Vagaro

Vagaro

Salon, spa, & fitness scheduling and business software

4.7/5 (1981 Bewertungen)

Vagaro Übersicht

Vagaro is a web-based solution for salon and fitness center owners to promote their services and connect with customers through ‘Vagaro.Com’ website and Vagaro’s mobile app. It is a B2C platform wherein salons, spa and studios can register and create a profile, advertise their brand, promote new events and book appointments/classes with customers.

With Vagaro, business owners can create a customized website with complete information about their venue, staff bios, services they offer and their working hours. Salons can display which booking slots are available for the day, week or month and allow customers to book an appointment at a time that's convenient to them. Vagaro allows users to send text and email notifications to customers, confirming the appointment, then send alerts and reminders for appointments booked.

Users can build a customer database by importing contacts from an excel or .csv file or pulling contacts directly from their mobile. Customers can post feedback on a Salon's Vagaoro page, for them to view. Salon owners can also manage internal activities such as generating sales & service reports, monitoring business progress with real time analytics, clock-in & clock-out, staff attendance, and map with payroll service.

Vagaro solution offers an integrated point of sale (POS) feature to sell gift certificates, products or packages to customers online and via mobile. Currently, Vagaro offers its services across Australia, Canada, United Kingdom and USA.

Preis

Beginnt ab
25,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Australien, Kanada, Vereinigtes Königreich, Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

Vagaro Bewertungen

Gesamtbewertung
4.7/5
96% Positive Bewertungen
1600
Ausgezeichnet
299
Sehr gut
50
Durchschnitt
10
Gering
22
Schlecht
Penny S.
Mit Google übersetzen

Vagaro Fan

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 14.8.2019
Quelle der Bewertung: SoftwareAdvice

I have no complaints. Vagaro has done exactly what they claim to do and has proven to be very user friendly.

Vorteile

Cost affordable
All the features that are available
Easy to use
Clients love the reminders that they can get

Nachteile

I haven't found anything yet. Using the marketing tools can be challenging for a new comer, but for the most part I don't have anything to complain about.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
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Weiterempfehlungsquote

10.0/10
Maria C.
Mit Google übersetzen

I love this booking system!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 8.2.2018
Quelle der Bewertung: Capterra

Vorteile

This booking system makes my business so much easier to run as a soloprenuer . It is so much more than just a booking system , it is my website and POS as well. I love how it sends out multiple reminders to clients (3) I believe . My clients love it as well for the ease of use and the reminders. I get compliments on this and how the website looks as well. I love that Vagaro listens to its clients requests and adds new features from time to time . There is also a chat feature for help and on the phone assistance as well. I love the fact that I can sell gift certificates, and cc cards as well . Today I got an email that now if we wish we can have clients pre pay for services. The customer service is just wonderful. I revcently changed the template on my website to something that reflects my business image now . I love how it is easy peasy to do so , without assistance. Many of my clients like the option to book online themselves. I love how to make reports for my accountant is easy as well . Another benefit is email marketing. If you want to know more sign up for the free trial .

Nachteile

I wish they had an answering service. Maybe one day . They do have a place where you can put a clients formula which is great . But if a client gets multiple services it would be nice if there were multiple type cards for them for , facials , lashes , hair , etc . I wish they also had online forms for clients to fill out and sign . But these are not really cons just potential features that haven't been created yet

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Annie B.
Mit Google übersetzen

So far the customer support has been great, and I love they have classes each Monday.

Täglich für 1-5 Monate genutzt
Bewertet am 8.12.2017
Quelle der Bewertung: Capterra

Vorteile

One vary cool thing about Vagaro is when you sign up as a single business owner or someone with a whole team, the encouraging words "You got this!" Made me smile. I knew this system would be a good fit if it could encourage me along the way to growing my business! What other company does that? The price seems vary reasonable and I love how my clients will get text reminders automatically after booking an appointment with me. Its so important these days as we can get so busy and forget an important appointment. Vagaro Pro seems to be vary user friendly and will be painless to train others to use. I have only been using Vagaro for a few weeks now for the free trial and I love the ease of navigation this program offers. I have used other computer systems and for the price I feel I will be getting quality for the investment. I have called tech support twice now and each time I have called with a question it seems as though the tech support team member was truly happy to help me. I also love how they offer classes weekly. This will be a great way to help me to continue to learn and train my staff. I have been in transition moving my business and location. The option to transfer all my client data from a spread sheet or my cell pone has been so helpful and a time saver. I feared I was going to have to enter each client one by one, but the import option made it so easy and only took a few minutes to do. I will be telling other business owners about this booking system. Its great!

Nachteile

One thing if find frustrating with most electronics is that the options change with different devices. The same is true with booking stytems. I was able to down load the Vagaro app for my cell phone, but not my desk top. It would be nice not to have to log on each time on my desk top, and just rather click an icon and my books open for me like it does on my cell phone. I would also like the open to test trial the Vagaro credit card services, but that is not included in the trial. One things I found challenging is customizing my service menu. Vagaro has so many services already input in the statement I have had to go through and delete many services I do not offer as well and filtering through the descriptions of each service I do want to keep. It would make it more simple to keep the service menu empty so the business owner can customize without having to delete and edit prices for services they want. Though, may be helpful to someone brand new to the industry. I also do not care for my clients to have access to online booking. I would rather be in charge when a guest needs a reservation so we give proper timing for each individual service. The only valuable thing for online booking would be for more guest control. I do not want to that up or maybe the idea is just too new for me. Also, you don't know is booking. Everything is so electronic these days. I would rather talk to a real person about my reservation then just book online, thinking costumer service communication.

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Samantha F.
Mit Google übersetzen

My salon has used this software since we opened almost 4 years ago, absolutely love it.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 18.7.2017
Quelle der Bewertung: Capterra

The salon benefits tremendously from using this software. First being, salon operations. The overall smooth running of the salon. With the booking block scheduling, color coordinated services, customized services, and application/processing time being adjustable, it just makes the salon run so much smoother. The service providers never struggle with their time management thanks to vagaro. Each service booked in their book is booked appropriately by time, which makes a smooth transition from one client to the next. Also, when checking customers out, it is super easy. Being a booth rental salon, who still functions as a team and uses one system, one receptionist, one merchant, one credit card machine, it makes it easy. It breaks down each providers day, total services, total money taken, etc. So, when it's time to closeout, there are no mishaps, you know exactly what happened with each client, by name, by service, by provider. You can truly check anything you need to. Also, when clients move their appointments around, as clients always do, vagaro has it set up very smoothly. It's very easy to move a clients appointment from one day to the other. Also, having the business website attached to the actual software is a major bonus! A lot of new clients find us using vagaro. The new customers can see customer reviews, they can see our service menu and prices, our hours, everything they need to know, and they can book online right then and there! Our clients truly love booking online, without that feature, a lot of our clients would have a hard time booking appointments because their schedule changes from day to day. With this option, the night before they know they are going to be free for a service, they can open up their phone and book for the appointment they need with the service provider of their choice! Vagaro, with the few faults it may have, is hands down the BEST salon software you can get today! It's a one size fits all type of system that has worked while we were an hourly salon, then to a commission salon, and now a booth rental salon. Vagaro is so great that we REQUIRE all of our service providers to use this system! The providers that have been with us since the beginning wanted to stay with vagaro. The new providers were amazed by the system and were happy they made the switch! Anyone who has ever used this system would be a customer, no matter the size or type of salon you have! It's the best! Almost 4 years with vagaro, and many more to come!

Vorteile

The online booking feature is a MUST with our clients, they absolutely love it. Also, the fact that you can have your website attached, a beautiful website at that. The ease of entering in all of our services into the service menu, our prices, and individual time intervals per service and per provider. But, the BEST thing about vagaro, is the ease of paper work. We do our daily tally and weekly tally sheets, and vagaro makes that absolutely a breeze. I am part owner, salon manager, and reception and I do all of the employees paperwork and money handling, and vagaro is absolutely amazing and makes the process so much easier than other software I've used over the years. The transaction list, to be able to go through all checkouts for the day, to be able to refund, charges, cash, and checks all separated into categories. It's just amazing. The checkout through vagaro is nice as well, you can put in the tip amount, check, cash, or charge, without using their merchant services, which is a benefit because you have an actual layout of each customer, each transaction, whereas on the credit card machine, which is completely separate, you can only see customer, and how much paid, including tip. Since, we opened this salon, we have only had vagaro, and we will continue to only have vagaro. It's the best salon and spa software that is available. No matter the size of salon, or services offered. This system works for everyone. Also, the text message updates they send out when theyre down.

Nachteile

There are really only a few things that I like the least about Vagaro. One would be, the system issues, especially with the credit card processing. When we first opened we were using vagaro as our merchant as well for our credit cards, and we had nothing but issues. Even now, I get the texts whenever there is a software malfunction, and it seems most of the malfunction is with credit card processing. So, we ended up having to buy an actual credit card machine and go with a different merchant provider, and now all of that is resolved. The next thing I like the least is, you can't separate your business at all. We have both tanning and a hair/nail salon. So, our tanning hours are slightly different from our hair/nail hours, and there is no way on vagaro, or our website, to separate and add additional hours. The last thing I like the least, is that Vagaro really only allows you to add services, there's no where for us to list our prices for tanning on our website, unless we take a picture of the menu and post it in our pictures, which would be out of place.

Verteilung der Bewertung

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Weiterempfehlungsquote

10.0/10
Mary C.
Mit Google übersetzen

Work Smarter, Not Harder!

Täglich für 6-12 Monate genutzt
Bewertet am 14.11.2016
Quelle der Bewertung: Capterra

My growing home-based nail business was using text message to book hundreds of clients. Switching to automated online booking was THE BEST BUSINESS DECISION I have ever made! It saves me from answering 600+ texts/week at all hours of the day/night so I can better focus my time and energy to providing a quality nail service. Automated booking removes the human errors of miscommunication and mistakes while providing each client ownership of their appointment, thus reducing no-shows. VAGARO online booking was a smooth transition and the App's simple user interface has made clients confident to book/rebook/cancel appointments any hour of the day. Clients can see all available appointments and compare against their schedule, as well as receive reminder emails that could include pertinent details, such as where to park or methods of accepted payment. I searched online and at beauty conventions for the perfect online booking system that could grow with my business needs, and VAGARO is the best value and service available on the market. It was a catalyst to my business development and the very definition of learning how to work smarter, not harder.

Vorteile

-so far, EVERYTHING!
-incredibly easy transition of hundreds of clients over the span of a month; the app is user friendly and self-explanatory
-clients of all ages and backgrounds have eagerly accepted the integration of automated booking
-easy to book off personal days without clients privy to days off
-easy to edit all aspects of the business (clients, hours of operation, services, etc)
-no major software bugs; my business operations have never been hampered by software glitches

Nachteile

After using this software for almost 1 year, I still haven't taken the time yet to explore the fullest capabilities of the software. However, I'm hoping it will be compatible with my Canadian Moneris account in respect to accounting and reporting through the client database and service totals, especially as I add staff to my growing business and move into a management role.
The Vagaro name took a while for clients to adapt to - we still don't know how to properly pronounce it!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort

Weiterempfehlungsquote

10.0/10

Vagaro Preis

Beginnt ab
25,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

1 user: $25 /month
2 users: $35 /month
3 users: $45 /month
4 users: $55 /month
5 users: $65 /month
6 users: $75 /month
7+ users: $85 /month

Vagaro Funktionen

  • Aktivitäts-Dashboard
  • Angebotsmanagement
  • Automatische Benachrichtigungen
  • Automatische Erinnerungen
  • Bestandsverfolgung
  • Inventarverwaltung
  • Kundendatenbank
  • Kundenhistorie
  • Mehrere Standorte
  • Mitarbeitermanagement
  • Rabattmanagement
  • Verkaufsberichterstattung
  • Verkaufspunkt POS

  • API
  • Auftragsmanagement
  • Berichterstattung und Statistik
  • Echtzeit-Daten
  • Geschenkkarten-System
  • Kundenbindungsprogramm
  • Rechnungsmanagement

Zusätzliche Informationen für Vagaro

Schlüssel-Features von Vagaro

  • Access control
  • Accounting management
  • Activity dashboard
  • Activity tracking
  • Appointment history & spending trends
  • Automated Scheduling
  • Automated appointment status responder
  • Automated billing for memberships and packages
  • Automated email marketing
  • Automatic Notifications
  • Automatic birthday or anniversary emails
  • Automatic syncing & security
  • Barcode scanning using a barcode reader or a phone camera
  • Billing & invoicing
  • Branching
  • Business reports weekly, monthly & yearly
  • Calendar sync with Google
  • Class scheduling in house and online
  • Client database
  • Client information accessible at all relevant screens
  • Clock in / out
  • Clock in and out
  • Commission and hourly payroll
  • Commission management
  • Compensation management
  • Complete appointment booking controls
  • Configurable automated reminders
  • Contact database
  • Credit card processing from computers or mobile devices
  • Customer accounts
  • Customer history
  • Customer reviews
  • Customizable booking widgets for any website
  • Customizable reporting
  • Customizable templates
  • Dashboard creation
  • Data import/export
  • Discount management
  • Domain manager
  • Electronic payments
  • Email Templates and Easy Drag and Drop Creation
  • Email distribution
  • Email marketing for customers
  • Email receipts including client's signature
  • Email tracking
  • Employee management
  • Employee portal
  • Employee profile
  • Employee self-service from any device
  • Event scheduling
  • Facility scheduling
  • Full inventory management
  • Import contacts from Excel, Google, Yahoo...
  • Incentive program
  • Integrates with Authorize.net, Yelp, and more
  • Integrates with Facebook, Google, Pinterest and more
  • Inventory management with reporting
  • Inventory tracking of sold, lost, expired products and more
  • Multi Views and staff calendar management
  • Multi-location
  • Multiple user accounts
  • Online shopping cart with shipment calculation
  • POS
  • Permission management
  • Productivity reporting
  • Promotions management
  • Purchase orders
  • Real time reporting
  • Recurring billing
  • Recurring tasks
  • Referral tracking
  • Reservations management
  • Reward distribution
  • Role-based permissions
  • SMS and push notifications
  • SMS text reminders
  • SSL security
  • Sales reporting
  • Sales tracking
  • Scheduled emails
  • Scheduled reporting
  • Secure login
  • Smartwatch support
  • Swipe credit cards and sell products
  • Task scheduling
  • Task tracking
  • Tracking features
  • Transaction history
  • User photos
  • Website builder
  • Website integration
  • Website management
  • Yelp, Facebook & Instagram Integration

Vorteile

• Vagaro's salon and fitness software allows users to create a personalized website fully managed and hosted by Vagaro, and customize it with their service menu, staff bios, venue pics & videos for brand promotion.

• Users can send booking confirmation and reminders to customers via email or text message.

• Users can take advantage of Vagaro's email marketing feature to send bulk promotional or announcement emails to customers in a single click.

• The solution offers a history tracking feature which let users keep a track of their customer information, previous visits and preferred services.

• Users can leverage the benefit of multiple booking options through a Vagaro web page, Facebook, mobile app or a widget that users can add to their personal website.

Vagaro Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Vagaro.

F. Welche Preispläne bietet Vagaro an?

Vagaro bietet folgende Kostenpläne an:

Beginnt ab: 25,00 $/Monat

Preismodell: Abonnement

Kostenlose Testversion: Verfügbar

1 user: $25 /month
2 users: $35 /month
3 users: $45 /month
4 users: $55 /month
5 users: $65 /month
6 users: $75 /month
7+ users: $85 /month

F. Was sind die Hauptfunktionen von Vagaro?

Vagaro bietet die folgenden Funktionen:

  • Access control
  • Accounting management
  • Activity dashboard
  • Activity tracking
  • Appointment history & spending trends
  • Automated Scheduling
  • Automated appointment status responder
  • Automated billing for memberships and packages
  • Automated email marketing
  • Automatic Notifications
  • Automatic birthday or anniversary emails
  • Automatic syncing & security
  • Barcode scanning using a barcode reader or a phone camera
  • Billing & invoicing
  • Branching
  • Business reports weekly, monthly & yearly
  • Calendar sync with Google
  • Class scheduling in house and online
  • Client database
  • Client information accessible at all relevant screens
  • Clock in / out
  • Clock in and out
  • Commission and hourly payroll
  • Commission management
  • Compensation management
  • Complete appointment booking controls
  • Configurable automated reminders
  • Contact database
  • Credit card processing from computers or mobile devices
  • Customer accounts
  • Customer history
  • Customer reviews
  • Customizable booking widgets for any website
  • Customizable reporting
  • Customizable templates
  • Dashboard creation
  • Data import/export
  • Discount management
  • Domain manager
  • Electronic payments
  • Email Templates and Easy Drag and Drop Creation
  • Email distribution
  • Email marketing for customers
  • Email receipts including client's signature
  • Email tracking
  • Employee management
  • Employee portal
  • Employee profile
  • Employee self-service from any device
  • Event scheduling
  • Facility scheduling
  • Full inventory management
  • Import contacts from Excel, Google, Yahoo...
  • Incentive program
  • Integrates with Authorize.net, Yelp, and more
  • Integrates with Facebook, Google, Pinterest and more
  • Inventory management with reporting
  • Inventory tracking of sold, lost, expired products and more
  • Multi Views and staff calendar management
  • Multi-location
  • Multiple user accounts
  • Online shopping cart with shipment calculation
  • POS
  • Permission management
  • Productivity reporting
  • Promotions management
  • Purchase orders
  • Real time reporting
  • Recurring billing
  • Recurring tasks
  • Referral tracking
  • Reservations management
  • Reward distribution
  • Role-based permissions
  • SMS and push notifications
  • SMS text reminders
  • SSL security
  • Sales reporting
  • Sales tracking
  • Scheduled emails
  • Scheduled reporting
  • Secure login
  • Smartwatch support
  • Swipe credit cards and sell products
  • Task scheduling
  • Task tracking
  • Tracking features
  • Transaction history
  • User photos
  • Website builder
  • Website integration
  • Website management
  • Yelp, Facebook & Instagram Integration

F. Wer sind die typischen Nutzer von Vagaro?

Vagaro hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Vagaro unterstützt?

Vagaro unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Vagaro an?

Vagaro hat folgende Preismodelle:

Abonnement

F. Unterstützt Vagaro mobile Geräte?

Vagaro unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Vagaro?

Vagaro kann in folgende Anwendungen integriert werden:

BirdEye, Facebook, Google Calendar, Instagram, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Wordpress, Xero

F. Welche Varianten der Kundenbetreuung bietet Vagaro an?

Vagaro bietet folgende Optionen für Kundensupport:

Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen