Über Toast POS

Toast ist eine POS-Software, mit der Unternehmen die Betriebskosten senken, die Effizienz des Personals erhöhen und die Kundenerfahrung verbessern können. Die Software kann nur mit einem Android-Tablet kombiniert werden und bietet derzeit keine Unterstützung für iPad. Die Software ist auf die Bedürfnisse verschiedener Verkaufsstellen in Schnellrestaurants (QSR), Feinrestaurants, Kaffeehäusern, Bäckereien, Pizzerienketten sowie Brauereien und Bars ausgerichtet.

Toast POS bietet Menüverwaltungsfunktionen, mit denen das gesamte Menü einschließlich aller Gruppen und Untergruppen eingerichtet werden kann. Sie ermöglichen das separate Anpassen des Menüs für Online- und Offline-Zielgruppen und das Hinzufügen von zeitspezifischen Preisen für Menüs wie das Happy-Hour-Menü. Das Produkt enthält eine Restaurant-Bestellfunktion, die die Möglichkeit bietet, Bestellungen im Handumdrehen anzunehmen, automatische Benachrichtigungen an den Servierer zu senden, wenn die Bestellung bereit ist, und Rechnungen und Menüartikel zwischen Kunden aufzuteilen. Die Lösung vereinfacht Zahlungen für Kunden und Geschäftsinhaber, indem sie Funktionen wie „Bezahlung am Tisch“, das Geben von Trinkgeldern an Servierer direkt vom Tablet aus, das E-Mailen oder Drucken von Belegen durch die Integration eines externen Druckers und die Möglichkeit, Zahlungen in Treuepunkte umzuwandeln, die bei zukünftigen Besuchen eingelöst werden können. Das Produkt verfolgt zudem den Menüverkauf in Echtzeit und liefert Nutzern detaillierte Berichte über die Produktmischung auf allen Menüs.

Toast POS wird zu einem abonnementbasierten Preis angeboten, der auf der Kernsoftware basiert und zusätzlich Add-on-Module wie Online-Bestellungen, Treueprogrammen sowie digitale und physischen Geschenkkarten bietet. Das Produkt bietet außerdem gebündelte Hardware mit einer einmaligen Preisoption. Zu den wichtigsten Kunden von Toast POS gehören Lakewood Brewing Company, Paris Creperie, Beach Hut Deli und Fresh City.

Preisoptionen ab:

$ 165,00/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Toast POS

Typische Kunden

  • Freie Mitarbeiter
  • Kleine Unternehmen (2–50)
  • Mittelgroße Unternehmen (51–500)
  • Großunternehmen (500 und mehr)

Einsatz

  • Cloudbasiert
  • On-Premise (vor Ort)

Märkte

Vereinigte Staaten

Unterstützte Sprachen

Englisch

Preisoptionen ab:

$ 165,00/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Toast POS

Bilder

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Videos zu Toast POS
Videos zu Toast POS
Videos zu Toast POS
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Toast POS Software - 2
Toast POS Software - 3
Toast POS Software - 4
Toast POS Software - 5

Funktionen

Gesamtzahl der Funktionen von Toast POS: 74

  • API
  • Abrechnung & Rechnungsstellung
  • Aktivitäts-Dashboard
  • Alarmfunktion / Benachrichtigungen
  • Angebotsmanagement
  • Anpassbare Berichte
  • Artikelverwaltung
  • Auftragserfassung
  • Auftragsmanagement
  • Auftragsverfolgung
  • Barcode / Tickets scannen
  • Belegmanagement
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • Bestandskontrolle
  • Bestandsverfolgung
  • Bestell-Automatisierung
  • Cash Management
  • Daten-Import / -Export
  • Drittanbieter-Integration
  • E-Commerce-Management
  • E-Mail Marketing
  • Echtzeit-Analytik
  • Echtzeit-Berichterstattung
  • Echtzeitüberwachung
  • Einzelhandel-Lagerverwaltung
  • Elektronische Unterschrift
  • Elektronische Zahlungen
  • For Bakeries
  • For Bars/Clubs
  • Geschenkkarten-Management
  • Getrennte Kontrollen
  • Integration in die Buchhaltung
  • Integrierte Buchführung
  • Inventarverwaltung
  • Kontaktmanagement
  • Kontrollen aufteilen
  • Kreditkartenbearbeitung
  • Kundenkonten
  • Kundenmanagement
  • Kundenspezifisches Branding
  • Küchen- / Menü-Management
  • Lebensmittellieferung
  • Liefermanagement
  • Lieferschätzungen
  • Mehrere Standorte
  • Menu Builder
  • Mitarbeitermanagement
  • Mobile Zahlungen
  • Mobiler Zugriff
  • Online-Bestellung
  • Online-Zahlungen
  • Order Scheduling
  • POS Integration
  • Preismanagement
  • Provisionsmanagement
  • Rabattmanagement
  • Reservierung-Management
  • Restaurant-POS
  • Retourenmanagement
  • Rückgaben nachverfolgen
  • SMS-Nachrichtenversand
  • Statusverfolgung
  • Tabellenverwaltung
  • Transaktionshistorie
  • Treueprogramm
  • Trinkgeld-Management
  • Verkaufsberichte
  • Verkaufspunkt POS
  • Wartelisten-Management
  • Website-Personalisierung
  • Zahlungsabwicklung
  • Zugriffskontrollen / Berechtigungen
  • für Restaurants

Alternativen

NCR Aloha

3,7
Nr. 1 Alternative zu Toast POS
Aloha POS ist ein multifunktionales POS-System (Point of Sale) mit Optimierung für Handheld- und mobile Geräte.

KORONA

4,7
Nr. 2 Alternative zu Toast POS
Die POS-Software von KORONA bietet eine fortschrittliche Lösung für Einzelhandelsgeschäfte, Ticketdienste, Weingüter...

SpotOn

4,6
Nr. 3 Alternative zu Toast POS
SpotOn Restaurant ist eine cloudbasierte POS-Lösung (Point of Sales), die kleinen und mittleren Unternehmen im...

Square Payments

4,7
Nr. 4 Alternative zu Toast POS
Square Payments ist eine Online-Zahlungsabwicklungslösung, die in die Hardware- und POS-Software von Square integriert...

Nutzerbewertungen

Gesamtbewertung

4,1 /5
(321)
Preis-Leistungs-Verhältnis
3,7/5
Funktionen
4,0/5
Bedienkomfort
4,2/5
Kundenbetreuung
3,7/5

Hast du Toast POS bereits?

Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 321 Bewertungen
Jayelynn
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Incredibly Efficient!

Bewertet am 5.9.2019

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and...

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Vorteile

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Nachteile

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

In Betracht gezogene Alternativen

Aloha EPOS

Warum Toast POS gewählt wurde

The main reason was functionality. TouchBistro required us to use card readers attached to iPads, but finding iPad protectors that would allow enough room for the card readers was extremely difficult. I also had to be onsite to make any changes to the back end which was extremely inconvenient.

Zuvor genutzte Software

TouchBistro

Gründe für den Wechsel zu Toast POS

While it has a lot of features, we couldn't justify the cost versus the features we would actually be using. Since we don't have a kitchen in our Taproom, we didn't need the inventory and recipe features that make Aloha a standard in our industry.

Antwort von Toast

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 5 001-10 000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

I'd give it a 10 but then it would be perfect!

Bewertet am 21.8.2020

Overall, I really enjoy the system. It's simple to program and they have a great support system....

Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.

Vorteile

I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

Nachteile

As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

In Betracht gezogene Alternativen

CAKE POS, Clover und NCR Aloha

Warum Toast POS gewählt wurde

We needed to have a better system than the old one we were using, as in most places. Toast offered the package at a wonderful price and the system supports the costs.

Zuvor genutzte Software

NCR Aloha

Gründe für den Wechsel zu Toast POS

Price, support, system use

Antwort von Toast

Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!

Joan
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

A Nightmare from Day 1

Bewertet am 14.10.2022

Customer service is abysmal. We got a hard sales pitch from their rep, and they knew we needed a...

