tools. The transition from Zendesk was fairly smooth, and I especially appreciated how responsive and helpful the Freshdesk support team has been whenever issues came up. One small thing I genuinely love is the positive affirmations that appear while pages load, it's a tiny touch, but it adds a nice, human feel during a busy workday. While there are a few areas that could be improved, particularly around feedback handling and workflow efficiencies, it has been a reliable platform overall. ----- ### "Freshdesk review" — 4.0/5 > **Sai phaneendra** | *11. September 2026* | Freizeit, Reisen & Tourismus | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It's an excellent solution for our small sized business we needed a reliable, easy-to-manage customer support platform without unnecessary complexity. > > **Nachteile**: Recent updates have been largely incremental. The platform's value would increase significantly with deeper integration across other business functions ----- ### "Basic functionality but lacks modern features and integration flexibility" — 3.0/5 > **Pedro** | *14. November 2025* | Marketing & Werbung | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: The interface is relatively straightforward to navigate, and the ticket management system covers basic helpdesk functionalities. The email ticketing works reliably for standard support requests. > > **Nachteile**: Freshdesk has failed to modernize with the times and lacks meaningful AI capabilities that competitors now offer. The integrations are clunky and limited, making it difficult to connect with other tools in our stack. The platform feels dated compared to newer alternatives. > > Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately, the absence of modern AI features and the limited, clunky integration options make it challenging to build an efficient workflow. For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations. ----- ### "Freshdesk review by Suresh" — 4.0/5 > **Suresh** | *29. Juni 2026* | Fluggesellschaften/Luftfahrt | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Comprehensive, integrated helpdesk we used for tracking customer queries and we made the process more efficient and reliable in less than 3 months. > > **Nachteile**: Easy to onboard but customizations or personalizations are very limited apart from these i guess the tool is very efficient and have very less cons ----- Seite: 1 / 141\ Zurück: [Nächste Seite](https://www.getapp.at/software/10317/freshdesk?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/10317/freshdesk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten