User.com
Über User.com
Die Plattform wurde entwickelt, um moderne und nutzerfreundliche Lösungen für Unternehmen bereitzustellen – eine einzige Schnittstelle für das gesamte Unternehmen. Marketing-, Vertriebs- und Kundenserviceteams auf der ganzen Welt nutzen diese Software, um:
- Einblicke in Website-Besuchende zu erhalten
- Mehr Leads zu generieren
- Den Umsatz zu steigern
- Interne Prozesse zu optimieren
Interessiert an Marketing Automation? Kostenlose Testversion anfordern. Besuche die Unternehmenswebsite (keine Kreditkarte erforderlich).
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Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
- Branche: Marketing & Werbung
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Magnificent support, and a good product
Bewertet am 11.3.2021
I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment...
I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.
Vorteile
Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips.
But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.
Nachteile
It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…
In Betracht gezogene Alternativen
ActiveCampaignWarum User.com gewählt wurde
We needed something more focused on marketing automation. We also wanted to be able to send web push notifications.Zuvor genutzte Software
GetResponseGründe für den Wechsel zu User.com
We got convinced by pricing and the set of functions.- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great software with excellent customer service
Bewertet am 20.7.2021
I'm really content with using User.com, marketing automation and email marketing work really well....
I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.
Vorteile
User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.
Nachteile
There could be more nice-looking templates to build emails and pop-ups.
Warum User.com gewählt wurde
Because marketing automation works better in User.comZuvor genutzte Software
ActiveCampaignGründe für den Wechsel zu User.com
I think it's the best price-quality ratio.- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Why Our Team Had to Say Goodbye to User.com
Bewertet am 14.4.2023
Vorteile
It is an all-in-one solution so you don't have to use many other tools. Also, it has an amazing customer support team.
Nachteile
Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;- hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it;- they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money?
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Proactive support team
Bewertet am 23.10.2020
Vorteile
Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.
Nachteile
User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.
Antwort von User.com
Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study!
It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great all-in-one sales and marketing automation tool
Bewertet am 11.12.2020
We are using User.com to welcome, onboard, support and reengage our users and customers.
It's...
We are using User.com to welcome, onboard, support and reengage our users and customers.
It's pretty easy-to-use, therefore we were able to save up time to do other tasks.
I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.
Vorteile
I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
Nachteile
Just two extra features in 'Conversations' and it would be ideal:
- possibility to search previous chats by keywords
- would be great if Grammarly could work in the chat (to prevent mistypes in real-time)
In Betracht gezogene Alternativen
IntercomGründe für den Wechsel zu User.com
Transparent pricing and full GDPR complianceAntwort von User.com
Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!
User.com Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über User.com.F. Welche Preispläne bietet User.com an?
User.com bietet folgende Kostenpläne an:
- Preismodell: Kostenlose Version, Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von User.com?
User.com hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
F: Welche Sprachen werden von User.com unterstützt?
User.com unterstützt die folgenden Sprachen:
Arabisch, Chinesisch, Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch
F. Unterstützt User.com mobile Geräte?
User.com unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert User.com?
User.com kann in folgende Anwendungen integriert werden:
1ShoppingCart, Adobe Commerce, Airtable, BigCommerce, Calendly, CoreCommerce, Drupal, FreshMail, FullContact, Gmail, Google Analytics 360, Google Calendar, Google Drive, Google Forms, Google Workspace, Instapage, Intercom, Joomla, Kajabi, Mailchimp, Meta for Business, Pinnacle Cart, PrestaShop, Salesforce Sales Cloud, Segment, Shift4Shop, Shopify, Slack, Squarespace, Stripe, Stripe Billing, Trello, Twilio, Twitter/X, Typeform, Weebly, Wix, Woodpecker, WordPress, Zapier, Zoom Workplace, ekmPowershop
F. Welche Varianten der Kundenbetreuung bietet User.com an?
User.com bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat
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- Kundensupport Software
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- Wissensmanagement Tools
- Help-Desk-Software
- Lead Management Software
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- CRM-Systeme
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- SMS Marketing Software
- E-Mail-Programme