Customer service is abysmal. We got a hard sales pitch from their rep, and they knew we needed a seamless launch, as we have two busy locations. After several weeks of discussions and group calls with their rep, we were all assured by Toast rep, before launch date, that everything was set to go, no additional settings or tweaks would be needed. As it turned out, there were MANY essential steps that were never explained in advance. When I called the rep, and asked if she could do a one-on-one site visit to troubleshoot and complete setup (as other companies do!!) she rather snottily said, "I'm the sales rep, not customer service. We have a 24/7 sales line if you have problems." I asked to be referred to our dedicated service rep -- again, something every other company we deal with has -- and was told they don't offer that, only their 'help line.'!! When I expressed surprise, she got obnoxious and said "Well, we are the leader all over the world so we must be doing something right." Being that the setup is VERY un-user-friendly and counterintuitive, we were appalled, but had already invested a huge amount of time getting our online ordering transitioned to Toast and invested in the equipment, so decided to try to make it work. Ongoing, it's customer support, along with system function, has been terrible. Equipment has been gitchy and we've had many times where back of house functions misfire. It's been a disaster for our takeout orders, we've lost customers & $

Vorteile

It initially fulfilled our need to have orders print out directly in kitchen and for system to integrate with delivery services and online ordering...

Nachteile

1) Overly complicated for our front of house management 2) Customer service is abysmal - there is allegedly a 24/7 help line, which is NOT always available. There have been times when we had major system issues during busy hours and had to leave message to wait for a callback. Unlike every other b-to-b service we use, they don't have dedicated customer reps - all the manpower is in sales, and once they've got you installed -- even before successful setup -- they drop you. Bait and switch. 3) Proprietary equipment is expensive and prone to errors/breakdown

Valentina
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Beware of their promises

Bewertet am 21.10.2019

After 6 months, I am not impressed. I am spending so much more money than I was before, and put in...

After 6 months, I am not impressed. I am spending so much more money than I was before, and put in so much effort and time into setting everything up, but nothing is ever on point with Toast.

Vorteile

Nice features and ways to set up the menu for ease of use by employees. User-friendly up to a certain extent.

Nachteile

Most of the features promised by the sales rep were all available at an extra cost, after paying a lot of money already for the system and the hardware, you have to pay extra for EVERYTHING. Their customer support is very unreliable, sometimes you have someone great who knows exactly what you are talking about, sometimes it seems like the person has never even used the POS before... They put you on hold for 10+ minutes at a time too.

Antwort von Toast

Hi Valentina, Jasmine from Toast here. We greatly appreciate your feedback as we strive to provide best-in-class customer support and offer solutions for all of our customers. We encourage you to reach out to your Restaurant Success Manager so we can help your business thrive on Toast.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Toast--Support when you need it.

Bewertet am 16.5.2019

We are still early in the implementation of using Toast, but thus far I have been very impressed...

We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.

Vorteile

I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.

Nachteile

The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.

In Betracht gezogene Alternativen

Square for Retail

Gründe für den Wechsel zu Toast POS

We chose Toast over Square because of: 1. Dedicated support 2. Individual labels for each shake 3. Text notifications to customer when their food is done 4. More reliable KDS (Kitchen Display Systems) 5. Much larger and more functional KDS screens
5 von 321 Bewertungen angezeigt Alle Bewertungen

Toast POS Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Toast POS.

Toast POS bietet folgende Kostenpläne an:

  • Ab: $ 165,00/Monat
  • Preismodell: Kostenlose Version, Abonnement
  • Gratis Testen: Nicht verfügbar

Toast POS hat die folgenden typischen Kunden:

Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Toast POS unterstützt die folgenden Sprachen:

Englisch

Toast POS unterstützt die folgenden Geräte:

Android (mobil)

Toast POS kann in folgende Anwendungen integriert werden:

7shifts, Avero Slingshot, BevSpot Food and Beverage Management, Chowly, Cirrus, Cohesion, Como Sense, Compeat, Craftable, CrunchTime, CrunchTime TeamworX, DAVO, DolceClock, DoorDash, Envysion Managed Video Solution, GrubHub, Harri, Homebase, HotSchedules, Incentivio, LevelUp, Marketman, Odeko, Olo, OpenTable, Paytronix, PeachWorks, Proliant, Punchh, QuickBooks Online Advanced, Raydiant, Repeat Returns, Restaurant365, Resy OS, Sauce, SevenRooms, Sling, Solink, SynergySuite, TapMango, Tock, Vestwell, Yellow Dog Inventory, xtraCHEF

Toast POS bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support

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