Service Fusion

Service Fusion is a management app that you can use on any mobile device. The convenience of using Service Fusion on the go really makes the whole experience of using this app. The scheduling is extremely useful and can be integrated with multiple people. Service Fusion also connects with other business applications, making it universal and easy to integrate.

Service Fusion has a couple of customization options that I would like to see in future updates.

Everything is working great for our needs.

Initial setup support was a little shady and creating an invoice from a walk-in customer takes a while.

increased efficiency with having information between office and tech smooth

so slow to load reports and dispatch and edit larger work orders.

To be honest, Customer service is on point.!!!! I am still discovering features in SF and all agents are very knowledgeable, every question i have they all make sure to guide me on the process, if a ticket is opened for a problem that has to go to the internal team i always get a response back usually within a day or two. ([sensitive content hidden] best of all)

No credit memo feature, not being able to go back the page on everything most times takes me back to main page if it is an invoice or something i am searching for. not been able to void invoices, the service management agreement does not detail anything this feature should be able to tell me the amount of contract when do they expire for the option of possible sales i should be seing the customers that their agreements are about to expire without having to pull a report. I do not like to see open revenue for the jobs that are closed but not billed this should be for open balances that are billed open invoices or pending not closed if a job is closed the balance should not reflect as an open balance on the account.

You should write "do" above, not did (past tense like we are leaving you.)
What I like most about SF is it is user friendly.

Like least, that you can't hit the back button and be exactly where you were. Everything resets. When creating a job it defaults to dispatched status instead of scheduled status. We have to change it from dispatched to scheduled. Issues with estimates, have to save as pdf to get it to print on one page. Otherwise, it prints address field separate from the details. Can be slow at times, especially when using search function.