--- description: Ausführliche Erfahrungsberichte zu Autotask PSA mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Autotask PSA dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Autotask PSA Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Autotask PSA](/software/10348/autotask-psa) # Autotask PSA Canonical: https://www.getapp.at/software/10348/autotask-psa Seite: 1 / 7\ Zurück: [Nächste Seite](https://www.getapp.at/software/10348/autotask-psa?page=2) > Autotask ist eine webbasierte All-in-One-Software, die Wiederverkäufern, MSPs (Managed Services Providers) und IT-Serviceanbietern hilft, ihre Dienste zu verkaufen, zu implementieren, bereitzustellen und in Rechnung zu stellen. Die Lösung hilft, doppelte Dateneingaben zu vermeiden, zahlreiche Funktionen zu automatisieren und einen vollständigen Überblick über geplante oder fällige Arbeiten zu erhalten. > > Bewertung: **4.3/5** von 155 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 155 Nutzerbewertungen | | Bedienkomfort | 3.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Kaseya - **Region**: Miami, USA - **Gegründet**: 2004 ## Gewerblicher Kontext - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Italienisch, Niederländisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 210 weitere ## Funktionen - API - Abrechnung & Rechnungsstellung - Abrechnungsfähige Positionen nachverfolgen - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analyse Tools - Angebote / Schätzungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Asset Lifecycle Management - Audit Trail - Aufgabenmanagement - Aufgabenplanung - Backup und Recovery - Berichterstattung und Statistik - Beschaffungsmanagement ## Integrationen (36 insgesamt) - Acronis Cyber Backup - Auvik - Bitium - BrightGauge - Cisco Umbrella - Cloud Elements - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - Customer Thermometer - Datto RMM - Datto Workplace - Flow - IT Glue ... und 21 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [ITSM Tools](https://www.getapp.at/directory/292/it-service-management-itsm/software) ## Ähnliche Kategorien - [ITSM Tools](https://www.getapp.at/directory/292/it-service-management-itsm/software) - [PSA-Software (Professional Services Automation)](https://www.getapp.at/directory/331/professional-services-automation/software) - [Dienstleister-Software](https://www.getapp.at/directory/357/professional-services/software) - [Unternehmensführung Software](https://www.getapp.at/directory/581/business-management/software) - [Service Desk Software](https://www.getapp.at/directory/1249/service-desk/software) ## Alternativen 1. [Atera](https://www.getapp.at/software/102017/atera) — 4.5/5 (446 reviews) 2. [ManageEngine OpManager MSP](https://www.getapp.at/software/2046621/manageengine-opmanager-msp) — 4.4/5 (72 reviews) 3. [N-central](https://www.getapp.at/software/1999255/solarwinds-n-central) — 4.1/5 (195 reviews) 4. [N-sight RMM](https://www.getapp.at/software/109249/solarwinds-msp-rmm) — 4.3/5 (194 reviews) 5. [IT Glue](https://www.getapp.at/software/113707/itglue) — 4.6/5 (331 reviews) ## Nutzerbewertungen ### "You get out what you put in" — 4.0/5 > **Kevin** | *23. Juni 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Autotask provides a platform that covers almost everything required by an MSP that takes its business seriously. Its infinitely customisable and can be configured to do almost anything. The ticket management system is excellent and the integrated contract and time management features are indispensable for MSPs that sell many different services. > > **Nachteile**: The user interface is outdated which can make the platform difficult to use and configure. The project management features in Autotask still feel neglected and lack many features now considered to be basic by modern standards. The procurement section is also cumbersome and lacks the flexibility needed by most businesses. > > I use Autotask daily to manage projects, tickets, contracts and pull reports required to fulfil my duties. Other than Teams and Outlook, its the platform I rely on most. Autotask is infinitely customisable so almost any business problem can be solved. Workflows allow automated events from notifications to status changes to be configured based on an unlimited list of triggers. Contract management and time entries for billing are a critical component of what MSPs do everyday. We use APIs to solve problems that can't be solved inside Autotask.The project management module is under developed though. Its impossible to view project tasks in a Kanban view and Autotask lacks features common in other platforms to make managing agile projects simple. If Autotask hadn't been so deeply integrated in our organisation, I might well be using something else for managing our projects. The procurement module is similar. Its apparent that the majority of Autotask's development budget is spent on the ticket management system. The knowledgebase section works well, but lacks the UI to make it a go to location for storage of the entire business's knowledge. It would be great to see some AI integration to assist engineers to solve tickets by suggesting fixes based on KB articles. ----- ### "Business management made easy" — 4.0/5 > **Lachlan** | *21. August 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Easily record issues within tickets and allocate time to bill within one page. > > **Nachteile**: Layout or UI could use an update, which I believe is on the way. we make do with the reports but using the custom reports can be difficult. > > Using PSA for capture issues within our IT business and simply bill time makes for much less overhead time spent. ----- ### "Bad tool, not user friendly" — 1.0/5 > **David** | *12. Juli 2024* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: Includes several features Web version > > **Nachteile**: Not intuitive Not ergonomic Not simple, complex and heavy on a daily basis Unclear display Smartphone app even worse than the web version Not user friendly etc, etc > > It is a tool that includes many features (sales, ticketting, billing, tracking, inventory management, time management...) but does not do any good. Everything is heavy and complicated to use, requires many clicks and choose categories in several fields. There are many visual and textual elements that pollute the display because they are useless. Outlook integration is bad. I strongly advise against this product. ----- ### "Autotask Tops CW and other Ticket Systems" — 5.0/5 > **Ben** | *13. Dezember 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Autotask is highly customizable and sorts everything into queues easily. AT tracks more aspects of the business than other ticketing platforms I've used. > > **Nachteile**: Autotask has an intricate back-end with many rules and settings... sometimes the rules can overlap each other and it's not always clear where to find the solution if a taskfire is misfiring or failing. > > Autotask is a clean solution to IT ticketing needs that can otherwise be a complete mess to sort through. ----- ### "Feature rich - alway improving" — 5.0/5 > **Jeff** | *8. August 2023* | Informationsdienst | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Autotask is a feature rich PSA for the manage services business. The dashboard feature is extremely convenient to help in finding information easily. There are a lot of automation capabilities within the product. > > **Nachteile**: It can be a little bit clicky as far as driving into menus to get to desired pieces of information. Once you understand how the system works, it does become easier to implement and change. I would invest resources and time into understanding how it’s all put together, so you can take full advantage of the features. I also highly recommend using their consulting services to onboard this product. It’s too big of an investment to wing it. > > Autotask has been a great product. We have been extremely pleased to see how the Kaseya purchase has positively impacted the product. We continue to see feature rich updates and improvements in the product that make use easier. We are excited about our future and continue to use his platform. ----- Seite: 1 / 7\ Zurück: [Nächste Seite](https://www.getapp.at/software/10348/autotask-psa?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/10348/autotask-psa) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten